Service Experts Heating & Air Conditioning Reviews

"Rhett was very considerate, thoughtful and efficient"

"Dan has provided service in our home several times over the years and is always informative, polite and honest with us. He always does what he says and I feel that we can rely on him and the company."

"Shaun was very friendly and knowledgable. He was able to answer all of my questions and offer different options."

"Service on time and attention paid to Covid precautions as well as respect for the home environment."

"The tech took the bifold door off to change the air filter and didnt put it back up correctly"

"Graham was very friendly and was very helpful when explaining the next steps."

"He is prompt. He takes the time to respond to all my questions."

"Mike did a great job FIXING A D&K INSTALLATION ERROR RE FURNACE INTAKE/EXHAUST."

"They were professional and did a good job."

"Devin was on time, very personable and knowledgeable. We liked him very much."

"Great service"

"He took his time and did a thorough job. He was very personable."

"Mathew arrived when expected and completed his job in a timely manner. He also answered a question about air filters. He was and is always polite and helpful."

"I honestly do not know what they did to "service" my unit. It felt more like an inspection, sharing what all was wrong with my unit. My past experience in my old home, they would at least replace the filter but I only saw them clean the dust from the outer panel. They did take a lot of measurements and pictures that they shared with me, but it felt like an inspection visit and not a service visit. I will say the guys were super nice."

"Trent is the best!!!!!"

"Quick answer."

"Pleasant & answered questions"

"Thorough job, technicians very professional"

"Very professional and knowledgeable. Appeared to be a seasoned veteran to me."

"Quick response when needed"

"Finally fixed the problem with the furnace on the third try"

"Answered questions; explained service"

"Everyone was on time. They were clear about the work to be done. The consultant Michael Hayden came to coordinate BG workers with the electrician. And the install was finished by lunchtime. It was seamless and doesnt get much better than that. Top notch!"

"Very informative and professional"

"The tech explained the problem ordered the part and Within a few days up and running John treats us like family"

"Lets go point by point 1. While signing up, I was told, someone will call me next day, no-one called me for 3 months 2. First appointment was cancelled on the time, because tech was running late 3. Tech came to our house, no introduction 4. Techs were talking at us, 1. Who is cleaning your filters 2. We don't clean the filters 3. You need to clean the filters and more and more annoying attitude 5. On the top of that, one tech was smoking in our drive that we could smell in the house. Yes, it's definitely '0'"

"Personable and highly skilled technician gives me confidence that I am well taken care of!"

"Technician showed up early, was pleasant and knew what needed to be done"

"Always helpful and respectful."

"Technician was good, but some confusion on the length of the service warranty and coverage of the replacement filter."

"quick service! called about problem, technician here 2 hours later"

"technician was very helpful and efficient"

"He was professional and thorough"

"Very friendly and very fast to find the issue and fix it."

"The technician did an exceptional job. He explained everything and had information sent to me concerning an issue he found."

"Because of the time and punctuality when he came to my house. He was in my house in 45 mins after the call and he was very courteous. I was watching him and he is very methodical and very knowledgeable."

"Friendly and knowledgeable tech. Chris."

"He told me about a problem with my foundation that needed to be taken care of and I was not aware of because shrubs against the foundation was hiding the problem. Problem solved the next day. Thank you Shane"

"WorkmaN ship was fine. Communication was vary poor"

"great tech...very helpful"

"Prompt, courteous and attentive--did the best to do what work could be done in and out of rain showers and were able to restart motor at least until next day diagnostics could be done. I had AC again before rain conditions made it too dangerous to continue."

"The technician was prompt, polite and effectively diagnosed the problem."

"Took time to explain everything to Mom who is 87, never rushed us or shrugged off our questions."

"Everyone who came to my home to install the new furnace did a great job and they were clean, courteous and mindful of the Covid situation."

"I am still waiting for the estimate that Marico said was going to be emailed to me. I have only received a customer satisfaction survey and a receipt for the service call. I have no idea the brand, warranty, or any other information regarding the hwh. He may have told me in person, but that is just not enough. I don't remember what he told me and I would like it in writing so that I can compare prices."

"He changed the settings on my kitchen ac & added some other things there, but I didn't ask him to do that. I called and you sent me another technician to fix it the next day. I don't do well at understanding the Panel, so I use "Manual" all the time to arrow up or down to change the temp. So it was in "program" mode tha rest of that day, night, and till the other guy came."

"Paul was very friendly and super helpful in giving us advice as to the best/optimal way for us to address a build-up of mildew (or mold, still not sure) in our AC unit and air ducts while he was installing the UV light system in the structure (which he got done very quickly). He also explained the A-Plus membership program and how we specifically would benefit from it in our situation, and as such we're strongly considering starting signing up for it! Also I just want to note that the original appointment window was 10am-2pm, however the technician didn't get to the house until around 4pm. This wasn't an issue or anything and the lady who called to let me know the technician was en route explained that the day had gotten unexpectedly busy which I totally understand. I'm only writing this here since one of the questions below asks whether the technician arrived within the promised timeframe, which he didn't, so my response will reflect that but I wanted to be clear that it had no bearing on the quality of service and I am still highly satisfied with the service we received."

"I feel he was thorough in his inspection"

"your technician was pleasant & professional. He explained what he did and what i need to be aware of for the future. The only reason I didn't give a 10 was becuase my appointment was "lost" and i called the day of service to find out what was happening and was told I am not booked. Your receptionist was a problem solver and got a tech out asap so i didn't have to book off anothr 1/2 day of vacation to get this looked after. Also your website wasn't working property, i am resubmitting my comments a second time today. there was an error msg."

"No service was basically performed. They looked in the furnaces, took pictures and tried to sell us additional services based on the "problems" they saw. Essentially, they never brought in any tools, never turned the furnaces on to check running condition and verify conditions were within spec (ie power draw on blower motor). Previous inspections, the technician wore shoe covers; the 2 techs that came did not. Felt we are paying for a inspection that is nothing more than a sales pitch for repairs, additional cleaning and to put a feeling of dread that our furnaces are failing and will shortly need new furnaces. We paid for a 2nd opinion by an independent contractor and were told an entire different story that the 2 units are operating correctly."

"Matthew did a thorough job of checking my four year old furnace to be in good shape for another winter."

"One word: Jeff"

"Tech very professional and knowledgeable as he did our PM"

"Cory is great! He was thorough, did his job well, and answered my questions."

"Met expectations."

"They come on time and are good with checking the equipment"

"Ryan was very friendly and knowledgeable. This is the second time he's been to my home and I would welcome him back again."

"Phil is an experienced pro. He managed the installation and explained what he was doing and why."

"Easy to get appt. technian was on time and helpful"

"Tech completed annual maintenance and answered all questions and explained all procedures"

"The technician was efficient as pleasant to deal with."

"Technician changed setting on upstairs thermostat. Called the office 2 days later when I realized things were different. A Technician called me and we got things worked out over the phone."

"Joe was prompt and courteous and very thorough"

"Professional and comprehensive service Of all the Techs over the years I found Nick to be the the most competent and thorough Dont lose him ."

"Service technician arrived within specified time window and did a professional job of inspection and maintenance."

"Satisfied"

"I appreciated the call from the main office that the tech would be late. Derek was very friendly and kept me informed of everything he was doing. Derek kept his mask on and serviced our tankless water heater and furnace in a timely fashion."

"Very efficient, friendly and answered my questions."

"On time and do very good work."

"Stephanie was efficient and pleasant to deal with."

"On time appointment and very courteous"

"Pleasant and knew what he was doing"

"I was very satisfied with the technician. He was knowledgeable and helpful. I was very dissatisfied with the salesman, he was very pushy."

"Technician was on time, asked questions."

"I felt like the technician was very knowledgable and that he devoted time to make sure my furnace system is ready for the season."

"Good service"

"I waited during the service window provided and did not hear from you until 75 minutes later to advise me technician was running late."

"He has been here before so he knows the property, is very pleasant, professional, knowledgeable, listens to any concerns I have and fixes them, and a pleasure to work with. Look forward to seeing him again."

"Ryan was very thorough and went beyond..He had the air filter which he replaced but did not have humidifier filter. Told us he had used the last one at a previous customer. He said he would call a supplier since Fras Air was out of stock. He managed to get one and returned in about a half hour to replace. Thank you Ryan for outstanding customer service. Very much appreciated."

"the young men were polite, respectful and completed the work and thoroughly cleaned up after themselves"

"Geoff, Cody and Mark were all friendly, professional and helpful. Everything looks great and spotless when finished. Thank you!"

"brad was very knowledgeable & professional in addenening to our account. He is trustworthy and knows our account very well. I will ask for him on our next service call. Bil Crowley Home owner."

"The technician was very courteous and explained what was being done. He answered all questions and was very informative."

"No problems!"

"The professionalism."

"We had a great service .Austin was very professional and explained how he was going to fix the problem we had.and answered all our questions and concerns.."

"The service technician (Ahmed) was great. Arrived on time, was very friendly and completed the work we requested."

"He was prompt courteous and efficient"

"The tech was efficient and quick. Here on time."

"Professional quick thorough nice and polite"

"Great staff who are knowledgeable and thorough."

"Technician arrived timely and completed the work efficiently. He was professional, wore a mask and was careful to maintain social distancing."

"Informative, kind very understanding."

"no problems"

"Guys were very profession and polite. They did their work quietly and quickly."

"Arrived at appointed time. Did job. Was pleasent."

"courteous, professional and did a nice job explaining what he was doing"

"People were very nice, knowledgeable, and professional"

"All the technicians were very good about their knowledge of my furnace. They were respectful and wire masks. Very polite."

"The technician was excellentrespectful, informative, on time and efficient."

"Came on time and did job well"

"Jeremy and the trainee that accompanied him were very polite, professional and mindful of COVID safety measures."

"John is absolutely the best! He knows our house and knows everything about our HVAC"

"In all my years as a customer I am amazed at the quality of the technicians from your company. Across the many years, EVERY SINGLE TECH has been polite, courteous, and competent."

"very efficent and very nice techs"

"Your service person was most thorough. Found something that could have happen after last visit in May. Explain everything I ask with great patience and detail."

"Always friendly and professional service"

"Cody arrived on time. Was polite and got right to work he explained what he did and answered my questions"

"To date I have never had anything but exceptional service from Mckinley."

"Very professional, great service, and very friendly technician."

"He was very knowledgeable and went up and beyond of the regular service call. I was very appreciative for all the work and testing he did on my furnace."

"Great communication"

"always very dependable and nice"

"Because"

"Elijah is very knowledgeable. Was familiar with the problem and was able to finish in timely fashion."

"Arrived on time, friendly, knowledgable about my issue, fixed in a time fashion. No complaints."

"They arrived on time. All work done in a professional manner"

"Very satisfied."

"If this survey is when Steven did the service to my home, I am very eased. He explained what he did and answered all of my questions that seemed to be knowledge able about the service he complete."

"Timing was off -I understand that things happen, and did appreciate the call to let me know they were running late"

"I called to report my air conditioning being out. Service technician at my house within the hour. Quickly and promptly diagnosed and corrected my problem. I have used Service Experts ( Formally Frees) for all my air/ heating needs. I trust them to be prompt, honest, and professional. Always satisfied by the work these technicians do!"

"The service was uneventful but he arrived toward the end of the time window and did not call on the way."

"Did good job!"

"Technicians were friendly and helpful"

"Jacob has been my regular technician for service. He always explains what he has done and found. He makes recommendations and lists the pros and cons of those recommendations."

"On time check the heating system out"

"Good service"

"After being a loyal customer for 8 years my thermostat pad went blank in June. I called to see if you could put a new one on and was told the price would be over $800. Two days earlier ComEd included in by bill an offer for a Honeywell digital thermostat for $99. While I'm sure yours is better the $700 price difference was too much. I paid a company $99 to install. Everything worked great until you came in for my yearly furnace servicing an I was told the furnace had not been connected. I was told by Zach that he could connect it but it would be $66. The next thing I know Zach is on the phone with your office and a little while later he is replacing my Humidistat and he's telling me the $66 charge is now $170 and the Humidistat wouldn't work with the replacement thermostat and the total charges would be $458. I hope the killing you made on this sale was worth losing a customer for life."

"Great consistent and reliable service."

"Solved the problem."

"It appeared they came to just tell me what a terrible furnace I had. Had recommended repairs in case it might break at just under 4000. It took them less than five minutes looking at the furnace. I paid for a list of things they recommended. Dont think they did anything."

"Everything was explained in easy Terms"

"Tech very nice and knowledgeable."

"No problems with the visit"

"TECH WORE HIS MASK,ANSWERED ALL MY QUESTIONS MADE SUGGESTIONS THAT WOULD BE BENIFICAL TO ME & MY EQUIPMENT VERY GOOD REP FOR YOUR COMPANY"

"William was very professional, courteous, and neat."

"We were able to get an appointment for someone out to the house within a few days of our calling. We were kept informed of Zachary's arrival time. Zachary was was very informative and did a great job."

"Came quickly and resolved problem- was polite and respectful"

"We keep having a recurring problem that is still not fixed, I asked to have a supervisor to call me."

"Rep was on time (actually a little early) and respectful. He said he would have Sue send us the quote the next day and that happened. The price was a little better than the other prices we received."

"Aaron was great honest and efficient."

"Very professional and explain the service provided."

"Kevin was Prompt, professional and personable"

"He was so informative & nice. Explained was was going on in detail & even helped me out by getting my fan & drying out carpet. Totally trust what he resolved. So great."

"Everything was complete on a single visit."

"The technicians know their subject."

"I have been with Becht/Givens for twenty years or more and I dont want to change."

"He was thorough, polite, and friendly"

"Excellent work, very respectful!"

"Kevin showed up as scheduled. After clearing the condensation line, drying out the drip pan and replacing the soaked filter, we discovered that the drain (plumbing) line was clogged."

"Excellent service"

"Very courteous and professional technician"

"The problem is still not resolved"

"He is always friendly, efficient and knowledgeable"

"Prompt courteous knowledgeable"

"Frank was excellent. Definitely an asset to have a former installer on the sales team."

"tHOROPGH & EFFICIENT"

"The service Billy provided was top notch. The only reason I give a 7 was around the arrangement of the initial appointment. I called at 9pm CT to see if there was availability for emergency service, after speaking with a rep, they informed me that they did have availability and had a technician who was finishing up at a job and would head my way. Hadnt heard anything at 10:30pm, I called back, the rep informed me she would get in touch with the technician and call me back with ETA, waited around until 3am, nothing. Called back at 7:30am the next morning, rep was rude, didnt apologize or acknowledge the huge inconvenience- I had cancelled another appointment with another company that was scheduled service at 7am due to Stan Brothers having earlier availability. Overall- the service technician was absolutely amazing and friendly individual, the coordination, thats a different story."

"Nik was prompt on arrival and extremely professional. He went the extra mile to find a UV bulb for my 2 unit. He offered the air filter package but we opted o by from our local hardware store. We appreciate your service"

"Professional. Courteous. Explained things."

"Dependable and knowledgeable"

"Tech was professional and practiced social distancing with mask"

"Technician is very knowledgeable and gets the job done with no issues. also explains what is he doing"

"Jake arrived when expected and was very professional. He exuded confidence In his skills and was very friendly."

"Awesome quality and efficiency as always."

"I watched him work and he was communicative about what he was doing."

"My service technician, Jim, was so helpful and fixed my HVAC issue in 1 hour. MY AC went out at the end of June and we have had 4 repair techs, include HVAC and electricians, here since who were not able to resolve the issue. So we had been without AC for over 3 months. Jim came in as assessed the situation and determined the transformer had blown and immediately replaced it. He was very knowledgeable and professional and is an asset to Service Experts!!"

"He was on time. He went to work."

"He was efficient and he didnt waste My time. He got right to work."

"The fall maintenance was completed quickly and the technician was very nice."

"Top notch service! Pleasant to deal with. Your technicians are pleasant and knowledgeable."

"He was thorough."

"Courteous, professional. Q4 was answered 8/10 rather than 10/10, because of problems in the past getting appointments completed. This was not however a problem this time."

"Service was good, fast and good!!"

"Came on time and were efficient"

"Clear about what was required, done, and needed to be done. Cared for my home and expressed interest."

"Tech was VERY KNOWLEDGEABLE and educated me"

"Your company installed the equipment abiut 25 years sgo and continues to service it. Ron is very familiar with it and keeps it running well."

"Polite helpful gentleman"

"Prompt service, Excellent diagnosis of the furnace problem. Efficient resolution and repair of the problem. Warm, amenable person.."

"Technician was friendly. Explained everything. Then asked if I had any questions."

"Punctual and friendly!"

"They were great"

"Efficient. Listened to my questions and concerns. Polite and wore mask."

"Troubleshooting the problem and fixing in reasonable time"

"professional service"

"Came on time, explained everything and was proficient."

"Tech was seemed very good."

"On time and seemed efficient"

"He came right away and got our heat working in very short order."

"The technician was very professional, courteous and knowledgeable. He took care of all the needs we had and advised us of any issues. I forgot his name, but he is a great asset to Barlow's Service."

"Mostly because Julio is a great technician, considerate and respectful, and seems to be doing a thorough job."

"He was fast and eficient"

"Prompt and efficient"

"courteous and professional service"

"Layne let us know his arrival time and was here when stated. He listened to our comments and responded with expertise."

"Gene did his job quickly and effectively."

"Arrived on time and did a great job."

"The technician and team was great"

"See rating below."

"Very promt emergency repair. An efficient and nice guy!"

"Tech came on time and was helpful in telling us about heater condition"

"Answered all our inquiries"

"very helpful and and polite. Did the job efficiently and took time to train me again on how to set the high tech thermostat."

"Your company is always prompt and very professional...Alex is the very best!!!!"

"Ryan is very knowledgable and took just a few minutes to figure out the problem with my sump pump. He had to go back to get the part, but he was back soon, and fixed in minutes."

"Scott was amazing! Saw why the furnace was leaking water right away and fixed it. Couldnt ask for better service, as always! Thank you Service Experts!"

"Guess all was o.k.--never received any paper work.Bobby just said all o.k. and filters look good--#7 I guess so No paper work to tell what he did!!!!"

"Nobody's perfect, but close"

"So far I am very satisfied, but there is more work to be done when he gets the part that is needed."

"The tech was on time he finished the task and was gone."

"On time, efficient, polite, followed Covid protocols."

"I let him know when he arrived that I had limited time, he made sure everything was finished, explained what he found in plenty of time for me to be in my way."

"Job was handled well no problems, very professional young man."

"Josh was extremely helpful in explaining what he was doing and why."

"the service man did a very good job"

"Consultant was very knowledgeable"

"John is very efficient. He explains everything and is very easy to talk to."

"They probably did a good job on the furnace. I would have been a lot more comfortable if they had both covered their noses with their masks, not just symbolically worn them over the mouth."

"He was very professional and explained everything he was doing. He wore proper protection due to the pandemic."

"The technician was honest about his assessment with my furnace and I believed him. Thank you for that."

"Nick explained things and was friendly and professional."

"Professional Knowledgeable"

"close to on time and polite and efficient"

"Very knowledgeable and kind."

"THEY WERE THOROUGH AND VERY PROFESSIONAL."

"The Service girl was very respectful, courteous and explained everything good and not so good. She explained what needs to be looked at in the future and what things I should consider to be done."

"Tech arrived over 2 hours past arranged time. Tech tried to sell me a water heater that I did not need. Service of furnace and boiler was fine."

"Everyone was friendly, efficient in all areas."

"timely and friendly."

"Bill is always very nice and efficient. And, we can have generic conversations."

"very professional and curtious"

"Technician wore protective mask against COVID-19; VERT MUCH APPRECIATED. He did highly proficient job, didn't waste time. I appreciate very much that he was on time for appointment. Technician explained everything. I had no questions."

"Doug easy to work with.k"

"Technician arrived on time. He was pleasant and knowledgeable."

"Two technicians arrived 15 minutes early which was fine with me .Both had on mask and booties. They serviced both furnaces , answered all my questions and were very polite."

"Both agents were very informative and helpful. Very quick to the point."

"Ethan, Chris and Kyle were prompt professional and respectful of me and my home."

"He was able to unclog the line that wasnt done by the technician in August. Because the water wasnt draining through the line of my AC inside land and spilling on the floor."

"Honesty"

"I suppose the technician checked everything he was supposed to, I did have an issue with his personal phone call while doing the service. I could hear him speaking on the phone for at least 25 minutes. I believe he was working while speaking but Im not a fan of personal phone use while working."

"Joe was a nice guy. Weve noticed the glass in the fireplace could have been cleaned better along the top. Its a dark room though so better light may have helped him."

"Everyone was very professional and courteous"

"tech was very informative and helpful with several suggestions."

"All were technically skilled, communicative, polite, conformed to virus protocols and special requests."

"Gezon came with a mask on, was polite, listen to my one concern, explained the options to correct the problem, performed the services, left a clean work area all professionally."

"Always reliable"

"Problem not solved."

"Fast, friendly, and got the issue taken care of right away!"

"Justin did a detailed inspection of my HVAC and offered advice on potential improvements."

"THe technicians were great. The scheduling Dept is not so great. Poor communication. I was told someone would call me Labor day week (I had given tines that were good) - No one ever called. I called the following week. Received apology. Gave three days I was free. Carlos just called one morning and siad - I'm coming. How about giving me a heads UP?"

"Friendly, thorough service."

"Robbie and Jimmy were very knowledgeable , professional and answered all my questions. They took care of the problem quickly and efficiently. Gave me good suggestions for future efficiencies. I would recommend."

"excellent worker, courteous, friendly"

"The 2 installers who came to my home were efficient and knowledgeable. They were also considerate of me and my needs while they worked."

"Mr Peralta was able to find the problem that kept occurring. Very thorough."

"He was thorough and inspected and cleaned everything"

"was concerned that everything was going okay and was there thru the entire installation"

"Excellent customer service by tech, Terry. Great personality cared about our issue with the air conditioning."

"Sarah is a great associate for Donelson Air. She is professional, friendly and efficient."

"Paul was wonderful and looked over all the furnace and explained what ever issues he found. I was very impressed."

"Courteous, very knowledgeable of what I needed to accomplish my needs, and saved me many dollars by recommending the correct system for my home. Ratings of highest performance. I would never use another company. Total trust in this company and the men that worked on my project!!"

"He was very courteous and polite. went right to work and did a wonderful job. he let me know the condition of the furnace and explained his findings. Very nice young man."

"Heard what I needed done and fixing. And quickly and effectively dispatched of the tasks."

"The yearly service was preformed in a timely manner"

"Technician was very knowledgeable and thorough, while akso being efficient."

"Service Experts has provided my ac./heat for 25+ years. Always did their job professionally and personably. And the Shreveport office has taken care of me and my system and explained everything they did. Nice people...Be proud of them."

"I can't fathom why a so called technician will not make any attempt of fixing a problem but just want to sell their company product to you. they only interested in making money from people. i can say it is one of the most useless companies duping people, how can service materials cost $1900 and trip service fee cost $129 when another person fixed the problem for $120."

"Two technicians arrived. They helped me understand how to change the furnace filter. And they were finished in an hour."

"Issues was resolved quickly and effectively"

"As much as Mike wanted to try, he told us that he doesn't work much with fireplaces. You advertise fireplace repair, so I am confused. Mike tried his best and it wasn't his fault."

"On time. Personable but professional"

"Unfortunately the air handler filter in the original blower install last year was the wrong size and the tech Spent much time trying to remove it without damaging the housing. The tech was very good at explaining the results of his work."