What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your AC system needs repair at your North America home and you’re not sure what to expect. It’s daunting enough to welcome an A/C system repair technician into your home, but then to not be sure what they’re going to do could add a whole other level of concern. No worries! Service Experts Heating & Air Conditioning is here to update you on the basic air conditioning repair process so you can be prepared when an expert air conditioning service technician needs to come out to your house.

AC Repair Starts Simple

When the technician comes to your home, they should initially request to check your thermostat. It might seem silly, but they need to check it to verify that it’s not merely a thermostat settings problem. The service tech will check that the thermostat is set to cool and then decrease the temperature to see if that will activate the air conditioner. A defective or incorrectly connected wire could be the only thing that’s standing in the way of you and a comfortable home.

If this doesn’t fix the problem, the technician may ask you to see the circuit breaker box. They might switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The repairman will then most likely request to see the air conditioning equipment. Like a doctor, the repairman will start their trial and error discovery process. There are several factors that could be the culprit of an A/C system that isn’t running properly, and it’s up the service tech to investigate all the possible reasons starting from the most standard issues to the least. The diagnostic process could take anywhere from 5 to 60 minutes or more.

During the air conditioning diagnosis, they will likely check the air filter to make sure it’s not obstructed or needs to be replaced. They will examine the air conditioner’s refrigerant levels, verify the air condenser fan is turning properly, make sure that the size of your A/C system is right for the size of your home, and examine the safety controls, wiring, and electronics.

Have answers, will fix

Once the air conditioning technician has determined the trouble, he should explain all your choices to you. The conversation will typically start with the service tech explaining what the trouble is, what part (if any) went out, how or why it died, and what that part does for your air conditioning system.

The technician will then go into your options, which will involve changing out the part and correcting the problem, but might also entail upgrading parts of the air conditioner, the AC itself, or your entire HVAC system. In some cases, it may make more sense to invest in a complete new HVAC system, specifically if the A/C system is past its prime, or susceptible to breaking down again and end up causing you to spend more on air conditioning repairs by the time it’s all said and done. The repairman will discuss how much time, effort, and cost it will take to rectify the issue.

The service tech might at this point explain what could have avoided the trouble or part failure and how to prevent a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps avoid an A/C system breakdown, but in most experiences also keeps your AC system’s warranty valid. Most expert AC repair businesses will offer an annual service plan so you don’t have to worry about making future AC tune-up appointments for your HVAC equipment.

Finally, they will discuss the process for repairing the failed part or fixing the problem. If you elect that A/C system repair is better for you than purchasing an upgraded air conditioning system, the repairman will order any parts needed and set up your follow-up appointment to repair the air conditioner. Or, if the part required is already accessible on their vehicle, they will move forward with the air conditioner repair work with your authorization.

Always know that throughout North America your system is in good hands with Service Experts Heating & Air Conditioning. Our repairmen are NATE-certified and have undergone extensive background checks so you can feel comfortable with the people we send into your home. If you ever have any questions about your AC or what to expect with your air conditioner repair, give us a call 24/7 at 866-397-3787 and we’ll be happy to walk you through the process.

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