"She did a fantastic job as usual. "
"I was satisfied that the technician did his job - analyzing our problem as a freon leak and telling us we ought to get a new A/C unit. Fine.
I was not at all happy that ..."
"Service Expert was very informative and explained a few things to me about maintaining the unit."
"Joe knew his job and was very nice. I asked him a question and got an intelligent answer. Nothing to do with
Joe, but believe labor was a little high."
"Your Tech was very knowledgeable, had excellent skills, and made sure that I understood what cause the problem with my slow draining wash basin."
"Santosh is awesome-very professional, courteous, and knowledgeable. And at the same time very personable. You have a top notch employee and we will be requesting him fo..."
"Seemed to be very thorough. Courteous, Explained everything."
"The technician was very professional. The job wound up taking a lot longer than the initial estimate expected. He insisted that we pay the original quoted price, even t..."
"The technician had orders to replace the garbage disposal. When he was there he told my 85 year old mother that the pipes were old and should be replaced. There was nothi..."
"Not only did the installation go smoothly, but Gene and Brad were polite and professional every step of the way. They were here for 11 hours and their manner and courtesy..."
"Everything was checked, questions were asked of me and what was done was fully explained to me."
"Nate, who has attended our house on a few occasions recommended we consider a new furnace and air conditioner. She set up a meeting with Dano who made a very professional..."
"Jason came on time and was very efficient. "
"I was very satisfied with the service provided by the service man"
"The technician was prompt, courteous and knowledgable."
"The thermostat that activates the AC began malfunctioing a day or two after servicing. It read 4-5 degrees above the two heating thermostats and would not run off automat..."
"timely and helpful in suggestions to improve cooling"
"Technician on time and very efficient and polite in his work."
"Because the man was very honest and explained things very well. He did not pressure me in any way. "
"The technician was professional and thorough"
"Service centre called when technician en route Technician was on time, polite and efficient"
"Tech was efficient went about his work with no delays. Answered my questions.
Covered the inspection with me when he was finished. "
"Were thought, thorough, and responsive."
"fast efficient polite and on time"
" Error on the service tech was very polite told us all about the furnace and how it works and told us about the special deals you have on right now . He was very thorou..."
"The tech was great and answered all my questions. "
"Did the work & came in & explained it"
"On time and knowledgeable."
"Prompt, courteous, efficient, intelligent and people skills."
"very courteous & timely "
"Tech was on time and finished quickly."
"Greg and Roger work great as a team. The work was done most efficiently and professionally."
"The teck was knowledgeable regarding my system and articulated what he was doing clearly."
"Appreciated how the technician explained the problem and guided me as to future prevention"
"technician was average, nothing negative in his performance"
"He arrived ahead of schedule, and worked very efficiently."
"Just a routine check up but the technician did a thorough job and explained all what he checked which makes me feel confident of my systems "health"."
"Francis was to arrive between 10-12. At 12:10, without having any updates and clearly a no show from Francis, I called to understand if I was forgotten. I was put on hold..."
"The technicians were very polite and respectful. They knew what they were doing and were able to problem solve issues that popped unexpectedly. They worked very well toge..."
"Friendly, thorough and explained about the
Check he made to our heating system"
"We have always had great service for Calverley."
"The tech (Ludvicek) was professional and thorough in his job."
"Technician was friendly, professional and efficient. Provided information regarding our furnace and its age v. replacement."
"Ramon arrived on time, went about his work efficiently and effectively and appeared to be very thorough."
"Consultant was professional "
"Sean & John were courteous, timely and professional."
"We were headed out of town and asked for service asap and within 20 minutes the technician was at our home. Couldn't ask for a better response! That's why we stick with ..."
"The individual was very polite and knowledgeable. He corrected the problem quickly. "
"I can always count on these inspections to be no hassle, and this time was no different. On time, courteous, complete."
"I'm a long-time customer and this is the first time I've not been "very satisfied". Being it's after a major hurricane hit, I'm trying to cut you some slack and not rate..."
"Did a very good job. Technicians very courteous and helpful with any questions that we asked - explained things very well."
"Tech. said needed to order parts. Have heard nothing and problem is not fixed."
"Always polite and knowledgeable."
"Knowledge and personality plus "
"very friendly, answered all questions, very patient and very helpful"
"Technician was polite, helpful, on time and cared about our issue as if it was his own."
"Efficient, friendly, took time to explain details."
"Found the price very high for the service provided. Took 2 service visits."
"Received timely, courteous and professional service."
"Excellent experience from scheduling to performance of service"
"Techs were knowledgeable and professional"
"Thorough, knowledgable and personable"
"I thought John was thorough and helpful in explaining issues with my furnace."
"The tech seems to have done a good job diagnosing the problem and replacing the thermostat. It would have been helpful if he had reviewed the operation with me before le..."
"Quick efficient and thoughtful service. "
"EXCELLENT SERVICE, TECHNICIAN ACTED VERY PROFESSIONAL, Ai RRIVED ON TIME AND ANSWERED ALL THE QUESTIONS I HAD. I HAVE BEEN WITH THIS COMPANY MANY YEARS, I AM VERY SATISFI..."
"The service tech was polite and courteous He was quick and efficient. Covered all the issues. "
"It took three visits that I paid for to fix cap on line which was causing overflow "
"The technician went out of his way to be helpful and
explained things as he went along."
"explained about my uv lights"
"Technician approached his work systematically"
"friendly, answered questions, professional"
"Arrived when he said he would. Very professional. "
"Very professional. They explain all they are doing."
"The technician listened to my concerns about the repair needed. He did an outstanding job with the quality of his workmanship. This repair and movement of pipe shows o..."
"I got a reminder call informing it was time for my free furnace maintenance check and got an appointment for the following day."
"Very through and informative"
"Prompt, polite, and thorough."
"The work was fine, but there seemed to be confusion regarding the cost of the box of filters. He said that it worked out to be $53 per filter and the box would last 6 mo..."
"Clear communication and work from technician."
"Very satisfied with service and service rep
"Technician were very knowledgeable and helpful on energy solutions. Did a very good job will be skiing for them to service our air conditioning unit."
"Jesse explained everything on his technician notes. He was polite, treated our home like his own, cared about things. Patient when questioned."
"The technician was very thorough and professional."
"Very friendly and efficient service."
"Technician was on time and completed the work quickly."
"Everything was done in a professional manner."
"Friendly and efficient service call."
"Timely service call and well trained technician"
"Once your technician came and did the work he did an amazing job but before that we had one appointment canceled at the last minute and then another technician came out a..."
"Justin was prompt and explained everything that was needed and what he would be doing. "
"Started out by being on time"
"prompt diagnosis and repair turn around time shortly after hurricane IRMA. although I am disappointed that I was billed even though I have had a service contract on the 6..."
"Very good service and very professional technician. Good communication also on arrival time."
"The service techs were knowledgeable, polite, clean and able to communicate. "
"Thorough and efficient...good communication regarding arrival"
"Matt Hurd is a very conscientious technician and has worked very hard at resolving my furnace problems, and RJ Down replaced parts out of warranty without charge. "
"Very courteous, prompt, explained what he was going to do, and when finished what he had done"
"Promt, polite, and knew what he was doing "
"The tech took off a broken sensor left on from my old ac unit. He also tried to sell me 2 UV lights saying I had mold. Every time your techs come out they try to sell me ..."
"Technician was friendly, explained what he was doing. Wore protective shoe covers in the house."
"on time, friendly, efficient"
"knowlege pointed many things out"
"no matter who comes into my home provides very curtious, expert service. they no what they are doing and do it."
"Technician was courteous, prompt and efficient "
"very good inspection of heater, needed part, showed me old one
excepted suggestion to get part. Very Satified"
"Prompt service, personable technician"
"Prompt, curteous, resolved."
"Tech was on time, courteous, and new what he was doing."
"Friendly, courteous efficient service for the annual heating system checkup."
"Victor was friendly, respectful, knowledgeable. "
"Technician was trained to do maintenance check. He did a thorough job."
"Personable, efficient service. I feel confident my home's heating & cooling system is being managed properly."
"very efficient and pleasant. Arrived promptly and explained the work he was doing clearly."
"Overall the service was timely and professional"
"On time arrival; courteous and knowledgable tech; "
"I was disappointed in Raven's recommendations for a new capacitor and a new UV light. Fortunately the UV light was covered under warranty. She did not check to see if the..."
"2 different men came . I showed them photos I had taken in attic and asked if they could look in attic and tell me if I ned to replace my duct work or if something else w..."
"He quickly did his work. He also answered any questions I had."
"Very poilite and efficient."
"Have used your services for many years. If not satisfied, there are many others"
"Tech was very through and explained everything he did."
"I really appreciate the fact that he arrived on time, and also called to let me know he was on his way"
"The tech did what was expected but he was scheduled (or rescheduled) from 11 to 1 and showed up at 2. No one called to say he was behind, I had to call to find out."
"Explained all to me and gave good advice"
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"The service man was prompt, informative and helpful. "
"He arrived on time was friendly helpful and did a good job. "
"Technician was on time, courteous, and knowledgeable."
"Your technician, Daniel, called before he came, arrived on time and performed a good and thorough service call."
"Courteous; Professional; Efficient"
"Technician came as scheduled and appeared to be relatively efficient. "
"Friendly, efficient technician."
"As usual, your technician was friendly, polite, and knowledgeable. "
"The tech was good and efficient"
"We have always gotten great service from you people. Plus, it doesn't bother the repairman if we watch what he is doing. Always interested in that. "
"I appreciate seeing a familiar face when I open the door. He was friendly, but businesslike, told me exactly what he did and made certain I was satisfied and no questions..."
"Tech is very professional"
"They came at night, accurately diagnosed the problem. Didn’t waste time inside the house "
"The technician was on time, spent a good deal of time on both the furnace and a/c and was very thorough and courteous"
"They were about an hour late past there arrival time window"
"Easy to make appointment, technician was on time and did an EXCELLENT job on our unit. Plus, he put up with my constant questions!!!"
"I was upset until problem resolved"
"The tech explained what needed to be replaced in a very clear way."
"Ramon was very nice and as far as I can tell, did a good job."
"Tech was polite and willing to take the time to answer my questions. Also assisted me with setting up the thermostat to our internet network. Truly appreciate his time an..."
"he went above and beyond to make sure everything was fixed!!! even came back to make some adjustments! Truly a credit to the company!!"
"Did a good job. Just seemed to take much longer than previous service calls.
Since that call I noticed that the humidifier is making noise. Service is schudled for today..."
"Prompt and competent service by dispatcher and technician Lee"
"The technician was thorough, professional, and friendly. While we have always been happy with the technicians, this one was exceptional. Would love to have him for ever..."
"He toot his time and explained to me what he was checking and the
condition of my unit.. all was good.."
"Justin is a good worker & he always explains what he is doing."
"Technician was on time, courteous and helpful"
"The men were courteous and and knowledgeable and finished the job well."
"The technician was very thorough."
"Courteous, knew his job, able to answer my questions, listened to my input"
"Professionalism, and ability to correct the problem."
"Greg was thorough and professional."
"Left my hot water heater with gas turned off over the weekend."
"Professional and thorough
"For all the reasons listed below."
"The technician was very thorough on checking for the problem. He was very polite and nice to deal with."
"The Technician was efficient, experienced, helpful and fast."
"Great scheduling, with flexibility. Tech. Terry was on time and very professional.He went over the inspection in detail and made recommendations as he deemed necessary."
"I would of gave a 1 considering my appointment was from 2:00 to 4:00 and I took off work to be at my house and the tech didn't arrive till 7:00 PM, but the tech did a goo..."
"Wrote up an estimate. Could not understand what he was suggesting or why he was suggesting it."
"Tech was fast and courteous."
"Excellent and professional service from technician."
"LARRY HAS BEEN HERE FOR SERVICE SEVERAL TIMES. WHEN I SEE HIM, I'M GLAD BECAUSE HE SURE KNOWS HIS STUFF. I FEEL VERY CONFIDENT IN LARRY!"
"did his work efficiently "
"Everything was done in a 5-star format."
"Prompt, polite, efficient, clean service."
"my technician was very friendly but not as thorough as others we had here."
"They always do an excellent job,,,,"
"I have been with your company since it was "Peachtree Trane" and have always had excellent service."
"excellent service and advice. went above and beyond."
"Was very pleasant and even did a sketch of the size of wood I needed to get in order to cover the air conditioner. He was late but I received a call telling me he was ru..."
"PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS."
"Technician arrived in a timely manner, was polite and efficient"
"Top notch, knowledgeable, clean, personable technician. "
"always the best service. show me respect for me & my property.."
"Always receive good service from you, have had you check my heating and air for many years and thank you for the good service"
"I had the heat turned off before they got here because it was nice and I had the door and windows open. They turned the heat on in order to check the furnace and when th..."
"The technician was knowledgeable, personable and performed the service quickly and efficiently. "
"Use service experts for years alway good service"
"seemed to know what he was doing."
"Technician was very courteous."
"Installation service was excellent. Service was provided efficiently and the service expert was very nice.
However, I do have different feelings regarding the sales per..."
"Your tech Bob is always very nice, does a great job and takes care of the important details. Hope he returns to our home in the future. Like his work and is a true profes..."
"was very beneficial and explained / showed what was required"
"Tech was very professional."
"He was a bit on the slow side. I had scheduled and requested Doug and had to reschedule once with his plans changed. This time another your office called that morning t..."
"Very careful, efficient and courteous. "
"On time and professional. We’ve been a customer for sever al years."
"The technician was awesome!!! Explained what he was doing, fixed an unexpected problem.. A+++++"
"Serviceman was quick, answered my questions"
"The technician was prompt, courteous, asked if there were any problems with the heater/air, etc."
"The service was quick and reasonably priced. The only reason I didn't give a 10 is because the service tech accidentally blew dirty water all over my wall and did not ack..."
"Able to schedule appointment right away. Technician knowledgeable and answered questions."
"The tech was professional, worked quietly & diligently and answered our questions."
"The person who serviced our AC unit told us that it was installed improperly(was installed by another company) but never gave specifics as to what was wrong with it. He ..."
"Technician was on time, courteous, knowledgeable and engaged. Only complaint was he did not have replacement air filters with him."
"I was able to get someone to come over the same day. They called me to tell me they were running a little late. The Technician was very friendly and courteous."
"Great service. Great technician."
"Tech Peter is always very professional, reliable, competent and efficient."
"Your technician, Moe, did an outstanding job. He was courteous, informative, helpful, offering savings on "updates" we needed, providing extra filters because it would b..."
"Darrin really took great care of my elderly mother and I. He was exceptionally professional, took time to explain things to us and did great work. He is an exemplary re..."
"Unit was installed on a pad 3" above grade where it is likely to get in the water during a heavy rain. A second unit in the same location is 8" above grade. Salesman wa..."
"He was prompt, courteous and did a very thorough evaluation of my heating/cooling system. "
"Did service call on time, checked out system quickly and efficiently, installed warrantee replacement with nice explainations."
"You have a good record of sending courteous and knowledgeable technicians. "
"excellent service (fixed the problem) explained what had happened and why, had all parts in truck, very knowledgeable about my system, good guy, I would like Alex to alwa..."
"quick,efficient, polite, knowledgable"
"I think having a set rate for having Freon added is very expensive, compared
what I could have it done for."
"ivan always answers any questions and provides professional service"
"Outstanding customer service, Nice to the customer. prompt and cute"
"I was very disappointed with my service experience on Wednesday August 23rd. I called Strand Brothers because I simply had a clogged drain pan and thought that I would ..."
"On time, great customer service, intelligent and knowledgeable."
"Technician was polite , punctual, respected our house, provided a complete and thorough explanation re problem he found."
"Fast professional service."
"Very qualified and professional technician. I request him for the AC check."
"Very professional and fixed the problem."
"The kid was new. He did as well as he could, and the boss was there"
"Brian, our service technician, knew his info, answered our questions, was polite and friendly. We would like to request that he be the technician that comes to our house ..."
"Ivan was prompt, efficient and pleasant."
"very cordial and knowledgeable and prompt. Showed up a little early but that is good"
"On time, efficient and effortless for me. "
"Prompt service. Mission accomplished quickly.
"came when said, very kind while here, did job well."
"The service technician was friendly and knowledgeable. "
"Initially diagnosed on Friday Sept 22, parts ordered. On Monday Sept 25 the diagnosis was changed and work performed. Unfortunately the AC only worked for about an hour b..."
"The technician was very courteous and answered all all questions"
"Alerted to need to schedule; was able to schedule the day/time I wanted;
Same Technician for several years; on time, good work. "
"On time, received advance notice, technician very nice & efficient. It would have been a rating of 10 except that the appointment was scheduled in March, yet when I call..."
"The tech took extra steps to be sure our system was good to go. He explained all that he did. "
"He was friendly and professional. "
"Nice young man, pleasant, polite , and explained what he had done when he was finished."
"He did a great job diagnosing and fixing the problem."
"The Service Tech was quick to discover the issue with our A/C. He was clear to understand, professionally and friendly. The person from your company that called me the ..."
"He was courteous, works clean and is extremely competent. I rarely complete surveys so that is an indication of how much I liked your company and Brian! "
"Tech was very helpful and informative"
"support technician reported that my exterior motor is beginning to fail (throwing oil). When I inquired about how siginficant/expensive a repair that is, he advised that ..."
"Mept me informed if technicians arrival and he was there shortly after"
"As always very knowledgeable and pleasant staff to work with. Also staff loooks for ways to improve my service at optimal Peru and yet concerned about costs"
"man did thorough job, and he changed the filter, checked everything."
"I was supposed to get a follow up call regarding warranty on the coil. No one followed up and I went with a different company."
"The service, once rendered was excellent; however, the repair did not take place during the arranged time-window nor was a call made to notify us that the repair was not ..."
"Larry was efficient, patiently answered all our questions, kind, & was flexible when scheduling our appt. We had to have a faucet replaced, and he gave good advice on w..."
"Tech# 282-00118 Gregerio checked everything we asked about and explained everything to my wife so she would be happy. Thank you for that. "
"Glen came in and got the job done in a timely manner"
"Tom was awesome. He explained everything he was looking at and checking for in a way they made sense to us. He simplified things so we'd understand some of the more techn..."