Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 301,053 Reviews
mr irving I.
columbia, south carolina
jennifer S.
burlington, ontario
"Jay was extremely helpful and friendly."
evelyn R.
rockville, maryland
"Tom was very thorough. He noticed that one of lines to humidifier wasnt hooked up correctly and fixed it so that it worked properly."
kerry C.
austin, texas
"Alpha gave me an informative tour of the current LENNOX system choices that suited my needs. He gave clear answers to my many questions, adding important details that I did not know to ask about. I made my decisions easily, but there was a hitch. Trying to set up my installation, Alpha ran into vexing communication troubles online that were shared that day by all his colleagues. Eventual success was hard won and took the whole rest of the afternoon. Those hours would have been an ordeal, but Alphas friendly company made it pleasant and even entertaining."
michael M.
norman, oklahoma
"Very Professional First Rate"
archer J.
winnipeg, manitoba
"Friendly, knowledgeable, easy to understand, open to questions about the product and had the answers. Trevor was a pro, proud of his work and the company. Perry, Trevor and Matt were excellent representatives of Winnipeg Supply"
jeff M.
winnipeg, manitoba
"I felt the wait time for the first visit seemed long and if I didn't call back I am not anyone would have arrived that day. Then we were told the part needed to ordered in. After a few day and not heat we called again only to be told the part was still not shipped and still in Calgary. Finally we called back again the person my wife talked to said she would get on it. And I believe she did since the part was shipped the next day. So the last person we spoke to took care our problem. We went 5 days without any heat. Glad it wasn't -30."
linda D.
marietta, georgia
carol B.
doraville, georgia
"The agent was courteous, knowledgeable, timely and professional."
mark R.
norman, oklahoma
"Friendly, polite, helpful"
michael S.
ballston spa, new york
"There was a problem shortly after the first technician left. When the second technician arrived he discovered a loose part fell into the machine and he was able to fix it. Thanks to that second technician for finding the item causing the problem."
bob C.
windsor, ontario
"Tech was very friendly and explained everything and answered my questions"
art W.
wilmington, ohio
mr heid H.
louisville, kentucky
"Technician was very polite and knowledgable."
dolores A.
bokeelia, florida
"I was very well satisfied with my service from the a//c representative. I had a problem with the Advantage Program representative. He did not represent fully the costs of a 50 gallon water heater. After I signed a contact for a $33.00 per month payment for 10 years, and the reps had left, I ran the figures and realized I would be paying over $2,300 for 10 years for a water heater. I also noticed the water heater was leased, so I assume after 10 years I do not own the water heater. I immediately called the representative and cancelled the contract. I was told to download a cancellation page from the agreement and mail it to a Texas address. I took the cancellation notification to the post office the same day and spent almost $7.00 sending it registered mail, return receipt requested. The next day I decided to call the local Service Experts Office and cancel again as I wasn't sure my mailed cancellation would arrive within the three day business restriction. I told the young lady I talked to that I wanted to cancel and why, and I also told her that a big spot was in the street from their parked vehicle and had run down my driveway into a swale and left a large blochy spot. A gentleman called me back and I explained the situation. He said they never park their vehicles in the driveway and I told him that it was in the street but had run down from the street into my swale. I don't know if anyone came out to check it or not, but the street spot, long line and spot in the swale are snow white and look awful. I live in a very nice neighborhood, and it is very noticeable. I have been with your company for over 30 years and this is the first time something like this has happened."
rhodel J.
austin, texas
"The service man was professional"
ed B.
pierre, south dakota
"Knew what he was doing."
paul S.
olive branch, mississippi
mark P.
east greenbush, new york
"Work was done in a timely manner. Service Repr. arrived early and was very courteous ."
david D.
oakville, ontario
heinrich G.
edmonton, alberta
"Everything went well and Chris explained how the humidifier works. We are very happy with the installation."
brendan J.
lake park, florida
"Quick and competent service. Didn't try to sell me on services that I don't need nor would I buy."
earl W.
cicero, new york
"on time, courteous, professional"
connie W.
edmonton, alberta
"Mike and Matt the service technicians and they were polite, neat, efficient and very pleasant. theydid a great job!"
omair Z.
mckinney, texas
"Tino did a fantastic job. He was courteous and respectful. He informed us of what the problems were and explained how he was going to fix the problems."
robert K.
west chester, pennsylvania
"Tech was thorough and considerate."
ms carr C.
champaign, illinois
"I wasn't present when the technician came on November 20, 2020 but my husband said that technician was saying that our flame sensor was dirty, which made it sound like it was caused by us and that we needed to renew our plan (which I'm sure it's a job requirement). Unfortunately, he didn't correct the flame sensor issue because less than a week later on Thursday November 26, 2020 (Thanksgiving Day) we were experiencing the same problem that the technician "supposedly" had fixed on November 20, 2020"
nancy L.
austin, texas
"The technicians did a fine job, but I felt like they were trying to sell me services."
chris S.
harrowsmith, ontario
lisa S.
windsor, ontario
"I would like to have been sent ahead of time the options for maintenance plan you think about more extensively before having to pay. Very satisfied with the service otherwise"
patricia Y.
winnipeg, manitoba
mr rodolitz R.
boca raton, florida
"Alex knew what he was doing"
carrie P.
belle river, ontario
"The sales person"
weimin C.
mason, ohio
"It only took 15 minutes to do furnace tune-up . Not written down service performed report card ."
lisbeth J.
palm beach gardens, florida
toni l B.
cedar park, texas
"Professional, polite and kept me informed as to what he was doing."
angie K.
kitchener, ontario
"Everyone that works for this company are v Always friendly. My yearly maintenance is easy to book and any issues that pop up they send someone right away."
mr rockett R.
elmhurst, illinois
"Cory was very thorough with the check and cleaning of our furnace. He clearly explained what he did, and the difference between filters. He was very pleasant, provided good customer service, and appreciated his wearing a mask while in our home. We are long time customers of Golden Seal."
dennis B.
oakville, ontario
"Technician is very knowledgeable and has excellent customer service skills"
gabriel A.
kingston, ontario
"Jesse knows about his job"
marie-fran R.
winnipeg, manitoba
"Tech became available before our scheduled appointment and he called to confirm that he could come earlier if it was convenient for me. Very polite and professional service. Tech kept me abreast of steps involved in providing the service. He even told me that my door bell was not working."
melvin B.
burlington, ontario
"Always get good service and advice"
grant L.
kingston, ontario
"Prompt efficient service"
olga L.
winnipeg, manitoba
"Had a no heat emergency. Technician called within 2 hours and had the problem resolved within an hour after that."
patricia H.
kingston, ontario
"Dan was very knowledgeable and very personable."
mrs dickieson D.
winnipeg, manitoba
"Very polite and explained the maintenance,membership plan. With no pressure put on me,my choice.."
andrew M.
oakville, ontario
"I trust Helga completely and he does a great job every time"
brian T.
indianapolis, indiana
"Everything done quickly and correctly."
mr l jansen J.
cary, north carolina
"on time and very happy young man"
pat F.
boise, idaho
"answered all my questions"
george L.
huber heights, ohio
margaret Q.
arlington, texas
"Actually there was Fuentes and Supervisor. They were very personable and informed of what they were checking and the outcome of their inspection."
steve J.
syracuse, utah
"Great technician"
bob P.
austin, texas
mary B.
new town square, pennsylvania
"Westley Wood were the only people that responded after midnight. The sales consultant responded very quickly and ordered us a new water heater in the morning. Nathan and Justin did a fast and quality job on the installation of the new water heater."
stanley S.
marietta, georgia
wendy H.
marmora, ontario
kenneth T.
oakville, ontario
"Professional quick service."
michael H.
mount holly, north carolina
"The tech. were very knowledgeable and professional."
dennis M.
blue ridge, virginia
mr gardiner G.
windsor, ontario
"Because no one is perfect very pleasant"
fran R.
ft washington, maryland
lynda Q.
highland park, illinois
"The ending report was not as detailed as provided by competitors. The technology on the thermostat is not state of the art. Outside sensor never connected. Otherwise good unit."
ann little L.
marietta, georgia
"Huy is familiar with our system and always does a great job !"
janet M.
edmonton, alberta
"Polite efficient service"
kay A.
longmont, colorado
"I remain confused re: function of the humidifier. Aft the first visit there were no LED indicators showing. After the 2nd visit "idle" shows, but I have no way of confirming operation. I assume I should be able to select humidity level (40%), but have no way to do this. Only dehumidify shows on my operational panel."
thomas S.
schenectady, new york
greg S.
austin, texas
"Daniel always does a good and thorough job!"
joseph R.
centerville, ohio
"Arrived promptly, worked efficiently and observed masking and social distancing and was friendly and helpful."
frank D.
winnipeg, manitoba
"easy to deal with, quality work, respectful staff."
jerry L.
overland park, kansas
"Houston doesn't miss a thing! He's on top of every detail."
patricia W.
austin, texas
charles M.
syracuse, new york
"Mr. Lardeo gave me a very quick estimate which said little about the work he expected to provide."
geoff D.
belle river, ontario
"Technician was courteous, knowledgeable, and appeared to take pride in ensuring servicing was done thoroughly. As well, he brought a non essential part to our AC system that had been forgotten from a previous call some time ago."
michelle M.
mechanicville, new york
charles S.
edmonton, alberta
"Chris was very personable. After his inspection, he told us what the problem was and also pointed out a part that would fail within the next year. This offered us a choice of doing everything now under one service call fee or to pay an emergency call fee next winter. Overall he made it a pleasant experience."
eric H.
el cerrito, california
"Jason was helpful in that he did not require interior access during the pandemic, and let me check the heating output temperature from the registers. He initially seemed unfamiliar with a heat pump system without furnace, but successfully performed the semi-annual preventative maintenance."
mr henry H.
north miami beach, florida
"Very friendly and explained what he was doing."
mary N.
austin, texas
"Technician completed the work quickly and assured me that everything was in working order."
john shaw S.
london, ontario
"The technician was knowledgeable and efficient in his work."
richard B.
edmond, oklahoma
mr bowen B.
raleigh, north carolina
"He satisfied our questions about why additional service was needed - new filter"
pat H.
wilsonville, alabama
"Justin was prompt, courteous and professional. Diagnosed problem and fixed it."
bertha G.
capitol hts, maryland
"Outstanding experience. Professional and accomadating, and extremely knowledeable represenataives."
frank L.
new haven, indiana
"the leaking water from a condensing trap has been ignored for so long the unit has RUST in it"
mr burney B.
raleigh, north carolina
"Prompt & efficient technician"
mr. lucy L.
west chester, pennsylvania
ms bonafield B.
charlotte, north carolina
ms hamilton H.
raleigh, north carolina
bonnie H.
erlanger, kentucky
"Michael, Luke & Bo were so nice and explained everything and let me watch. It was so appreciated! They all did a great job!"
vernon P.
st thomas, ontario
"I answered this and now it is gone.??"
tyree sr. S.
clinton, maryland
raymond S.
loudon, tennessee
"Service team was very good, I am waiting v for replacement Humidifier. Cabinet"
mike L.
hoover, alabama
"On time and professional"
garfield E.
upper marlboro, maryland
"Earl worked hard to solve the problem with our hot water heater"
mary B.
oklahoma city, oklahoma
"Arrived early was professional and friendly explained everything he did and showed me how to get better filters for my system"
donald C.
huber heights, ohio
"Both technicians were very polite,courteous, and professional."
cristen R.
okaton, south dakota
"did good"
mr martin M.
lake worth, florida
sharar B.
charlotte, north carolina
"Great employees and great services"
cheri M.
garden city, idaho
mitchell C.
sanibel, florida
mike D.
belleville, ontario
"On time, quick and detailed quote."
james G.
durham, new hampshire
david G.
boise, idaho
"Efficient and COVID aware"
jeff A.
winnipeg, manitoba
"Servicing done in a timely and courteous manner. We are long-term customers."
frank P.
austin, texas
"Tech was very professional and efficient."
mr burkhardt B.
garland, texas
russell H.
knoxville, tennessee
cynthia L.
ft wayne, indiana
"Hunter and his supervisor replaced a board to my dehumidifier. That didn,t fix the problem. The super was going to order another part which I called 2 weeks ago and your staff didn,t call back about the part. Very disappointed in service. this is a first for me with your company. I hope this gets resolved."
janese D.
moore, oklahoma
"The service person was really nice and very knowledgeable"
gertrud M.
manchaca, texas
"The technician always done the best job, pointed out things to improve my AC/Heating system."
ken B.
hamilton, ohio
"Every service person that we have had has been on time, courteous, and very friendly when they have come to our home. Even the people on the phone have been super. It actually nice to speak to a real person."
john B.
norman, oklahoma
"Prompt, professional and explained issues and concerns clearly"
mr williams W.
rockville, maryland
"Excellent service technician."
mr jones J.
pinehurst, north carolina
"The installation was seamless. Ryan and Orlando did an excellent job."
mike B.
calgary, alberta
julie B.
buchanan, michigan
"Prompt, courteous, worked efficiently"
john B.
nashville, tennessee
"Technician was very good. Because your system was down, he didn't have all the parts he needed and had to come back later to finish."
ms goodwin G.
columbia, south carolina
"The technician was pleasant and very knowledgeable."
chris B.
surprise, arizona
"The technicians were very knowledgeable, courteous and professional."
dawn R.
cohoes, new york
"brian was very professional and knowledable"
june G.
edmonton, alberta
"Every time I call McKinley they come right away or within 2 hours. They are kind, professional and very helpful and kind. They do a great job and I am pleased."
sharon B.
the village, oklahoma
"He was very polite and thorough. I have emailed Gordon's and also called and canceled my service in the furture due to my income and I have a family member who can perform services for me now. Thanks for all you've done for me."
john M.
south weber, utah
"Honest people, good equipment."
elizbeth R.
columbia, south carolina
"Professional workers"
zhong fu F.
edmonton, alberta
mr mefferd M.
mt pleasant, south carolina
paul G.
yellow springs, ohio
"There were two "Experts" who told me everything was fine. After they left, I found that the thermostat was off. Later I found that the thermostat was off, because they left the furnace off."
peter M.
boise, idaho
mrs zimmerman Z.
cary, north carolina
"The technician asked right off if i would be more comfortable for him to wear a mask. He was also considerate to wear shoe or sock booties . He was cheerful and let me know his findings and offered to have someone from Service Experts cal me to answer replacement possibilities."
kevin L.
oviedo, florida
"Rodney is a knowledgeable and professional technician. He did an outstanding job getting thru our 4 HVACs and trouble shooting a few things. Rodney is also an excellent communicator and explained several things to us that were helpful to know."
robert G.
springfield, ohio
tomas F.
sanibel, florida
"In extreme heat we had to wait two weeks for the installation of a thermostat."
siegfried B.
london, ontario
"Craig Hern was professional, polite and very knowledgeable. The repairs were done quickly and to our satisfaction."
tom S.
mt prospect, illinois
donis R.
norman, oklahoma
"Brian is very good at his job, friendly. I had nothing to worry about. I've used Gordon's for about 10 years."
milton J.
spring hope, north carolina
"The technician was very friendly and helpful. The county inspector was supposed show up between 8am and 12pm but did not show up until 1pm. The technician kept me informed of what was going on the whole time."
dan A.
nampa, idaho
ron W.
edmonton, alberta
"Very quick attention to the home need."
glenda K.
calgary, alberta
"Answered all our questions"
darlene B.
edmonton, alberta
chuck W.
boise, idaho
neil scharf S.
marietta, georgia
bob M.
westbrook, ontario
"Chris was polite, respectfull of our property, and respectful to me. Very knowledgeable about our heating system and caeful. You can definitely send him back next time"
susan R.
london, ontario
"On time, friendly & professional, observing COVID-19 protocol. He was very thorough & answered all my questions"
madeline O.
frankford, ontario
"Steve was very friendly and polite. He was very efficient."
donna C.
elkhart, indiana
"Job well done."
adrienne K.
somerset, new jersey
"Technician took his time checking my unit, called before coming & was cery polite in addition to taking precautions during COVID by wearing a mask & booties."
fran C.
bethesda, maryland
"forgot to turn the heater back on"
nellie F.
charleston, west virginia
"Found problem an fixed it."
george H.
london, ontario
"Installers were on time and completed the job professionally. They provided necessary information and answered all questions."
robert S.
smyrna, georgia
"The technician corrected a problem created by the installers. The exhaust pipe wasn't attached to the furnace properly."
douglas M.
south bend, indiana
"Serviceman was on time, friendly, and fast."
marie-annick D.
smyrna, georgia
elyse W.
martinsville, new jersey
"Professional customer service by phone to schedule the appointment, which was timely scheduled. Tech who came to the house was professional and courteous and acted in a very safe manner."
bob S.
brighton, ontario
"Stephanie was very knowledgeable and friendly she new exactly what I wanted"
robert S.
indianapolis, indiana
"Jacob is a very good service advisor. We have asked for him since we have lived here and we had him when we lived in our house at 8760 Washington Blvd. W. Dr. He looks at all defects and gives his advice on all aspects. We wish that he continues with you in the Service Dept."
al M.
kingston, ontario
"Great service! Very knowledgeable and helpful!"
mr coffas C.
columbia, south carolina
"on time, efficient, direct."
kirsten S.
ft wayne, indiana
"You tell me what is going on in a way that is understandable. You've never pressured me to do anything, only explained well what my options are."
ken H.
edmonton, alberta
claudette C.
cayce, south carolina
"Your technician, Chris Turner, was the best! Arrived by 8:30 as requested, called ahead, friendly manner, efficient with explanations, and even cut away a tall weed! I hope he continues with your company. So many technicians leave. I hope your company gives incentives to keep the good employees. I plan to ask for Chris next time. P.S.: I had to reschedule because first appointment never showed or called. Customer Service offered this Saturday appointment and was surprised. I was told Saturdays were not available. Chris Turner says he works most Saturdays. I will ask for Saturday appointments."
barb F.
boise, idaho
"Tech was quick, efficient and a pleasure to deal with; he explained my questions in terms I understood!"
malcolm B.
decatur, georgia
"It took three visits before the problem was found."
joan K.
marysville, ontario
"courteous, efficient"
nancy H.
london, ontario
"It was a regular maintenance visit and I have no reason not to be satisfied."
george S.
carmel, indiana
"Evan was fantastic - very professional and informative."
mr gately G.
choctaw, oklahoma
"Service performed on time"
bob V.
n charleston, south carolina
"Kevin took the time to explain all that he did and was very professional in his demeanor. Was very careful to reset the thermostat to the way it was."
john W.
raleigh, north carolina
ms clausi C.
franklin, tennessee
joel Z.
st. joseph, michigan
mr crenshaw C.
raleigh, north carolina
susan W.
lexington, south carolina
"He worked until 8:00 that night so we could have heat. He thought it was 2 different things but kept working until he found the 3rd thing that was actually wrong."
justin B.
san antonio, texas
"The service was performed quickly and the tech was exceptionally friendly. Options given for a new system were appreciated."
peter M.
lasalle, ontario
sandra C.
concord, california
"Technician Chris was very courteous and professional. He called ahead to let us know when he was heading our way"
kindra S.
duluth, georgia
dave J.
decatur, illinois
"Good service, very knowledgeable, friendly technician."
mr kafka K.
mt pleasant, south carolina
"Easy to deal with."
marcia M.
hilton head, south carolina
"Bobby is always efficient and knowledgeable."
catherine L.
edmonton, alberta
"Worked efficiently, followed COVID restrictions, kept us informed, didnt complain about our dogs, worked neatly."
hank soest S.
edmonton, alberta
maritza D.
bountiful, utah
"I am very pleased with Jim Murphy servicing furnace maintenance."
ms hippen H.
chapin, south carolina
"Very nice, professional"
richard M.
indianapolis, indiana
"Ira was courteous and efficient."
kevin R.
independence, missouri
"good service, fast"
jack F.
pittsboro, north carolina
"Daniel was very nice, friendly and easy to work with. We worked together vacuuming the condensate line and he did everything that I asked him, to do a great service."
sally G.
mishawaka, indiana
winifred W.
silver spring, maryland
"went over what had been done"
denise C.
amsterdam, new york
"The technician was great. He answered all of my questions and was very thorough."
beverly M.
neshanic station, new jersey
"Mike has been a excellent service tech on two different occasions. He has been able to deal with our refrigerant issues better than others who have come out. I appreciate his thoroughness"
ms overby O.
rougemont, north carolina
"He came out late in the evening to get my heater working and stayed 2 hours working on it to be sure it was fixed."
richard M.
palm beach gardens, florida
"Second time responding to survey. Simply....I will not deal with a company that marks up parts 100% in order to offer a 20% discount."
don R.
highland heights, ohio
"Andrew was on time, courteous, and probably one of the most knowledgeable technicians that ever came to my house. He walked me through everything he did and why he did it. If I could request him for every visit, I certainly would."
josh J.
austin, texas
richard B.
winnipeg, manitoba
"The gentleman who serviced our furnace was very polite, efficient, and turned out the lights when he left the room."
virgina E.
taylor mill, kentucky
"Prompt, polite knowledgeable,."
bill L.
del city, oklahoma
"He came when he said he would and did what needed to be done."
ms schmitt S.
champaign, illinois
"The workers were quick and efficient."
carey S.
madison, mississippi
"Bad estimate"
james E.
marietta, georgia
mike H.
calgary, alberta
"Ryley explained the problem with the installation and what solutions were available in a fair and understandable manner. The work was completed on time and with a minimum of inconvenience,."
denise B.
roy, utah
tom J.
xenia, ohio
"Mike is phenomenal. If there was a100 he would have earned it. Give him a bonus"
jerry J.
pleasant view, utah
"New what she was doing"
jerry K.
austin, texas
matt R.
antioch, california
"Very professional."
howard F.
sandy springs, georgia
sandra C.
columbia, south carolina
"System was working perfectly until Routine maintenance visit turned into 3 additional visits (inc one scheduled for 11/27) with problems that are still not fixed!"
phil B.
oakville, ontario
dick W.
overland park, kansas
"Originally scheduled for 12-2 on 11/13. Waited until 220, called office, "running behind". Why no call to tell of delay? Rescheduled for 11/20, same time. Arrived at 150, again no call about delay. Visit seemed correct, but time on site shortest (<15 minutes?) ever in 15 years I've used Neal Harris."
gary W.
springboro, ohio
harold B.
pittsburg, california
"He was on time"
charles J.
austin, texas
"Will called to advise me of his pending arrival and he was on time. He wore his mask and took steps to maintain social distance. He examined the area for the projects and presented his findings and recommendations with clear and logical explanations. He took into account the area to be serviced by the AC unit and explained the options and reasons for same. We appreciated his patience and courteous manner and presentation."
agnes F.
calgary, alberta
tom W.
salem, virginia
tom S.
canastota, new york
"Technician did a very professional job"
mike H.
calgary, alberta
"Because I was very satisfied"
ms walters W.
lexington, south carolina
"Technician seemed knowledgable, courteous, and service was prompt."
mrs sherr S.
boca raton, florida
"Great effort"
omar A.
olathe, kansas
joe P.
marietta, georgia
octavio G.
niskayuna, new york
jason B.
baldwinsville, new york
"Great service but the price was a little to high."
mary-lou C.
edmonton, alberta
"I know I can count on professional and thoughtful service. Ryan is someone who has a trust building personality."
john M.
neptune beach, florida
"The service rep was very nice and explained in detail the problem, but did not have part to fix problem. Have not received a call yet that part is in."
jeffrey P.
riverdale, utah
"Quick and organi"
ms tackett T.
del city, oklahoma
"Justin performed maintenance on my heater, explained other services available, explained the checklist, noticed that I had the fan on constantly (which he changed the setting), and asked if there was anything else I needed help with."
graham C.
edmonton, alberta
"problem solved very quickly and efficently"
shannon M.
belleville, ontario
"The job is still not completed"
edward M.
syracuse, new york
stu C.
calgary, alberta
"Austin provided us all of the information and options required to make an educated decision on a course of action."
mylitta B.
ogden, utah
mr eckstein E.
raleigh, north carolina
morris R.
atlanta, georgia
gail O.
edgewood, kentucky
celeste B.
raleigh, north carolina
"Tech thoroughly explained everything"
mike C.
delmar, new york
"We got a water heater estimate from OFlahety for $1426. When Shields arrived he had no idea what he was supposed to do then said we needed a different heater at $2875. We sent him away then sent your company an email that has not been answered."
dino S.
calgary, alberta
"Richard was very good in communicating and explaining everything and seemed very honest as well"
mr davis D.
springfield, tennessee
anthony M.
washington, district of columbia
"The technician informed me about what he was going to and performed the inspection. He also checked the status of the filter and installed one that I provided."
mrs pinder P.
st catharines, ontario
"Service was very good."
alison B.
indianapolis, indiana
"They did a great job and took all the precautions. Gave me good tips, but were not pushy."
rick B.
kitchener, ontario
"Technician was prompt, courteous, thorough, and accommodating."
kenneth Q.
canton, georgia
john M.
kansas city, missouri
"On October 29, 2020 Neal Harris (NH) came to our home for its winter tune up on our boiler. The first floor zone was not working properly and at some times our 2nd floor zone was not working as well. The technician determined that the computer board installed with our new boiler by NH needed to be replaced. I was told they would need to find the part and would be back to me within a week. The week came and past no call back. I called on Thursday am and was told I would have a call back from NH by days end. Well no call. I called Sat to leave word that I received no call back and was told by days end Monday Ill have a call back. Well Monday came and went no call back. I called multiple times over the next few days only to get a hold of a service manager. When I asked him WHAT is going on he first tried to game me then admitted NH screwed up as to How or why I was not offered an explanation. The technician came this time it was Houston, he looked at the computer board and told me it was fine. Something installed when the boiler was being installed was affecting the operation of the zone. He uninstalled it. He also told me that I needed a new thermostat which I replaced. NH incorrectly wanted me to replace a $950 item that was perfectly fine. In addition I pay a monthly fee to NH to have 24 hour service clearly this was not what I paid for."
robert B.
pleasant hill, california
patty S.
martinez, california
alberta T.
south bend, indiana
"Tech had a difficult task on an oil fired unit that required a lot of coordination with other tech"
christine M.
london, ontario
"Very thorough, polite, discusses what he is doing and neat"
mike J.
boise, idaho
marlene K.
indianapolis, indiana
steve S.
cincinnati, ohio
elaine S.
edmonton, alberta
"Would have been a 10 if the tech who diagnosed the problem had the control board with him or available to collect and we didn't have to wait until the next day for someone else to come.."
zachary K.
scotia, new york
jackiedel G.
wellington, ontario
"He was here to check our problem with the HRV - he looked at the monitor (it was set properly) - he opened the HRV & shut it, said we should put a Humidifier on the furnace"
john M.
roswell, georgia
"Technician left a voice mail but never came to the house. I was home all evening. I called back to the number left in the voice mail, but immediately it went to his voice mail. I left a message to call me but I have not heard anything. This is not typical. Your service has been excellent in the past."
jay M.
tipp city, ohio
"I have an oil furnace that had already run a few times this year before the tune up but is now a bit noisier than it was before?"
stacy P.
kirkville, new york
"Nicole was very professional she came along with another woman I don't remember her name very punctual got the job done knew everything about my furnace where the other company I hired prior to calling you guys did little to nothing"
thomas C.
west chester, pennsylvania
matt W.
waxhaw, north carolina
"I was told that a check would be performed in the water heater and this was not done."
martha H.
fairburn, georgia
"Although the person to exam my AC/DC was late after the call came in, he did a very good job. He will return Monday, Nov. 30th to replace a BULB in the Heating System. His schedule was heavier that day than usual and there was a slight delay."
joe Z.
fairfield, california
"Efficient and polite"
mrs gliszczynski G.
south bend, indiana
"was very good and on time."
ronald M.
apex, north carolina
jason O.
pratt, west virginia
linda M.
london, ontario
"This technician was courteous, professional and thorough."
philip C.
boise, idaho
patrick p.
latham, new york
"Work done by James was done completely and professionally. He even went as far as ensuring that water flowed to our humidifier to ensure our comfort."
janet J.
grand island, nebraska
"Always get great service, and all the techs are really nice people!"
tonika J.
syracuse, new york
"Technician was friendly and knowledgeable and if he didnt know the answer called to get the right answer."
mr winstead W.
raleigh, north carolina
ron C.
london, ontario
"Happy with furnace work. Guys knew before they came that I wanted pipe vibration from hot water tank fixed--you installed hot water tank. They were not able to complete this task and I have still heard nothing about getting this corrected. Disappointed that I could not find any coupons."
dennis W.
blue springs, missouri
"A very though job. Excellent Service"
mr dix D.
london, ontario
"I think your prices are TOO high"
cherry M.
university park, texas
"The service was excellent, but I was unhappy to hear the price had increased so much over last year for de-scaling hot water heaters!"
jennie K.
clifton park, new york
"Knowledgeable courteous"
bernard R.
queensbury, new york
"John was very respectful and professional. He went directly to the job and brought up the old filters and asked where I wanted them put for disposal."
clifford C.
birmingham, alabama
"Thorough explanation of the problem we were experiencing."
julitta P.
kingston, ontario
larry W.
olathe, kansas
"Technician arrived on time, did his job efficiently and let us know the results immediately"
edna H.
albany, new york
pamela J.
cinti, ohio
"Very professional and informative"
linda denham D.
dunwoody, georgia
hugh H.
saratoga springs, new york
"I was confident with the repair"
gregory C.
edmond, oklahoma
"Great customer service. Honesty!"
larry J.
fort wayne, indiana
"Technician was friendly, called ahead and did a thorough job."
ian F.
mechaniville, new york
"Prompt professional service with outstanding attention to our needs as customers. Sales Rep Brian Silvia and installers Ethan & Bryan were all excellent to work with. They did what they said they were going to and did it very well."
jeffrey R.
winnipeg, manitoba
georgie T.
peoria, arizona
carlos H.
carrollton, texas
"Very thorough and efficient."
kathy P.
winnipeg, manitoba
"Very polite and professional. Followed Covid practices."
tyrone F.
elkhart, indiana
"Derrick was very courtesy and professional and new his job very well, I will speak highly of the company"
martha A.
oklahoma city, oklahoma
"Gordon's technicians are efficient and kind. We use them for our heating and air conditioning maintenance."
faisal K.
calgary, alberta
william D.
ft myers, florida
"Sam Bell was awesome! Our Lenox A/C was installed by Service Experts in March 2020. When we arrived from RI on 11-17-2020 our A/C was not working. Sam Bell, after doing a number of tests found the problem was in the copper line. We are awaiting to receive authorization from our condo association to repair this."
charles ray T.
nashville,, tennessee
"He did a fast and efficient job."
elecia B.
raleigh, north carolina
"Our technician was knowledgeable and was able to take care of our heating systems and the problem he found."
rebecca V.
pottstown, pennsylvania
nolan K.
norman, oklahoma
"The technician responded rapidly when I needed it and for a reasonable charge."
joe M.
hudson, ohio
gordon C.
mapleton, utah
pamela B.
portsmouth, new hampshire
"Parker was very helpful"
gabriel L.
erinsville, ontario
barbara G.
osceola, indiana
"work was completed and everything working well"
todd W.
edmonton, alberta
"Technician repaired furnance at no charge and salesman recommended replacement due to age and previous service done."
david S.
cedar park, texas
marcia A.
plano, texas
"Prompt attention to my matter"
mr. scott S.
burlington, new jersey
"Brian has been before and is very thorough ."
kenneth M.
oakville, ontario
bonnie D.
north richland hills, texas
"did a thorough job. took time to make sure every thing was working rite."
helen L.
kingston, ontario
"Jesse, was on time, explained what he was doing. Very knowledgeable."
ms ekunwe E.
clinton, mississippi
"the technician did a thorough job of inspecting my system and making sure that it was working properly."
robert B.
doraville, georgia
"Timely professional service"
jim C.
st johns, florida
"Wesley was very courteous, knowledgeable and through. Checked outside unit and in garage. Changed filter. Before leaving he explained the unit was in pretty good shape for 10 years old, but could have problems in the future. Suggested i consider an EV light. Did a good job."
barbara M.
jacksonville, florida
michael A.
addison, texas
"On time, thorough."
robert H.
jacksonville, florida
"Explained work, professional, prompt"
merita P.
roanoke, virginia
jennifer moore M.
arlington, virginia
"The service was very good. Technicians professional and thorough."
karen J.
austin, texas
"Even though my hot water heater leaked after it was flushed and caused some damage to a few books, Dale the plumbing manager has promised to replace them."
susan L.
ft mitchell, kentucky
"I felt he was very thorough"
dan B.
shawnee, oklahoma
alexei T.
frisco, texas
ms mcgee M.
garner, north carolina
"Installation of vapor barrier and dehumidifier was done in a timely manner and everything looks great. Richard went over everything once completed, showed me the finished product, answered all my questions."
wendy B.
rockville, maryland
"called me to let me know when he would arrive, promptly arrive at my request."
derric D.
kansas city, missouri
"Was very over priced!"
still salon S.
north richland, texas
tom N.
the villages, florida
frank D.
brighton, ontario
freda B.
tulsa, oklahoma
"Great people!"
joseph R.
roanoke, virginia
"Service performed in a very professional manner, by service people who were friendly, knowledgeable and respectful."
alma C.
austin, texas
gary T.
clifton park, new york
mary M.
hypoluxo, florida
"Tech Alex takes care of everything when he services the units. He explains what he is doing and why he is doing it."
mr winborn W.
ft wayne, indiana
howard S.
austin, texas
pat S.
syracuse, new york
"Professional, helpful."
jennifer B.
amherstburg, ontario
pam F.
austin, texas
"Tech Aaron was excellent. Efficient, courteous and very mindful of social distancing"
mr mcdade M.
cary, north carolina
"Clean, on time, polite, masked, explained findings"
ms davis D.
columbia, south carolina
mary neff N.
amherstview, ontario
"At first, it was booked as a furnace service. Then was told not needed, would do alternate years but would get filter dropped off. I had asked time due to plans and was told before noon. I waited all day, even called late afternoon to check. Technician came at 515. Asked if he could fix date on temperature thermostat as it wouldn't save for me. He did get it to set. I then went out to run those errands o had put off and then came home late to a colder house. While saving and setting date, it got turned off heat to cool so temperatures had dropped with no furnace coming on. This is the first concern I have had since getting furnace."
carl G.
concord, california
"Jason came during the time frame that was scheduled. He was friendly, he seemed to know what he was doing, he told me what he was doing and how much time it would take and was accurate."
linda M.
washington terrace, utah
alex G.
oklahoma city, oklahoma
"He spent most of the time trying to sell me the products instead of trying to hurry up and fix my problem. Also, he seems to be mad after I rejected his offer then he quoted me $488 to fix a leak on a 6 inch pipe. But at the end he charged me about $224 thats including the fee for the service call. For my understanding I thought the service fee supposed to be waived if I have a repair. Over all not the best service like other heat and air technicians."
capt sewell S.
orange park, florida
"Fast, efficient, repair"
marie davis D.
oklahoma city, oklahoma
"Preston and Chris were on time and they worked efficiently. They were courteous and kept me informed about what they were doing. I was satisfied with the service they rendered."
steve B.
jamesville, new york
"Shawn was super. Very pleasant and informational. Being from TN it was pleasant to have a southern accent in the house. Thanks."
mr droze D.
summerville, south carolina
"Called ahead said technican on the way. was on time did a great service check up."
al C.
saratoga springs, new york
"he always very through and very professional"
jim H.
boise, idaho
"He did an excellent job"
nancy M.
concord, california
"I wish they would stop trying to sell us extra stuff!!"
jennifer M.
boise, idaho
"Took time to answers questions about cracked thermostat"
paula C.
lee's summit, missouri
"Charge just for tighting a bolt"
tom F.
leander, texas
"While I think your technician Josh did a great job, I think your price is vastly exorbitant and is not a great value for the hot water heater I had installed. It is on me for paying what I did. I will not use your service again or recommend your service based on this low value. This customer wants a great value along with professional service and dependable products. I do not feel I received that great value. I suppose you do not want me to post this in a review."
olyvia G.
austin, texas
ron B.
plain city, utah
"Still waiting for the filter on my new system"
mary willsey W.
lakeway, texas
barbara B.
coloma, michigan
"Prompt efficient service"
kathy L.
st joseph, illinois
"The repair was done quickly and efficiently. I am recovering from surgery and the technician went above and beyond for me as he was leaving. One of my gutter extensions had blown off in the strong winds and was laying in my yard. We were supposed to get heavy rain later that day. I am not able to walk on uneven surfaces yet. He spotted it in my yard and attached it back to my gutter for me. It took him just a few seconds but it was so helpful to me. I sooooo appreciated his kind gesture."
chris C.
madison, tennessee
"Chuck is very professional, friendly, I always ask for him."
ms c ehresmann E.
cary, north carolina
"Efficient and professional"
sabino D.
overland park, kansas
"Fast, friendly service."
subhash P.
loveland, ohio
"The technician was very good and helpful. He explained the condition and made some recommendations."
david F.
belmont, ontario
claude F.
ballston spa, new york
"Very attentive to my questions. Did a thorough job."
selene Y.
doraville, georgia
"Technician professional, knowledgeable."
terilyn M.
burlington, ontario
"Eric was very polite and thorough. Our two side fireplace has never looked better."
mr mujica M.
elkhart, indiana
jay S.
ft wayne, indiana
"The technicians were professional and respectful to my home. I appreciate that."
paula K.
longmont, colorado
carl M.
pooler, georgia
sharon S.
warrenville, illinois
"Angel was thorough, careful, and responsive to my questions. He took my post-appt. questions by phone and returned to my house when my problem continuedl"
charles M.
old hickory, tennessee
"tech seemed to know what to do and carried out his job efficiently"
david F.
austin, texas
steven H.
fayettville, new york
"Fast and accurate"
pamela G.
london, ontario
"Technician came after hours and solved the problem in minutes"
vashiti C.
cedar hill, texas
noah M.
austin, texas
"Rey had a hard time describing the issues I was having with my ac system. I had to wait for a sales person to come to the house and describe what was going on. This was only supposed to be a preventive maintenance from my last system check within this year and it turned out that i needed a new ac system which I was never told before that I had issues."
billye C.
brandon, mississippi
"He was courteous and efficient."
paula S.
oak lawn, illinois
patrick H.
somerville, new jersey
"Answered all my questions, courteous, professional, good communication prior to arrival and during visit."
jennifer L.
austin, texas
"very courteous and mark explained everything"
norm C.
london, ontario
"You guys were great. Took a long time to get the toilet part by you folks ordered from Kohler - which we acknowledge is not your fault but that of Kohler. and Covid19."