Testimonials

There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:

We had a very satisfying experience. You dispatcher kept us well informed. Your technicians worked well into the night. He analyzed his progress, was calm under a cold night environment. We were pleased that they stayed with the job. You have two valuable employees.
- Ed H., Savannah GA

Most often people are quick to complain about the quality of services provided, but rarely do they take the time to say thank you. We built our home 5 years ago and Coastal installed our original Trane unit. Our air intake coil rusted in this short period of time, therefore, I contacted teh Trane representative directly for advise. The representative offered a discount on a replacement coil if Coastal was willing to work with us. I contacted Coastal to explain our situation and they were extremely helpful an doffered several options of replacement. In speaking with us a competitive price for a new unit instead of just replacing the coil. Our old unit was removed and a new unit was installed. There was a miscommunication with the installer about the price so I contacted your General Manager the next day. Again he was extremely professional and backed the agreement price of the unit. We do appreciate what Coastal has done for us and want them to know we appreciate them standing behind their word and the product. We also want to thank their office staff for correcting the transaction and for following through with a phone call. We will continue to use Coastal and will recommend it to others. Thanks again.
- Mr. & Mrs. D. B., Savannah GA

The technician is always thorough and conscientious in his work. It is a pleasure to have him work on and check out out heating and air conditioning systems.
- Mr. J.L., Savannah GA

I just wanted to let ya'll know that on Sunday we had to have a tech come out to fix our heat. I do no thave the paperwork with me to get his name, but please check who was on call and let him know that we have never been so pleased with someone's work and attitude. He was by far the nicest service person I have ever had the pleasure of meeting. You are very lucky to have someone like him working for your company. Please let him know how pleased we were with his work and most of all his attitude.
- Lori, Bloomingdale

As usual, good service by Brian. On time. Clean. We have been with Coastal for a long time and have always been pleased.
- Ron S, Savannah

Thank you to Frank & Robert. They put a new unit into my house. They were both nice, professional and did a great job. Also, Rocky and Jeri were great. Thank you for making an awful inconvenience easier to deal with.
- B. Barrow, Savannah

I just wanted to advise you of the excellent service provided by one of your technicians. He not only serviced our problem but assisted my diabetic husband during a low blood sugar attack by contacting an ambulance and calling me to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above & beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Joanne

I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.

Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Vincent

You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!

I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
Mary

The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.

Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
John