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Frequently Asked Questions

• Should I replace my air conditioner?

  Most companies will recommend an AC replacement when the cost to repair your system is more than half the cost of a new system. For more factors to consider, visit our blog covering more details on whether to repair or replace your AC.

• Should I replace my air conditioner and furnace at the same time?

  It’s often less expensive to replace your furnace and air conditioner at the same time. If your systems are older than 15 years or you need a high-efficiency model or smart thermostat, you should have a new AC and furnace installed together.

• What types of air conditioner systems do you offer and install?

  We service and install all types, including central AC, ductless mini-splits and central heat pumps.

• What brands do you install and service?

  We service all makes and models in the U.S.. As a bigger HVAC contractor, we have quick access to the top leading brands, makes and models. Also, we support all replacements with a 100% Satisfaction Guarantee* for a year.

• What payment options do you have?

  We offer HVAC financing and offer the Advantage Program, which covers everything from new systems to future repairs and maintenance for a monthly fee.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a standard charge levied by HVAC companies once someone is dispatched to your home to diagnose the issue plaguing your heating or cooling system. A diagnostic fee covers the technician’s time, expertise and travel expenses associated with assessing the problem. It’s essentially a service fee for the technician’s professional assessment to pinpoint what went wrong.

  Think of it like a doctor’s appointment. They need to examine you to help figure out what’s wrong before recommending treatment. Similarly, your HVAC professional needs to diagnose your HVAC equipment to determine the repair or maintenance course of action.