Testimonials

There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:

I want to thank the company for the excellent service I received last Monday. My furnace stopped working on Sunday. When I called at 7:45 am on Monday, I was able to arrange to have a service technician come to my home after 3:15 pm which meant I did not have the leave my teaching job. Although I arrived home a few minutes after 3:15, an operator was able to tell me that the technician was on his way to my home. He arrived within a few minutes of the call and was able to quickly diagnose the problem and solve it. He even took a few minutes to verify that I was properly setting the thermostat. The furnace has been working fine. Thank you!
- Roseann Q,

A customer wanted to compliment Eric Skiff on how polite he was when at her home for her tune up. He explained to them that he did not have the filters for their humidifier and would return later in the week to bring them to the customer. The customer had ordered a bunch of filters for their humidifier online so Eric used the filters they already had on hand, but since the customer prepaid for their filters on their agreement he told them he would be returning. The customer told him not to go out of his way and just leave them on the porch. Eric went to the customer this morning to drop off the filters and the customer happened to be home and noticed Eric putting the filters on their porch, and then he walked down their "very long" (as the customer put it) driveway to get their newspaper and placed it with the filters. She was very impressed by this, considering how cold it is, and wanted to let his superiors know how pleased she is with him and wanted to relay she feels he represents the company very well.
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After a conversation with Todd Machatelli and another home site from Dan Campbell, I can say that all of my questions and concerns have been resolved. Unknown to Dan was my unit has been cleaned and tested yearly with a Bacharach Fyrite Pro analzer and Dan had a newer version. We had some technical, process discussions and he provided me with a computerized printout of the Lennox furnace combustion in detail. This was very close to the manual test results as Todd had stated but I had never dealt with before. The 100% satisfaction guarantee was satisfied and I would recommend them. Thanks to everyone involved to make myself and my wife happy! Greatly appreciated.
- Ric T, Fort Edward

I just wanted to advise you of the excellent service provided by one of your technicians. He not only serviced our problem but assisted my diabetic husband during a low blood sugar attack by contacting an ambulance and calling me to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above & beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Joanne

I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.

Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Vincent

You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!

I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
Mary

The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.

Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
John