There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
Both of your service technicians were very polite, courteous, and thorough.
I was especially impressed with the booties they wore to keep my house clean during the service work.
- Mr. E.B., Macon GA
I am pleased to tell you that after three-month trail installation of the new filters and oxygen enrichment system installed in the two central air and heating units in our house, I am completely and unreservedly convinced of the benefits of this system. The facts are as follows: between October 1995 and March 1996 I saw a respiratory doctor 9 times. My respiratory system had him so concerned that he wanted to admit me to the hospital on two occasions. The total bill for these visits was $2058.00.
Since this system was installed, in the beginning of March 1996, I have not needed to see my doctor except for one office visit. I have not found it necessary to take any of my prescriptions for sinusitis/rhinusitis. My doctor was so thrilled with my improved condition in March that he promised to refer other patients of his with severe respiratory problems to Coastal Air if I continued my good health through the three-month trail period.
In addition, both my wife and my middle child had been having sinus problems. These have not reappeared since the system was installed.
I challenge anyone to disprove these facts - and my conclusion: this system has radically improved my health, and has stopped what has for the last five years been an endless round of office visits/injections/tests, and new prescriptions.
- Mr. R.WA., Macon GA
Your service men did a wonderful job when they performed the duct cleaning at my house.
They were very professional and walked him through what they had done. They also left my house cleaner than it was when they arrived.
It was a pleasure to do business with Massengale and I 've never been treated this way before.
- Mr. M., Macon GA
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John