PLUS Maintenance™ Terms & Conditions

100% SATISFACTION GUARANTEED
We agree to accept responsibility for your 100% complete satisfaction with the materials and work provided by us and paid for by you.

PAYMENT INFORMATION
When the customer authorizes payment by “Automatic Checking Acct Debit” or “Automatic Credit Card Debit”, the customer authorizes the company to charge a monthly installment from the customer’s account beginning one month after the application is approved. The automatic monthly payment will continue until a written notice of termination is received by the company. Company may change or increase monthly installment charge and automatically debited or charged to customers who authorize “Automatic Checking Acct Debit” or “Automatic Credit Card Debit”.

EQUIPMENT
The annual investment to be paid by Customer under this Agreement is based upon the maintenance of the Equipment and Accessories listed on the face of the Agreement (or on approved attached sheet) as a complete hearing and/or air conditioning system. Customer may not delete Equipment or Accessories from the annual maintenance provided hereunder. In the event additional equipment is added to Customer’s hearing and /pr air conditioning system, the same will be covered at an increase of the annual charge. Thermostat Warranty: If your thermostat fails, SE will provide a replacement with a make/model of SE’s choice that enables similar operation of your current dependent heating, ventilation, and/or air conditioning equipment. Zone thermostats/controls and programmable thermostat controls are not covered by the Plan.

CUSTOMER’S RIGHT TO CANCEL
You may cancel this agreement at any time during the period that end ten (10) days after the day you receive a written copy of the agreement. You do not need to give the supplier a reason for canceling during this 10-day period. Customer may cancel this Agreement by mailing a written notice of cancellation to Company. In the event of cancellation by Customer, Customer shall receive a prorated refund of the payments made by Customer for the current term of the Agreement.

Company warrants that all work performed hereunder will be completed in a professional manner and said work shall be free from defects in workmanship for a period of twelve (12) months from the date said work was performed. Only the manufacturer’s warranty is provided on any parts or materials provided in connection with the work. Company’s obligation for defective products and/or workmanship or any damage caused thereby, and Buyer’s exclusive remedy, shall be limited to the replacement of any defective parts or workmanship and shall be condi-tioned upon Company receiving actual written notice of said defects within a warranty period(s) applicable. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICLUA PURPOSE. COMPANY SHALL NOT BE SUBJECT TO AND DISCLAIMS ALL CONSEQUENTIAL INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.

EMERGENCY SERVICE TODAY OR YOU DON’T PAY
Company agrees that it shall respond for emergency service within 24 hours of the service call and, if it fails to do so, shall waive the diagnostic fee normally charged for such an NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPANY SHALL NOT BE SUBJECT TO AND DISCLAIMS ALL CONSEQUENTIAL, INDIRECT,  INCIDENTAL, CONTINGENT AND PUNATIVE DAMAGES WHATSOEVER.

TRANSFERABILITY
This Agreement is transferable to the subsequent owner of the business in which the Equipment and Accessories are located, provided that Company receives written notification of the sale of the property within sixty (60) days of transfer.

ENTIRE AGREEMENT
This Agreement sets for the entire Agreement between the parties and supersedes all other agreements either written or oral concerning the subject of this Agreement. Thank you for choosing Service Experts. Please contact your local office for any service related questions. In case you need to reach us at the North American headquarters for any reason, you may call us at 1-866-EXPERTS.

PLUS AGREEMENT
To the extent permitted by applicable law, in the event Company can not reach Customer after three reasonable attempts or is not permitted to perform the service after three attempts to schedule such service, then Customer agrees that company shall have fulfilled its obligations as to such service hereunder, and company shall retain all funds associated with service and be relieved of any further obligations to provide the services. By purchasing a PLUS Maintenance Agreement or a Platinum PLUS Protection Plan you expressly consent and permit Service Experts to contact you by phone (via live operator or automated call) to schedule and provide you with the products and services associated with your PLUS Service Plan. You consent to receive future communications and advertising about the products and services we offer via phone, email or mail. You may withdraw your consent to this additional communication at any time by contacting your local center by phone, email or mail.