When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioner repair company online. While you’re surfing the web, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when looking for an AC repair business. Find out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the potential to ask specific questions can help you make an informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge higher rates for going to calls at properties outside their normal service area. Ask if your neighborhood is included in the company’s service area. If not, find out if they’re willing to come to you for an additional fee. Thoroughly weigh your local options before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inopportune times. Choosing a company that provides emergency services is vital if you need prompt, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service very likely has the experience it needs to handle complex HVAC breakdowns. Find out how long the company has been operating. Then, ask a specialist whether they have previously tackled the problem you need repaired. Such experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you select a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most trusted companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your satisfaction. Such coverage displays quality assurance and helps you continue the process with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in North America.