Fras-Air Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
Many if not most or all of you that have direct contact with customers are familiar with our story but we're not sure it has ever "gone up the line" as we think it should. Please see that ALL personnel, especially management, see this message. No, this is NOT a complaint. This message is a very high commendation. (It's also quite long, so you may want to print it first and then read the hard copy!)
In the early 1990's I rented an apartment in Manville and consequently regularly drove past your business in addition to seeing your trucks. As a result when I discovered the Finderne Heights condo I had just bought (in 1996) needed a new furnace and new central A/C I promptly drove to the back of your shop, walked in, and asked to see someone about having a new furnace and A/C installed. As it happened, I talked to Bill Fraser, Jr. who immediately sold me what I needed and scheduled installation. You installed, on schedule, an excellent system with features that I didn't even know existed such as a 5-1-1 programmable digital thermostat. The installers went over the whole system and what they had done before the left. I noted that they had not only done things like covering their shoes when they came into my condo so they would not track dirt onto the floors, but had to get my signature on a form that said they had done so before they could leave! To say the least I was impressed!
As a result I signed up for a maintenance contract, and your service people came out every Spring and Fall until I married and moved to Middlesex in July of 2000.
The woman I married, Shirley, has severe allergies and asthma - and was living with a 25+ year old furnace and window air conditioners. I used some of the profit from my condo to pay for a new furnace and add central air to our home. This time I requested quotes not only from you but from the contractor that had just replaced the air conditioner
- Will and Shirley Riggs, Middlesex, NJ
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John