Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 345,062 Reviews
beverly B.
richmond, virginia
"He took care of a problem. He was courteous and completed the work as he said he would. Great job!"
maria S.
concord, california
"Cory demonstrated excellent knowledge and was able to communicate in understandable terms technical details."
ms clark C.
madison, tennessee
"The Service Expert was knowledgeable about my issues, and was able to have it repaired in an hour."
elias M.
austin, texas
"because Robert did a very good job."
james T.
peculiar, missouri
carl M.
indianapolis, indiana
"Arrived on time and explained everything they did."
michelle J.
kyle, texas
randall R.
san antonio, texas
"After one month on our normal AC service, the drain pipe backed up due incorrect (no servicing) service. Tech stated no charge yet $121 was charged to my credit card. We Called 3 times and operater agreed should be no charge. She couldnt fix problem. Said another person would call back. No call received and charge is still on my VISA. 9/20/2021"
katherine W.
pflugerville, texas
philip W.
saratoga springs, new york
james G.
elkhart, indiana
"Great professional service"
helen H.
cincinnati, ohio
"Puspa was very professional"
mrs shelton S.
minden, louisiana
"Great customer service was provided upon arrival and leavening communication with me on every detail"
michael L.
tarrant, alabama
"Technician was very polite and professional."
farah S.
loudonville, new york
jerry S.
ballston spa, new york
"He was very professional and he did a good job."
mr notro N.
schenectady, new york
"quick and very knowledgeable"
andres A.
mobile, alabama
keitina C.
oklahoma city, oklahoma
judy B.
winnipeg, manitoba
"Tim was great however he was provided with the wrong filters! I was told another tech would come at a later date to install. I await to be contacted."
mark B.
saratoga springs, new york
ellen S.
eswartz26@gmail.comw. car, ohio
judy H.
headingley, manitoba
"Technician was punctual and very understanding of my need to organize my dogs before he came in. He was very professional and nice."
marjorie K.
mattydale, new york
"he was on time and very efficient & knowledgeable."
kim L.
indianapolis, indiana
"Technician was friendly, and on time"
carol B.
basking ridge, new jersey
"Stanley was prompt and extremely professional. Im very pleased with his work. My new faucet is working perfectly. If and when I need plumbing services again, I hope Stanley will be available."
leonard L.
east syracuse, new york
"Travis was very thorough. Raymond gave me recommendations for future work."
beverly D.
hampshire, illinois
michael M.
milford, ohio
collen S.
hartford, new york
"They were nice and polite, but they were not able to fix the situation. However they were not able to fix the problem."
nancy S.
tecumseh, ontario
"Shelby very efficient at what she was doing. She was polite and courteous. Thank you for the good service."
mary M.
rexford, new york
leonard P.
raleigh, north carolina
"Timely response to a no-A/C condition and quick problem detection."
david H.
manor, texas
sherrie S.
greenfield, indiana
"Service technician, Kaheal, was excellent."
debbie facey F.
plano, texas
"Tech was very professional."
richard H.
strathroy, ontario
"Called before arrival. On time. Polite. Efficient. Kept me appraised of what he was doing. Explained results."
grant M.
downingtown, pennsylvania
"All questions answered"
rosemary H.
welland, ontario
"Refuse to honour 10 year warranty on parts. Jason Collee general manager refuses to return my calls. Left to suffer unbearable heat. .Refuse to give contact info of someone with authority."
robert sr S.
choctaw, oklahoma
mr panico P.
jupiter, florida
"it was a Saturday evening when my system failed. within in a couple of hours they were and resolved the issue. you can't get better then that."
jessica R.
clayton, north carolina
"Will had a lot of information to provide us with in regards to what type of system was best for pur residence, why it was the best one for us, and the most cost effective way of obtaining said system!"
stanley A.
wynantskill, new york
"He was very thorough"
steve L.
cary, north carolina
"Emily was terrific. The three technicians were excellent and made the installation in less then four hours. Good Job. Price was much higher than 2 years ago."
dr mccullough M.
new albany, indiana
"They were very to the point with me and efficient in servicing the furnace"
mrs maiers M.
pembroke pines, florida
"Nice people who answer the phones. Same day service. Professional service."
cheryl R.
florence, kentucky
"Jim Carter always does a great job making sure that our HVAC is ready for the upcoming season. He has been coming here for years, he is like family."
mel rose schulte S.
boise, idaho
rebecca L.
south ogden, utah
"Harry was friendly and respectful. We received a very thorough and complete service from him. He answered all questions and provided tips on care and reducing our electric bill. We look forward to seeing him on our next servicing."
mr. sciotto S.
newtown square, pennsylvania
"very professional and freindly"
steve W.
calgary, alberta
shane M.
edmonton, alberta
"He is the man!"
tracy C.
jacksonville, florida
"Roger is a 10 rating. Elaine is the office is a 10 rating. The other ladies that messed up the scheduled dates is a rating of 2. What a disaster that was though Elaine and Roger did great as always!"
mrs mccarty M.
shreveport, louisiana
"Every service call is handled by courteous servicemen, who take time with an uninformed layman and explain what they are doing and what is necessary...."
marilyn L.
n ogden, utah
"adam was very good about explaining things."
teco E.
jupiter, florida
oliver jr. J.
liverpool, new york
"An hour passed the projected time when the appointment was made."
valerie D.
carrollton, texas
"I called at 2:00am when my digital thermostat said there was an indoor problem. Someone answered the phone and scheduled a technician to come out between 8:00am and 10:00 that day. Daniel came out promptly."
mr mayro M.
delray beach, florida
"He was such a professional. He had to go back to the worksite and follow up check on it which he did when our NEST went off again. He stayed on it and in touch with us until it was fixed!! We so appreciate Alex. He is an asset to your company."
mr d cleveland C.
delran, new jersey
"Individual technician was very knowledgeable and although he did not remedy my problem, his diagnosis helped me to alternately pinpoint my problem and fix it."
kevin B.
clifton park, new york
"Courteous, respectful and explained what he was doing."
jim V.
boise, idaho
"It is difficult to know how much good the cleaning did, but I'm assuming it was needed. For $900 I hope it was needed. The negative is the fact that his ladder damaged the paint on the wall in our living room in several places below the air return grill that he removed for the cleaning. We will need to do some touching up of the paint. Other than that, Angie said that he was delightful. He was very considerate and he cleaned up after himself, very well. She was very happy with him and the work that he did."
erin C.
havertown, pennsylvania
angel S.
cape coral, florida
"You tried to sell me a part worth $17 for $357 which I find very rude an inexplainable your company will never set foot on our property again I hope my refund is in the bank by tomorrow"
marc W.
salt lake city, utah
"Matt did an excellent job"
don W.
austin, texas
anne R.
norman, oklahoma
"I am a long-time customer and have come to rely on the excellent service I always receive from Service Experts!"
ginger B.
indianapolis, indiana
"Waited 11 hrs for service then was told by multiple reps on the phone that this would be a free visit because we were still under warranty and then after he came he said no he wants $99 for the visit. Upsetting!"
alice J.
ellenwood, georgia
daniel L.
burnt hills, new york
tommie M.
pflugerville, texas
"Kevin is great technician! Transparent and knows his craft"
mario C.
stoney creek, ontario
"Very pleased with his professionalism in cleaning both the furnace and air conditioner and answering all my questions. Also took his time in explaining the new agreement with Enercare and all the options available to me before he made the call to Enercare."
mona B.
edmonton, alberta
"Tom was so amazing to work with! He explained everything with so much patience and detail. I appreciate the time he took to understand our concerns and the steps he took to resolve them."
jim B.
london, ontario
bonita T.
round rock, texas
"I had a slab leak two years ago and was flooded, so I was in panic mode when I called. Sales, Adam Henwood - he contacted me within 30 minutes of my original phone call on Sunday, came to assess the damage, showed me options for replacement, and provided details for service on Monday. Andres - did an exceptional job of removing and replacing my old water heater. He explained what he was doing and why, and was extremely neat with his work. He and Matthew did an excellent job and cleaned up everything before they left. All of these guys were very professional and courteous, and did an outstanding job in my opinion."
tom L.
london, ontario
"The service person was so helpful, careful and thorough in working on our heater/air conditioner."
mr stoddard S.
columbia, south carolina
mr best B.
raleigh, north carolina
"The service person completed the work quickly and answered questions without hesitation."
delores P.
raleigh, north carolina
"The technician arrived within the scheduled time. Very professional and observed the safety guidelines of COVID-19."
joel J.
lawrenceville, georgia
"He went the extra mile to fix a problem that has existed since it was installed. It made the unit much quieter,"
margaret Q.
arlington, texas
eric P.
atlanta, georgia
"On time as expected. Neat, friendly."
bob H.
tecumseh, ontario
ann d'aloisio D.
amherstburg, ontario
"Both Geoff and Matt were efficient and very informative and professional"
shirley S.
hilton head, south carolina
"On time. Informative. Thorough"
christine C.
silver spring, maryland
richard N.
seabrook island, south carolina
andres M.
savannah, georgia
natalie R.
kenesaw, nebraska
stan S.
richardson, texas
"Cleaned outside heat pump condenser coils."
joe S.
albany, new york
"No rating because they are not the company that provided the service"
anthony G.
winter springs, florida
"Grant Was Awesoem unfortunately Problem Resurfaced afetr he left"
mike J.
boise, idaho
mr williams W.
jupiter, florida
"Zac is a superb technician both knowledgeable and customer oriented. He actually installed our HVAC system in our newly constructed home and we cant say enough about how pleased we are with our system and the service from Zac!"
evelyn W.
indianapolis, indiana
"Salesman was very professional. Spent a long time helping me decide what specifically my Heating and A/C needs were. Old unit in my house was over 30 years old. It was past time for full replacement. They installed my new equipment the very next day. Jamie and his crew were hard working and very professional also. I highly recommend Broad Ripple Heating and Air Conditioning. Thanks Everyone! Evelyn Whitton Indianapolis, IN"
anita S.
titusville, florida
"Very professional"
patty M.
mantua, new jersey
"Timely, respectful of property, friendly and always honest about my needs."
charles S.
folly beach, south carolina
"2 guys got here at 9 pm Friday night. Worked hard until 1 am but we're able to restore cooling. Much needed with 2 totlers so they could sleep."
james S.
mechanicville, new york
"to date all went well"
mary K.
piqua, ohio
"Notified us prior to arrival of time he would be at house. Courteous.. Reported and explained what he had checked and results."
michael M.
mobile, alabama
"While the technician checked the system for the elusive problem everything seemed to be in order. The run capacitor was checked and found to be in tolerance. He did add a small amount of freon but felt that was also not significant. This problem has occurred 2 previous times but seem to be a year or so apart."
ms jefferson J.
midwest city, oklahoma
"Very professional and informative! Thank him for me."
charlene S.
mobile, alabama
thom K.
raleigh, north carolina
brian L.
hillsborough township, new jersey
"Gerard came out on a Saturday night and fixed our AC quickly and efficiently. He was professional and courteous."
kaye G.
walnut creek, california
"Good explanations of each function"
mark C.
columbia, south carolina
"The part tooka long time to order and I wasn't kept up to date."
mr franklin F.
arlington, texas
"Quick, pleasant service"
albert .
lake luzerne, new york
"As far as we know, everything was completed as expected."
luong B.
kingston, ontario
sneh D.
lawrenceville, georgia
mr wilson W.
carrollton, texas
"Professional, polite and took care of business...can't ask for more."
jack C.
orem, utah
"Clean, on time, explaining, quick."
mr pomykal P.
chapel hill, north carolina
mr hoffman H.
chapel hill, north carolina
"Very communicative about the service provided and checked to be sure system working before leaving."
mike M.
calgary, alberta
"Service was perfect, Technician was friendly and knowledgeable. However, the pricing was very, very high. I called around after to several other competitors and was quoted around $200-250 to install a circuit board (including the call out fee). I'm not sure why I was charged $512 for 1 hour of labour. I purchased my furnace and hotwater tank in the last 3 years from A1 and have always been happy up until this point."
david P.
london, ontario
"Provided me with very good service."
mark S.
east wakefield, new hampshire
steve E.
hermitage, tennessee
"Overall the consultation and technician support for a new RUDD split system installation as part of the Advantage program was very good however the desired/expected humidity level in our home has not been achieved over the past 2+ weeks of operation."
david S.
knoxville, tennessee
"They were on time, an got the problem fixed"
vello P.
lexington, south carolina
"Technician was on time, professional, polite and explained his actions."
kimberly P.
niagara falls, ontario
"Prompt and friendly service."
cynthia G.
austin, texas
"After having an appt on Thurs. it was too late to be of any help. Josh called and helped me send photo of model so when he came the next day he would have what he needed to repair.But it was broken so not able to fix on Fri. either. Now it is Monday and I will wait and see."
thomas G.
rock hill, south carolina
"He is professional and informative"
jimmy W.
chapel hill, north carolina
doreen M.
winnipeg, manitoba
"Timothy was very pleasant and efficient"
dr bullock B.
hilton head island, south carolina
elly H.
carmel, indiana
"Very courteous and efficient"
tuan N.
kansas city, missouri
"Friendly and professional !"
mukund M.
marlton, new jersey
edward H.
earlton, new york
"Unusually late to scheduled time. Arrived at 3:20 for a noon to 2P schedule."
richard P.
duluth, georgia
"Great job."
colin B.
burlington, ontario
"good service"
rob V.
kitchener, ontario
"Knew the tech from previous work done. Very knowledgeable guy."
ms stanley S.
richmond, virginia
scott P.
alton bay, new hampshire
carol. barnes B.
coatesville, pennsylvania
"I had a gas leak in the basement. He immediately responded to my concerns, explained what he would need to do. Also, after completely the job he went to his truck, I them called him back twice (as the electricty went off and I thought it might have something to do with his work) Which it DID NOT. He was pleasant, professional, extremely helpful, patience ( with me). THANKS ADAM"
veech V.
kingston, ontario
"Very friendly, very knowledgeable, very considerate"
gerald M.
shawnee, kansas
mrs redmond R.
nashville, tennessee
mark R.
clifton park, new york
"The communications from the customer service center were well below par. My first call at 7:30am was never followed up on. After 3 hours, I called back, and they said they have scheduled me from 2-4. At 4pm, no response, I called back again, and now I was on a reserve schedule and may not get to me on that day. A manager finally got on the phone, and said he would come the next day. The plumber was professional and did a nice job, but the service center was disappointing."
chris B.
south bend, indiana
andrew W.
jeffersonville, indiana
"Clearly explained what they saw in system"
mr flynn F.
saratoga springs, new york
cheryl L.
denver, north carolina
"Prompt. Pleasant and Thorough"
luis A.
loxahatchee, florida
"Knowledgeable & Respectful"
bob C.
monroe, north carolina
"arrived on time called before coming to let me know they were in route."
anita B.
windsor, ontario
"He was professional personable and wore covers for his feet and suggested an upgrade for the furnace filter changed batteries on the thermostat and showed me how to turn the winter humidifier on"
leon E.
pierre, south dakota
sandra J.
oakville, ontario
"prompt courteous service; explained service provided"
june W.
edmonton, alberta
ron L.
kettering, ohio
dorothy K.
silver spring, maryland
"Because the technician was so pleasant and respectful. I have no way of checking his work, but he was very together about how he did his job and I was tied up with a client the whole time he was doing his maintenance on the furnace."
elizabeth K.
atlanta, georgia
"The service we needed was on a weekend. the Technician was informative and helpful. He was cheerful and knowledgeable. We are delighted with the service. ."
heather N.
dayton, ohio
larry H.
verona, ontario
dr. stephens S.
germantown, tennessee
"Accurate diagnosis of problem"
gloria P.
ganesvoort, new york
mr evans E.
raleigh, north carolina
"He was very curious and corporate."
dr levy L.
palm beach gardens, florida
"Staff are wonderful"
clifford T.
ensley, alabama
"Tech was respectable and knowledgeable."
mr hrin H.
rockville, maryland
"Service was professional and friendly, as Usual."
melva M.
round rock, texas
"Still have toilet leak, noise still in wall occasionally. Plumber flushed toilets 10 times..problem was not solved.."
barbara L.
grand island, nebraska
frank L.
windsor, ontario
"Guys were very professional. Work was very neat. Readily answered any questions I had."
bonnie K.
london, ontario
"The technician explained everything he was doing and answered all are questions"
robert G.
oklahoma city, oklahoma
"Technician was very knowledgeable and pleasant attitude."
edward R.
wynantskill, new york
sharon R.
london, ontario
"Technician was friendly, efficient, gave clear information, answered questions to my satisfaction."
james R.
austin, texas
"Tech was ready to go and then explained each step before he went any further."
larry M.
birmingham, alabama
"Good reliable service"
john H.
nitro, west virginia
robin L.
jacksonville beach, florida
"My AC wasnt working . I called in the morning and Riger came that same afternoon to fix it."
ashley T.
duluth, georgia
larry S.
catawba, virginia
ronald S.
onida, south dakota
elizabeth G.
malta, new york
"Everyone I dealt with, was very responsive, & kept me informed on timelines"
cecilia T.
ogden, utah
yvonne L.
osceola, indiana
"very nice andfriendly"
sandi W.
london, ontario
sean P.
st. albert, alberta
"Friendly, knowledgeable"
laurie B.
calgary, alberta
"Informative and effient"
mr. dujmich D.
west chester, pennsylvania
laura K.
raleigh, north carolina
rick J.
holladay, utah
"The technician was good but my panel has never worked remotely! Ever! I told them before i came to bring one they did not and said I would get a call back which has not happened. What does it take to get this resolved. They note the problem but then the problem goes into a black hole to never be resolved. Very disappointed!"
richard B.
nampa, idaho
chris C.
leawood, kansas
"Shay and Kevin were great! Had me fixed up in no time. They explained what they did too"
jane B.
london, ontario
"Very laid back and personable men to work with felt comfortable with them right away ..honest and friendly not pushy"
ms anson A.
palm bay, florida
"Great service, great technician"
kavitha V.
austin, texas
"Terrible experience working with this company . First time using this company and the worst ever experience. The pricing for the work done was ridiculous. When asked for the detailed invoice the plumber said they could not provide and just wanted us to provide the credit card. The work done should not have costed more than $300 but we were charged $850. I emailed customer service and even they didnt provide me a detailed bill showing cost of part abs labor costs. I will take this issue to all possible ways until this is resolved and I have answers to the $850 charges for just changing a pressure relieving valve."
joe N.
boise, idaho
"Seeing Bryce I know a through service will be done"
mrs jean M.
hilton head island, south carolina
"John is always on top of things"
leroy H.
austin, texas
mrs rodriguez R.
hollywood, florida
patricia L.
hermitage, tennessee
"Technician went over and above help."
cheryl P.
albany, new york
jim walch W.
eagle, idaho
"The technician arrived on time; did everything that was required; and explained everything clearly."
joyce B.
austin, texas
"Technician David was through with performing system check. Provided information as he completed each task. His performance was outstanding. Im still in the neural stage with Strand Brothers service after pass incidents were handled unprofessionally. Rating might improve after other services are rendered."
judy M.
titusville, florida
"Very knowledgeable and explained each step so that I know the system was properly checked."
lalahdee C.
dallas, texas
"Very through on each unit. Explained everything he did."
lidia W.
edmonton, alberta
"i trust my furnaces are in good condition, I bought them from your company and trust you look after them well. the two techs were very pleasant and worked quicky."
steve C.
merriam, kansas
"very efficient, explained what he was doing."
patricia F.
sun city, arizona
dennis V.
wooler, ontario
"we like Josh, he does a thorough job."
rose R.
rome city, indiana
"Brian was professionall and extremely helpful"
gail M.
fort pierre, south dakota
"Tech was professional, respectful and thorough."
brad F.
vallejo, california
"Ethan did a very professional and through job maintaining our heater."
raymond V.
green cove springs, florida
"The technician tested the heat pump systems and replaced failing condencers. He worked competently and was courteous."
royce F.
indianapolis, indiana
"The 2 men inspected our heating & A/C needs; spent considerable time. Found a need and will come back to finish the owk."
jose B.
west jordan, utah
kenneth L.
birmingham, alabama
"Tristan did the job quickly and thoroughly."
ms mann M.
oklahoma city, oklahoma
"The tech was great"
kathryn C.
austin, texas
mike K.
ballston spa, new york
florence D.
burlington, ontario
orlando M.
roanoke, indiana
"He was keeping me informed about the things he was doing and the results."
william S.
orlando, florida
"This was our 2nd 6-month checkup with Tony (Tech). Adrian Young (RSC) came separately as well. It was good that he did because Tony isnt vaccinated and my wife is immunocompromised so we couldnt have Tony come into the house even masked up. Fortunately, Adrian IS vaccinated and he immediately stepped up offering to service the air handler which is inside in our upstairs attic while Tony serviced the compressor outside. Adrian went above and beyond to avoid postponing our checkup. He was very professional, friendly, knowledgeable and customer oriented. He did an excellent job explaining what he did and answering my questions. He impressed me as well as my wife. Hes a great addition to your team and I think he will excel as a RSC."
christophe ruggiero R.
schertz, texas
ms mcdaniel M.
san antonio, texas
"Identified the problem and fixed it. I was in the hospital and friend was here. Do not know any details"
john clapp C.
raytown, missouri
"Didnt seem to do a very thorough inspection. Usually our inspections were longer. We may need to have someone coming during the heating season if the humidifier is not working properly."
arthur P.
port saint lucie, florida
"You are trying to sell me a complete unit for 10000 for something I was able to get fixed for 100.00. Shame on you. I have been a good customer for 12 years."
keith C.
calgary, alberta
james W.
wheatfield, new york
"on time professional and friendly knowledgeable understanding"
alan S.
san antonio, texas
"Called and said was going to be late, and if wanted a different time right at the last minute, why make an appointment then. Didn't check filter or clean unit like before, left a/c off when leaving."
deborah W.
saint paris, ohio
"These two service men were excellent! Thoughtful and curtious. Very professional."
corky B.
oklahoma city, oklahoma
"Aaron and Bailey worked long and hard into the night to make sure we had water for the next day on a 2 day project. I asked for multiple items to be done and they prioritized them in the most logical order."
mrs golembreski G.
cooper city, florida
"He was able to turn off the buzz from the electronic filter except when the air is running. Any decrease in noise from this monster air conditioner is welcome."
kenneth B.
elkview, west virginia
lillian M.
richmond, virginia
"Technician was very efficient, helpful in explanations, courteous and pleasant."
sheri G.
belleville, ontario
"Left as he had other more urgent calls even though I had a scheduled maintenance appt"
derrick F.
middlebury, indiana
cynthia J.
cumming, georgia
"Professional, through, and on time"
bradley B.
edmonton, alberta
"Technician took the time to explain the work and the results."
john W.
springfield, ohio
"twice late"
guy C.
winnipeg, manitoba
mr. antonowich A.
west chester, pennsylvania
"Technician was 1 hour late. I was never called."
mr mccullough M.
calera, alabama
mary C.
fleming island, florida
jeannie R.
roeland park, kansas
john R.
ft wayne, indiana
"Very professionally trained. Brian did an outstanding job I got information from him regarding the Iwave clean air system and referred one of my friends to Roth Griffin"
helen W.
woodridge, illinois
"Cory was thorough, professional and friendly during our visit. We received an appointment right away and were pleased with your services."
tim A.
london, ontario
"Very friendly and informative."
ms long L.
raleigh, north carolina
"With Service Experts I can always count on "needing" something extra, and I can be sure that the parts involved are way overpriced. The technicians were just fine, and I have no complaints about their work."
david B.
indianapolis, indiana
"Efficient work Good explanation of the cleaning process"
joan J.
clifton park, new york
calvin H.
nashville, tennessee
"The service tech was very perfessional."
david S.
cambridge, ontario
mr heidenreich H.
nashville, tennessee
alicia W.
nashville, tennessee
alicia W.
nashville, tennessee
"You quoted me 10-12 for service hrs and it took over 3hrs. Called 3 times to check eta which was a waste of time. Then you say you wont be charging me a trip fee since you are coming back out for the same issue in less than 2weeks but I get a bill saying I own 99??????"
herman C.
norman, oklahoma
"Technician was honest, sought expertise when he needed help. After many hours in heat he finally resolved my air conditioning problem."
danny L.
north bay village, florida
"Sergio was very professional and knowledgeable."
william P.
stratham, new hampshire
"He knew the furnace and what he had to do on the cleaning of it."
dean bailey B.
sun city, arizona
dave G.
huber heights, ohio
"Stan explained everything very well"
tony M.
kingston, ontario
"Very knowledgeable,friendly and courteous"
thomas T.
granger, indiana
ron V.
burlington, ontario
"Service performed as requested and everything explained to me what was done"
mike S.
fincastle, virginia
"Tech made me feel I was in good, capable hands. He took care to do a quality, clean job and made sure I was satisfied. He was here to take care of the problem and me! Thanks, Brad! Comments below referring to the sales consultant are for the one who arrived after the regular tech, Steven, tried to do the regular maintenance."
john H.
delmar, new york
melissa K.
champaign, illinois
mr holub H.
durham, north carolina
"The technician, as always, arrived within the specified time window, was courteous, answered any questions I had, and explained what he did and what he found."
barbara B.
roswell, georgia
"Steven was very thorough and let me know the step by step process."
lesley M.
edmonton, alberta
"Overall, I have been very satisfied with Service Experts. I had to wait a long time for my furnace part and wonder what you plan to do to prevent this in the future."
mr bloom B.
nashville, tennessee
"The situation has not been fixed. Tech have come 2 times at a cost of $66. plus our regular service meeting. I am going to call again tomorrow and set up yet another appt. to clear out what ever debris is causing the fan to become jammed, thus making it brutally hot upstairs snd freezing cold down, Tech are in and out in minutes, temporarily fix, but the problem resurfaces within days. Aldo: I would expect that the filter would be changed as part if the regular service. The service man comes but seems to do as little as possible to get by. I am a long time customer, always used Donelson to the tune of many thousands of dollars and have less snd less confidence in your service team."
charles C.
albany, new york
"right on time, took the time to explain things to me."
denise H.
addison, texas
"excellent service by Christian; explained everything he did"
joshua L.
lake worth, texas
"Oscar was extremely professional and courteous. He provided excellent service and showed up promptly. Upon his exit he explained everything in great detail of what was provided. I recommended your services to family."
gary L.
fort myers, florida
"Customer service"
barry H.
san antonio, texas
lawrence B.
melvin village, new hampshire
michelle H.
albany, new york
donald H.
schenectady, new york
"Tech arrived on time, completed maintenance qickly and thoroughly. No problems found. He also called in another rep to measure for and discuss a mini-split system I had been thinking about for my house."
james Z.
clifton park, new york
"Chris reviewed with us all of the system components that he checked. He seemed very technically competent and was very professional and courteous."
shelley B.
powhatan, virginia
ousama A.
orlando, florida
"Everything got damaged the same night he left. What a waste of money and time."
madelene K.
calgary, alberta
"Although Rob and Noah were friendly and professional, by the next morning after the A/C installation, the furnace wasn't working (no heat), the thermostat wasn't working, nor was the A/C. The promised cover was on back order and I was COLD."
suzanne B.
indianapolis, indiana
bernadette B.
albany, new york
veronica M.
calgary, alberta
"Furnace was thoroughly checked & all of my questions answered."
paul M.
duluth, georgia
"Performed service in a professional manner. Very pleasant attitude and asked questions"
patricia R.
elkhart, indiana
magdalena S.
portsmouth, new hampshire
george A.
austin, texas
"Very professional, thorough, and friendly service."
julie B.
jacksonville, florida
robert S.
churubusco, indiana
"My system was fixed quickly and correctly although I was told that I would be contacted the next day with a price to fix a bad bearing. I still haven't gotten a call"
ms conanan C.
rockville, maryland
"The job was done efficiently."
ethan W.
mt juliet, tennessee
"I called Donelson Air to look at/make repairs relating to a home Inspection that was made at our home. I physically showed the technician various things and also showed him photos from the home inspection. One of the issues was a split seam in the ducting in crawl space. I showed him exactly where it was and he said he would cover the seam with foil tape, yet he did nothing. Now, I cant trust that he truly did anything listed in the service notes. Not happy."
ron/denise M.
clifton park, new york
"answered my questions"
edward W.
clifton park, new york
"They were very helpful and courteous"
joe F.
saratoga springs, new york
"Fast emergency service. Clearly explained what caused the problem."
lenny R.
clifton park, new york
"Kind , courteous"
william M.
belleville, ontario
"He was very informative and supplied excellent advise."
doris E.
calgary, alberta
"Informative, reliable service done on estimated time."
mary S.
austin, texas
"Would have been a ten if replacement of the thermostat had occurred during first trip."
patty-elln A.
south bend, indiana
"knows about the equipment"
ed B.
orlando, florida
"Because he deserved it and he gives some tips so the drain will stay cleat."
herman J.
elkhart, indiana
dave G.
georgetown, texas
"I would rather make appts. or ask questions of a person who is actually on site in the Austin area instead of a scheduling service from some random place. I used to feel I had a somewhat personal relationship with Strand but I don't have that anymore."
mr damianakes D.
palm city, florida
curtis J.
jacksonville, florida
"Courteous, professional technicians. They were detail oriented in their work. Explained what they did and the outcome results. The service is a bit pricey, but understandable during these Covid times, albeit the brunt of it falls on the customer. I still have to figure out how to pay off the new HVAC (bill due next month). I'm not a fan of the lease program. It's just a very expensive loan and is marketed as something else. Another way of putting the brunt on the customer."
tom H.
middletown, ohio
zequiel R.
carksville, tennessee
"No communication at all sales man never came back after selling a/c unit never had information about the a/c program or how much I will need to pay monthly. Sales man name Brandan."
charles w P.
ocean ridge, florida
"Jose',Alex,Dave and all of the Service Expert Teams have been very responsive to my questions and needs for our 4 HVAC units. We are very happy with your services."
jeanne F.
guelph, ontario
"Russ explained all and Made me feel confiden"
mr semken S.
charleston, south carolina
"Because you came quickly to check out my problem. All 3 ladies I spoke to on the phone were absolutely great to deal with. But, I am confused on what I was told on Thursday 9/16 on how long it would take to get the fan motor compared to when I actually got installed on Friday 9/17.I do appreciate the service."
mr hayden H.
palm beach gardens, florida
fred W.
mainville, ohio
"Technician reported on a potential problem, recommended a solution, and then fixed the problem,."
michael V.
voorheesville, new york
"The tech performed the maintenance as expected."
andrea G.
syracuse, new york
"Informative, friendly consultant, answered any and all questions I had"
virgil decker D.
roanoke, virginia
"Timely, personable,"
deborah P.
clinton, utah
phillip M.
ft wayne, indiana
"Bill should have been itemized. Still, the service is always excellent."
james A.
moore, oklahoma
"I know it's a Saturday, but this tech just wasted to leave asap and worry about the problem next week. My AC working isn't a priority. I work from home, I need a working unit. I purchased this plan for priority... my thermostat needs to be replaced."
mr johnson J.
orlando, florida
mrs bostic B.
nashville, tennessee
jeanette Y.
roy, utah
mr. shuke S.
jacksonville, florida
daniel S.
layton, utah
"A great price and installed the day after the first consultation."
diane B.
washington, district of columbia
"Tech troubleshot issue immediately."
carrie J.
dayton, ohio
"Friendly, informative, on time and stayed on schedule"
penny W.
winnipeg, manitoba
"very responsive to questions, excellent knowledge"
ellen L.
jacksonville, florida
"Staff punctual, friendly, knowledgeable"
debra M.
mount elgin, ontario
"Very informative Worked quickly"
martice D.
bellwood, illinois
mrs baker* B.
hilton head island, south carolina
"Kurt does a great job!"
kirsten J.
sugar hill, georgia
james W.
indianapolis, indiana
"Technician was using electrical tape instead of replacing the screws he took out and I happened to notice. He put screws in then."
william K.
hamilton, ohio
"When I scheduled the appointment I stated that at last year's maintenance the tech had to make a 2nd trip to bring out the air filter. With maintenance being offered only 1 per year I would expect the filter to be replaced automatically. I was told by the person setting the appointment that this year the tech would arrive with a replacement filter. However, yet again this did NOT happen. In fact the tech had to make 2 extra trips to my home to provide me with the correct MERV 11 filter for my system. My system also has a UV light - which should be replaced annually as well - yet the tech had to bring one on his 2nd trip. Service Experts knows which unit I have and know which options I have like a MERV 11 filter and a UV light. Why can't the tech simply bring these disposable parts on the first day?"
phyllis L.
mechanicville, new york
"Derek was very professional and explained things well."
magdalena V.
glen allen, virginia
"Charlie and Justin called beforehand, and arrived on time. They were courteous, polite and cheerful. They took their time checking the system and explained everything to me. Great service! Thank you"
terri O.
odgen, utah
paul/betty K.
syracuse, new york
"polite, courteous and efficient"
rhonda C.
farmington, new hampshire
"As usual I am totally confident in service received."
margueritt M.
merriam, kansas
"very polite and efficient"
dave G.
latham, new york
"Mike did a great job and was very informative. He has a good way about him"
morgan D.
mendenhall, mississippi
"Thorough service review"
leonard H.
lambton shores, ontario
ms bruschi B.
hermitage, tennessee
"Great service"
steve R.
boise, idaho
jim B.
indianapolis, indiana
debra O.
montgomery, ohio
"Friendly Fast Honest"
emily P.
st joseph, michigan
"They did a good job"
robert S.
mechanicville, new york
"Technician was neat and completed is work in timely fashion, then provided oral and written reports."
barbra A.
marietta, georgia
"Jamie was excellent and did a very thorough job"
frank V.
latham, new york
"Fast and thorough."
carlo S.
east syracuse, new york
"The plumber snaked the drain"
mark C.
tega cay, south carolina
"It goes without saying that teammates are so key to a companys image and reputation. Thoughtful, professional and conscientious execution is critical with todays air conditioning and heating installation and servicing. Komfort Air Service Experts demonstrated they care about the customer experience with my most recent upgrade to the EL18XCV and SL280UH equipment. Installation day was a challenge. But, management listened to my concerns and put a plan in motion to make things right. They sent the master technician Mike Long. He used his 16+ years of experience with Service Experts servicing Lennox equipment to figure out and solve the communication problem and get our family air in time for Labor Day weekend. His personality and professionalism are top notch. He cares about getting things right. From the moment I received his call that he was on his way until he completed the work he maintained a positive outlook that instilled confidence in me that he was going to figure it out and he did. Mike is a welcome sight whenever I need HVAC service."
donna A.
orlando, florida
"no report of what was done, tech seemed more concerned with selling a new product than performing needed maintenance"
mr. depp D.
malvern, pennsylvania
"Quick, thorough"
elizabeth T.
mobile, alabama
"Prompt service, friendly and knowledgeable tech"
raul M.
troy, new york
"Efficient timely service"
steve C.
ogden, utah
"The Tech Jim is the best"
georgia W.
round rock, texas
"He had a courteous business attitude and did his work quickly."
zoreh F.
cottonwood heights, utah
"They did an excellent work gentleman training the young man was calm and nice"
mr lynch L.
longwood, florida
"Everything was executed perfectly"
curtis H.
spruce grove, alberta
keith N.
calgary, alberta
"The fridge is still working well after 2 days ..."
mike M.
cedar park, texas
"Very professional and knowledgeable technicians. Courteous, very thorough. Good work - advised of process steps and completed ac check in reasonable time."
ed W.
choctaw, oklahoma
"Aaron was efficient and friendly. He kept us informed of his progress whenever we asked. When he was finished he went over everything he had done and answered all our questions about the instillation and went over everything we would need to know about the tank and adjustments made from the previous tank. Great service."
elizabeth M.
austin, texas
mark R.
oakville, ontario
leslie M.
raleigh, north carolina
"Technician was prompt, courteous and very detailed in his explanations of my systems and what he was checking for."
patricia L.
mechanicville, new york
"technicians were friendly. polite and seemed very capable."
jean M.
dallas, texas
donald N.
kissimmee, florida
rene M.
edmonton, alberta
"The service was prompt and the technician explained the system will"
mrs zollars Z.
johns island, south carolina
"Efficient and on time"
werner paul P.
gloversville, new york
mr herron H.
norman, oklahoma
"Technician solved the problem."
mr butler B.
ocala, florida
margaret S.
new haven, indiana
"He was very nice and professional...I was satisfied with the appointment"
brian R.
edgecliff village, texas
"Your technicians were polite, professional, skilled, and efficient. They also documented their work in photos and encouraged me to verify the work before they left."
mr holladay H.
irmo, south carolina
"Brandon knows his job, is professional, expedient and personable."
rick B.
ft wayne, indiana
"Joel was very nice and answered all our questions."
george M.
beaufort, south carolina
"Matt is the best. He is courteous and professional"
john A.
austin, texas
"The tech was personable and informative. In all the years I have had technicians come out I have never had one ask to go into my attic to check my insulation until Francisco asked I told him it was not necessary."
merton B.
orlando, florida
"Very knowledgeable and professional and pleasant."
jim C.
albany, new york
"Great service"
gary G.
norman, oklahoma
"Great service"
murray K.
calgary, alberta
"Found it to be a bit pricy. So will watch that"
joanne M.
durham, north carolina
michael C.
syracuse, new york
john Z.
dallas, texas
"Andy Bromberg is extremely responsive to any and all questions and issues that arise both during and after the installation of our new Systems!!"
alan L.
austin, texas
"Heat pump seems perfect so far. Cleanup was excellent. Thermostat was explained, but I could use more explanation."
gerald M.
napanee, ontario
"They were fast at changing the tank,"
cathy P.
casselberry, florida
"Called prior, timely, professional, explained service and conducted overall service."
brian T.
london, ontario
lilliane T.
palm beach gardens, florida
ken G.
kitchener, ontario
james D.
ballston spa, new york
"They were late and we were never told that we could not use our own store bought parts."
mr quinn Q.
mt juliet, tennessee