TML Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
TML Service Experts did a great job informing us on TML’s services and products and did and outstanding job of installing our new furnace, AC and water heater. Everyone was courteous and helpful.
- P & C Lounsburg, Boise, ID
I was told that TML prided itself on prompt and excellent service. I hear the same claim all the time. But TML delivered. I have to say that I am impressed with TML and will recommend them to others. They went way beyond my expectations for a heating and cooling contractor. We were so comfortable, we left our home and went about our daily routine without concern. Thank you so much.
- W. Polinsky, Boise, ID
Your employees were first rate. Everyone was courteous, conscientious about the disruption, and appeared to be knowledgeable about their work. We were impressed with everyone that has been on the job. We look forward to your continued service over the years.
- L & C Goode, Boise, ID
I wanted to take the time and Thank You for your service. I recently had service checkup on two units. Even though it took three trips to find the gas lead, the service men were extremely professional. Your company did not try to hit me with extra charges like a lot of companies do. Yes the problem could have been fixed in one trip, but sometimes that is the way it goes. The first call was for general service and a strong smell of gas. They serviced the unit and thought they got it. Second trip found a gas leak, fixed it and left. I still smelled gas. Third guy did a thorough search and found the final gas leak and fixed it. Bravo, I know it cost your company money for three trips but at least you did not hit me for the oversight. That is the way companies did things in the past. I will refer your company in the future. Please do not berate your service men but explain to them that they must listen intently to the customer explaining the problem. Then they must take a few extra minutes to fix it right. I own a business and thought this message would help you tweek things a bit as to not have them happen to you in the future. Keep up the good work.
- Steve, Boise
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John