Service Experts Heating & Air Conditioning Reviews

"Service performed was explained to me in great detail"

"On time Friendly and fast"

"Technician was on time, professional, explained the results of the furnace and A/C check, used shoe covers in the house, completed HVAC check in a timely manner."

"Courteous informative"

"Tech was pleasant and helpful"

"Jarod, communicate to me the problems and was helpful to my renters"

"Both Jim Murphy and Dylan are Cracker Jack technicians and are exemplary employees of your company. Perhaps management could focus on your switch board appointment ladies as yes they were courteous and pleasant but failed miserably at making appointments in a timely fashion and failed communicating appointment times and thinking-about how her lack of appreciation for my job and life are important and caused me great stress having to rearrange my work day since Dylan told me last night he would be here by 8:30 AM and I didnt have any warning he wasnt coming until 9:30! He would be here by 4-6 PM. I have had 3 screw up with appointments in 10 days and if it hadnt been for the fact that your Technicians are sooo good I would be inclined to look for a better operated infrastructure of appointments setting staff Carl F Mandleco, PHD"

"Both workers were very knowledgeable and helped one another. Did an excellent job."

"Service tech was prompt, courteous, clean, answered questions politely and showed back up today as scheduled."

"well done, very pleased"

"Jimmy is neat/friendly/courteous and always right on time or early for appointments. He also lets me know if the system is working properly or if it needs attention."

"I have no doubts the service was done correctly."

"Brandon is very professional and knows what he is doing."

"Josh is respectful, responsible, is hard working and ethical. Provides dependable quality workmanship. Informs the house owner of the purpose of his visit. Will update house owner of any concerns or advise as needed."

"The service techs know their job very well. What I don't need is some pushy ass sales rep trying to sell us something we don't need or have the money for right now. We know our HVAC system is due for a new upgrade, but money doesn't grow on trees. We just signed a contract for 7k to get our fireplace fixed. We dam sure didn't need to hear somebody wanting another 5-6k for a system upgrade while the ink wasn't even dry on the contract we just signed for our chimney work. We will let you know when we are ready for a new HVAC system. Thank you."

"Arrive when they said he would be there. Showed me the problem and fixed it."

"The service guy was nice and kept me informed."

"Very friendly & courteous, checked several times to see if I had questions. Very helpful and explained everything in detail."

"Technician arrived very quickly. He immediately diagnosed the problem & set about fixing it. He made sure all was working well before departing. He was polite."

"This is not a question answered using the scale. The first tune up was incomplete. The second time around was good. The air conditioner installation was well done."

"On time, gave good information, took care of what needed to be done"

"He is an excellent representative for your company."

"Efficient"

"THE TECHNICIAN WAS VERY SHARP AND FRIENDLY . DID AN EXCELLENT JOB"

"The technician was professional and provided timely service."

"The original appointment, 10 AM till noon was not kept. Only after I called the office, did a serviceman arrive, about 1 PM."

"IT would have been a "ten" if the tech assigned the job on Saturday night had called to let me know he wouldn't be available until after 2AM, after accepting the assignment at 7PM"

"Mike worked late in the evening on a Friday to ensure that we would have our AC back on before he left. Very pleasant and attentive."

"I have no complaints and I am very satisfied."

"I called for service on my AC at approximately 4:50 PM. I was told Jerry would be at my house within an hour. About 20 minutes later he was ringing my doorbell. He got right to work, found the problem and fixed it. He was professional, well trained and friendly."

"Technician performed in workman fashion."

"Tech arrived at scheduled time, was polite and completed his task in a timely manner."

"Efficient and on time. The one thing I think technicians should do is take the dirty filters with them."

"Very friendly, thorough and knowledgeable"

"Took an active interest in what needed to be done for the established call and attempting to expedite the moving of a thermostat."

"Tech did a good job and shared information"

"Very professional, polite and knowledgeable but came 45 minutes after the time set on first of two days."

"The technician was outstanding"

"Thoro and informative"

"He answered all our questions"

"Prompt, courteous, efficient"

"Tech was polite, courteous and efficient"

"Technician was on time, pleasant, and efficient."

"Technician arrived on time and went about job promptly with no wasted time."

"polite, profesional, efficient! provided all information I needed and was a pleasant experience."

"Stephen was very polite and seemed to be quite knowledgeable about his job. He also informed us that there were rodent droppings in the crawl space with the equipment so we will call in for service to eliminate our unwanted residents!"

"Good service by professional techs"

"Prompt, informative, and worked under difficult conditions (100+ degrees in attic), always courteous and a smile on his face!"

"Professional, efficient, respectful of my property"

"Professional, efficient, respectful of property."

"The techs did fine, but this was my second attempt to do the job. I had a confirmed appt with confirmation number the week earlier, but nobody called and nobody showed. I called the next day and gave my conf #, and was told that came from outside their system or was a third party. That wasn't a good excuse for me. Somebody needs to call so we don't waste half a day."

"Service was ok"

"He was late. I was told to much work.. and never received a estimate."

"Joshua explained results of the inspection including what needs to be done and its impact on system performance."

"John is friendly, professional, and extremely knowledgable . He communicates what he has done in layman's terms . John is a definite asset to your company."

"He found a problem with my furnace and corrected it."

"Miss Techie was courteous, efficient , and quick. Her explanation of the problem was concise and clear ,"

"Quick, professional, friendly service"

"Trent was very good knowing was he was doing and kind Good employee."

"He was prompt, efficient and helpful."

"Very trustworthy and knowledgeable, prompt and respectful"

"Ed was very professional and knowledgeable about the products which helped us make our decision. The technicians that installed the system were professional, courteous, and knew what they were doing!"

"They provided good service in a very timely manner."

"Technician explained to me what he was doing and gave me tips on cleaning."

"I had a $25 coupon and I wasnt even given a discount and I was charged $99 for the diagnostic.... Other air condition companies dont charge a diagnostic and apply the fee for coming out towards the labor of the repair and parts"

"Rick went above and beyond for us! He was very knowledgeable and showed us genuine care for our particular situation. We even got into talking about our faith and that was just so refreshing for a company to openly talk about it when appropriate with their customers. I love that the most!!"

"Cory is an Exceptional Service technician. He found the ventor motor buzzing badly as soon as second stage kicked in. He took pictures of it happening so we could hear the buzzing and understand what he was talking about. We know we will have to replace the motor fairly soon. It's so reassuring that you have such knowledgeable and caring service professionals that we can totally trust his advice and recommendations. Great job, as usual Abbey Air. Dianne Visagie"

"Techican was 1 1/2 hours beyond appointment time. This was a big inconvenience."

"Great service"

"Did a good job checking everything."

"He was professional. Went the extra mile to be helpful and courteous. We were so grateful for his help :) Thank you Joe! :)"

"Tech unable to complete integral part of service requirement"

"Punctual, good service. Courteous."

"Both gentlemen who were at our residence explained everything to us in detail."

"Technician was well presented in a neat and clean uniform. He was very polite and did his job very well. We felt confident that the inspection was done in well."

"The technician was on time, no complaints there. The reason that I gave such a low score was because we were charged $96 for the technician telling us "there is nothing we can do about it. Call someone else". That information should have been told to us on the phone when we scheduled our appointment to have someone come and clear roots out of our sewage pipes, not after charging us a $96 visit fee. We will be using another company that has less deceitful practices in the future."

"Technician probably deserves a ten but my own imperfect knowledge of the technology is the reason for a nine..."

"I was told I would be called or texted prior to arrival, and I was not. Also, once here, the technician would simply enter the house without knocking after the first time, which I did not appreciate. Lastly, I explained that the last time we had someone out here for a visit (request for service), the drain was redone and drained right next to the house which created a problem. The ground by the house became soggy and water seeped into the basement. We had to reseal our basement and move the drain line. The technician did not make note nor care."

"Very professional and knowledgeable."

"he was very knowledgeable, answered my questions, explained the overall functions of the furnace."

"The inspection and explanation were very thorough and done in an efficient manner. The technician was very friendly as was the other gentleman who accompanied him."

"Not thorough, over charging"

"I had no complaints, and the technician was quick."

"Liam was very courteous and polite. He demonstrated his professional knowledge and skill when asked : what is this noise in the furnace and AC compressor system...he knew right off the bat what it was and explained what was happening when the system started-up. He further explained that it was normal and not to worry :-}"

"Edgar arrived early and was professional"

"Courteous explained everything listened to what I had to say"

"It was very fast and all the techs were helpful and courteous"

"Excellent communication and service!"

"Very polite and helpful technician"

"Very Knowledgeable and friendly. Answered all my questions"

"Al was very informative and provided some advice for servicing. He was really approachable and friendly. He was efficient and service was done in a good time."

"Both staff members were personable and informed."

"Brandon Inch is a very polite young man! He was very thorough in his work servicing our furnace and explained everything to me. I hope to have Brandon come again in the spring! Thank you! ??"

"excellent service and on time"

"Quiet, efficient technician plus he was ahead of schedule."

"Reuel knew what was required."

"Great"

"He was polite, quick and efficient."

"Chris did a very thorough inspection of all the equipment"

"Technician was outstanding, the Schilling was a nightmare. I was canceled on Sat Sept 16th, rescheduled for the 18th then nobody showed up. I had to take time off work. Again Ken is a true professional. TML promote him."

"The service call was done faster this time. Take 20 minutes instead of 90 minutes from the visit the last time."

"Mark Lake was the technician that did our yearly service on our furnace and air conditioning. He was very professional, thorough and conscientious, taking care and pride in his work. He explained things to us, and nothing was a problem for him."

"Mike Yetman and Edgar Loredo were fantastic!!"

"Thomas, of course! He is diligent in seeking out any problems or issues and fixing them. He is pleasant and easy to work with"

"Timely arrival Polite Efficient work Explained everything and answered all my questions."

"Early and explained everything."

"I never have been dissatisfied."

"technician clearly explained any issues I was having"

"Technician checked things very thoroughly, identified the problem accurately, and did not try to push unnecessary work (i.e. let me fix the problem myself, it was easy)."

"Chuck is overall a knowledgeable tech and easy to rely information if asked"

"Good service and answers to several questions."

"Sean called to let me know he was on his way and I appreciated the heads' up."

"On time. Called me by name. Went over every aspect of what he was doing, and more importantly, why he was doing it."

"Joshua was very courteous and explained everything he was doing. Went back to shop, in 5:00pm traffic, to pick up a new thermostat so I wouldnt be without AC overnight."

"Went smoothly"

"100"

"John is an extraordinary communicator and technical expert regarding our Lennox HVAC system. We look forward each time to his periodic system review for the foregoing reason as well as his ability to convey a positive, helpful and uplifting personal spirit for all interactions with us and the system during his visit."

"Friendly, fast on time"

"Pleasant technician, performed cleaning efficiently. Jose was very professional at all times."

"Scott is very knowledgeable, professional and took the time to answer my questions and explain things to me in easy to understand terms. He and his helper replaced our coil and did a great job. Now our AC unit is cooling our house and we are very comfortable."

"Robert did a fine job and very clean in my house."

"They were able to remove the old water heater and replace it with a new one with no problems."

"because I had a major leak in the bathroom and in an hour it was fixed"

"nice guys"

"He was efficient. Explained everything to me. It was friendly."

"I still have a loud noise that I didnt have with my old unit coming out of my bedroom air vent that doesnt let me sleep at night. Before buying the unit the salesman told me that they would refit every thing to be the best. The outside compressor is noisier and I had water leak twice. Im still waiting for them to fix the noise. Also the furnace roof pipe is not straight. The first technician as a fix only reduced the fan speed to medium and its still loud. We are seniors who are not happy with this new expensive unit. We are still waiting to see how they will fix this problem."

"Always courteous and helpful. Quick response to get us back up and running."

"rick was outstanding person very caring person"

"the tech all he told me was one of my systems needed a bulb replacement. no write up. i do not know if he check the outside units. said i need to schedule a appointment to have it replaced."

"Always arrive at arranged time. Very pleasant and efficient. First time having Jesse service my system and he was extremely pleasant and professional."

"Very Friendly and knowledgeable"

"This is not a reflection on Haris who came out yesterday, he was nice and competent. He unfortunately told me the truth that the other experts that came out to fix my AC who were not completely honest and added freon but didn't care one bit to address the bigger problem. WHY AM I ADDING IT TO A CLOSED SYSTEM UNLESS I HAVE A LEAK!??? i agreed with him and said that's why i hire and pay you to tell me about this stuff! Haris was the only one who cared enough to help me out. The other service experts filled my broken AC with freon and that was it. Too little care to do anything about it ESPECIALLY SINCE THEY KNEW FULL WELL IT WAS A BROKEN SYSTEM FROM THE START. SHAME ON YOU."

"Prompt, courteous and efficient"

"Installation of 2 units of HVAC and water heater: Installation is excellent and cost is most competitive among 3 bids. Even I had an issue with wifi-thermostat and additional expansion tank for the heater requested by township inspection, all were resolved in satisfactory manners. Excellent work."

"The installers were very efficient and polite."

"Pleasant, showed me what he found and explained what needed to be done next."

"Good service"

"Very expensive!!"

"Ted Tremblay (180920) was very professional. He cleaned the boiler and diagnosed the hot water problem. I would definitely recommend them."

"The tech that did my service last year and the tech that fixed my unit on Tuesday were both pros. Both did a great job!"

"1. The truck was not stocked with a filter!! 2. I was told a picture of current filter (size & model) would be sent to me. Neither worker or office staff complied. 3. I am an able bodied(?) 75 yo woman but I don't like to go into the attic AND I REALLY DID EXPECT A FILTER TO BE INSTALLRD THE SAME AS STRAND BROS DID FOR US IN AUSTIN. I'm disappointed. 4. The worker did have a surge protector on his truck for the outside unit. Why wasn't that part of the original installation?"

"Arrived when scheduled, courteous, professional, and answered questions"

"Zee has been my Technician for at least 3 yrs. He is Simply a Very Nice Guy. He has a Good Nature about him... He is definitely a KEEPER in your company & he knows his profession. ?? He deserves a RAISE or BONUS because he really cares & that is a Rare Quality in people no matter what their title may be. Michael Terrell September 18th 2019."

"I believe they are thorough, considerate, and efficient at their job."

"I felt comfortable with the work done"

"Our tech was knowledgeable and friendly."

"commitments were followed/ small details were suggested that improved the install"

"Very professional and friendly, they did a great job"

"Devin & Robb worked very efficiently. The work was done on time and I was given satisfactory explanations to all my enquires. I was also given help in understanding and programming our new thermostat."

"Michael, our technician, was very professional and friendly. Catherine, the call center assistant, was understanding and thorough in her response to our needs."

"Mr. Ralph Upshaw was pleasant and assured me that he would be finished in time for me to get to an appointment that I needed to go to."

"Prompt friendly service"

"I love our technicians - Eric and Aaron. They are clear, concise and honest."

"Service was excellent"

"Heather was polite, conscientious and thorough in her work."

"He was helpful, polite, and knowledgeable."

"Very pleasant told me what he was looking for.explained what he did."

"Service and installation of new furnace was provided in a timely manner and any questions I had were answered concerning the new components."

"Jose was on time, efficient, friendly and a nice fellow. I thought he did a good job."

"Showed up on time. Explained everything."

"He took time to explain how to regulate the humidifier."

"Professional and courteous"

"Quick replacement of blower motor"

"Josh and the two technicians did a great job."

"Dylan is awesome! He explained every step in a way we understand, no surprise fees, and exceeded our expectations interacting with our children and not getting frustrated by our children asking him questions."

"Said rang in advance for the appointment, was very polite and carried out the work efficiently."

"Jamie was professional and courteous."

"Leonard is fantastic. On time, confident and complete"

"Mr. McKinney Very knowledgeable, very polite, very through, very professional in his explanations of issues."

"Very professional"

"I am still waiting for someone to fix the over all problems!!"

"Very through and explained clearly why things needed to be done. he was polote."

"Service was quick and efficient."

"When performing the check on my air conditioner, this technician did not spray it off and clean the exterior and the fins like the other technicians have done in the past four years that I've had this service. He did not even ask if I had an outside faucet (I do!). Also, he did not provide me with a final receipt with the details of the tune-ups to furnace and AC like I've received in the past."

"Prompt, efficient, professional"

"Joe was very helpful and explained everything fully. He showed me how to properly insert the filter and spent time explaining to me the costs and advantages and disadvantages of different types of water heaters."

"personable and smart techs!"

"Very professional and thorough"

"Great service"

"Service expert did a good job & explained everything."

"Politeness and straight answers to my questions. He helped by calling hdq to ask about my plan for me."

"Very polite. Worked efficiently. Answered all inquiries clearly."

"lied to , cheated, my trust in Freschi was betrayed!!""

"It was clear when he got out of the truck that he didn't wont to be here.."

"Polite and thorough work"

"I like having the same service person each time so he knows my home and equipment."

"Very knowledgeable and practical"

"Preston did a great job. He was very knowledgeable and answered all my questions. He is very personable."

"Tyler was prompt, friendly, informative, and polite."

"They did a great job on our outside spigot. A new toilet was also installed. Works great, but it is crooked. (Makes a difference when sitting.)"

"The actual service and attention to detail of the technicians were excellent. My chief concern was that although this was a seasonal check for equipment your company had sold us and installed, the men on the ground did not have paperwork showing our warranty including the serial numbers that they needed for a part. This same lack of preparedness and information was present when I called to learn when the part was available and installation would happen. I had been told I would be contacted. The person who returned my call said the part was covered, but not the labor. This was not the case. I had to look up our records here at home to provide the needed correct information that both were covered. As I say the technical service and accommodation was excellent. However, the technicians who performed the work and the representative who called me back should all have had the information provided to them that was pertinent to the situation. Otherwise it appears to be requiring the customer to do the company's work for them."

"Polite,appeared to know his job took time to answer my questions"

"he understood the issue involved and made suggestions on how to solve our issue and remain safe at the same time."

"Josh worked steadily removing twigs from the conditioners outside....renewing some kind of piping that looked ripped. He was congenial and efficient and spent a lot of time working outside and in the attic."

"fast polite and we are cool again in no time"

"Very professional staff"

"Promptness, expertise, professionalism."

"Excellent service, personable, honest, fair."

"Dennis repaired the problem in a professional manner. He was personable, polite and thorough."

"He explained to me what he is doing."

"Techs addressed the issues needing care, explained what they were doing, and why."

"TECHNICIAN WAS INTERESTED IN CHECKING THE RESULTS OF WORK PERFORMED ON A PREVIOUS VISIT. TECHNICIAN HELPED TROUBLESHOOT THERMOSTAT AND INSTRUCT HOMEOWNER. SUCCESSFUL."

"technician was thorough and helpful on a question we asked him"

"Jeff is an excellent worker, knows all there is to know about furnaces, is very cheerful and pleasant to deal with, and we hope he never retires!!"

"Arrived on time, got the job done; quite satisfied as always."

"The installation of furnace and air conditioner plus tank-less water heater buy a highly professional HVAC crew. The work done was awesome a true work of art."

"He was very helpful."

"Technician is very efficient, knowledgeable and professional. Very sincere and concerned about doing a good job."

"timely, polite, positive"

"Always very friendly and informative to what work was completed"

"Always on-time, professional attitude and appearance."

"Because 5his tech fixed our AC when two previous techs didnt."

"Professional, timely service"

"Nice Service Techican"

"Efficient"

"Professional technician. Explained everything. Very thorough and clean."

"Very Informative and professional"

"On time and very professional."

"David is competent, polite and trustworthy. Keep him on please!"

"professionalism, helped us with a different problem, knowledgeable, personable, helpful, proactive"

"One of the things I most appreciate about Service Experts, is the ability to request the same technician for my routine heating and AC maintenance visits. Richard is always prompt, courteous, and does an excellent job with either my service or repair jobs. Be familiar with a clients heating and AC system is a huge advantage."

"They did a very good job"

"He explained to me what he did and that my furnace and AC is in very good condition."

"on time and completed work in a very efficient manner"

"There was a misunderstanding about when we were available. However, David did a good job, was informative, and took some money off the bill to apologize for the inconvenience."

"Leonard was professional, knowledgeable and friendly. He represents Knochlmann extremely well."

"The technician that came with Justin was very professional."

"Your technicians are always on time & are very courteous."

"good job"

"very efficient"

"Mike came on time was very professional. Fixed the problem with the drainage and we had ac again. Great!"

"I appreciated Service Experts dealing with the problem in my absence and in a timely way but I think the problem should have been picked up in the July service and I would have avoided another deductible charge."

"Same day service. VERY competitive price. Technician showed up early and was very efficient and knowledgeable and speedy!!!"

"TED DD A GREAT JOB"

"EXCELLENT, that is all i say. Terry spent a lot of time explaining the issues with our almost new furnace and advised what need to be done to correct the issues."

"The technicians introduce themselves before starting. They are very polite and professional. David Snare checked my water and explained the results in language that I could understand. Kyle reviewed my finance service at the end of the call"

"Friendly service, seems trustworthy, like idea of same technician each time"

"Prompt & excellent service."

"The tech was very nice, and he provided me with a picture of my burned out UV bulb that needed replacing."

"all services were done well, and Michael literally went the extra mile to get the proper lights/filters for my residence"

"They explained the various parts and workings of the furnace nicely to me as I have not had this concern until now, also details to assure satisfactory service in the coming months."

"solved the problem immediately"

"Polite and professional"

"Efficient, friendly"

"Efficient and knowledgeable."

"tech. seemed to do efficient, thorough job and was courteous and well-mannered."

"Tested electrical, but didn't treat any solution. Recommended I but a new unit. Another provider tested more thoroughly, and got it working with much less; replaced the capacitor and fan motor, not the compressor as recommended (a $3500 part)"

"Without fail, Climate Control always provides exceptional service."

"Mike was competent and knew what he what he was doing. He arrived on time and completed his work in an acceptable amount of time. Mike has a pleasant personality and is easy to talk to."

"Very nice and precise"

"The technician was very thorough and was willing to answer all of my questions."

"The tech was very thorough, and also provided a lot of valuable information and advice. He was friendly, and respectful."

"They both were great and explained everything in detail that I needed to know."

"Good service, techs were informative and knew what they were doing."

"Tech was here when I was told he was going to be here. He was polite and got right to the job.."

"Chris was efficient & provided info re the furnace filter"

"The tech was on time, very knowledgeable and quick to find out the problem"

"The technician was thorough and explained things clearly."

"It took 3 dat's longer then expected , but I under stand why."

"My appointment was scheduled within 1 hour of my call (same day)"

"Technician was very polite and explained the work he preformed"

"Chris was very polite and efficient"

"Tech was on time and very courteous."

"To whom it may concern, On Monday 09/16/19 I had requested an appointment to have my toilet in the master bedroom evaluated and repaired, if required, as it was making an unusual noise when flushing. An appointment was made for a service technician to arrive at my home between the hours of 1000-1200 on Tuesday 09/18/19. The technician evaluated the toilet in question and confirmed it needed to have a rebuild kit purchased and installed to remediate the issue. Due to the issue with the toilet in the master bedroom I was told that the toilet in the second bath needed to be replaced because if one failed then this one was going to as well. I had no issues with the second toilet. While in my home he noticed the flow in the bathroom sinks was not optimal and said he would check the aerator. Upon doing so the faucet was damaged and a leak occurred under the sink which then needed repair. Because the model that was in the bathroom could not be found two new faucets had to purchased and installed as they are in the same vanity. I made an appointment for a toilet repair and what actually took place was approximately six hours of additional work that I did not authorize to have performed. This resulted in additional work totaling up to approximately $1000.00 (including the faucets purchased at Lowes Home Improvement) and my time to have to go to a home improvement store to purchase parts. In addition to purchasing faucets I had to purchase different flappers as the ones in the rebuild kit did not work correctly. I understand that the technician was just trying to help but an estimate of work needed to be furnished up front and authorized in advance of work being performed which did not take place. I would appreciate you looking into this matter as I feel that I am paying for services that were not requested which resulted in unexpected charges due to unauthorized work."

"Everything was great, except it would have been nice to have the repair person to call when he was coming."

"Friendly and knowledgeable"

"Good customer service"

"Excellent, congenial technician."

"The technician arrived right on time, was very efficient, and was helpful and courteous. Thank you!"

"they did not check the fan in the attic."

"Comprehensive checkup and freely answered questions"

"Polite, informative, helpful, clean."

"The Technician was caring, competent and customer focused."

"The technician didn't do any of the things the girl on the phone said he would do, as far as I could see all he did was go downstairs to drain pipe and vacume it out. He said the unit was to old to add coolant, which is true, but he still could have done other things. He could have started by checking the temp. coming out of AC vent and he could have cleaned it up. I felt like he didn't want to do anything but sell me another unit. It took the girl on the phone 5 minutes to tell me ALL the things he would do, WHAT happened."

"Quick and efficient service, friendly service specialist."

"On time, very professional, neat."

"Garret answered all questions, he was friendly and professional."