R & M Service Experts
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
Many thanks for the excellent service. Both young men were excellent and knowledgeable. I watched them while they worked and wish you to know they were neat, thorough, and double checked everything. I was very, very pleased. Many thanks for your support of my problem and sending the fellows you did.
- Roger, Knoxville
We recently returned from a week's vacation to find our air conditioner had gone out. The next morning we called your phone number and in about an hour someone was there and fixed the problem in less than 1 hour. Thank you.
- James, Knoxville
I want to thank you for giving me what I needed to avoid an expensive repair that another a/c repair company gave me. Your technicians were patient and explained everything. Good people and good work. Thank you.
- Peter, Knoxville
Just wanted to say thank you for the excellent service in repair of my A/C this a.m. The serviceman, Bob, was so nice and very professional. The phone calls to setup the appointment and time of arrival was great. I would certainly recommend your company to anyone who needs your type of services. Thanks again....
- Joyce, Knoxville
Just wanted to let you know what a nice experience I had with your technicians today. Had Mike and Josh here to clean out my duct work as we had been invested with mice! They were so pleasant, knowledgeable and personable. A very comfortable experience. My family has been using R&M since the 80s and would never think of using anyone else. Just wanted to share that with you. Thanks again.
- Kathy B, Knoxville
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John