Service Experts Heating & Air Conditioning Reviews

"Keith was amazing. Fixed the immediate problem and then provided a long-term fix."

"Jeremy, Jeremy, Jeremy"

"Very professional and courteous."

"Honest, knowledgeable, and considerate of my needs as a homeowner."

"Staff is always knowledgeable and courteous."

"Unsure"

"Kyle serviced our air conditioner. He was very efficient, competent and friendly."

"the service is very good"

"They did an awesome job. Knowledgeable and friendly"

"This was a call to BW cook for a second opinion and Michael's findings saved us thousands by not having to replace our furnace..we are overjoyed"

"We've been long time customer: so far, so good."

"Theyve worked my furnace and air for 10 years at least. Professional, conscientious, and informative when asked questions. Friendly, knowledgeable and thorough. Good service and reliable."

"Workmen have been friendly, competent and eager to share information about their findingsAlso very courteous."

"arrived on time/ checked AC throughly/talked about new thermostate installed last time. it is not very user friendly he set temps for me"

"Always helpful and quick to get the job done."

"The acid test will be warmer weather to see if the work done (at great expense) holds pressure. So far, the system has lost, somehow, maybe a pound of material via some undiscovered leak?"

"This latest fellow was great but others have recommended things I did not need or had already had done."

"the tec was very friendly ,explain all clear and sound and very professional"

"Prompt arrival & service completion. Courteous & respectful."

"The techs are courteous and respectful."

"Everyone who has been to my house to work has been nice."

"Now the AC does not work! And it is only 3 weeks"

"The service techs have been fantastic and done good work. They're top notch. HOWEVER, twice this year I have asked for someone to contact me about getting an estimate for ductwork and the replacement of our air conditioner and furnace. I have heard nothing. Very disappointed with the lack of responsiveness especially after spending about $3000 to have Strogens replace my hot water heater and wanted estimates for several thousand dollars of additional work. If Strogens doesn't want to take my money I'm sure there are other suppliers who will."

"Good service and clean up when they finish"

"Very prompt and efficient."

"Responsive, timely, explains with clarity"

"Resolved the problem!"

"Very likely"

"They know my furnace and air conditioner and they do a great job cleaning them and do excellent job"

"I've always been happy with the speed of service when there's a problem and with my two annual checkups. But in recent years, I've begun to be concerned about upselling."

"very poor service!!!"

"I have always been satisfied with the service provided."

"Tentive good customer service. Honest feedback regarding system performance, and dare to say "it is working fine no issues". No unnecessary upsale. No B.S. office staff is tentative and follow up with call when I forget to schedule check up. Thank you!"

"Reliable, dependable and courteous service and staff."

"I called to have a 1 1/2 inch plastic pipe replaced. It should have been quick and easy. Instead several sections of pipe were replaced with flexible copper piping at the cost of $267! That was a ridiculous and unnecessary amount of work to be done for a small pin leak. I will not trust you for any future plumbing needs. Please discontinue my monthly contract, as I can see it is NOT saving me any money!."

"Technician was prompt, courteous, and efficient. Service was very good. Price was fair."

"Service great but they had to order a part and I cant get a reply when they will be back? Its super hot out."

"Prompt service. Knowledgeable repairman."

"Fast and efficient"

"good company"

"Emergency service technician identified problem (bad coil) and the next day Paul Jr/Juan Carlos came...put down tarps to protect our hardwood floors and did a very professional job...miracle workers! And, we needed help with 95 degrees and no cool air."

"Outstanding service technician"

"Technician was honest and knowledgeable whilst addressing all concerns"

"Because the first time i used you, service was great, and tech was very helpful in explaining things to me, so i signed up for regular service. He told me to ask for him to do the service, but it was not him that came. The two guys that did arrive at 4 pm on a 90 degree day opened the attic and said it was too hot and i'd have to reschedule. They also made sure to sweep anything that came out of the attic. Unfortunately though, the dustpan was not emptied, and when i went to empty it myself i noticed there was a missing cat toy that resembled a mouse in there, so I pulled it out. Then i realized IT WAS NOT A TOY and i freaked out. A mouse must have been in the attic, although i've never had any evidence of any mice in my house since i moved in 6 years ago. So that was really gross."

"Quick response."

"Their service is excellent and are always on time. They respect your home and are always friendly and helpful."

"The latest technician was very knowledgeable. He found the problem apparently caused by a previous service tech and fixed it."

"I always get prompt efficient service."

"Too Expensive. Cheap part - large bill."

"They do a good job and are professional and friendly."

"Falso has been my go to for all my plumbing and furnace/ac needs."

"Very prompt in addressing our problem."

"Very punctual and thorough."

"Your business model always includes a salesperson with your service person. I was given inaccurate, inflated information about replacing refrigerant and scared into buying a new AC unit. I got a second opinion from another HVAC company with integrity and saved myself $8000."

"The plumbing guy, Catlin, did an excellent job. He explained everything as he was doing it."

"I have NOT recieved an invoice?reciept for to job! When I asked for one at the time of service I was told I would recieve it via Email and that has not happened WHY???"

"tech was pleasant and on time"

"Salesman & installers were knowledgeable, and customer friendly."

"did not even show up, no calls, no thank you."

"Brandon McClain went above and beyond in overseeing the installation of my new system. He answered all my questions and concerns honestly and I couldnt be happier with my service now."

"Excellent service techs and product"

"The A /C was hooked up wrong initially resulting in 2 service calls to correct."

"Reliable."

"Was able to book appointment within 2 days, They arrived right on time and were very professional."

"Because, take my word dont make me explain"

"Everyone from office to technicians were pleasant, professional, and knowledgeable."

"You responded to my problem quick."

"Skilled technicians and installers. Friendly and reliable."

"Customer service is awful"

"I've always had good experiences with the company and the work they do."

"your people we friendly, informative, and got the ball rolling on the repairs that had to be done"

"Great service"

"Always great service."

"Guys were so kind and professional! I really appreciate there neatest work. One thing but not a big deal that would had been nice if guys were asking use a bathroom without just use it."

"Brandon was especially helpful and informative."

"Great technicians and finished in a timely manner"

"they provide service when you have a problem."

"They did a great job. Everything is working as it should!"

"Prompt service by Chris in getting our appointment moved up prior to extremely warm days."

"Since replacement of the TX(?) valve, I have had problems with loosing coolant. You had to come out and tighten connections on the valve one time because of coolant loose. Since then, I have still had to have coolant added. This has been costing me and the idea of paying for a leak test doesn't set well. Hopefully, I can make it through this summer without more coolant. I've been with your company a long time and have had good service."

"I have exparienced none of its work!"

"Right now it would be only a 6. Last year, we made (I believe) three appointments before someone finally showed up. Had to make three appointments again this year. Last year I was told we would receive a gift card due to all of the inconveniences. It was not received.The person who showed up over the weekend said he did not bring a filter with him because he had just found out the previous day what kind of filter is needed. He said he would get it at Lowe's after the service. He then told me that he could not get it because he could not get a PO due to it being Saturday. Stated I would probably receive a call on Monday. That did not happen."

"I discovered that my water heater was leaking on a Friday afternoon. I called Barlow Service Co., and they said someone would be out to check the water heater that day. Daren arrived and assessed the heater and water damage. My water heater was several years past it's lifetime, so I knew I needed a new one. Daren was professional, friendly and helpful. He walked me through the process of removing and installing a new water heater as well as taking the time to assist me with finding a renovation company to handle the damages done by the leak. I've used Barlow Service Co in the past, and will continue to use them."

"The gentleman seemed friendly, knowledgeable, and seemed to cover everything required."

"Past service experiences"

"quick response to my service request. professional attitude and work"

"the technicians are always very friendly and focused on performing great service"

"overall, good service. He did give me a quote for a capacitor replacement as he said it was close to expiring. The rating numbers are on the report. He said if the AC stops working, it's this. I asked about being proactive and fixing it and then checked to see I have an extended warranty through 7/30/2022. Can I replace this now under this warranty based on current condition? I'd like to so I don't just have it quit on a day we need it. Thanks."

"Teays valley Experts were informed well in advance of the age, [ 25 years] type [geothermal] of my equipment. Yet they sent a service technician that informed me that they don't service geothermal or have any refrigerant for the equipment. I was charged $105.00 for this information."

"awesome service"

"Staff are so professional and courteous. They were very respectful while in my home, did their job and made me feel at ease."

"Prompt, helpful and knowledgeable."

"I generally dont recommend much at all to family, friends and neighbours."

"Have always felt Golden Seal Service Agents were professional and delivered what they said they would."

"Stephen was thorough and showed me exactly what he was doing. Unlike some other techs who were always trying to sell me something."

"service"

"I purchased my heating/air conditioner unit 7/15/2019 and when I signed the contract, I assumed everything was included in the package. However, on each maintenance visit, the technician have asked if there is a filter installed. I have had to explain that I do not have one. I have inquired several times and I still DO NOT have an answer. It is quite frustrating to not have an answer after this many years. This is also the first time I have been given an opportunity to do a survey."

"I love how we have the same tech almost every time Bruce is a stand up tech, very informative and takes time to explain and educate"

"Called and was available earlier; was personable; explained what he would be doing; left the place clean and explained his inspection report; asked if I had any questions."

"We were charges almost $600 to be told we need a new a/c unit. Then got a quote of over $12k. I thought they were joking!"

"The technicians are always courteous and explain things in detail."

"Prompt and friendly"

"Dependable & knowledgable"

"They installed my whole system about 25 yrs. It was my first purchase and has worked well for the most part. Rheem compressor went out 6 wks before warranty expired."

"Service"

"As an existing customer, BW/Cook took care of my request almost immediately."

"Tech was knowledgeable, fast and efficient"

"Coastal Air has ALWAYS taken care of my A/C & heating issues."

"always good service"

"Always on time, always seem to do a good job, but I never know until something might go wrong of course! Workers usually seem to know what they're doing."

"Appointment was scheduled and confirmed via email. The dispatch telephoned me before my time frame, while I was not available, and left a voice mail to return her call. She apparently did not dispatch the technician, even though I had already confirmed SOMEONE would be available for my scheduled appointment. Once I returned her call, she THEN dispatched the technician who arrived later than my scheduled time frame and the technician HAD A HUGE ATTITUDE ABOUT THE SITUATION!"

"I normally would do a 10 but this time was not the best. We had our home inspection the day after service was completed. The inspector found dead mice a debris in the handler. This was not mentioned by the technician."

"Your tech on Monday May 23rd professionally identified and corrected the problem stemming from Saturday May 21st appointment."

"To expensive for my budget"

"I showed pictures of what the problem was and they should have told me to turn the AC off a day before to unfreeze the line. Then told me I needed to have everything replaced.wanted to sell me a 12,000 deal. I had 1 company on the phone what the problem was and another company come out and gave me instructions before they came 12 hrs later and fix the issue. So the only ones not selling me a lot of bull was the 2nd and 3rd company. You wanted to get another 12k out of me after I wasted almost 200 on a lie!!!"

"Brecause the work was done in short order, the tech was great to work with. Only one issue wshich we did not know about to discuss with tech. It seems to us that our max warm water is a little cooler than before - maybe intentionally by the tech. Not a big problem - just something we notice."

"Technician showed up on time for the appointment and found the issues and corrected them before he left the site."

"Kenneth Wooten is highly knowledgeable and goes the extra mile for customer service. I have the Stevenson Service Plan and Kenneth has been to my house twice. Once for maintenance and recently as my air conditioning was not consistently working. Kenneth is the consummate professional."

"Never had an issue that wasnt promptly addressed."

"Very knowledgeable tech, took care of business in a professional manner."

"Appointment for 5/11 was canceled by office and a week later was set up on Saturday 5/21. John the technician was great even in the rain."

"As far as I can tell the unit seems to be performing very well. I do have a problem with the cleanup. The electrical panel on the side of the house was left wide open and with the hard rain and wind we had on Saturday night it was wiggled around a little bit making it harder for me to close and adjust it properly in place (some of it may be due to bad arthritis in my hands). There was trash left in the yard - a drink cup in one of my shrubs, other pieces of trash in the grass; inside some rubber foam from the old unit and other pieces of trash. I realize this is a minor issue for you but a homeowner expects more. Overall, the service is good."

"Dominic showed up on time. Was polite and explained everything he did to the hvac system to me. Very helpful."

"Austin was very thorough and polite and helpful."

"Very professional and knew his job"

"We are very pleased with San Antonio Air's preventative maintenance program and the ease of scheduling to accommodate our needs. Our tech, Edgar, is personable, professional and efficient. He goes above and beyond a routine check-up to help his customer. He made good recommendations and even checked the wall thermostat, cleaned the contacts, and put in new batteries. Thank you for making us feel like a valued customer."

"professional, efficient!"

"Very proficient and informative on what he was doing and Im grateful he was able to come out on a Sunday!!!"

"Technician was excellent. Customer service wasnt quite as good as I was canceled o. 3 times."

"The tech that came out was very knowledgeable and kind. He did exactly what we needed in great timing."

"The technician did a thorough job and answered all of my questions completely and performed all of the requests that I made. He even fixed the outside discharge tube which was leaking near the foundation which no other service people had done. I highly recommend him. Pat Castelluccio"

"Tech did a good job"

"I scheduled a visit for May 7 in March, nobody came. I had to call and was told nobody was available. When I started my AC it didnt work. I had to have an emergency call- they were great, but it cost $90. Probably would not have had to pay if my service had been performed as scheduled on May 7. Now I have an appointment June 15th. As part of the membership program, I expected better."

"Technican was great"

"Response time was excellent. Service tech was outstanding and overall service was great."

"Buddy and (?Brodie) did the work as needed and completed the identified problem (Buddy had identified 2 days prior)"

"Josh Wiggins was very knowledgeable and he took the time to explain everything he did and what he observed. He was very professional and courteous."

"Technician was very courteous and professional."

"Both men were great. They explained everything we had to do. They were great and we would call them. We are getting new air conditioners tomorrow."

"Because the unit was rusted and needed to be replaced."

"I am very happy with Service Experts. I have an elderly mother with health conditions that would become disastrous should she not have air conditioning. Thank you for peace of mind for her and me, her daughter."

"Prompt reliable friendly service"

"Prompt but disappointed with markup on estimate. Makes me disgusted. It's like charging $20 for a bottle of water in a disaster situation."

"He quickly discovered the problem and fixed it."

"thorough inspection"

"overall good job"

"The plumber was polite, friendly, efficient, did everything I asked successfully, arrived on time.... Can't ask for more than that."

"The upsell is mild. Not a problem. I appreciate not being pressured. Product Suggestions are fine."

"I called at 11 am, technician was out by 2, problem was fixed by 3 pm. Excellent customer service throughout the whole experience."

"Miguel came on time, fix an issue with the thermostat wifi upstairs, and replace a filter that he had on the truck."

"Prompt and courteous service"

"Because you did a great job."

"Ivan was very courteous and professional"

"These guys were professional and patient"

"Professional, fast and courteous"

"Justin and Kyle did a fantastic job."

"Everyone was very thorough and professional"

"tech explained everything he found/and or was doing"

"Professional, punctual, and fast."

"Always great service!!"

"Very knowledgeable and efficient."

"No reflection on tech...but this is the 4th time I had this problem. Advantage program says 24/7 service and priority service. I did not get either"

"Erik explained everything that he serviced for us and was very friendly."

"Steve was prompt, arriving early in the proposed time frame and he was very knowledgeable and informative about my options."

"Work was done well. Techs were friendly and professional."

"The two Technicians know their job and had the skills to accomplish to quickly and were very polite, They cleaned up after the work they did, also, in moving the furnace into the home took care to not do any damages to the walls about them. These two mem seem to be the best I have ever do replace and repair work I have sever encounter in the 45 years of home ownershipl"

"Great service"

"The technician that performed the work was very good. The residential sales advisor was supposed to get back to me with a proposal for a new air conditioning system two weeks ago. I have never heard from him."

"In all honesty the only reason I did not give a 10 is the quality of people answering your phones varies a lot. Id rather not get specific in the survey, however Clarence knows exactly who I am referring to. A good bedside manner if required in your industry as much as it is any other!"

"I was given false information as well as false alarms of them completing the job"

"Fixed the problem quickly and efficiently."

"Tim and Todd did a great job! Give them some vacation time!"

"Jacob did things other services did not do for us and he was very professional friendly"

"tech was very nice but did not check the freon pressure nor the natural gas pressure since the gas line was replaced and a new outside reg was put in . i can hear the freon going through the line set"

"The service is always great. However there was a problem. I did not receive my yearly supply or 24 air filters. They told me they would be delivered on 23 May. I will be waiting for them."

"Only problem was that service experts accidentally turned off hot water heater while servicing furnace. They forgot to check to turn it back on. I only discovered this the next day."

"Service was 5/17, it is now 5/23 and no contact abt part that was to be ordered. Was it ordered? Was it backordered? Family has been able to provide a workaround temporarily."

"Brian was great, trouble shot the problem quick and got our air going again! He was very nice, professional and knowledgeable."

"The service expert went directly to the problem, explained how to keep the problem from happening again, and repaired a problem that had developed during the initial install."

"very knowledgable"

"Service man made me understand what needed to be done"

"The repair man reviewed all what was done and his recommendations."

"They were nice seem to know what they were talking about. However there was a lot of selling going on at the same time and our thermometer doesnt stay where it was set. ..and it's cold in here."

"Technicians were very curious and knowledgeable to the issues that needed attention. Although it took two separate visits to correct the problem Im very pleased with the outcome."

"90 degree weather and person who was completely trained sent to service a/c. Didn't work until technician came 3 days later. We thought preference on calls were included in our monthly package we are paying."

"Jim Hill and Josh P did a fantastic job. Very knowledgeable and professional."

"Your company has been consistent w providing excellent technicians."

"I just totally trust their Service and abilities."

"Wally contacted me promptly after visiting my house (currently occupied by a tenant) to give me a report about the visit."

"He was friendly, knowledgeable and no nonsense attitude checking everything and then some. Hope we get him (Dave) next time around for service. Thank you so much."

"quick ,efficient, and answered all my questions."

"Came the same day I had a problem, diagnosed and fixed my A/C promptly.Guys are always friendly and courteous."

"Came out the next day the installers couldn't answer alot of questions and didn't do what was promised someone had to come out the next day and fix and order parts but the company is making it right"

"Installation went in OK."

"very understanding"

"Professional, courteous, punctual, friendly, good attitude...way to go!"

"Technician arrived within scheduled time."

"On time, good job, professional."

"Very thorough and professional service. Ryan invited any questions I might have and showed me what he removed from our heating ducts."

"Scheduling was tough but that was understandable. Steven, the technician was excellent."

"While the service technician was excellent and provided helpful guidance and advice, we felt like the appointment was primarily a sales pitch - when we indicated that we were not interested in spending $30K on a new AC system (ours works fine, just having some circulation issues), the sales person left prior to the end of the appointment without any word. The advice that the technician provided ended up being exactly what we needed. Our survey answers would be "very satisfied" across the board if only the technician was present at the visit."

"He was knowledgeable and friendly and answered all of my questions."

"Technician changed air filter without asking first, than charged me $74 without telling me first."

"Tech pointed out some areas need cleaning, but refused to clean,or take care of it. Either he is not qualified or wants the system to deteriorate to the point that it'll require repair or replacement. What is the purpose of the maintenance then?"

"He was professional and personable. He found unexpected problems in humidifier. We have not had his service for several years and we missed him"

"Communicated well with me. Told me a lot of information."

"received confirmation and then notification that the tech was running a bit late. Very thorough service."

"Todays service was fine. But I learned that the Sept 30, 2021 service was less than fine. Although the tech told me I was all ready for the heating season, he left both of the water valves to the humidifier in the closed position. Apparently there are two valves that should have been opened: one at the cold water supply at the water heater and one at the humidifier. Now I am unsure if the humidifier will work properly at the return of the heating season as the humidifier was turned on but was never properly supplied with water. It also explains the bloody noses, extremely dry skin and all the static electricity shocks we got when touching metal this past winter."

"Lee was on time and was a very pleasant technician. I was very satitfied with his work."

"Techs were courteous, professional, and knowledgeable"

"Same tech. who has serviced previously 2 or 3 years. Friendly, knowledgeable, proficient. Did not have to ask for him. Also, phone reception is exceptional."

"Technician, Kyle, fantastic!"

"Id have rated them 9 or 10 except they left the gate open and the dog got out. Thankfully, no harm."

"Stormy is always promp, through and efficient."

"Very efficient and courtesy in performing his work"

"The experts identified the problem quickly and then explained all of my options."

"On time service"

"They did a very good job, they didnt rush they assessed the situation and fixed it rather than putting a bandaid on it"

"Nick went above & beyond"

"Identified the issue quickly and fixed it efficiently."

"The technician was every knowledgeable And very polite"

"I never got a call back in response to my request for an accessment and quote for an AC system."

"Your technicians know what their job is and they do it"

"Rodolfo went far and above the service for me, helping me adjust my thermostat."

"Never received the services or the quote promised. Received a phone call after the appointment time asking if they could email me a quote and I never received it."

"I thought the technician was "way Out" with his explanation of the cause of the problem."

"Technicians were punctual, and went about their duties in a professional manner. They provided updates on progress made, as well as the plans for the next steps in the process."

"He was on time, gave a clear diagnosis, resolved the problem quickly and was very friendly."

"Knowledgeable friendly and from Ma we are"

"I was able to get an appointment soon. Tech showed up on time."

"She was very professional and explained the problem. She took pictures to show the problem of the distribution box that was damaged and pulled away from the unit."

"All the tecks have done a good job keeping this lemon Lenox Ac running. Today after 8 years and a ten year warr parts and labor i have no ac. I am on my second coil, blower, etc and now no parts. The sales rep offered me no discount if i paid cash for a new unit. I will tell all my friends in Naples and social med. never buy a Lenox from service experts. The tecks have made dozens of visits to my home and it has been serviced twice a year and it still totally dead."

"Dwayne was thorough, knowledgeable and professional, and answered all my questions"

"All personel we dealt with were knowledgable, courteous and more than willing to answer our questions."

"eric was very through"

"Been doing a great job for many years"

"After several calls regarding malfunctioning thermostat, Brad finally found that a wire was missing between the hub and thermostat. Previous attempts to fix the problem by several other technicians did not completely fix the problem. He had the patience and expertise and took many hours to solve the problem."

"Problem not resolved. Tech should have used more appropriately troubleshoot methods to detect a too cold space in a multi zone system."