"Your Tech was very knowledgeable, had excellent skills, and made sure that I understood what cause the problem with my slow draining wash basin."
"Santosh is awesome-very professional, courteous, and knowledgeable. And at the same time very personable. You have a top notch employee and we will be requesting him fo...
"Seemed to be very thorough. Courteous, Explained everything."
"The technician was very professional. The job wound up taking a lot longer than the initial estimate expected. He insisted that we pay the original quoted price, even t...
"The technician had orders to replace the garbage disposal. When he was there he told my 85 year old mother that the pipes were old and should be replaced. There was nothi...
"Not only did the installation go smoothly, but Gene and Brad were polite and professional every step of the way. They were here for 11 hours and their manner and courtesy...
"Everything was checked, questions were asked of me and what was done was fully explained to me."
"Nate, who has attended our house on a few occasions recommended we consider a new furnace and air conditioner. She set up a meeting with Dano who made a very professional...
"Jason came on time and was very efficient. "
"I was very satisfied with the service provided by the service man"
"The technician was prompt, courteous and knowledgable."
"The thermostat that activates the AC began malfunctioing a day or two after servicing. It read 4-5 degrees above the two heating thermostats and would not run off automat...
"Very efficient "
"This is a test review"
"timely and helpful in suggestions to improve cooling"
"Technician on time and very efficient and polite in his work."
"Because the man was very honest and explained things very well. He did not pressure me in any way. "
"The technician was professional and thorough"
"Overall good. "
"After installing our new AC unit, it has leaked water TWICE through my attic and damaged my home badly. Every time someone comes to repair it they claim that the person b...
"He gave a good explanation"
"The problem was not fixed"
"Seems like every time they come to service it cost me money. Units weren't even ten years old. i have friends that have units that are older and they have never had to ...
"Even though the problem stemmed from a recent Barlow Service Call, Trent came on a Sunday night and quickly diagnosed and resolved the problem for us. And he did it with...
"THEY INSTALLED THE FURNACE, AC AND WATER HEATER IN A TIMELY MANNER, THEY WERE VERY HELPFUL AND PROFESSIONAL"
"the same part I replaced 18months ago for a cost of $855. broke down again. I was told the tech would arrive between noon and 2pm... he arrived at 4:25pm... there was no ...
"Morning call in repair in peak season and got the requested technician, 344 Humberto the same day!"
"Service person was knowledgeable and experienced. Also, gave me some good tips re maintenance."
"very professional and friendly technician"
"Professional thorough neat great attitude"
"Very efficient and Knowledgeable."
"BECAUSE OF HIS KNOWLEDGE AND PROFFESIONAL SERVICE"
"Daniel was very thorough in inspecting my air conditioner and furnace. He found and replaced a small furnace part that was low in capacity that could have caused my motor...
"Carlus provided very professional service"
"No one is perfect - there is always room for improvement! ;>)
However, these two were pretty close. They took the time to educate me about my system and things I could d...
"Russell (technician) was very thorough and conscientious. Polite and tidy too.
Dispatcher however (we rescheduled from 14June to 26June) was rude in our conversation tod...
"My upstairs unit quit working. I had been dealing with another provider for a few years but they do not do weekend service calls. SE was very professional on the phone. ...
"Friendly, explained what he was going to do, professional."
"Technician was professional, did an exellent job and explained to me what he did."
" Because they didn't fix what was wrong. The technician was good however since I had worked on in my attic with new duck work My machine hasn't been running properly"
"Gary was an exceptional technician. He provided exemplary and honest service.
I commend him for his expertise, knowledge and professionalism. He made sure that he provi...
"Very professional and courteous service provider. "
"Very happy. Y'all were here within hour and a half from calling in with trouble. The tech was very nice and helpful. Great service."
"Very professional. Very friendly."
"The gentleman was friendly knowledgeable and thought more of my ability to meet the needs of what I wanted"
"Scott was at the house within 30 minutes, knew what to do to resolve the problem, and within one hour we had HOT water again. Excellent
technician! He is always welco...
"John always tells us what is going on with our HVAC system."
"The service man always very professional!!!!"
"did a veryb good job and checked everything out."
"Technician was very professional, informative, and gave thorough evaluation on service. Also gave suggestions for future maintenance."
"personable technician. polite and businesslike"
"Fast, efficient and courteous."
"PROFESSIONAL DETAILED INSPECTION (NEVER HAD SUCH A GOOD ONE BEFORE)
explained suggested services we might need & why"
"I seldom give a ten as there is always room for improvement.
"technician was very professional!"
"Tech Came in , I explained what the problem was and he new right away what to look at, he found the problem instantly and replaced bad part. He was very efficient and pro...
"Mike and Dustin arrived on time, discussed with me what needed to be done, what parts of the house would be accessed, and continued about their work in a professional and...
"Service was pre scheduled.it was an early am appt for AC and heating system with replacement of Merv 16 filter. Tek came but did not have the filter. I was told that he d...
"Technician prompt and very pleasant"
"Both of the men were very clean in installing the a/c we purchased. knew what they were doing and also Mr. Jose Chapaprieta explained the old a/c that did not work and a...
"The technician was very knowledgeable and gave us different options to fix our problem."
"was very personable and knowleable"
"Eric went above and beyond what was expected and was very professional as well."
"Techs worked quickly and professionally"
"Robert was prompt and knowlegable."
"1100% markup on a part is criminal.....$20.37 retail list price for capacitor
titan pro traced 455.....you charged me $244.00....is this even legal?"
"Technician was awesome he knew his stuff."
"I was dissatisfied because the technician came in and didn't fix the problem nor did he troubleshoot properly"
"answered all my questions.
"Polite technician, tips for maintaining equipment. Thorough inspection."
"The two technicians who worked on our systems did an excellent job and were most professional."
"GREAT Tech.Very respectful and willing to answer any questions that I had.Excellent Personality."
"very courteous in service, explained everything in an understandable manner"
"Called ahead and showed up on time for service."
"Your technician was not helpful and had a negative attitude about our old dying system. Also, the subsequent estimate for replacement was way more expensive than other re...
"The tech was on time, actually early called and alerted that he was on his way. Did the service, cleaned up. Once the service was complete is suggested I think about a re...
"DEXTER!! Knowledgeable, helpful, proactive - this is why we request - insist on him - every time!!"
"I asked for the first appt over a month before the appt the service tech. showed up after 10am"
"Technician was very professional and courteous "
"On time - he informed me on everything thing he was doing with the unit !!!"
"He put the water hose back in place! :-)
He was prompt. Thanks!"
"Would have rated is 0 our first tech who came for a tune-up ended up leaving us with a flooded floor and Miss diagnosed the problem. A week later the AC completely quit ...
"The service technician was almost two hours late. He used a hose to clean the air conditioner and never put it back where it belong. He forgot to put back a cap back o...
"As always Kass does an excellent job. Very pleasant. discusses the problems and advises."
"Came when we needed, serviceman was very professional"
"The technician answered my questions and provided me direct answers. He worked effectively."
"The different people I worked with were professional, worked hard, delivered what they promised, and generally went the extra mile."
"It was a difficult job, with the answers as to why it would not work, not easily found. Reggie kept at it and hopefully has found the answer. Checked both units to make...
"We completely trust the serviceman who comes here!"
"Technician was timely courteous and professional "
"Good job overall problem with thermostat entering certain info."
"neat and clean work, special care taken to protect walls and rugs and removed old unit"
"Clinton was the technician that came to service our air conditioner both when it was broke and when he replaced the motor in it. He was able to patch it until he could fi...
"Daniel was very professional"
"efficient, nice, didn't bug us with suggestions for new equipment"
"Very efficient system maintenance, professional advice and no upselling. (Finally!!) Technician was on time and very respectful of my home."
"Your tech's are top quality and make you as a customer feel respected."
"Technician was prompt (i.e. he arrived early in the assigned service appointment window) and efficient."
"The technician was very timely, got right to work, explained what he was doing and also the outcome. He was also sure to wear shoe covers in the house. He was very knowle...
"The technician was very professional and did a very complete inspection of both of the operating systems."
"tech very knowledgeable and easy to communicate with"
"Friendly and informative"
"Cory explained all the steps he took and issues he found and the impact of each."
"Joe was very helpful came out quickly and genuinely cared about my home great job thank you "
"Kyle informed us with cost saving tips."
"from beginning when I called to the end of the technician ALL very efficient and very thorough
Brad also explained things very well to me & he was very patient"
"A company you can count on."
"Sean really went above and beyond. Second repair on our York unit after less than 4 years but he made it right. "
"Thomas showed up on time, was very professional, knowledgeable and efficient! I would be very happy if he was my technician every time."
"Craig, as always, is polite, professional, neat and tidy, respectful, conscientious, and takes the time to explain everything he does. "
"Bernie was extremely helpful. He wasn't in a rush and took the time to explain everything to me. Great customer service. "
"Sandra was determined to provide the best service."
"Technician, Corey, was polite, efficient, knowledgeable, thorough. "
"Service was as expected.
"Our technician was very professional, personable and resolved our issue very quickly"
"He was good at explaining the problem and very courteous. Also, very good at solving the problem."
"The first technician that came (Zee) was not very experienced and did not seem to completely understand what he was doing. We opted for a more senior technician (Isaac) ...
"Mr. Beaver called before he came, was very polite and did the work efficiently."
"As the tech was leaving I questioned him why he did not clean the outside coils. He said it wasn't needed if it was raining. Really? He did do a limited cleaning. He did ...
"Our AC wasn't working..... John fixed our problem quickly., & patiently explained the cause of the problem & told us how to avoid the problem in the future."
"Robbie>Nice Good Person, HONEST does Great work past 10 Yrs w/ me"
Listened and quickly identified problem
Fixed quickly and gave good advice regarding replacing the units"
"Your tech's were friendly and very respectful. I enjoyed my time spent with them both. They work very well together. Very knowledgeable. "
"The young man was very helpful in explaining what was going on."
"I called to set up service and it was scheduled for a certain time. Then a lady (Amy) called on the day of the appointment to confirm that we still wanted a visit. I call...
"Gary was very professional and efficient"
"He immediately determined the problem and fixed it right away, fully explaining what he was doing and what had caused the problem as he went. It seeming a little expensi...
"Caleb did a great job. He was very thorough and pleasant to deal with."
"Andrew Mannis addressed all plumbing concerns. He was friendly, polite and respectful. Andrew gave good advice and provided quality service."
"Diagnosed the problem right, and fixed it. "
"I was contacted promptly and problem was discussed / explained."
"Josh and Ryan were very professional and performed their job in a neat and timely manner. "
"Jim Hill was WONDERFUL. He could not have been more helpful. I found this company through a friend. He reached out to me at dinner time on a Friday. I explained that it w...
"The technician was very informative."
"Very Professional, went through his process without any fuss. Explained the options available and was thorough."
"Jeff Franks was very professional; he was careful to explain the entire process and made good suggestions"
"Jonathan did a great job, he had a great attitude and explained things to me clearly. I felt like he had a passion for his work."
"Angel is the BEST tech. He takes time to search out problem and to explain to customer"
"Caleb was very professional, courteous and responded to our questions throughly. "
"George and Clayton were polite, informative. And, very importantly, they were comfortable and friendly with my dogs. They went above and beyond by moving some sheetrock...
"Jose was professional, courteous and knowledgeable. Service was quick, precise and done correctly."
"Service proved accurate and efficient This follows several years of great service. "
"Technician on time, efficient, clean and friendly. Explained in detail work performed. "
"Darin explained what was included in one year warranty inspection. Clearly explained any questions and answered questions.
Thanks also for your prompt arrival!"
"I was very satisfied with the actual service itself. However i was very dissatisfied that the original date scheduled for the service was not complied with. There was obv...
"this was a difficult problem they had to solve and both technicians did a good job. I did not give them a 10/10 because of something that was not their fault. The new bl...
"They knew what they were doing, were friendly and helpful and very prompt with my appointment. Appreciated that a lot."
"Friendly and professional service. Al goes above our service expectations."
"john was very skilled at repairing our cooler"
"The team was very thorough & professional. Special mention to Gordon for all of his work."
"Prompt service, future business depends on pricing"
"The call was after hours and they sent someone right out."
"Technician was very knowledge and kept his work space clean and organized"
"Problem with heat pump was fixed , despite the fact it was raining outside. "
"Ultra quick service. Very courteous and knowledgeable technician. Got right to the root of the problem and resolved immediately. "
"Tech was very knowledgeable and wore shoe covers each time he came in house"
"Technician was very thorough, courteous, prompt, and professional."
"Tech was competent and thurogh"
"He was respectful, worked dillenglenly, answered my questions. A technician was sent to repair a problem before and didn't do it correctly. Adam came and made the repair ...
"Very nice person. Very knowledgeable about the products he serviced."
"The technician was very good and knew his job very well"
"Jake was on time and very thorough. Did a great job."
"Service man did what he was supposed to do."
"Very pleasant and knowlegable"
"the Dude rocks the A/C service"
"John R, Jose R, and Jim Y were very efficient and professional. I would recommend them to anyone in the market for a new furnace or air conditioner."
"Professionalism and caring of tech"
"The technician was very professional and did a good job."
"Dylan was knowledgeable and informed me about things I didn't know. He showed me what he was doing and explained it clearly."
"The furnace is only 3 years old. I can't understand why it needs a large repair."
"Bart was a wonderful technician. On time and knowledgable. He went out of his way to give us great service.
"Professional courtious and helpful to answering our questions."
"Technicians were on time an completed the project in a timely matter. They answered all of my questions and took care to ensure that no mess was made."
"It took three attempts before the technician was able to get here in the allotted time frame. I had to cancel twice because I had other commitments and couldn't wait any ...
"The Technicians asked if we had pets so they would be careful with door. Reminded us that drop cloths could be slippery and cleaned after their job. They were outstanding...
"Chris arrived monday morning to fix my ac after it broke sunday night"
"Nick was very thorough, professional and genuinely nice. Explained what he was doing and what the various components were for - a real education!!!"
"The representative was unaware that the labor cost was included as part of warranty for the part replaced."
"James was very knowledgeable and friendly and fast!"
"checked and cleaned everthing."
"Professional, prompt, and kind service."
"the tech was knowledgeable "
"Determined to solve my problem"
"Efficient and thorough and quite willing to explain what he is doing"
"He was courteous, and answered all my questions."
"Andrey is always professional, prepared and efficent"
"I want to commend Jeffery, #351, who came to my home for a service call. He was professional, friendly, courteous and offered easy to understand explanations. From now on...
"He called to say he was finished his previous appt. and when he would be at my house. Prompt and efficient service and pleasant to deal with."
"Quick & cost"
"Very experienced tech"
"Tech was professional and efficient"
"Dexter has been here before. He is always so very helpful and friendly. His kindness is very much appreciated."
"Reuel changed the air flow from1050 CFM to 1750 CFM. (His report said he increased it from 1040 to 1125.) He needs to learn how to set the dip switches. I have reset th...
"Courteous and professional"
"Tech was very knowledgeable and took the time to explain the warrenty issues that I needed to report on my new build house."
"Excellent service, on time and fixed the problem with our air conditioner right away. It is working fine now. Thanks."
"Good technical and explained everything he was doing. Sharp."
"The tech was polite, friendly, efficient and skilled. "
"The Teck. was a very knowledgeable,but it is very obvious that he receives a commision on everything else he sells. I dont like the after market sales. Also, I was told...
"Tech arrived when scheduled and provided list of everything he check out. "
"T, HE TECS THAT REPLACED THE COMPLETE A/C SYSTEM WERE VERY PROFESSIONAL,"
"Technician was very courteous and explained in detail what was wrong and what needed to be repaired."
"Because your service technicians are well-taught, friendly, knowledgeable, honest, etc. Your guys know their "stuff"."
"Worker was very courteous and seemed to be very thoural in checking everything and explaining it"
"The technician, as usual with Francis is polite and efficient - no concerns there. The scheduling system again is NOT satisfactory. I had prebooked my AC maintenance 6 ...
"Technician correctly identified the issue as being the furnace control board accidentally fried by the service person the prior day when doing semi-annual maintenance. H...
"John is very thorough and explains what he finds wrong and what can be done to fix the problem."
"quick, efficient, personable"
"Tech opened the outside unit and cleaned it for the first time in many yerars."
"Not sure unit was thoroughly checked for hard noise when it starts up. Louder when you are outside at rear of house than when you are inside."
"The tech was very friendly, informative and professional. "
"Doug Arnold is the BEST I have ever had come for furnace work at my home in the 23 yrs I have lived here. He is totally knowledgeable and a complete gentleman!
I will a...
"Tommy arrived on time after calling and explained everything he did on visit.. He knows our system very well.."
"Had Comerfords Service Experts install a Lennox Merit Series furnace and air conditioner 15 years ago and am spending thousands of dollars in repairs maintaining them. Ge...
"He did not replace batteries in thermostat."
"First, representatives should leave a message if there is no answer. I received a call prior to my appointment time and no message was left. I called back and waited on ...
"Received service within 3 hours of calling. Service technician was professional and personable."
"Because I was satisfied with the service!"
"Service was great & tech was very nice and informative "
"No problems with service."
"Very knowledgeable, courteous and respectful. Knew exactly what he was doing and was very proficient."
"Technician did not come in window they provided. He was a couple of hours later."
"Tech seemed professional and efficient."
"His answers were helpful"
"Paul , my assigned technician , did a very thorough job ensuring my air conditioner was ready for the season . Moreover, I asked him to program my thermostat and he notic...
"easy to reschedule, scott answered all my questions, nice person, very professional, plus working with your company several years now"
"Complete check of our unit, inside and out"
"I was blown away by how friendly and helpful Olie was. I would appreciate it if this praise is communicated to her supervisor(s). Going forward I will request her as my...
"Tech did everything he was suppose to do and explained everything he was doing"
" Twice a year you order the appropriate filter for my furnace-A/C system AFTER YOUR EMPLOYEE VISITS TO DO THE TWICE YEARLY SERVICE. THEN I WAIT SEVERAL WEEKS FOR THE FIL...
"He was efficient and thorough, and explained everything well."
"ON TIME COURTEOUS KNOWLEDGEBLE"
"Very thorough,professional, and courteous."
"I have been with this company for 16 years and have always found their service to be professional. I trust Andrey, the service technician, to give me the benefit of his ...
"The technician was very knowledgeable and explained everything."
"Pardee has always been a very quality driven company."
"john is very knowledgeable, thorough, and responsible"
"Steven is an impressive technician who explains what he is doing and what he recommends."
"Very timely and knowledgeable and pleasant experience "
"The technician was very knowledgeable and professional and arrived within the appointment time frame "
"Technicians were knowledgeable, had good suggestions and even though they did not show up in time frame they came back the same day after a phone call. "
"Tech did a good job"
"Little down time"
"Prompt, same-day, professional, excellent service"
"The technician was very thorough and took care of the details."
"He was very kind and understanding regarding the situation he found when he arrived."
"The guys were thorough and kind.Told me what they were doing every step of the way.Wiped their feet. Very cheerful too!"
"While I was pleased with the service provided by the technician, Josh and salesman, Adam, I was informed this heating and cooling repair company would not replace my unit...
"Joe, the plumbing, Tech., did a periodic check on our 1 year water conditioner, including a couple of requests I had. Joe, arrived at the time frame suggested. He is plea...
"Tech was very thorough and friendly."
"The technician was thorough and brave. He went on the high roof."
"Over a period of four months, we have had Strand brothers come out to work on our AC unit because it was leaking water from upstairs onto the kitchen floor below. Every S...
"Fast & Prompt"
"Called svc experts at approx. 1 am and talked to a clerk. He said they're running a 24 hour operation. I thought that was correct. He said someone would call 15 min. b...
"Ambient temperature still remains two degrees below setting."
"Justin's professionalism and helpfulness"
"Good, honest service"
"Technician was very organized, swift, and (I believe) thorough in his check up of our system. Of course, the condenser unit is brand new so not much was necessary for hi...
"Zumel was very friendly, courteous and knowledgeable. He answered all of my questions and made sure I understood everything he was doing. He cleaned up after himself and...
"The technician was on time and was very polite and helpful."
"Did great work! ( I rarely give out a "10")"
"I really liked the second repair man (Billy) that came to fix my AC. He was super helpful and solved my problem. The first repair man only made things worse and created m...
"Technician was efficient, polite,went out of his way to answer questions and provide exceptional service. "
"The checkup was thorough. "
"This process was drawn out by many months. The original pressure water (home/irrigation) valve was very expensive and placed above ground where it was soon hit by cars tw...
"came out when scheduled and diagnosed the problem fairly quickly."
"Miguel was very thorough and had many helpful hints."
"Service was prompt and effective"
"VERY GOOD AND PROFESSIONAL SERVICE"
"The tech was great but we called at 6:00 p.m. on Saturday and I waited up until around 2:00 am in the morning before I finally received a call saying they would not be th...
"The service technician arrived around 30 mins after our initial request. I am disabled and dependent on a dialysis machine so it was vital that I had a/c for my treatment...
"Complete thorough and proactive maintenance."
"I am very satisfied with this service call, but I am not satisfied at all that it took three visits to get the drain line finally cleaned out to keep my system from short...
"Courteous and professional "
"Courteous effective service. "
"Friendly technician arrived on time, wore foot coverings and worked quickly"
"fixed the problem quickly and competently"
"It was a late night call. Billy (I believe that is his name) worked very hard to find the source of the moisture in the AC closet. I called the office to commend him. ...
"Techs are always friendly and helpful. Service is quick."
"Very thorough, considerate, and handled my questions with knowledge and courtesy. "
"Again as in survey 4644."
"Bernie was prompt , very thorough, professional, and polite."
"The Tech was great, the phone support was great until Sonia (around noon), took over was not very good. All the original phone interactions were great! In the end Sonia...
"Friendly guy. Very nice.."
"Though it was a routine check, Miguel found an issue that previous technicians never mentioned. His supervisor made it right by us and Miguel fixed things."
"Alex was clear, straightforward, trustworthy, and professional. Excellent service!"
"Answered all my questions and found simple solutions to my various issues to prevent further leak problems. "
"Ricky at the office was very understanding of my problem and assured me they would send someone out in same day."
"Leon is friendly and helpful and knowledgable. "
"Because it is Thursday and we have no hot water. We had hot water before your guys did a service call and now no hot water, not a success"
"He was polite, very careful in my home, and answered every question that I had. (I'm 88 and hard of hearing so that took a lot of patience!!)"
"The technician was professional, courteous and efficient with my time. He was honest with me and helpful with his advice. "
"Bernie did a great job today all on his own. You could tell it was a 2 man job, but he handled everything with great care being on his own and had the most positive atti...
"The technician was very nice and polite.He even put my little dog at ease. I gave a lower rating to question #6 because he was an hour early, which was very, very nice, b...
"you were suppose to order a part for the air conditioner and it was never installed"
"He found one coil with low pressure then he though the coil is leaking and need to be replaced. He quoted $2800.00 to replace the coil. Later, a salesman told me that the...
"Alan was very prompt and informative. Very personable. "
"Great customer service by all the staff that we dealt with during our a/c crisis. We felt that we were treated with courtesy & respect by all."
"We've been using Calverley here at this home for almost 20 years, work, service, professionalism has always been top notch."
"On the inside A/C Unit, the Tech said the unit had a Freon leak, but he could not find where the leak was. The Tech said the air filter needed to be changed, but he did ...
"George did a great job and checked everything."
"The tech was very professional and did all work.... "
"Problem solved in one visit"
"The tech was a nice gentleman who was not familiar with my Air conditioner and he called his supervisor , Anthony, for help. Anthony was very knowledgeable and showed t...
"Brian was knowledgeable, friendly, and professional."
"On time, very friendly, consummate professional."
"He worked diligently to diagnose and repair the issue."
"This rating refers to the technician (William) only. He was prompt, efficient, and explained things clearly. I feel that the company's description of their Maintenance ...
"The technician was right on time, courteous, thorough, helpful and explained what he had done."
"He was very professional and answered questions that I had."
"Excellent plus professional"
"Fast, efficient, courteous."
"he informed me what he was doing and was knowledgeable"
"Responded quickly. Technician was quick and helpful. "
"on time and neat"
"Randy was very friendly and informative"
"The service was very good. However, I am still waiting on rebates from a unit I installed in December 2016 which were promised by the salesman when I agreed to install th...
"I think $750 for a fan motor and capacitor was too high. I could have bought for $52. "
"Did not show up till 1155 did not call and was not aware I had dogs "
"Prompt service. Problem solved in a matter of hours."
"Tech explained everything and was very professional. Gave great service even though I could tell he was tired."
"The Technician was professional, friendly and provided additional information about the care and operations of the cooling system. As usual the staff making the appointm...
"Carlos, is always on time. Polite, explains everything about the job. He is very clean & neat about the area that is being worked on. I always ask for Carlos when any pl...
"Eric Lynch came in and did a fantastic job fixing the shower handle in our bathroom. The work was done efficiently and for a reasonable price."
"Darin was very polite, professional and explained things well."
"See 4 page report sent to Michael"
"Leon was very thorough and explained things well."
"As usual, the technician was professional, he wore booties while in the house, and did a good job on inspecting my A/C for the upcoming summer heat. I would recommend yo...
"I really enjoyed my technician, so I took the time to write this. "
"The service guy worked efficiently. He was courteous, and there were no problems after he left."
"Your service agent came today and this has to be the shortest maintenance check we have ever had. Hope all of the work was done.
One thing I noticed was that the serv...
"I like the courtesy calls from the office and from the technician prior to arrival"
"Phone call was answered promptly when I called at 4:30 am, and the technician was here before 10am"
"The technician was professional, polite and efficient. In addition to the maintenance he changed the filter, changed the batteries to the thermostat and updated the cl...
"Good job checking both A/C's"
"I was extremely pleased with the Technician's service. However, I was extremely disappointed with the arrival time. The service time was planned between Noon - 2 pm. D...
Randy was timely,,very knowledgeable and personable. He went into en-dept explanation of what was checking,an ensuring I understood. I Hope that management/Schedule...
"Brian was thorough and took the steps to make sure our system was in good shape. He was also very informative, telling me what I can do to keep our system in good shape....
"Would have been a higher rating but technician was 30 minutes late to designated 2 hour arrival window. I did, however, receive a call in advance notifying me of the del...
"He was professional, very courtesy. Reviewed all his findings when he was complete and informed me of additional services."
"Eric Lynch is great. He got the job done and saved me a lot of time."
"The technician arrived on time. He was professional, courteous and answered all of my questions."
"The tech serviced our unit with great knowledge and ability! "
"The service was excellent, punctual and he did a great job. My A/C is working better."
"Most of the process was too easy."
"AC system is working now"
"Alex the technician was very thorough and professional."
"The tech was friendly and explained before he started on what he what going to do to maintain my account unit."
"Great explanation of what was happened with the AC"
"A/C croaked at noon. Technicians arrived by 3:30, cold air by 4pm. Outstanding! Warranty honored!"
"Professional and courteous. "
"Technician was very professional and conducted his work. "
"Technician did an excellent job finding the cause of a blown fuse that had been replaced the week before. He was knowledgeable and took the time to make sure problem was...
"It took several times, as I stated in the previous survey. I was getting very frustrated as a routine service call turned into a long ordeal. A replacement part triggered...
"The technician was very knowledgeable and answered all my (many) questions."
"The technician informed me I needed 1 lb of refrigerant. I was told by Service Experts when I purchased the unit that it was a sealed system and therefore did not lose re...
"The technician himself was a very nice gentleman with very quiet personaltiy. The biggest problem was communication.... he didn't know how to communicate with a Deaf cl...
"My unit did not work last night after being serviced and a part been replaced earlier that day. I called for service after hours, which I had also done two weeks before ...
"The font size is too small"
"Your service technician was prompt and very helpful. Explained the cause of our AC problem and explained that he would be happy to be back if there were any other proble...
"Eventless. Nothing found or done above checking."
"Good service, thorough check. I also like Strand's letting us know the tech is en route. "
"Very polite and efficient service technician. Dispatch kept me informed as to estimated arrival time"
"Repair diagnosed the problem, informed us of the Repair requirements and quickly performed the repaid"
"The technician arrived early, was informative and professional, & completed the work in a timely fashion."
"Brian was very professional and did a thorough job."
"You did not service me because I don't live at that address and you have not updated your records as I have requested several times you should contact Mr Tamlyn for a ne...
"Very nice, did the job, helpful."
"Technician was very personable and professional."
"this was a repeat visit because the tech on the previous visit was less than stela
but on the subsequent visit by a different tech I was left feeling very satisfied.
"Allan came in and turned the water on without asking what the problem was and water went every where on where we were trying to dry. He didn't seem to care that he did it...
"No issues with the service itself, technician was on time, received a call beforehand to know he was coming, he was polite and efficient."
"Our air conditioner failed the afternoon before we were leaving on vacation. Your technician, Joe came out that same evening and advised that due to the age of the system...
"Purchased A/C and furnace 5 yrs ago for 6,500. Representative agrees I should not be having the problems with the system so soon. Offered to buy system back at half the p...
"Very quick and courteous and I trust the results."
"He was very professional and thoroughly answered my AC questions."
"Good and polite as usual."
"I appreciated the technician's attention to detail. He did not rush through the inspection."
"It is has been a three day process. After regular service and replacing a part, the a/c stopped working. Alex came checked things and it worked for about 20 minutes, and ...
"Very helpful with advice and explanations. Very personable."
"My A/C unit has been losing refrigerant over time. The previous service tech added Freon but apparently failed to write it up. I have been told my warranty expires in A...
"Prompt, courteous, thorough. Answered our questions and followed through with call back"
"Dre did an excellent job: quick, clean and professional. I must say I was very surprised at the fees for such a simple job, a thermostat replacement. The stat was under ...
"Thought Brian was very knowledgable friendly and honest he did not try to oversell us and that was very refreshing"
"I am pleased that Strand Bros honors the P&L Warranty I purchased from another AC company. Technician polite, professional and knowledgeable. Strand and its technicians a...
"Eric Banda represents your company very well. He's very professional and respectful and well-mannered. That speaks volumes about the service technician who is represent...
"Vince was a very pleasant person, and seemed to know what he was doing. My unit is only 3 years old, so I didn't expect to find anything that needed repair, I just wante...
"Came at a good time, and got to work and finished in a timely manner.
"On time, polite, professional."
"Peter worked fast, seemed to know his job and was very friendly. Best of all, he said he couldn't find any problems with our unit."
"Listened to our concerns and looked into them professionally"
"Technician was prompt, courteous and professional. He reviewed all work done before he left."
"The gentleman was prompt and efficient. Did the job without problems or trying to push sales (as some have in the past).
BTW, I don't give 10's unless you descend from...
"The technician was very professional and provided excellent service."
"Peter is very good"
"The courtesy, thoroughness, and professionalism of the technician."
"We were finally able to get service out after 3 attempts. The first time was a no show and they explained that it was scheduling error and they would call us to set up a...
"I was happy that a serviceman came the day I called--even on a holiday weekend."
"Exceeded all expectations."
"The technician spent a significant amount of time giving me advice on care for the system, explaining possible reasons why it was shutting off (backed up drain line?) and...
"This last visit was NOT to service our AC system as much as it was to train a new employee. We feel that the service was not as complete as before. Too much time showi...
"The technician. "
"Seemed committed to very good service"
"Always impressed with the polite manners of service techs. Uses care to protect home from outdoors tracking in. Gives full explanations of any service needed."
"The technician worked very efficiently, cleanly, was very friendly and polite"
"Eric explained everything to me clearly about what we needed, and that a part had to be ordered. He was also very friendly!"
"Technician was very polite and patient despite the fact that it was very late and I apparently didn't have a problem after all. "
"The Technician was on time, he was friendly, and helpful in explaining things to me."
"Dre was excellent so I gave him a 9. I don't do 10s."
"Very informative ."
"technichian was great"
"Worked around scheduling problem and got it done quickly. Courteous serviceman. "
"Good service. Tech was on time, competent, and polite"
"Found the problem very quickly, unlike the last guy you sent out for this problem who could not find it at all."
"Miguel was very professional and explained clearly"
"Dre did his job efficiently "
"Randy was very knowledgeable, professional and personable. I don't ever give excellent ratings but, in this case, Randy deserved it. "
"William came out promptly on a holiday and diagnosed and fixed our ac problem. "
"Came late at night and expertly fixed the problem"
"A/C went out in the middle of the night last night. I called at 8am and the tech, William, was here at 9:30. He fixed the problem in 5 minutes. Very courteous and knowled...
"Professional and knowledgeable"
"knowledeable, efficient, professional and friendly"
"Randy tried everything he could to correct the problem. His ideas of how to fix the draining problem worked because today at 95 deg. the AC is creating a large amount of ...
"The service was excellent but I don't give 10s."
"Mr Carson conducted a thorough plumbing system inspection. (I do not have records of the inspection being completed before this time.) He was very courteous and patiently...
"Dre was very professional and the office kept in touch to let us know when we would have service."
"Very professional and courteous. Have been a customer for a number of years, always have had excellent techs."
"Prompt service, courteous communication, thorough check up"
"Called beforehand, arrived when expected, friendly and professional."
"Highly professional , knowledgeable Service Technician - Great Job -"
"Tech explained what he was doing and why."
"The technician was very knowledgeable about the system and helpful in explaining the issues. "
"We have been using this service for several years. Every technician is always professional, efficient, and courteous. We feel confident that they are taking care of ou...
"Nilsen was very efficient, courteous and very knowledgeable "
"The technician was very thorough and respectful and did a very good job."
"The job was done quickly, the technician was friendly and answered questions and explained things."
"Good tech, friendly. Has been here before and points out things that need to be replaced and doesn't try to sell things that aren't necessary."
"Dre did an outstanding job on today's repair."
"He explained things everything he was doing and gave tips to keep my A/C in good working condition."
"Always thorough inspection and works effectively.
"The service was done quickly and well. The cost was covered by warranty."
"I was satisfied with the service provided by tech, Alex Rodriguez (# 46). He checked our unit thoroughly and provided excellent customer service. He was courteous, answe...
"Tom was very conscientious, even flushing from the inside and using gauges that minimize the loss of refrigerant."
"Your tech was very proficient and informative on what he was doing, did do, and professional in every way. Be nice if we got him again for our next services.
If there i...
"Wish I didn't need a new system, but that's the way it ended up."
"The two technicians (Gio and Osiel) worked diligently, did not waste time; completed their tasks and cleaned up so there was no evidence that they has been there. Additi...
"Professional, courteous and efficient. "
"He got the jop done quickly and was a friendly person."
"Because it took multiple visits to fix the problem."
"Good technician and quick to fix the problem."
"He did a thorough inspection, and even cleaned the coils on the compressor."
"on time; courteous, knowledgeable"
"Over the years we have had may technicians service our A/C. Bernie Garcia has been by far the most thorough, knowledgeable, personable and accommodating of all. He was th...
"Dre was attentive to my concerns, and explained while showing me the problems and fixes to our compressor."
"Peter is always professional, personal and efficient.
I always request him by name whenever service is required. "
"Immediately identified problems "
"Technician made me aware of the need for a dryer part for our condenser@ $164.00. We have been w/ Krueger & Service Experts since beginning. Why are we notified of needin...
"Actual arrival, fix the issues, was able to also change filters. "
"The tech Eric Banda was very customer service oriented.& did not try to sell me something I did not need."
"Dre was very professional. He explained everything he was doing, and was clear and honest about our options regarding his findings. He was very careful around our new do...
"George was very thorough and explained everything well."