Service Experts Heating & Air Conditioning Reviews

"Courteous and efficient"

"The technician was very professional and explained what he had done and answered all my queries"

"This Y.M. did a tune up for my air conditioning in summer time and did it a great job! Now he came back to do the tune up for my furnace get ready for winter tme. Very professional and very well done job??"

"Gregory went over the results of his checking of the system--very thorough explanation. Made some recommendations, etc."

"always does a good job"

"The young man worked steadily and seemed to know what he was doing."

"knowledgeable and reliable service"

"Promptness Very thorough and professional"

"Alex is very knowledgeable and goes right to the problem, and addresses it. This system has had drain problems from the beginning."

"The technician spent a long time looking at and working on the furnace and showed me the concern he had. However this morning I discovered that the furnace had not run all night and it had gotten down to 64 in the house. When I went down stairs to check on the furnace I discovered that it had not been turned back on after the service and that the gas line switch had been left in the off post. Surprised that this had been forgotten"

"Good job. Showed up when promised and completed the work quickly."

"ALEX has been here before and is someone I would like to have always come! He is efficient, KNOWLEDGEABLE , pleasant , and is very good at explaining things so I can understand it."

"Mike Bush is excellent. He is informed, thoughtful in figuring things out, successful in problem solving. Splendid to work with. Pleasant, punctual, thorough,the best!"

"Ira was great except he opened my carbon monoxide detector which set off my alarm and sent the fire department to the house which will cost me a false alarm fee."

"Time spent mostly talking about the dirty blower MTR inside Air handler. I was told and recommended that Blower MTR should be replaced."

"Gage was very nice and did his work well"

"Professional, very clean, right on time"

"Very concerned about our furnace and safety. Explained in detail what he was doing. Very friendly staff"

"I received clear, comprehensive information so that I could make a decision."

"In the 30 plus years of this service I have always had great service from Bryant people"

"Technician was very pleasant and professional."

"My appointment was between 2 to 4 pm. I made this appointment 3 month ago when service man came for air conditioning service. Technician showed to after 6 PM. Neal Harris called me inform that may be little bit later than 4 pm. I was waiting till 5 PM and called. The person answered you are next. The technician showed up after 6 :30 PM I a Made"

"Excellent service. Very knowledgable tech.."

"Ruben was very thorough, and gave me a detailed explanation of how the systems functioned."

"satisfied"

"Honest and prompt"

"did a great job."

"honest informative tech"

"He is absolutely excellent"

"Seemed very through"

"The pkg I purchased had a 10 yr warranty. I bought. new condenser unit after six years when warranty coverage was denied; and I spent less elsewhere thhan your offer , despite the. Warranty. Maintenance people are good but I got screwed.....would ONLY recommend you for maintenance. NOT sales."

"Brandon was quick, timely, efficient in responding to my relatively minor furnace issue (and he was careful to clean up afterwards). As well, the Inch dispatcher was good about working me into the schedule at what must be a busy time."

"Jacob was very thorough, explaining each thing he was doing."

"Thorough check of heating system"

"the technician was neat , courteous, friendly and informative"

"Efficient, professional service. The Advantage program appears to be a worry-free, cost efficient maintenance program."

"Your company doesn't send repair techs any longer. You send out sales reps."

"He was very knowledgeable. He explained everything as he went along and made suggestions for a better running system."

"Tech was very thorough and explained everything."

"Because of the technician. He was courteous and answered all my questions."

"no comment"

"Very clean, informative and professional"

"Larry always timely, pleasant and does both ac unit, heater and humidifier for several years each season"

"Serviceman was on time, polite and did his work efficiently."

"Personable, informative and efficient."

"Tech found more trouble than defective drain plug (which he fixed) when at least one of the cut off valves under the bathroom sink, essentially, came off in his hand. It was a lot more work than expected. He gave discounts to honor Plus agreement and perhaps to honor fact that Gordon's had installed the existing cutoffs."

"Technician was polite, friendly, and knowledgeable about plumbing and explained in words I could understand."

"I requested Travis because he has been providing us service for many years. He knows our equipment, is up to date and very thorough. I needed instruction on how to use our thermostat and he informed me in a clear very understandable manner. I value his service a lot. Thank you!"

"Jim is a very efficient and helpful technician. You are lucky to have him. I usually won't use anyone else. He is a jewel."

"Josh is always polite and very knowledgeable"

"Gord is an amazing technician."

"David was efficient and thorough. He explained what to expect with the new furnace and answered all of my questions."

"He took forever because he was writing down every possible suggestion for unnecessary improvements for the existing furnace and a new water heater to the tune of over $6000."

"Did the job well and were polite."

"Technician explained things well but was an hour late without an apology or call to explain"

"Gas valve was loose after appointment without knowing. Large gas leak set off an alarm. Had to get the furnace serviced again. Was told I was lucky it didnt cause issues since theres a smoker in the house. Technician was also very upset over how overworked he was. He was visibly fatigued. Overworking your technicians can absolutely be attributed to this issue. I will not be supporting a company like this."

"Prompt, complete, careful inspection, and clean up, very pleasant and respectful technician."

"Dustin was very friendly and did a good job explaining things to me when I was asking questions."

"Good communication and he seemed to know lots"

"Tech explained all services. Pleased with amount of time taken for inspection."

"He presented a knowledgable attitude. Put on shoe protectors and worked efficiently. Was polite and explained what he had done."

"Thorough inspection professional arrived when promised"

"Helpful, friendly and fixed the problem."

"the techs eplained things to me and answered any questions I had"

"Phoned ahead. Arrived earlier than scheduled. Courteous. Friendly. Efficient."

"Steve is our regular technician and he explained everything he did and gave excellent customer service."

"Tom explained everything he did and also what I should do regarding my furnace in the future. He was very polite."

"Very attentive and informative service..."

"Always great service"

"excellent service"

"Technician was polite,informative and professional...as usual...great service, happy customer!"

"Technician arrived on time,covered his shoes and was very respectful. He was professional and offered to answer any quetions that we may have concerning the service call."

"He is professional conscientious and takes time to answer questions, he is knowledgeable and does not hurry up his process he takes just enough time to get the job done properly."

"I was able to have the service technician come out on the same day i called. He knew me from previous appointments and was efficient and very courteous."

"John was very knowledgeable and not pushy. He told me what I needed to know about my HVAC system - including that is was entering end of life - but was not pushing me to buy a new system, etc."

"The technician was knowledgable and friendly."

"Great knowledge w/ the problem, offering solutions to check 1st, and professional."

"The tech seemed knowledgeable and was speedy."

"Liam is the best service technician we have had for tuneup service! He helped diagnose noises in our system much more effectively than prior techs, and helped recalibrate the humidifier. His knowledge and helpful attitude are greatly appreciated."

"Came out within a few hours in the middle of the night. Called at about 2:00am, and they showed up at 7:00am"

"Your Service Technician, Heather, was a true professional who appeared to enjoy her job. She was very thorough with her maintenance check up."

"Claude was very knowledgeable and thorough. And had a good sense of humor"

"tech was polite, knowledgeable , and got the job done"

"Explains every thing he was doing ."

"The tech was professional and answered all questions I had"

"Young man was prompt and thorough. I forget his name. I gave . him a check for AC filters and he said he would deliver them. He took his time, cleared the drain, checked water heater and attic. etc etc. Nice guy and very professional"

"Bryan is a professional. Knows his job and is a good communicator."

"Was not happy having to wait an extra 30 minutes for the technician to show up. I booked a month ago for a specific time zone. We were rushed and had to wait longer for service to be completed."

"Very nice young man as the technician"

"The two service Techs were very knowlegable and informative. They took the time to make sure everything was done to perfection, and no short cuts were taken. Actually worked on our units as if they were their very own. They were very polite and deicated to their job at hand, in which became very difficult at times. Very impressed with both gentlemens' work ethic."

"came in did his job explained what h saw and went to his next job"

"Tech showed up 2hrs late, & spent 3 hrs serviceing the furnace!"

"Cody always makes sure the job is done professionally. He is very respectful and kind"

"Excellent attention to detail."

"Richard assessed the problem, and explained clearly the remedy"

"Matt explained everything that he was doing and why. He was on time, polite and obviously well versed in his job."

"prompt courteous and immediate diagnosis and set to work"

"Technician was thorough and explained what he did in detail I could understand. He gave quality advice for keeping my heating unit in excellent operating condition."

"the friendliness, patience, and clarity of verbal expression -- much appreciated."

"Mike Did a good job swiftly, cleanly, with good knowledge of the system."

"ON time, great tech, efficient, answered questions"

"PROFESSIONAL SERVICE"

"Gave an 8 because it took almost a week for appointment but once service came they were able to diagnose problem and get part for next day. Technicians were great and very polite..."

"Punctuality &profesional"

"Service was done promptly and professionally @ a reasonable price."

"You had to re-schedule once again."

"Very good service"

"arrived on time and completed the work in a timely manner."

"Mr. Juarez was knowledgeable and thorough. He was also quite pleasant."

"Your Technician are always very nice and know what they are doing. Cory was very informative and a pleasure to have in our home."

"Thorough, patient, polite, helpful in answering our questions."

"Scheduled to have furnace tuneup and humidifier installed on appointment. Also, scheduled to have appt between 1-3 arrival. Humidifier wasnt installed. 4:15 was arrival time. To avoid taking off work to be at home for two separate appointments, one for tuneup and one for humidifier install, I requested through your scheduler (who confirmed with her supervisor that it is possible to do both on the same appointment. In fact, furnace supervisor picked up the call to tell me rolfs master furnace technician will be scheduled and it will be no problem to get the work done) I received an appointment confirmation call the day prior and was again told that time was scheduled for master technician to complete all scheduled tasks. Unfortunately Rolfs commitment was all talk and excuses. Our furnace a/c is 18 years old and will be buying a new one soon. Not sure Rolf is the right solution for us."

"courteous, kept me informed of progress"

"Leon is a very personable and professional man. He's easy to talk to and always answers my questions very thoroughly."

"See answers below. They cover it pretty well."

"based on the technician's notes, he performed a thorough check-up."

"Friendly, knowledgeable staff. Service Technician was happy to answer questions asked about heating and A/C system."

"Many years I have had to call to have the humidifier repaired after the fall furnace service. I hope I dont have to this year."

"Technician was polite and engaging and seemed competent."

"very professional and knowledgeable of in servicing equipment"

"On time, courteous, competent tech and customer rep."

"He was very knowledgable about our air conditioning system"

"When Greg turned off the gas to the furnace he did not realize he also shut off the hot water heater. Needless to say I was upset the next morning when I had luke warm water for my shower. I am 75 years old the reason I have a Maintenance contract is that I do not have to do this stuff anymore. Needless to say I was not happy trying to relight the pilot the next morning."

"Shortly after Darwin left my upstairs A/C quit working, it appeared he did not clean out the 'outside' unit as leaves still resided in that unit and mud was tracked in my house, both carpet and hardwoods."

"technicians were friend, efficient, and informative"

"Scott was very friendly and knowledgeable of your products and service"

"Jimmy is very courteous and helpful. He knows his business. I had some questions, and he answered them for me. I will use him always. He is a jewel to your company."

"Very professional and knowledgeable"

"Jesus was professional knowledgeable and personable."

"He was very helpful explaining the details of my furnace telling me everything was good. And explaining to me about a furnace in the future and the details about it."

"The tech was on time and checked out the furnace and said everything was fine"

"Technician got in, serviced efficiently and left."

"Left cover off where the furnace filter goes, changed furnace filter,but left the dirty filter laying in the basement"

"It was easy to get the appointment. Technician was here when he was scheduled. He is always polite and gets the work done."

"Girls were polite, intent on gettng work done, friendly, instructed me on future needs, Did a good job, and done in less than an hr."

"Because Terry ALWAYS does an excellent job. Very polite, helpful suggestions and professional performance."

"He was very honest and upfront with us"

"He was very professional and answered all my questions as well as offering tips to maintain my furnace and tankless water system."

"Eric was very nice and respectful. He did his job!"

"He knew his business and had a pleasant personally and answered all our questons."

"Andre was very thorough in explaining what needs to be done."

"Patrick was very punctual, as scheduled, very professional, and very personable. Trifecta!!"

"I'm always very satisfied with Pardee Service Experts. They always explain what they have done and why."

"Got lucky"

"He was very polite and helpful"

"The furnace is working more effectively"

"Very efficient"

"Brendan was very efficient and professional."

"Mike is great, very professional and does a great job of explaining everything"

"Everything seemed to go well, but as the service was routine maintenance on furnace and AC, it's difficult to assess the quality of the work. Everything is still running!!"

"James seemed to know his business and kept me informed and answered all my questions."

"As far as I know, he did a good job cleaning and adjusting the furnace. But then I don't know what he really did, just what he told me he did. Most of his interaction with me was to try to sell me on a new unit from "people he would get me in touch with". Did not appreciate that"

"The technician told me my compressor was out. My compressor was not out. I had a second company come out that removed your start kit and my unit is working perfectly. I was upsold to do over $2,000 worth of pre-summer preventive work. I no longer believe it was necessary work. I sick of CONSTANTLY being fed a sales routine. It wasnt this bed before you became Levy and Sons."

"Technician very knowledgeable - pleasant to deal with."

"Huy Trinh was very professional and explained all the details of my semi annual service agreement to my satisfaction."

"Polite"

"I had booked a service call for the furnace only but upon talking to the technician I decided to go back on the maintenance plan."

"He knew his job and was very professional but had a friendly personality"

"I am thrilled with our new unit and thermostat! We have been saving about $100 a month on our electric bill for 2years! Epperson stands by their products and we are extremely satisfied."

"He was efficient and thorough"

"He was very professional and explained exactly what he was doing. He was very knowledgeable and answered my questions."

"They did not put a new filter in my furnace."

"AFTER SERVICE/TECHNICIAN EXPLAINED EVERYTHING THAT WAS DONE PLUS CURRENT CONDITION"

"Took care of the problem very quickly."

"Courteous, friendly, and thorough service and explanations."

"Great customer service"

"Trent was prompt, he answered all my questions and went over the high points of my new furnace with me."

"He installed the new filter without being asked to.very nice person."

"He came within a day of my calling and fixed immediately."

"Will send letter with details."

"Knowledgable sales rep, but pricing too high compared to competition"

"Jeremy did a great job and he was courteous!"

"When I reviewed our receipt it said we had the Plus service plan but I thought we had the Ultimate plan. I called the number listed on your website as sales and service and was first hung up on, then on a 2nd try I was told that this was an emergency help line only. I asked when would be a good time to call back and was told Tuesday at 8am. Its Friday at 530pm right now so I have to wait 3.5 days. Totally unacceptable to have a simple question answered. Then when logging into this survey it took about 15 tries or more for the system to recognize my information, continuing to tell me my email address was incorrect. Extremely frustrating. I expect more from a company likes yours who normally provides top notch customer service."

"Very courteous"

"The new unit did not work. Wasted 10 hours sitting around sweating in my house and then had to endure an entire night without AC"

"Ruben did a great job finding what the problem was and fix it."

"Responded on the same day to AC outage. Thorough but quick."

"Very professional"

"Service man was very well trained and knowledgeable"

"I had a phone call from your office shortly before Morad arrived, which was within the time frame provided beforehand. He appeared to have done the work thoroughly and arranged the next appointment for me before he left."

"the technician was very thorough and did the job right. He was very courteous"

"Outstanding and personable tech, knew his business and my equipment very well. Happy to explain everything he was doing. Hang on to this guy! But all my Neal Harris techs have been outstanding. That's why I keep paying the BIG BUCKS for this service!"

"The Technician, Paul, was knowledgeable and thorough. Scheduling the appointment was done efficiently."

"Mark came the same day that I requested a quote for a new water heater, which was really appreciated. He was very helpful and pleasant. Mike Q. and Scott S. did an outstanding job the next day, replacing my 15 year old water heater."

"Polite and professional."

"You always show up on time, and I never have a problem with my heating and cooling units."

"They were very knowledgable, informative and safety conscious about carbon dioxide. They were very professional and nice."

"They were on time. explained all service done and results of inspection."

"Extremely knowledgeable of the product installed. After completing the job, answered all my concerns."

"Always great service and friendly techs."

"The technician was very courteous, kind, helpful. Answered all my questions."

"Efficient, professional service."

"John was excellent (as usual). This was his second time to my home and I was SO PLEASED you sent him out again!!!!!!"

"He braved my 3 dogs, he brought the light for the furnace and found a blower capacitor needing to be replaced, I like preventative maintenance!"

"Brendon was very courteous and helpful, providing valuable suggestions on maintaining my existing equipment and improving functionality."

"The technician seemed to be very efficient and knowledgeable about his task."

"Completed work quickly and related info in regards to my furnace"

"Very thorough, covered present condition of the system and made recommendations concerning actions we should consider in the near future."

"Adam is thorough and very professional. He always provides excellent service!"

"Very curtious and knowledgeable"

"Tech new his stuff and did well."

"They were both very professional, friendly, answered all my questions and gave me information I needed to know and did what I requested them to do,"

"on time did the work fast advised me as I expected."

"Josh explained everything he was going to do and did every he said he was going to do."

"they have good and prompt service"

"Richard is a very knowledgeable technician. I would consider him the first expert youve sent to my home"

"The young man was very polite and kept me informed."

"He tested the equipment for 3 1/2 hours. I call that thorough."

"The tech was simply outstanding. Explained everything in a simple and direct manner that I liked. He was good at what he does."

"Technician was timely, professional, polite, and efficient - so much better than the last bozo you sent who was late, unprofessional, impolite, and inefficient. I had been thinking of canceling my contract but this guy saved you!"

"Edward was on time, very efficient, and very courteous."

"Knowledgeable and professional work."

"Prompt arrival. Clear explanation. Service completed in one visit."

"Pat spent a lot of time making sure that our systems we functional as possible."

"Expert"

"Larry was very helpful in explaining the heating system to me and my wife."

"The issue was resolved temporarily but didn't experience each technician as having an overall understanding of my issue. Seemed like each are highly specialized rather than having any overlapping knowledge."

"Tech is well trained and could answer my questions when asked. He made suggestions about how duck work cleaning can help. Provided pamphlets how the cleaning was done and a new thing to me about ultraviolet in the duck system !"

"On time, got the job done quick."

"On time, efficient and personable."

"Garret was very knowledgeable, quick and efficient!"

"the technician was respectful and answered all of my questions and explained everything to the tee."

"Jared was great! He explained his process and our equipment needs. Was very efficient and friendly! Great job!!"

"On time, courteous service."

"They did a good job"

"No problems"

"Alexander was right on time, very thorough, very courteous and very professional"

"Technician arrived on time and did a good job."

"On time efficient"

"He was good"

"Did his job and very neat !"

"Arrived on time, courteous, and checked out my system for me"

"Found the problem. Explained the problem. Got the solution to my problem. MY PROBLEM is with us having the second lennox a/c purchased and maintained by mfg and still have had major failures within 13 years. I BELIEVE IT IS THE SAME PROBLEM for both units. Sounds like a faulty coil assbly. In both. Lennox ac will not be recommended or purchased by me until I research it. I am very impressed with professionalism of all the personnel i met in my 'garage' or on the phone 99%. ."

"Very friendly and Professnal"

"Aaron was professional"

"He was extremely honest and absolutely knew his job."

"Because a salesman followed the technician into my house. The salesman was not prepared to sell his product, and confused me to the point I that I was dissatisfied. The technician performing the maintenance performed satisfactorily.. The maintenance technician's name is Axel.The salesman name is Nile Murry."

"John is very knowledgeable and cares about his customers."

"Explained what he did , answered our questions and was very friendly."

"Usual professional service"

"Very personable technician although i dont remember his name. He seemed very knowledgeable and did his job in a timely manner."

"Did everything that was expected"

"Prompt, friendly & professional service."

"gentleman was very thorough explained everything to my wife"

"Greg is a very competent technician ."

"Technician was very through and knowledgeable ."

"Always professional, on time and good problem solvers."

"My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."

"Liam explained my thermostat to me, (which was not done at installation), installed a new Carbon Monoxide unit free of charge, and was punctual, even on the bad snow day. You can't ask more than that."

"Winston rapidly figured out the problem and provided the solution."

"Professional service and efficient"

"Nick and the person with him did a great job with the dryer vent; explained what they were going to do, showed me what they did, and totally cleaned up what they found in the vent(s)."

"Andy is an Incredible Expert in His Field. His Technical Expertise, Problem-Solving Ability, Troubleshooting abilities far surpass anyone in the marketplace. He is always customer focused, genuine, honest, and exceeds expectations. Has excellent communication skills, takes real pride in doing an a tremendous job. He is trustworthy and dependable in all he does. Simply THE BEST TECHNICIAN EVER!!!! A MOMENT OF RECOGNITION IS TRULY DUE TO HIM FOR HIS OUTSTANDING COMMITMENT AND PERFORMANCE!"

"Very courteous and completely informative."

"Technician wouldn't take my "cash" payment."

"timely, courteous, knowledgable,efficient, nice"

"He was friendly, informative, efficient."

"Lance was courteous, went about his business and seemed competent and knowledgeable."

"Chuck was professional, explained everything, and did not rush to get finished."

"Courteous professional service"

"A 10 rating is self explanatory"

"Service was fine. I liked the technician and the sales rep"

"Garret was very good at explaining what was wrong and what he did to fix the problem."

"The technician was very professional and very friendly what I appreciated most was that he answered my questions in terms I could understand and explained air pollutants to me"

"Chuck came in and efficiently converted our systems for the winter. He spotted a couple of issues in the oil furnace that needed addressing, scheduled a return to resolve the issues and came back on time to complete the work."

"Ira was very thorough and friendly in his service and explanations."

"We install a new unit upstairs summer before last and the noise was very loud when it was running. Several service techs and the installers said nothing could be done. The last one said we needed to have new ducts installed to fix the noise but Steven the trainer looked up the specs on his phone and saw the cfms were too high, reduced them from 1. something to .56 and the unit sounds normal. They also said the baffle was loose and staying closed and they fixed that. None else had the knowledge to do this correctly. I feel the tech doing the maintenance are not knowledgable or dont try. They do all have the knowledge to recommend then UV light for biological growth. I believed I had chosen the wrong unit or the wrong company to recommend the proper unit. All entering the house commented on the sound and the company got bad advertisement. Thus I am very satisfied with the current service visit and hope when the weather changes, it will perform well with temperature control after the change. I wish it had occurred earlier when we asked. Also I tried twice to do the survey on line but when I submitted it, it just gave me an error.. not sure if this one from the email will"

"Tech arrived on time and was very professional"

"Technician was knowledgeable, informative and polite"

"Service was fast and done well. Reassuring at 11PM at night."

"on time, very friendly service person, answer all my question, checked out both units"

"Your service reps are experienced and professional."

"Jared was personable, very efficient, and explained his process along with needs and costs"

"Donnie did a thorough job and explained so we could understand what he was doing to fix the problem."