Freschi Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
Your employee, John, came to my home to service our unit. I just wanted to tell you that he made our experience outstanding. He e xplained everything about our unit and what he did. He is a great asset and a valuable employee to have on your staff. I would enjoy having him come out again to service our unit. Thank you very much, John, you take your job seriously and your communication skills and customer service with your clients are incredible. Keep up the great service. Hope to see you again in the fall.
- Mary, Antioch
Service tech, Kevin, visited my home today to check my problematic a/c unit. I can't tell you how pleased I was with Kevin's performance. He was professional and cordial, and worked extremely hard to isolate the small but persistent refrigerant leak which has plagued my a/c from day one. Kevin answered all of my questions, explained what he was doing, and was a real pro throughout the visit. This man is a credit to your company, and I commend you for having such a fine tech on your staff! Please give my regards to Kevin and thank him again for a terrific job.
- Terry, Orinda
I would like to send a very big "Thank You" to the entire staff, beginning witht he phone contact. On Friday, I had the best experience I could ever ask for from a company, a real example of customer service. Initially had an appointment, cancelled it because someone could come out a day earlier. However, they did such a horrific job that your company had to undo their mess. Your technician explained everything as he tested parts and made repairs. My family and I are new to the area and just purchased our home. I was so pleased that I told all of my neighbors. Some of their warranties are out so afater telling them about my experience with your company, they have stated they will be calling for any service. Thank you for the repair and the kind and professional service.
- Tina B, Antioch
had a new heating system installed recently. Crew was professional and courteous. Would recommend Freschi to anyone of my friends and family. GREAT JOB!
- William W, Antioch
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John