We Can Repair Any Kind of Gas Fireplace in North America

Gas fireplaces make adding warmth to your North America home effortless. Just move a switch or squeeze a button for immediate heat.

They’re also relatively simple to use. Unlike their woodburning counterparts, there’s no need to put in firewood or sweep up ashes. But like any other natural gas systems, these fireplaces need annual service to help them run efficiently and avoid breakdowns.

When your fireplace won’t ignite or won’t keep burning, the professionals at Service Experts Heating & Air Conditioning can help. Use our step-by-step hints first. If your fireplace still isn’t working properly, give us a call. We can work on any type. All of our technicians are NATE certified, which means they’ve finished in-depth education to better meet your needs. And all of our excellent work is supported by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several explanations why your fireplace won’t turn on. Pull off the ornamental piece beneath your fireplace to get at its parts.

  1. Is a breaker tripped? Inspect your home’s electrical panel and reset breakers as needed.
  2. Is the gas flowing? Ensure the valve is in the “open” setting.
  3. Is the pilot light burning? If it has blown out, follow manufacturer instructions to reignite. Fasten the vent cap to stop drafts from blowing it out.
  4. Pilot light turns on but won’t stay lit? There could be trouble with the thermocouple, a metal safety sensor that monitors gas flow.
  5. Pilot light stays on but fireplace won’t light? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for assistance.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Modify the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning service or put in a new blower.
  • Strange odors? Clean the fireplace’s interior and flue following the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and contact us without delay.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid pricey failures. It may even help it last longer.

  1. Make sure your fireplace is totally cooled.
  2. Switch the gas off by rotating the valve to “off.”
  3. Remove the gas logs, examine them for cracks and clean them with a soft-bristled brush.
  4. Remove the lava rocks, vacuum them one at a time and get rid of soot with the brush.
  5. Clean the interior of the fireplace with a vacuum hose attachment.
  6. Wipe down interior edges with a moist cloth. Use warm, soapy water to remove dust or soot collections.
  7. Put back lava rocks and logs in the same order.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to crack.
  9. If you have a vented gas fireplace, inspect the outside vent and discard debris such as leaves or bird nests.
  10. Make sure your carbon monoxide detector is operating appropriately.

Schedule Annual Maintenance Today

Once your fireplace is running again, schedule annual maintenance with us. These inspections can potentially discover trouble before they develop. We’ll check your components for fractures. We’ll also make certain there aren’t any leaks and that pressurization levels are correct.