What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your AC system needs repair at your North America home and you’re not sure what to expect. It’s daunting enough to welcome an A/C system repair technician into your home, but then to not be sure what they’re going to do could add a whole other level of concern. No worries! Service Experts Heating & Air Conditioning is here to update you on the basic A/C system repair process so you’ll be ready when an expert AC service technician needs to come out to your house.

It Starts Simple

When the repairman comes to your home, they should initially request to check your thermostat. It might sound silly, but they need to inspect it to verify that it’s not just a thermostat settings problem. The service tech will check that the thermostat is set to cool and then decrease the temperature to see if that will activate the air conditioner. A defective or incorrectly connected wire could be all that’s standing in the way of you and a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They might flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty

The repairman will then most likely request to see the air conditioning equipment. Like a doctor, the technician will start their trial and error discovery process. There are many factors that could be the culprit of an A/C system that isn’t running properly, and it’s up the service tech to investigate all the possible reasons starting from the most standard issues to the least. This process could take anywhere from five minutes to an hour, possibly longer.

During the air conditioning diagnosis, they will likely check the air filter to confirm it’s not obstructed or in need of replacing. They will examine the air conditioner’s refrigerant levels, verify the air condenser fan is turning properly, make sure that the size of your A/C system is suitable for the size of your home, and examine the safety controls, wiring, and electronics.

Have answers, will fix

Once the A/C system technician has determined the trouble, he or she should explain all your choices to you. The conversation will typically start with the service tech explaining what the trouble is, what part (if any) went out, how or why it failed, and what that part does for your air conditioning system.

The service tech will then go into your options, which will involve changing out the part and correcting the problem, but could also entail upgrading parts of the AC system, the AC itself, or your complete HVAC system. In certain cases, it may make more sense to invest in a complete new HVAC system, specifically if the A/C system is past its prime, or susceptible to breaking down again and end up causing you to spend more on air conditioning repairs by the time it’s all said and done. The repairman will explain how much time, effort, and cost it will take to rectify the problem.

The service tech might at this point explain what could have prevented the trouble or part failure and how to avoid a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps prevent an A/C system breakdown, but in most experiences also keeps your AC system’s warranty valid. Most expert air conditioning repair companies will offer an annual service plan so you don’t have to think about making future HVAC tune-up appointments for your HVAC equipment.

Lastly, they will explain the process for repairing the failed part or fixing the problem. If you elect that AC repair is better for you than purchasing an upgraded air conditioning system, the repairman will order any parts needed and set up your next appointment to repair the air conditioner. Or, if the part required is already accessible on their vehicle, they will go ahead and start the air conditioner repair work with your consent.

Keep in mind that throughout North America your system is in good hands with Service Experts Heating & Air Conditioning. Our technicians are NATE-certified and have undergone extensive background checks so you can feel comfortable with the men and women we send into your home. If you ever have any questions about your AC or what to expect with your air conditioner repair, give us a call 24/7 at 866-397-3787 and we’ll be happy to explain the process.

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