Midland Air Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
There have been few too many times in my life I’ve been “wowed” by exceptional customer service. My experience with Midland Air in Columbia SC has been one of them. On one of the hottest days here in Columbia, my upstairs AC went out. It got to nearly 90 degrees. Sunday morning I called Midlands and actually talked to a live person (wow) who took my information, confirmed it (wow), set an appointment for a 2 hour window(double wow), and confirmed it with an email (double wow again). The next morning, I got a call from your service manager, who then gave me a 15 minute window (wow, again). I was bracing for the worst news, and luckily it was only a capacitor. My compliments to your service technician, Jonathan H. for his professionalism, promptness and competency. Thank you for respecting my time and my home. Service Experts lives up to their name.
- Lori, Columbia
I wanted to commend Steve S. on the service call he had with me. He was the best technician I have had come to my home with your company or any others I have used in the past. With technicians like him on your staff I will only use your company for now on, he could improve any organization and company. Thanks again and let him know we appreciate his professionalism.
- Jeff, Lexington
I would like to say thank you to service tech Chris Tomlin for the professional service I received. He was very professional and courteous throughout the HVAC inspection.
- Rita N, Columbia
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John