Service Experts Heating & Air Conditioning Reviews

"carefully checked as far as I could see, and pleasant attitude Also very careful as to plants around air-conditioner."

"Technician was friendly and helpful but could not top off one of our AC units with freon because he didn't have freon with him. Seems like he should have freon when doing a service call on air conditioners."

"Joseph was on time and very polite and had good manners and got to the problem right away."

"Technician wore mask, was very courteous and on time for the appointment"

"They were very friendly. Quick to get me help with everything."

"The technician arrived on time, got right to work, asked a few questions, checked the basement, the curcuit box, the hall thermostat, and that was it. We knew it was a simple problem, because our spring inspection was just recent, but we didn't know what to do. He did, and we appreciate that."

"The past 3 times you've come out to do my pre-paid maintenance, you've sent a salesman along with the technician. I get told I need to buy a new unit everytime! There is nothing wrong with my current unit! Except when your technicians start tinkering around with it. This last visit, everything was working just fine. Then all of sudden, it wasn't. 3 hours later, and many tears of frustration from me, it starts working again. I truly feel as if your company is trying to scam me! Your employees are very kind and respectful, and I understand they are probably just doing what they're encouraged to do. Make money to reach a quota. We are in the middle of a pandemic! I find it completely unethical to try and make a buck off people, when its completely unnecessary. I will no longer be using Service Experts!"

"The Technician was very nice and polite. He was very neat in his appearance and very willing to explain any questions that I asked. He truly represents your Company very well."

"Rob was thorough and very knowledgeable."

"Excellent service as always . Polite, professional and always answer questions fully."

"Felt like it was more of a sales call than a service call. Salesman accompanied technician."

"The service technician could not solve the problem. Since your team recommended this particular equipment, and completed the installation, I don't understand why you couldn't repair the equipment."

"He did the job as expected"

"Crew did a great job, were fast and efficient. Gave them a 9 because they showed after the promised time frame."

"Very conscientious."

"Knowledgeable and polite technicians. Very respectful of our property."

"He fixed the problem but when I addressed him about how wet the sound deadening material on the floor and it hadnt dried at all!!!! I called him this morning and told him about it and he said he would have the installation guy call me well he never called. The leak was so bad it was running underneath my window outside on the front porch. I dont want the drywall to start growing mold. Im mad. No one called me back today"

"Devon is very good, honest and polite. He knows what his job entails and he is wearing his mask too."

"Mr. Isaac was very prompt and fix our issue for us."

"Thought Tyler did a very thorough inspection and gave a detailed explanation."

"Khalid was very careful to not let my dogs out!"

"I made a request for the service rep to bring filters because I was out. When I asked the rep about them, he said there was a note stating the filters would be ordered when I called to place an order. I was under the impression that they would be delivered by the rep and I could pay for them at that time."

"Daniel was punctual, professional and courteous."

"Our AC went out on an extremely hot day the tech made sure we were comfortable until they fixed the problem. He came over several times to put Freon in the AC I don't think any company other you would be that compassionate. Thank you so much"

"The AC is cooling better"

"technician cared"

"Prompt, courteous, professional, completely."

"Tech Alex was customer friendly, on time and a subject matter expert. Scheduling the call was easy and was she able to send someone out within just a couple of hours!! This was a real plus!! If I had a negative it would be the part that went bad (installed by Levy) didn't even last a year but luckily it was under warranty."

"He is knowledgeable about his job and appeared confident when I asked him questions."

"The technician Tulasi was great! He was very professional and explained everything to me (even though he didn't have a dog treat for my dog who kept bugging him for one). Very personable and fun person, and he fixed my air conditioning :-)"

"Good"

"Roy was great."

"Efficient not in a hurry. Answed all my questions"

"Everyone was very knowledgeable from the sales rep to the technicians - it was truly a great experience and I would recommend this Affordable plan to anyone."

"Gentleman was very professional, courteous, and very knowledgeable"

"Adam was very open and informational during the entire time/"

"The 2 tech engineers worked very to install and remedy some issues.Overall,they did a stellar job. We are very satisfied with the results."

"Excessive charge, put customer in corner, take it or leave it,"

"Kevin was very thorough & explained everything. Very professional! Our a/c is working great."

"As I explained to the person who set up the appointment we had a person from our grinder pump company here because not only was the tub and toilet backing up but we also needed to fix or replace the grinder pump. He and my son evaluated the situation and said we needed a plumber to snake the drain pipe that leads to the grinder pump. So I called Clifton Park plumbers which turns out to be Roland J Down and specifically stated I needed someone to SNAKE A DRAIN PIPE that leads to our grinder pump because the toilet and tub were backing up. Your employee that showed up here was under the impression that he was here to fix the grinder pump and apparently made a phone call and was told to leave. All of a sudden he was out of here and did NOTHING!!!"

"It was hot and he worked hard"

"Efficient, knowledgeable, pleasant"

"Professional service"

"The serviceman was very thorough in checking my air conditioner and found a part that needed to be replaced."

"Assosicate was on time, very polite, maintained social distancing and did his job efficiently. I was very pleased."

"Always very unorganized,late"

"The technician noticed a problem with frayed wires on my A/C unit and took care of it immediately. He canceled other appointments so it could be fixed right away."

"Seemed to be very knowledgeable However I am still waiting for my estimate for the installation"

"All went smoothly and the tech explained everything."

"He was professional. He wore a mask for both our protection."

"The tech was in and out in 25 minutes"

"Service was prompt and efficient"

"The technician was very thorough & explained everything he did"

"Matt was polite and focused on the job. He found a problem with one of our AC units and is ordering the part so it can be fixed."

"The technician was committed to doing a good job and was very customer oriented."

"Knowledgeable and went out of his way to fulfilling my request"

"Lee was very polite and willing to work hard to resolve the problem with our thermostat not working correctly. finding the problem and fixing it required several trips into our very hot cramped attic crawl space, 3 or four trips along with phone calls. he did not give up until he was successful. An excellent rpresentative of the company."

"Incredibly polite, wore proper PPE for Covid concerns, very straightforward."

"Prompt and courteous service"

"Tech was very nice and knowledgeable as to what was wrong and fixed it quickly"

"The main system has been leaking coolant since it was installed, by you. Avg 1.5 lbs/year. You guys keep adding it, and I keep PAYING for it.. We were to get a call from dispatch for a free Leak Check. Hasn't happened!"

"The sale person inform me that he would check back in two weeks after installation on 5-9-2020. (he did not check back). It's been two months and no information on my rebates-Lennox and Dominion energy."

"Very professional."

"Excellent service."

"He was very efficient professional answered all my questions"

"Reliable service. Technicians polite, provide respectful answers to my questions and explain what they are going to do or what they have done."

"I was so impressed with the service that early this morning I called Eveready to say so. My daughter and neighbor were there when the technicians came. They said they were wonderful and could not have been more polite, professional, personable and knowledgeable. That's why I give it a ten."

"I have no problem paying for a service call but I believe it is unethical to charge me for two 'AC tune-ups' when the technician was unable to do any work on the systems due to the age of the units."

"Gary was very kind, thorough, and did a good job cleaning my air conditioning unit."

"I've been a long-time Service Experts Plus customer, and I'll confess I'm always torn about renewing the annual Plus agreement. I appreciate the peace of mind that I can get same day service if the A/C fails (which I've taken advantage of multiple times), but the value otherwise is very low. Specifically, the actual check-ups with a technician are pretty worthless. Yesterday was at least the 2nd (maybe the 3rd) in the last 5 years where the checkup itself has broken something in our system, which was operating just fine prior to the visit. Yesterday, after the tech left, my upstairs unit was no longer working (it started blowing warm air), so I had to call back and set up an appointment for someone to come back. The receptionist first suggested that it be an appointment for the next day. Only after I clarified that they'd broken something did she agree to have someone that day. (I will say she was very polite and professional throughout). The person that came back was the same tech who had been there in the morning (Billy). He was professional and courteous throughout. In this case, something had happened with the overflow water pan power shutoff switch when he checked in in the morning that made the compressor overheat. The tech admitted he must have accidentally triggered it. The time prior when this happened (maybe a few years ago) the tech didn't tighten the coolant seal enough when he checked pressure and it all escaped. I think the incident prior to that was something with the heat. My point here is that I feel like I'm better off waiting for something to break on it's own and then calling Service Experts to come repair it versus risking having you guys come check things out, because my odds of something breaking from your visit are quite high. So then the question is -- is it worth $250 a year with you simply to get same day service? What would you do? (BTW, I'd have marked this a 1 vs 2 on the scale, but because the tech and your receptionist were polite, I gave you an extra point)"

"I was not impressed with the technician that was here...I had a hard time understanding him. He recommended a part to be replaced but told me I "could wait until it broke to replace it". He also pointed out that my operating pressure was low but did not give me a remedy or did he fix the problem. There was also a question if I would have to pay for the replaced conductor, that was straighten out by one of your office personnel who was very helpful."

"Friendly and professional."

"Reported issues were resolved in a timely and professional manner."

"Very friendly and professional"

"Quick response time, quickly corrected issue, friendly"

"Loveday was very friendly, and seemed knowledgeable and did a great job."

"He was very thorough."

"Came right away. Very proffesional, appears to have resolved issue."

"The technician was very professional and efficient."

"Nathan was polite and efficient"

"Young gentleman is polite and hard working person. He explains everything about my air conditioning situation!"

"Explained what was being done and my options for the future. Explained about how the arrival time mix up happened. Worked me in later in the day."

"I rated you a 9 because I appreciate the service being completed"

"As usual, Ron did an excellent job. Very professional, knowledgeable, helpful, answered any questions I had. That's why I always ask for Ron to come out to do any service on my equipment."

"Very professional and very polite and nice. Awesome service."

"Responded in a timely manner, explained the situation, and resolved the next day as quickly as possible. Friendly throughout the process too."

"Because he was here yesterday and told us we needed a new faucet so we went and purchased a new one and another appointment was made between 8-10 this morning and here it is 2:20 he called and said he had a emergency and Im still waiting"

"Richard us always polite and to the point. Very honest."

"Doug is very knowledgeable and very helpful."

"Because He found the leak in the A/C unit,nobody else couldnt find it before."

"expert insulation"

"Kayla was truly a terrific technician, very knowledgeable, helpful and did a great job."

"Fast and Knowledgeable service Andrew was great!"

"Friendly, knowledgeable service."

"Jeff was friendly, efficient and seemed knowledgeable."

"Very impressed with everyones help & work"

"Technician was very capable and took care of everything promptly"

"Problem reoccurred overnight woke up to a hot house. Will call after work on Thursday to schedule a new call. Not very happy"

"were going to put in a new filter but didn't"

"Isaac is a great technician and shows a desire to do a quality job."

"Huy was thoughtful and professional in explaining my problem and correcting the issue a faulty thermostat."

"Outstanding service and advice from Mike."

"Jason was very thorough and explained everything he did."

"The entire process was easy. Tracie was accommodating to my needs and kept me informed of the process. Paul showed up on time was nice and courteous. The unit was inspected and thoroughly cleaned and I am very satisfied with the job done."

"Bobby was very professional and explained the problems he found throughly. He knows his business and is a very good representative for Strand Bros."

"People who scheduled took care of my scheduling after some confusion the corrected the problem and made sure I wad scheduled as a priority"

"Prompt, courteous, knowledgeable. Called for assist when needed"

"Nicole was professional, gave clear information, and readily answered several questions."

"We have been with A-Plus since 1974. They have served our HVAC needs since then and have always sent us great technicians and we have always been very satisfied with them. We used to have MARIO come to service our equipment. Unfortunately he passed away and they sent a new much younger technician, Edward, and we were not sure how he would be. We found him to be very efficient and competent-- most of all, most honest too-- and we have been most happy. Hope to ask for him next time around by name. The ladies at their office, Ms. Traci and Ms. Wendy, have always been most helpful and have accommodated our scheduling needs. We remain grateful to them too."

"I look forward to his visits. Friendly...competent...extreme neat"

"Same day service as promised after I called the same day"

"Quick response and fixed issue."

"Excellent service. Arrived on time."

"Great service"

"Ronald was great. Freschi communication with him about my equipment was not. Techs should know the filter needed before they leave the shop. That is a service communication issue."

"Came fast fixed quick"

"Initial scheduled technician arrival was 2-4 PM. Received several calls from SE's office updating arrival time. Door bell is apparently on "furnace" circuit and did not ring. when pressed. There was no knock at the entrance. Wife and I were home continuously and heard no one. Second technician arrived at approximately 8:30 PM and restored HVAC promptly - door bell now rings."

"Long time, satisfied customer. Out Technician, Stephen, has been servicing us well for several years."

"Through very polite came early Talked about future business when needing to replace."

"Knwolegeable and excellent work ethic..Clean and wore mask in house while working"

"Travis meets all our expectations"

"3hrs late"

"Stephen was knowledgeable about his business. And very polite. Did what I asked him to do to try to keep my old unit functioning"

"Jay Seems to know what he is doing"

"Communication wasnt the best. Tech wasnt able to cut a new vent on day of install"

"still not corrected"

"The technician was very polite and very professional."

"Kept me informed on status of technician arrival.Ben was very pleasant to work with."

"efficient, informative and followed up"

"Tech was very informative, honest, and polite."

"Service was great. Jeff and Brian were excellent. The sales guy was not. I dont want to be oversold."

"Very efficient and friendly."

"Very prompt and professional. All my issues were addressed and fixed."

"everything was done well and professionally"

"Earle is a top notch technician. He always does a good job. Arrives on time and goes about checking out the equipment quickly."

"Tech quoted me $7,500 for a 2.5 ton unit and I asked him to send me the quote by email. Crickets. Price seems way off anyway. Buying a unit from one of your competitors."

"The technician was on time, worked efficiently, made me fill at ease, and did what I think was a complete inspection."

"Michael is always so pleasant & courteous & cleans up his mess if he makes one"

"I am pleased with the work that this company offers and completes, especially that of Angel. I will use this company again."

"Gentleman was very pleasant and arrived on time"

"We paid for repair parts, ac still didn't work. Have to get new unit, Neal Harris did not refund full amount of work done that didn't solve problem."

"The technician was on time, courteous and knowledgeable."

"Dave and Zack were very professional and courteous throughout the installation. They kept everything clean and were very efficient. Start to finish, they did a great job!"

"On time, quick installation, no issues, price as quoted"

"Technician was very professional, knowledgeable and friendly!"

"A man came with the technician in a separate car. He had a mask on, but most of the time it was not covering his mouth and nose"

"The tech that came was very efficient at doing the inspection. Sorry I do not remember his name."

"Work was fine as far as we know, but technician was rude"

"Everything done no contact as I requested. Very friendly and helpful. Answered all my questions."

"Silvia is amazing...fast efficient very cordial...goes the extra mile to explain her work and needed services or parts...."

"The tech was very friendly and was able to diagnose the issue right away. He worked until i was satisfied that it was fixed."

"My first attempt came back with an error message. Please call to discuss."

"He goes about his work and does. Good job"

"Scheduling was not a simple process 2 technicians to come out to tell me the same thing but provide no fix, rather than a band aid. Wish notes about a customer were read more thoroughly to eliminate wasting time During the installation process my ceiling was dented"

"He quickly figured out the issue & got my faucet installed correctly!"

"Michael was very courteous, pleasant, and efficient, and conducted his inspection in a timely manner."

"he was very knowledgeable and got the job done in a timely manner."

"Jeremy! He was very professional and calm. Was able to explain without being overly complicated yet clear in his knowledge level. Very respectful. He could train folks on customer relations and service!"

"Easy to use, trustworthy, gets the job done!"

"This was the second visit for the same problem. This unit is not yet 10 years old."

"Daniel is professional and thorough - he answers all my questions and makes me feel comfortable about the decisions I make in regards to my services. You should be proud to have him as an employee."

"Joshua explained clearly the problem with our system and worked hard to provide a fix."

"Mr Weese was highly professional and thorough."

"Mike was very professional"

"Kevin and Kyle were super efficient, polite, and mindful of PPE"

"THE TECH DID TRACK IN SOME MUD ON OUR BASEMENT STEPS AND KITCHEN FLOOR."

"Darin always takes care of our plumbing needs. Great tech and he deserves a raise."

"Satisfied"

"Joseph arrived same day as my call, found the problem, and fixed it."

"The service was fast and the technician was polite."

"Adam always provides great service and is very customer focused))"

"The two young men were so very nice and really cared about helping solve the plumbing problem. They went above and beyond our expectations. They are the best plumbers we have ever used. Very impressive young men."

"lots of issues with everyone but Dane. He is a gem, knows his job, and always pleasant with a new option when the system stumped him"

"Thomas was very professional and genuinely cared about his service."

"Technician, whom we have had before, is quick and really knows what he is doing. He was in and out in 15 minutes. He explains the problem and the charges thoroughly in an easy to understand manner."

"Great technician. Prompt, competent, personable"

"Never showed up for first scheduled appointment, no call no show. When they arrived the next day they did not solve the problem. After they left I opened up AC unit myself and found the snipped off end of a zip tie blocking condensate drain causing the safety switch to trigger. So basically I paid $180 for nothing and ended up fixing the problem myself. I will say the technician was professional and friendly, I have no problems with him. Wish he would have opened up the air handler unit because he would have figured out the problem."

"Josh has come several times before and I always ask for him as he is the ultimate professional and I have gotten to know him and he is trustworthy."

"Replaced filter. Told me it was too restrictive for my smaller unit. Inspected inside unit and outside unit, both had ice/frozen"

"Punctual, masked, explained what needed to be explained, no pressure to purchase at that time the part that will be needed to be replaced."

"Execellent service, great tips"

"Got me out of a jam on my DIY Handyman project that went awry."

"Gary is very knowledgeable and completed the job in minutes!"

"Technician Trent Swift was very thorough and professional"

"Tulasi is professional, friendly, and observes the Covid 19 guidelines."

"All aspects of the service was excellent. Josh was very professional. He was a pleasure to have in our home and to service our furnace and air conditioner."

"Prompt service, very knowledgeable technician and extremely pleasant."

"I was satisfied with the service. Only one thing, the caulking around my unit had dried up and I noticed it after Richard left. He did not mention that to me. So, since I have been such a good customer for so long, I called Brad and asked if he would, when Richard was out this way, caulk it again. I even bought two tubes of caulk. Brad said he would try to get Richard to come do it. It hasn't been done yet and I am getting the feeling I am going to have pay someone else to do it. That doesn't make me feel that you value my business, since I have been using Midland Air for over 20 years."

"Very professional."

"He was very good and answered our questions. He admitted his didnt know about our split system, but he tried to figure it all out"

"Helped our problem"

"Here were 2 techs, very courteous and thorough and explained everything and gave recommendations."

"Waited the first day and no one showed up. Called and was told he would be here in the afternoon. Received a call at the arrival time that he would not be here. Ordered 2 # 413 filters, he did not have them."

"Cody did a great job. He knew what he was doing."

"Both the technician, Jerry Bolen, and the service representative with whom I spoke with on the telephone were very polite, courteous and seemed willing to provide my needs to the best of their ability."

"Whatever they did, worked."

"Kevin and Ron were very through and complete in the diagnosis and repair of the problem"

"Was on time and did the job fairly well"

"Nicholas was great but this was the second visit, the first time they didn't bring filters, This visit he was given only one filter when I needed two, So now they have to come back a third time."

"Mr. Bussey answered all my questions and was very forthright about options and possibilities."

"Jason was polite, knowledgeably informative, very professional"

"Awesome service!"

"Stoney is very professional. He is patient and allows us to ask questions. He is extremely knowledgeable and provides excellent customer service. We request that he does our maintenance checks. He is always on-time. It is refreshing to have someone who cares about their customers as if they were family."

"technician very thorough and informative"

"I would have preferred better itemized receipt"

"Prompt, courteous"

"They were on time and answered my questions."

"Josh Peters is very knowledgeable and professional. He had to get in my crawlspace to install an ultraviolet light system in my new house. Thank you Josh!"

"Both George and Ira arrived on time, they were very friendly, and they took the time to investigate my concerns."

"June 29th, I contacted Service Experts because my AC was not cooling my house. After the technician performed his checks, it was identified that my capacitor wasn't working properly. He replaced it and informed me that i may want to think about adding refrigerant to get cooler air. I was charged $232 for the capacitor and $66 for a Level 1 Fault Location. I called back June 30th, because my house didn't cool as expected. The technician came out with William and explained that I could choose options to purchase a new unit. All I wanted was to get my AC unit working again, not buy another unit."

"Eric & Drew worked very hard all day & late in the nite. There were several obstacles they had to deal with & did a very good job. They were courteous, diligent &obliging, & represented Midland Air in an excellent matter. They also left everything in an orderly fashion. No trash left."

"Teance Godfrey was professional in his service, respectful with PPE used considering the Covid 19 pandemic, clean in his working, and did an overall excellent job."

"Salim was courteous, thorough and very knowledgable."

"The team that replaced our coils were terrific. They went above and beyond and were super nice, Also our thanks to Dewey for getting us on the schedule."

"Ira & Josh both wore masks, which is essential for service during COVID. They also wore the "slippers", respectful of client and home. Both were very professional and courteous."

"Michael was professional, efficient and made sure the job was complete before leaving. The office representative was courtesy and handled our problem quickly."

"He explained the problem. Then explained what he would do to fix the flooding. He was extremely efficient. As a single older woman I felt he made me 100% confident and comfortable."

"Arrived to residence on 6/28 and A/C was not functioning. Contacted Peachtree and service man arrived that evening, identified problem and came up with a plan of action. Came back on the 29th and stayed with it until corrected. Extremely impressed with the tenaciousness displayed and willingness to correct problem."

"Brandon came into a very messy toilet situation. He was so nice, never said how gross it was, and was very conscientious about not making a big mess in the bathroom. He came up with a creative way to get the stuck toilet snake out, used his auger to clear the jam and got the toilet working perfectly again."

"The work was done well, as in times past. I do have one comment: technicians should use masks, except, of course, when in the attic. We used ours."

"Long time to get part. Stan FOSS, plumber Did an excellent job"

"Martin has a very nice personality. Always explains everything."

"I really appreciated Lee's help in diagnosing what was wrong with my air conditioner and he went the extra step to find out why TML didn't catch the problem when the last guy came to maintenance my system. However, the cost of the capacity alone was $260 and the cost of the motor with capacity was over $600 which seems very expensive. I had Enoch then come in to talk to me about a new air conditioner. He quoted me $8k for a brand new air conditioner which was a shock, but then tried to sell me on the Advantage Program which is ridiculously expensive and would have had me paying $15k over 10 years for the system. I would have been better off to finance the $8k and sign up for the maintenance program. I was so put off by the rip off that I cancelled my monthly maintenance program and called Western Heating. They fixed my capacitor for $119."

"Pedro has come out many times and always done a wonderful job. He is very kind. We had to change the time for the job several times due to other contractors finishing a job. Your company was wonderful, and never upset every time we had to change the date and time. We are extremely happy with your services."

"WAS VERY HONEST IN WHAT WE NEEDED!!"

"He was very thorough and very polite."

"job not complete yet .. haven't got the 220 volt motor returned to me ..it has been a week.."

"Technician (Paul) and customer service dispatch (Wendy?) were very efficient, knowledgeable and friendly. Was kept informed when service schedule changes had to be made due to high demand/staffing shortages."

"Polite and efficient"

"good person and service"

"technician completed repair in minimal time"

"Very friendly and informative technician who went above and beyond."

"Milan was most efficient and polite."

"Technician was professional and very competent."

"It took 7 technicians to finally resolve our issue. The first two identified the problem (broken txv valve), then a third returned to replace it. After two days, the A/C stopped working. A fourth came and said the A/C just needed to be recharged after valve replacment. After two days, A/C stopped working again. A fifth technician returned and said that there might be a leak in the unit and that we might have to replace the entire system. I requested a supervisor. When he arrived, he determined that one of the valves wasn't connected properly, leading to a leak. Finally, the seventh technician came to repair the valve. I was displeased with all but the last two technicians."

"The technician was timely and thorough."

"Scott was very through in checking the unit. He explained as he tested found the problem, and looked for every solution possible. Scott was respectful, and friendly but professional. He is very knowledge at his job."

"Zachary checked out everything and explained to me what he was doing."

"Josh did a great job and if we have and issues with anything else, we will call. Always had good results with any jobs you have done"

"Technicians were prompt, neat, and a pleasure to work with."

"We have used Service Experts for our heating and air for almost 2 decades. Trust the technicians and trust the service."

"Outstanding service! My problem was complex; service tech worked diligently to figure out and fix the problem. Air conditioner is working well now."

"Honestly not super please as the technician was unable to do anything for us and we were still charged $130"

"Friendly, knowledgeable."

"The technician was knowledgeable, experienced, explained everything well to me and was fast and efficient. He was very thorough compared to the last technician three years ago."

"I have had Li as my technican for some years and always appreciate his excellent attention and service."

"This rating has nothing to do with the tech that was here. This rating has to do with the fact that the unit is 3 yrs old or less and has had a major breakdown. I know the warranty has taken care of the parts, but I am not happy we had to pay the cost for labor! This is absurd on a unit less than 5 years old."

"on time and quickly diagnosed and fixed problem"

"Steven was very professional, efficient and courteous. Also took COVID-19 precautions seriously."

"Technician helpful"

"The technician came out the same dayon Fathers Dayand there was no extra charge. He was also very friendly and professional."

"Because filter was not replaced."

"The technician showed me why the air conditioner failed and how I could prevent the problem for recurring."

"Mark was thorough in his assessments, taking the time to get it right. He discussed out potential risk for breakdown in future. He took the time to see AC temp go down and so didn't need to add Freon this time."

"Very professional and polite."

"Thank you to Donnie for coming out before 8:00 am to fix our A/C. He was very professional and had my A/C fixed with in an hour. Our family always uses Climate Control Service Experts for all our Heating/Cooling needs. Thank you also to Vance for the excellent service we receive from this office. We highly recommend you to all our friends."

"They just did a great job."

"Byron always does a good job, but this time I got no follow up report on what he did and what the status of the system is."

"The techs are great the office will be the reason I discontinue service"

"I trust Steve to do the right thing for my system."

"Dean is very professional and pays attention to every detail."

"Josh has been my technician on a number of occasions and he has always done a great job and has always been polite and thorough when performing his job."

"The salesman did a very good presentation"

"The installers were courteous, knowledgeable and prepared."

"Our air conditioner stopped working on a hot summer night. I was so impressed with how quickly you got someone to us the next day. He was great - explained everything (discovered that a critter had set up a nest inside our unit and had chewed through some wires). We were so relieved that we didnt have to replace our whole unit. Service was friendly, efficient and quite reasonable. Thank you!"

"They got to the house quickly and were able to do the work the same day. It appears the work was done well."

"Tom was very personable and clearly outlined the work to be done"

"The guys installing our system and water heater faced a variety of problems because we have an older house. They diligently solved each problem as it came up and did an excellent job installing everything."

"Technician did a thorough inspection and identified potential issues."

"Found the issue, improved the situation, and ordered the part needed. All that could be expected was done."

"Very professional and friendly"

"The gentleman was very polite and efficient."

"Josh informative and friendly ,colin informative not pushy"

"Your workers are always good at what they do."

"They were proffessional, no complaints on our part."

"He was professional, honest, and did a thorough job!!"

"Very professional technician and nice individual."

"My technician was very professional and knowledgeable. I really like her serving and cleaning out my air conditioning unit. I regret not having her come in my house and check out the area that she would spray on an area to see if something was growing there. I didnt have her to come in my home due to Covid-19. It was my fault."

"solved the problem i was having with my ac unit."

"Ceasar appears very knowledgeable, and he has strong customer service skills. My comment about disagreeing with the scheduling being a good experience has nothing to do with Ceaser, I scheduled my initial appointment for June 5th between 4-6. At 6, I called to get a status and was told the appointment was not going to happen that day and was rescheduled for 17 days later."

"He was very respectful of me and my home. And, answered my questions thoroughly."

"Techs came by on Wed , checked attic and found temp, difference and advised they thought Freon was load, removed electrical cover, maybe checked things, then advised the stem they connect gauges to was a small size like a car tire and there gauges would not fit, so now we went to unit being old but they cleaned the unit and it should work better. Cooling got worse,called back to have them check outside unit and they advised they could not get cap off of stem to check Freon and again the stem had small fitting on it, advised needed to replace outside unit. Gave 3 quotes of 11000.00 to 15000.00 to replace. Called person who installed it the next day, they sent over a tech who in less than 45 seconds have the stem cap off and gauges on. unit was low on Freon and charged systems. While waiting for him to get here called 2 other A/C services and both quoted same type system, outside unit and coil each was under 6000.00 installed. They also advised to offer training for your techs on how to remove stem caps ."

"Efficient, thorough,"

"He was very polite and friendly. He answered all my concerns."

"The tech was very knowledgeable and was took care of my problem"

"Christian did a very thorough job. He was very professional and informative."

"The first technician did a 6 month inspection and routine maintenance on our perfectly functioning AC init. Three days later we had water dripping out of the unit and through the ceiling. When I called to get a technician to come to fix the problem I was told that no one was available, so the water leak continued. On the following day I called again and was told that a technician would some sometime. When no one came by the afternoon I called again and was told that no one was available but we could make an appointment for the next day. At around 9:00 PM Darrell called and said that we would come in an hour, He did and shut down the unit to stop the water leak, so we had no air conditioning downstairs for the night and following morning. Darrell came back around 2:00 PM and fixed the problem. He was good. To me, this was extremely poor service for a customer who is a subscriber to your service."

"Excellent technicians"

"Paul was able to diagnose and fix the issue with my AC. Wendy is amazing to work with. But Paul and Wendy made this experience great. I will call A-Plus again."

"New air-conditioned system stop working after 3 days."

"Zee did a great job cleaning our system and fixing missing insulation on our duct work. Zee has been a great tech on all his visits to our home."

"Daren and Matt are intelligent, professional and friendly. I feel comfortable with them"

"Inaccurate communication"

"Craig started in the basement, then went outside and checked the a/c unit. He was prompt, pleasant and efficient."

"Very professional. Explained everything"