Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
Just a quick note to recognize positively one of your technicians. Last Friday, I had to place an evening call to have my A/C fixed. Your technician, whose name is Drew per my receipt, was knowledgable, courteous, and quick to diagnose and fix my problem (loose wire in thermostat, but he checked out everything in the unit to figure out what caused it to blow warm air). I was very favorably impressed, he is a good ambassador for your company. Based on this experience, I will call Service Experts again when I need help.
- Adam, Chapel Hill
I am writing to thank Rick for his wonderful service yesterday in fixing our air conditioning. It is clear that he thinks of customers first, and that he cares about doing a quality job. He was dependable, patient, considerate and obviously skilled in his trade. You are fortunate to have him as an employee. We appreciate his excellent service!
- Carol, Raleigh
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John