Service Experts Heating & Air Conditioning Reviews

"he did a good job"

"Very pleasant technician. Very respectful. Covered outdoor shoes and kept mask on and explained what he was doing along the way"

"Samuel was kind and courteous .He wore his mask, left to obtain part needed to repair a/c unit, returned and repaired it all in one day. I was very pleased!"

"The technician was polite on-time courteous had answers to our questions knowledgeable"

"Alfonso went above and beyond to answer all our questions (and I had a lot).Other companies told us that it was not possible to replace our heat pump with a furnace and AC but assured me that it was. And, they made the design so I would have easy access to the filter and the drain for maintenance. Alfonso is awesome!"

"Everything done well and professionally. Only negative was the unplugged the power to my irrigation time and did not plug it back in. Only notices when my lawn and shrubs started looking droopy."

"BOTH TECHS WERE VERY COURTEOUS AND KNOWLEDGEABLE"

"Frank and Carlos did a great job restoring our water"

"Incomplete job. Still waiting for promised thermostat. No word from TML four days later. Told by Shane that Sales Rep Shea would contact me and give me availability of expected Lennox thermostat, or a comparably capable alternative. The Honeywell thermostat that they "had on hand" in lieu of the promised does NOT allow for both min and max temp AC/Heat settings at the same time, as promised at time of purchase. Also, purchase price included the 4 or 5 inch filter box installed up in the attic. I was told at time of installation that the filter box would not fit and therefore could not be installed. I am not feeling that the contract was honored, and am dissatisfied."

"They were very helpful and polite!"

"The technician looked cursorily at the furnace and said nothing could be done to repair it, we needed to buy a new furnace."

"very efficient, knew their job, did it well, 2 technicians worked together"

"On time. Did the service quickly and completely. Was friendly and courteous."

"Exactly on time, even offered an earlier window. Quick excellent friendly service"

"- When servicing the AC, the technician turned the AC on and noticed a problem. He did not look to see if the AC cover was off the unit first. Also, when he serviced the hot water heater the gasket was not put back properly. The next day, I had water on my floor and had to call Service Experts to come back to my house to repair the unit. - The technician also left his drill / tool behind and called a few hours after he left my home to put it in my home. He left it on the AC unit. He came back the next day to pick it up. - Then 5 days after the technicians visit, I received a call that he has Covid. What is the company doing to monitor their workers and protect their clients? Covid testing? I have an elderly family member living with me and Im doing my best to keep her safe. - On another note, I am still waiting for my rebates for the new furnace and AC that I had installed in October 2020. I am also waiting to be billed for equipment."

"Technician was prompt, knowledgable, courteous and efficient."

"Shawn was very knowledgable and courteous"

"The service people were courteous and polite. Did a good job."

"humidifer failing"

"Work was completed correctly and in a timely manner."

"Trust my long term technician."

"John is always efficient and is very trustworthy"

"Technician has been to my home before and always been respectful and thorough."

"Called for service on a Sunday. Someone was out within 1 1/2 hours. Amazing. Technician was very nice and professional. Found problem, and fixed it. Very happy."

"The company rep was attentive and explained everything to us. Jeremiah Floyd"

"We were expecting someone to come out who could help search for a leak, but instead the individual came out to quote the cost to search for the leak. The cost was very expensive and yet we had another company who came out, quoted a cost and replaced the water line. We were able save over $4000.00 and the company who did the work did a professional job and was highly recommended."

"On time, well dressed and good appearance. Appears to have done a complete and thorough job."

"Howard is very professional, an asset to your company in every way,"

"Dale explained what he would be doing to complete the service of my Heating & Air Condition systems upon arrival, and answered my questions. Dale was very understanding and professional."

"Tech was friendly and efficient. He did leave the AC on or this rating would have been a 10. Also he said he would return on Apr 9 to change out filter that needed to be ordered. He did not return and I have not heard from him."

"This is the third time out for repairing the downstairs unit after a new install. IF its fixed this time, I would likely improve the rating."

"Had a salesmen come out to a rental property to estimate install costs of new unit, salesman was pushy and became defensive when I asked questions about different units. Later received very vague emails not stating any relevant information or quotes. Very disappointing in the service I received, I expected more out of a company of this caliper."

"Work was done in a timely manner. The only issue was the systems ability two charge us"

"I was told my AC was shot and it wasn't even safe to turn on. I found this odd since it ran fine last year. Then a salesman showed up giving several options to replace not only my AC but furnace. I said I would think it over. I then had two other HVAC companies inspect it and they both said it was fine. It has been running without issue. I do not like doing business with companies with dishonorable approaches to business. I will never use your company again."

"Delay in repair due to "misplaced" part in their warehouse."

"the men were quick and very helpfull got my water back very fast"

"Neat, attentive appear to take time on small details."

"Consistent service excellence every time."

"As always service was excellent. Kimberly really knows her job."

"Horrible! If I could give a rating less than 1, I would! The technician made it obvious that he did not want to come check out my water heater. He said on the phone it would be a couple days before he could get parts for my water heater without even diagnosing what was wrong with it. Not a good look in my opinion. Very Sad, as I called B/W Cook because I thought they were legitimate. Apparently, I was mistaken! Very disappointed!"

"He was polite, efficient and explained things well."

"Technician was very polite an knew what he was doing."

"He got the leaky faucet fixed without having to involve drywall removal"

"Quick,efficient and no concerted salespitch. The last technicians were thorough and upfront. Over the years I have gotten this needs substantial repairs to everything's looking good."

"punctual, notified in advance, thorough, id's problems & recommends solutions completes tasks quickly, communicates well"

"fixed what was wrong quickly"

"Desmond was professional and went above and beyond. The sales person that came as well was nice but was a different approach to plumbing."

"Technician was very courteous and knowledgeable."

"Wonderful service!"

"Your higher price for specific quoted product SKU's offered by your reputable competition are way out of line by a substantial amount. We are talking $1000's"

"HE SAID HE WAS GOING TO TELL SOMEONE TO CALL ME TO SET THERMOSTAT, NOBODY AS CALLED YET."

"no"

"Joses professionalism and dedication to his work."

"Customer service and outstanding communication with Brandon"

"Just made it easy"

"Very Good Service."

"Alan is very honest and informative"

"No pressure at all, which was really appreciated."

"Always a pleasure"

"The technician was very helpful and respectful of our house (wore booties) and he explained what he was going to do."

"Because my furnace was not fixed in a timely manner and I and my husband had to make 3 different calls after the initial call."

"Trent was professional, considerate, and answered all our questions with än experienced background."

"I was quoted 3600 to fix the problem and was encouraged to spend almost 10,000 to replace both heating and air units due to alleged damage during a storm. I was told the dampers were broken, the main board was shot, the compressor was running in reverse, there was evidence of melted coils from lightning and likely internal damage to the furnace. I got a second opinion and was able to fix my issue for $350.00 and was told the only thing wrong was the board. I am appalled that I was mislead and lied to for someone else's financial gain. Then again, after they put in my parent's rental property unit in UPSIDE DOWN and treated them so poorly, I shouldn't be surprised. I will never call this company again."

", well mannered, knew his stuff, speedy, great attitude"

"Ryan Leahy was willing to accommodate my available dates to schedule the date for installing a new hot water heater. The two plumbers were efficient, cleaned up the work area when they finished the job, and explained how to operate the new hot water heater."

"Could have been a 10 but for the fact that my appointment was scheduled for 6months and you showed up late."

"Technician was very informational, easy to understand and thorough."

"Purchased unit on Thursday...today is tuesday and i still do not have any paperwork...no info on how to obtain rebates...no brochure on the unit I purchased...no copies of the two credit card charges to my account. I dont know if he charged be the agreed upon price or another amount. The installation process was good, thats the only reason you didnt receive a 1."

"They accomplished what they said they would do."

"Fast and efficient"

"Explained everything"

"Went right to the problem"

"Friendly service, combined small furnace repair with annual AC checkup."

"The service tech contacted me and provided his estimated arrival time. He was on time. He filled me in with details on his findings and required repair as well as what regular maintenance would help the unit to run more efficiently."

"Thorough inspection of both units with explanation of potential future issues. Technician Stephen is exceptional, I request him for service each year."

"Steve is a senior technician sent to reservice a unsatisfactory service by another technician. Steve was more thorough and knowledgeable and did a reassuring service for us."

"Technician was friendly helpful and explained"

"The technicians are always very knowledgeable and professional."

"Service person was very professional and efficient. Did an excellent job and provided feedback."

"Because Chris is an exceptional technician. He is extremely knowledgeable.. courteous and very respectful of my home."

"The expert was adequate and informative. His quotation was outrageous."

"Very nice and respectful"

"Went above and beyond for what was required."

"the technician came on time and installed the water heater well"

"He knew what he was doing and he didn't try to push and extra features on us."

"Always on time. Courteous. Explain what they are going to do. Love the heads up call ahead of time."

"Plumber explained everything"

"Friendly service, on time, efficient, informative."

"I have used your guys for pluming which I do not have any complaints, however your AC side I was less then happy with."

"The technician was prompt, very polite and friendly"

"The tech was polite, efficient, knowledgeable and explained my issue in a way I was able to understand."

"The only reason I was not completely satisfied is because they were at the house from 8:45am to 9:45pm and we still did not have air conditioning overnight that night. However, they got to the house the next day around 10am and stayed for an hour and a half and our A/C is wonderful now."

"Glen and his backup went above and beyond to make sure we were taken care of against some very difficult circumstances, no thanks to the tech you sent out the day before. Thanks to them I will be using you again.Someone needs to have a talk with tech from the day before."

"Knew what he was doing and very courteous"

"Why do I have to tell you, every time you come, that I have only 1 unit and that it's not in either the attic or the crawl space? You installed it, and you come to service it twice a year. I would think the fact that it's a package unit on the side of the house would be pretty basic info to have stored in my records. Beyond that, the fact that you installed it, and that you provided an extended warranty, that would be pretty important info. I shouldn't have to hunt down my copy, call you to tell you about it, and send you a copy in order to get the appropriate service. I have been having you service the unit for the 7 years since it was installed because you installed it, and you therefore knew all this stuff. One minor side note, if whoever is calling with the reminders is saying that someone will call when the tech is on the way, it would be nice if someone called when the tech was on the way so I had more warning than a van door slamming in the driveway when they arrive. (Once is an oversight, twice is something wrong in your procedures.)"

"just did a great job and very professional"

"Excellent service"

"Grant was so very helpful and was a wonderful technician who worked very hard."

"No hassle bisit"

"Great customer service"

"Service and personel both great"

"Kyle was friendly and highly skilled at talking about the work he was doing, which made for a pleasant and educational visit."

"Quick"

"The salesman Geoff and the two technicians were very knowledgeable and helpful with all the information and installation of my new furnace and a/c unit making sure the job was done correctly and timely. It made for a very pleasant experience. Great job!"

"Jerrod was very thorough diagnosing the problem and effecient."

"Your company understands customer service abs values their customers and their business. Loveday is an amazing person as well as technician - Ive been requesting him for years and will continue to!"

"Your representative was extremely friendly and was willing to answer my questions."

"Excellent very experienced and very kind"

"They did well in accommodating our needs while complying with coved restrictions."

"Clint practiced social distancing. He was cordial and required no personal contact. And, he offered his assessment when he completed the service"

"He was a nice guy. But when I took a shower this morning no hot water"

"Prompt and very professional. Outstanding job allowed us to have the new AC installed and working in the same day."

"Answered my questions and provided a solution to my concerns"

"Good tech been here before"

"Ricky was awesome, he explained everything he was doing and gave us tips to help keep our system operating its best"

"On time arrival but didnt do much. System is only 2 years old maybe thats why. Very friendly"

"efficient and quick"

"Pedro provided outstanding feedback and service."

"Very thorough; did not rush; explained each service"

"Very professional and responded to all my questions"

"The technician was knowledgeable and performed excellently. He determined that our system was one single unit and that it was being billed as two. Thus a savings to us."

"Glen was not as professional as your other plumbers."

"Janssen was simply awesome! I appreciate that he even wore his mask going into my crawlspace, which showed that he truly cared about my health and safety. He was also extremely personable, knowledgeable and professional. This level of courtesy, expertise and professionalism is extremely rare in this day and age. I will definitely stay with Peachtree Heating & Air because of exceptional customer service from employees like Janssen. I hope you will recognize him for being a true asset to your organization."

"Very professional"

"Quick efficient service by our plumber"

"Service was completed as scheduled. Tech was pleasant and professional."

"Edgar helped me figure out mistakes other San Antonio Air employees made on my AC units. I finally feel me AC units are running like they should be for the first time in a long time. Technicians are supposed to fix problems not create them."

"Fast courteous service"

"Very good tech"

"parts needed to get my air conditioner working. No one has given me a call yet to have an idea of when that will happen. He came last thursday. I have no air conditioning downstairs for all of that time"

"Jacob communicated very well, was helpful, and on time. Worked quickly but not rushed, explained everything well, and did quality work. Very satisfied, will continue to use Levy in the future."

"Awesome"

"The tech provided excellent information and was thorough."

"Both technicians listened, appeared knowledgeable and were professional."

"I've had the technician before and trust his service."

"Tried to contact to answer a question. Was told to talk to a person named Sue. Left number and no reply. Tried to contact Sue again with no contact."

"they were courteous, seemed efficient, answered questions. We have not used the air so I am presuming it works fine. Nothing else known at this time re the service."

"Techs were timely, courteous and efficient"

"Technician provided excellent service"

"Keith was professional and explained everything"

"Very knowledgeable, polite professional and on timw"

"John was very curious and professional. My appointment was between 4 and 6. They were able to get me in earlier which was great."

"When I paid a lot of money last year to fix a problem with my AC and found that the problem was still not fixed, Knochelmann was very fair in finding an acceptable resolution"

"very knowledgeable and straightforward when explaining anything."

"Technicians completed job in half the time, did not seem to be thorough, had trouble getting on the roof where unit is located Ryan (previous worker) has always taken time to check every detail in the past. When asked about additional work (clean ductwork) they said nothing could be scheduled until September or October."

"The technician was excellent. But, when I set up the service there was supposed UV lights added to the work order an there was not. He set up another service call, but I still have not received a confirmation for this."

"Arrived on time ready to go to work. Used all the current safety precautions"

"Very polite, respected the Covid restrictions, and was able to give us information on the furnace inspection."

"The two guys that came were excellent, they thought of everything!"

"Explained what he was doing."

"Very informative and helpful"

"Matthew was very professional, helpful and understanding facing our needs with the fan replacement - and going above and beyond with the process."

"The technician was very quick, efficient, friendly and respectful"

"Very informative professional work done. Timely too"

"Ryan went significantly above and beyond to get my dishwasher issue resolved...he was knowledgeable, professional and courteous as well. Deserves the highest possible rating!"

"Very friendly and easy to ask questions; was very thorough and attentive."

"The problem was identified and a practical solution was provided."

"Technician Kyle Baskins always does a fine job and is very trustworthy to do the work properly."

"We had a unique and complicated airflow issue, along with many small problems needing addressed right away. Jeff took the time to find the right/best solution, gave us a fair price, amazing work then worked out future plans to fix the rest. We are so relieved we are finally addressing these issues and that they're being done by TRUE professionals!"

"Service Experts was able to send Travis to my home for a service call on the very same day that I called. That was great. Travis did a excellent job servicing my air conditioning unit and answering all of my questions."

"Charles was very through he was very polite and mannerly. Toby(my dog) loved him because he give him a dog treat after asking my permission"

"Good overall assessment"

"James was on time and attentive. He was happy to explain the issue."

"Joe came within the time specified, was courteous and respected the coved guidelines. He was done quickly and efficiently."

"Very pleasant and respectful. Explained what he was going to do."

"Tech did great. Please note the appointment was10:00 to 12:00. T.v. Sent tech on a early six hour job. Tech came at 2:00 pm. The appointment people do a poor job of setting appointments. This has happened more than once."

"Knowledgeable and informative"

"There was no cleanup. He had to carry sediment outside. Drips on hardwood floor. On door knob and lock of front door and floor around sump pump."

"Very responsive, professional service."

"worked quietly and efficiently"

"He was very polite and answered my questions."

"Julio was courteous and professional."

"found wires outside my house that had caused my a/c thermostat to go out due to the blown fuse"

"Kenny was very professional and helpful with the questions I had for him"

"Did a great job"

"Excellent service. as alway"

"Zachary was very thorough and gave clear explanation of what was done and what I can have done in the future to prevent a problem with the compressor."

"# 9 leaves room for improvement - both technicians did no wear protective gear on their shoes and brought in dirt from walking on the lawn."

"very professional, not a hard sales pitch"

"The technician did a great job!"

"The service technicians were very nice and helpful. However, they left the light on in the attic. Since I rarely go in the attic, that light was on for a month before I noticed it was left on. It is a small thing that can be easily missed, but its frustrating all the same."

"Likable and professional service man"

"Alexander was thorough, very neat, professional and courteous in the manner in which he conducted himself in my home. He was also respectful of my property and of any of my concerns."

"Chris was very thorough in checking out my furnace and AC. He is very knowledgeable and nice."

"Greg and/or Roy Inch has not yet communicated with us after this service call to let us know their findings. We are having on-going problems with our water purification equipment that we purchased from Roy Inch over one year ago. We asked for this service call because the system is still not functioning properly. Steve and Greg are trying to figure out our water issues, and we appreciate that...we think Excalibur has some issues with their diagnosis and equipment, but we trust one day it will all be great! We would just like to know how this last service went."

"Tech was on time, courteous, and efficient, and best of all my A/C received a clean bill of health."

"As always very clean . Polite etc"

"Very friendly and informative"

"Matt was responsive to all his duties. He was friendly, but did the work."

"No one is 100%"

"They technician that came out was very helpful with letting me know what options I had."

"Work done efficiently."

"Craig was very thorough and polite."

"Technician turned my outside AC unit to the left and did not return it to its original position. He told me I had a leak in the coil and would fill my unit with Freon. He said my coil had a leak and wasnt under warranty. I had the coil replaced in 2019 and was told the warranty was five years. Immediately when technician arrived he was very confusing about my renewal. He said I might only need to pay $79 and not full year. When he asked if I wanted him to check the leak I agreed then he showed me where it was and said I dont want you to think Im not telling the truth. He said the receipt would be sent to me via email. The next day I found it I. The back of my yard along with the unit being turned to the side towards my house and the unit had not been cleaned compared to how other techs cleaned it in the past. I lost confidence that he was telling me the truth. I called and asked if another technician was coming out and the phone associate said yes. I asked for a more experienced technician."

"Cody was our service provider for the second year. I feel he is competent, efficient, thorough, and polite."

"The Service Expert installers (Justin, Ben & Ernie) were great and they all did a superb job installing my new gas furnace, a/c and gas hot water heater. They were all professional and knowledgeable in their work! Also, Brian Silvia did a fantanstic job as well - very informed, courteous and delivered everything that he said he would deliver - I'm very happy to be your customer!"

"Eric stayed with a very difficult problem and ran it to ground. He is an excellent asset to your business. Very sharp."

"My brother lives there now. There were 2 men. One did the work while the other one tried to convince my brother to agree to his recommendations. My brother felt uncomfortable with his staying in the house so long."

"Fast, nice and told me everything i needed to know"

"Trent not only fixed the problem but explained everything in detail"

"Very professional"

"Able to get the AC checked without coming in the house due to COVID."

"We found Joe to be very efficient, courteous and informative . We also appreciated that he left the area as clean as he found it ."

"The Technician was very knowledgeable about his job. He also reminded me of the importance of changing my air filter every three months. He answered my questions concerning my wall thermostat unit. He was very nice man and showed respect to me and my home."

"Called at 9:30 am and was fixed by 11:30 am."

"On time Explained his findings Friendly"

"Thorough and courteous"

"Person sent to my home was rude."

"Russ was really nice and helpful"

"Technician answered all of my questions and was very professional."

"Service"

"Ralph is awesome! He explains everything in a way I understand what is going on!"

"Courteous and explained a lot of what he was doing, not that I am an expert now, but it was helpful. Very thorough."

"Efficient, respectful, and friendly tech."

"Good service"

"Brian was very professional and when step by step when serving my A/C."

"very friendly and knowlegeable"

"He was was helpful, thorough, and knowledgeable."

"Prompt!! Courteous!!"

"It was a Friday night and we came home from a family funeral to an 83- degree house. Two of your technicians were at my door within 2 hours and solved the problem right away. They were efficient and friendly. Two of your technicians were here to fix the problem within 2 hours."

"The tech, Brandon Inch, was an outstanding ambassador for your company. He was friendly, open-minded, thorough in his analysis of the problem, quickly analyzed the cause of the issue and just as quickly resolved it."

"Jacob was very thorough and clear with explanations. He was respectful of our home."

"Mason, was an excellent technician. First he telephone when he left his previous appointment to notify me that he was on his way to our appointment. He explained his appointment up front and reviewed it with me before he left. He pointed out so thing to keep an eye and consider to keep our system running properly. He was friendly and thoughtful."

"The technician Tyler spent a good amount of time inside as well as outside checking stuff."

"I did advise tech that last service call UV light was discovered not working. At that time pricing was given to replace @ $192.00. I purchased replacement for $27.00 and installed myself.and told him I was NOT happy that Calverly wanted to charge $192.00 for a 5 mi. repair. be advised had pricing been realistic Calverly would have gotten the job!"

"The guys were very responsible, informative, and cared for my house."

"He took his time in doing his work!"

"Dustin had a great attitude. He was professional, knowledgeable and polite. He explained what he was doing every step of the way. He took his time. He was very careful. He was thorough, comprehensive and efficient. You could tell this not his first rodeo. He went over all his work and explained everything. He educated me as to how a Tankless Water Heater works, and what I needed to know regarding future servicing. What an absolute pleasure it was to be in the company of someone who loves his work. Rare Bird! Pardee is blest to have him, and I would surely ask for him by name. Sincerely, Austin OMalley"

"Richard has always provided the best service. Always explains what he is going to do or what needs to be done."

"Steve was very good. Before he arrived, Donelson did its usual good job with notifying me that it was time to get the service."

"Couldn't figure out the problem, found a temporary solution until different tech could come back and correct."

"Adam knew his stuff. I shouldn't have had to contact your company and meet them 4 times to get a simple answer."

"They were very thorough and polite. All was explained clearly."

"The technician was efficient and thorough in his inspection"

"Very informative even with my HVAC being less than a year old."

"Pleasant professional technician"

"Technician was on time (actually much earlier than scheduled) and was very efficient."

"This time fixed the issue. Same issue came out for on March 1. Technician this time actually fixed it, and admitted technician on March 1 didnt do his job, didnt even take the unit panel off then. So didnt do his job first time to actually fix it, but I got charged again to get it fixed this time. So not happy about that. And why would I subscribe to a maintenance plan when now proven you got people cutting corners?"

"Rus was late and took longer than needed. Very Nice Guy. Quoted price was highest of all."

"Reason be was your Service Tech was very knowledgeable and provided communication skills and social skills with every question I had asked."

"Told by tech I would receive an email about what he did to my system. Never received one. This could be because of a wrong email address I found in my personal information. Please correct email address to luttermanr@comcast.net and send the promised information. Thank you"

"The serviceman was polite and explained the answer to my questions."

"Very professional and courteous"

"Technician was very knowledgeable and helpful."

"Tech did a through job and was very knowledgeable."

"You sent a plumber. I wanted hvac for a spring maintenance"

"He did very good."

"Josh was readily available and was very helpful in explaining everything."

"We love Mike. He is always helpful, cheerful and considerate. He has always done a great job for us every time."

"Helpful technician."

"Serviceman excellent"

"Thomas did his homework, fully explained our needs and followed up promptly"

"Everything went the way I positively hoped it would. The visit wasn't for an issue , just a seasonal ? check"

"Sergio did a great job. Explained everything as he went."

"The outside unit could not be serviced due to lightening. Technician said inside unit was dusty but did nothing about it. Technician talked NON STOP."