Neal Harris Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
I should like to let you know of an experience I had last summer which helped me decide to use you all.
I had (another company) come out to put freon into our air conditioner. I understand that it is an old unit, however as we just acquired the residence, we were not prepared to replace it. However, the reps from (the other service company) advised they could do nothing but replace the unit.
As I was prepared to live through the summer with no air, I thanked them, paid them and sent them on their way. Then I called Neal Harris as I see their trucks at our neighborhood quite often. A service technician from your company advised that in the next few years we would need to replace the unit. He put freon in and advised preparing for the investment in the next couple of years…and our air conditioner did very well through summer!
Since then, we have had Neal Harris assist us with “This Old House” sink by sink, summer by summer, and I want to thank you for understanding that a long term relationship is better than trying to see how much milk you can get from a dead dairy cow on a visit to visit basis.
We have told everyone we know about this and continue to tell this story about a good company vs. a bad company; it is a story listened to in amazement by our large family, church and neighborhood. I again thank you for helping us maintain our old residence with pride, respect, and understanding.
- David, Overland Park
Sam was our service expert. He gave me information that I have never received from any other provider. He pointed out that the air return for my unit was too small. He pointed out that it put a strain on the blower (which is why the we have had it go out already) I would like to continue to use him as our service tech. He is excellent. I look forward to having a bid from you to correct the issue.
- Robert, Kansas City
Josh Coons, very competent & nice. Repaired home furnace.
- John E, Kansas City
We recently had a problem with our furnace. We use Neal Harris for all of our preventative maintenance. David Dean performed our last "PM" and was very professional and did a wonderful job. He had said at the time, if we ever needed anything to let him know. He left his business card with his cell phone number. So I called him. He was over in about an hour and got us back up and running. David was wonderful, and from my perspective, worth his weight in gold. This is why we do business with Neal Harris...people like David who go way out of his way to take care of customers! Thanks again, David!!!
- Dick N, Blue Springs
Mr. Haywood serviced my upstairs furnace recently. I want to let you know that he is an excellent representative for your company.
- Greg M, Kansas City
Recently I was having heating problems. Mr. David Dean responded both times and did a superior job representing your company. He was professional, focused and polite while completing the adjustments on the heating system in my home at Lake Lotawana. He didn't just seem concerned about the situation, he truly was concerned and worked quickly and proficiently. Kudos to Mr. Dean and Neal Harris for having such a person in their employ. Proficiently.
- Mary N, Lake Lotawana
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John