When you need heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee separately. Some companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we believe we can provide you with better value by separating the two.
A trip charge covers the cost for a licensed plumber or HVAC technician to come to your home. Sometimes called a service call fee, this charge is the base rate for bringing our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can look into joining one of our membership programs.
The diagnostic fee pays for the services necessary to find the source of a problem. In plumbing, this could include scoping. In HVAC repairs, it could involve inspecting the inside of your unit. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee will be rolled into the repair costs. However, you will be charged for the diagnostic services alone if you do not.
In general, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee covers all the work involved in assessing the issue and working up a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee because it will be absorbed into the cost of the repairs.
Some other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we have two separate fees. This allows us to price our services in the fairest possible manner.
The traditional path of enrolling in college after high school isn’t right for everyone. If you’re eager to start a career, particularly in a skilled trade like heating and air conditioning, you might be looking for alternatives that provide financial stability and professional... Continue reading
With the celebration of Earth Day recently and spring cleaning on the minds of many homeowners, it’s a great time to make homes more earth-friendly and energy efficient. In fact, with only a few small, inexpensive changes, homeowners could be on their way to saving 20% or more on monthly energy... Continue reading
Recently, we have seen several news stories regarding the potential ban of gas stoves used for cooking. So why is a heating, air conditioning and plumbing company talking about gas stoves? More on that question later! First, we wanted to try and cut through the drama, confusion and misinformation... Continue reading
© 2023 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.