Testimonials

There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:

After servicing our heater & air conditioner off and on, since 1992, we decided it was time to replace. We had 3 companies give us a price. Jeff Ellinger of Rolf Griffin gave us his pricing. We enjoyed our visit with him. He also had the best price! Well, about 1 day later, we got a phone call to inform us the installation crew were on the way. Kevin & Josh, were expert installers! "Expert" is not a strong enough word to describe these 2 gentlemen. They were very precise & didn't waist a moment of time. This job took all day and I didn't see them even take a lunch break. From the salesman, Jeff, to Kevin & Josh and even talking to the ladies on the phone, everyone was very pleasant & a job to deal with. Great job to all...I rate this company a 5-star company & would recommend to anyone.
- Dennis D., Ft. Wayne, IN

Quite possibly one of the best service experiences in my life.
- Robert D., Ft. Wayne, IN

You keep exceeding your level of customer service. A real pleasure to do business with you.
- Monica S., Ft. Wayne, IN

We wish more companies would provide the type of professionalism that your people provide to your customers.
- Joe L., Ft. Wayne, IN

Your people are exceptional. You have invaluable employees.
- Shirley C., Ft. Wayne, IN

This was an emergency call and your technician was above any expectation.
- Dee D., Ft. Wayne, IN

I just wanted to advise you of the excellent service provided by one of your technicians. He not only serviced our problem but assisted my diabetic husband during a low blood sugar attack by contacting an ambulance and calling me to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above & beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Joanne

I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.

Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Vincent

You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!

I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
Mary

The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.

Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
John