Service Experts Heating & Air Conditioning Reviews

"The job itself was 9-10, but the fella did not call before showing up a few minutes early, and he forgot to include a part, so he had to come back the next day (which was not a problem, as we were home)."

"Everything seeed to have been done very efficiently."

"Jimmy always does an exceptional job and we are always pleased."

"Gentleman was vey polite and answered questions."

"Technician was helpful with the minor issues I had!"

"Accomplished all work on time and professionallly"

"Quick, complete with full explanation."

"Punctual, Efficient, Professional"

"Clean, efficient and thorough service done in timely manner beginning with work scheduler and completed by service technician"

"Preston was very knowledgeable and explained everything to me so that I was able to understand. He was proactive in checking my external faucets for winter and in checking my over-20-year-old hot water heater. He explained the situation with my hot water heater and the various options."

"They were professional and fixed the problem."

"Jimmy is very thorough and prompt servicing our account."

"he did a good job ofchecking the furnace"

"The first technician was great. The second technician told me I needed a pump at $350 and if I would order it right then he would waive the service call fee. He acted very disappointed when I explained I needed to wait. A second opinion by another company was the pump is perfectly fine and does not need replaced. I would rate the first tech at a 10 and the second at a 2."

"Richard responded my initial request during Thanksgiving holiday, did a detailed inspection during on site consultation, provided thorough explanations/financial details of options and arranged the earliest installation as he can. Abdul and Michael did a solid installation and discovered a previous mis-installation of the switch on my existing humidifier which caused it not properly functioning for years. Appreciate all their great works."

"The young man was very courteous and informative. He explained everything clearly and repeated things a number of times because of my hearing loss. He wasvery patient with me andmy questions. he is an asset to your company."

"Micah and John arrived for the service. Both were friendly and respectful. Micah immediately went to work on the furnace and did an excellent job. John inspected the water heater, explained the problems and gave me an estimate of the cost to fix it. He told me he would have Adam come and do the repairs as needed. Adam came about 1/2 hour later and repaired the heater. It was not an easy job but he did it well. I am very happy with all the guys. I have worked all of my adult life and was the Office Manger over 250 people. These guys showed all the qualities that you would want in an employee and believe me they are hard to find."

"I called for resolution of a furnace pilot light issue. While this issue was resolved the technician took it upon himself to run a Carbon Monoxide test apparently in an attempt to sell me a new furnace. This is one of my rental properties and while my Tenant was present during the repair I was not. The technician told me that because he registered 2 PPM of Carbon Monoxide that he could not leave the furnace running AND that I needed a new furnace. The technician shared this information (2 PPM) with my Tenant which sent her into a panic and therefore I'm stuck buying a new furnace even though I don't need one! Upon my own research I found via the EPA website that homes without a Gas Furnace have an average 5 PPM."

"WHEN I CALLED THE SERVICE EXPERT I RECEIVED A CALL BACK IN ONE HOUR AND THE NEXT DAY HAD APPOINTMENT. THE TECH. ARRIVE ON THE EXACT TIME AS TOLD. IHOPE WE GET THIS TECH LAYNE THE NEXT TIMETOO. ASSET TO YOUR BUSINESS.FOR SURE."

"Good service and discussed what I should be doing."

"The service guy, came in put his shoe covers on and went down and did the work in a timely fashion and left."

"Showed up on time, was very professional and kept me informed as he went along completing the service"

"Honest and excellent service by the technician"

"Looks like the problem still exists, its on and off."

"Stephanie persevered in troubleshooting the problem with the furnace. She took her time and the necessary steps to diagnose what was wrong and got me back up and running. She's very professional. I was impressed!"

"Josh is always friendly, efficient and professional."

"always professional. take care to keep area clean and clean up after done"

"He did what is expected."

"I am livid with your new LACK of service. I had two people out yesterday for the semi-annual service. The one guy had an extremely soft voice, muffled further with the mask so I could not understand a word he said, which turned out to be techno-babble anyway. Finally said something about a valve and the fan in the air handler and a fan in the outside unit. I did not understand what the issues were and he did not explain. For example, the fan is operating at 1.2 instead of 1.5. What does that mean? I asked him how much to replace the valve and he said he did not know without going downstairs to check the price. In the next sentence, he asked if they wanted me to do all of the work. WHY would I want them to do work when they would not explain WHAT had to be done, WHY it had to be done, and HOW MUCH it would cost? He said he would send the summary via email but I have not seen it so who knows where it went. But it gets worse! The AC worked fine before they came but does NOT work this morning, almost as if they sabotaged it or messed up something while fooling around. Now I will have to hire another firm to clean up what your uncommunicative staff messed up."

"We have ben with you folks for many years because of the great service you provide time after time."

"Alan was very personable and quite thorough"

"comfortable asking him questions"

"Arrived when expected. Called ahead. Wore mask while in the house. Performed the necessary service within about 30 minutes. Professional and friendly. Answered all of our questions."

"Prompt, professional and very efficient."

"The only comment is that we did not a a call telling us he was on his was as promised. I was working so I was trying to plan for arrival . But otherwise it was great."

"Prompt and courteous"

"Always dependable service and technicians"

"Nuck was very professional and easy to communicate with. He was very timely and left everything nice and clean."

"As our regular service technician Michael is interactive with us on a personal level as well as professional."

"I always ask for Adam. He is the best."

"He did a very complete review of my system. He said no major problems and gave me advice on two items that will need to be replace. I told when we can afford them, I you know.will let you know."

"Top notch customer service !"

"On time, courteous, professional."

"I have always had outstanding service with Rolf Griffin"

"Ted was efficient and explained what he was doing, what he found & when complete left the area clean."

"Technician and trainee introduced themselves, wore masks and shoe protection. They were respectful, knowledgeable and efficient."

"Setting up the appointment was very easy and they keep you informed along the way. Todd arrived on time and was very polite and friendly. Wore his mask, where now is very important. Also I appreciate that they wear shoe coverings also. He wanted to make sure if I had any questions or concerns he would answer them."

"Listened and answered all my questions. Took time to explain features of my system that is relatively new to me. Seemed more knowledgeable than your average tech."

"Very polite technican. Knowledgeable. However still waiting for information on the part for the fire place. Cost and when this will be installed."

"We love Long, he is so dependable and trustworthy!! He deserves a raise!!"

"Very friendly and professional"

"He provided exceptional service"

"Service was very quick and I would have expected that the filter would have been part of it..My wife checked and needed cleaning..she took out and washed it ...I would have appreciated that it was brought to our attention to clean it."

"Wonderful and explained exactly what he was doing and why so I could better understand how to take care of the system between services."

"Response time was excellent. Technician was knowledgeable, efficient and exhibited a pleasant personality. He presented himself in a professional manner. Problem was diagnosed and rectified quickly."

"Always great service."

"james excellent tech. spoke to me about the job & was very thorough"

"The inspector was fast, on time, and knew what he was doing,"

"Thorough"

"Friendly, efficient, knowledgeable service technicians."

"Friendly and efficient"

"Prompt, professional, thorough"

"Efficient and quick."

"My scheduled time was 8-10 am...Shawn came a little after 8. He was friendly, efficient, and came to do what he had to do."

"The tech seemed to do the job quickly and efficiently. He also discussed with me what he had done and informed me of the benefits of adding A/C to my house."

"efficiently carried out"

"The technician knew what he was doing, and he performed his job quickly and proficiently."

"The guy came previously and there was a gas leak and he never ordered the part or tole me the severity of what could happen. Sean was out here with a crew cut technician who was joking that there could be a monoxide leak. Now, Grid shut-off gas to my house and I have no gas and the meter is inaccessible by techinicans."

"Very informative and professional"

"Identified the problem and got the furnace going. Only charged for the visit. It was a problem with the filter so no parts replacement."

"Thoughtfulness and sharing of info and responsiveness"

"Repairman was exceptional and very helpful. Outstanding representative for Strand Brothers."

"Timely, courteous, competent service"

"Technician answered all questions. He was polite and professional."

"Becaue $650 toilet...plus a $5000.00+ reno...when I repaired the damn toilet for ,$60.00.... I feel like tour tech took advantage of my Mother."

"Professional, personable, mask-wearing. Adequately explained the service, findings, watching, and options."

"Prompt, courteous service!"

"Smart, knowledgeable, skilled and personable."

"I thought he was very thorough in his work and took time out to explain what he had done as well as his findings. In the future I will request that he conduct my service calls."

"Sylvia was very thorough and explained everything"

"professional and friendly"

"Helge was very thorough and explained everything he did. He wore a mask and was careful inside the house."

"Great job"

"courtious"

"The lady was very thorough as far as I could see.. she was eager to comply w a couple of requests my daughter made. It s just that it took her over two hours to complete the check up. I was busy and could not watch her all thru that."

"very clean / efficent (?)"

"Cody was friendly and courteous. He was also very knowledgeable about your products and did a good job of explaining things. He and his assistant, Derrick Germany, arrived at the expected time for our appointment.."

"On time and worked well."

"Very efficient and professional"

"On time , polite"

"Was just a guy measuring everything for a quote...no service provided yet"

"Very professional"

"The initial replacement of the part for our toilet was not successful. The toilet continued to run for 2 days. I had to turn it off each day. When the service person returned, he adjusted the part and it has worked fine since."

"Issac is knowledgable and a pleasure to talk to"

"Tech was friendly and well trained"

"Luis did a great job!"

"The Technician was very informative, and solved the problem"

"Friendly very thorough"

"Very knowledgeable and competent. Great job."

"The technician came when expected, was courteous and efficient and left the fireplace in great shape."

"Will was thorough, explained his findings and work he performed."

"Everyone courteous, professional. Flexibility in scheduling with desired rep. Service rep detailed, friendly, and informative."

"Problem was from a previous repair. Completed at No Charge."

"Steve was the technician for the fall health report. Steve found multiple weakness within both the condenser and coils of my aging system. He recommended the advantage program and Elias showed which system would be best. And was installed on oct 14th. Both Steve and Elias were very professional and appreciate their service."

"On time, scheduled in advance, reasonable price."

"Janssen was very polite and thorough! Felt very good about his service he performed on our system!"

"courteous and efficient service people"

"It took a very long for them to get here. They did find out the cause of the leak detector going off."

"Timely advice and simplified explanation of available options. Timely Installation."

"Very friendly and very efficient."

"Good service"

"Personnel wer professional, competent, and willing to do whatever necessary to gain our confidence."

"Very efficient and informative"

"Both technicians were very helpful an courteous explained what they were doing also asked if I wanted the promotion for the hot water heater"

"Courteous, prompt, knew what he was doing"

"Friendly, professional"

"On the previous inspection 6 months ago, only two issues noted. Now surprisingly after 10 year warrantee expired, multiple issues noted with the result of quote 'failed inspection'. What gives. was this an attempt at a money grab?"

"The guys where great, friendly and accomedating yo my needs as a handicapped person. However, the clean up (not a big deal) was totally overlooked. And, I was told the water should be hot in 20 minutes. The crew left then I left... the water still was not hot upon my return. At 7 o'clock the NEXT morning the water was still cold. I discovered that the circuit breaker was NOT totally turned on. I, thankfully, was able to correct the situation. This was my first use of the PLUMBING side of RJD."

"Very thorough"

"Russ provided excellent analysis and prevented potential winter problems."

"Juan is very professional and does a great job."

"Always had good service"

"The serviceman was friendly and seemed very competent. However, soon after he arrived, he asked my husband if he could use our bathroom. My husband was caught off guard and agreed. The serviceman smelled up the bathroom. I told the person when I called that we were at high risk for Covid and to be sure the serviceman wore a mask. He did do that but he should not have used the bathroom. We had to thoroughly clean and disinfect the bathroom. He could have stopped at a McDonalds or another business to use the bathroom before he came. During Covid, this is totally unacceptable and showed a lack of respect for our health and wellness."

"Very professional in manners, respectful to our property, and very congenial. Thank You"

"The technician was polite and knew what he was doing."

"He got here on time and did his work and I am pleased."

"Tech had to come back three times to solve issue. Unit went off due to drain pan being full and tripping. The quarterly cleaning caused a buildup of gunk in pan stopping up drain. Then third time over the the hose came off drain pan and caused unit to turn off."

"would have been a 10, but only one out of two buildings was serviced."

"Speedy, on time response; quick resolution of A/C problem; professionalism of your tech, Robert"

"Prompt and efficient service."

"Technician very respectful and responsive to concerns. He went the extra mile to do his job."

"He serviced the furnace"

"On time didnt give up till the problem was fixed with the furnace"

"Technician was great."

"Prompt and honest"

"Excellent work and very nice men. Chris (plumber) and Josh (air conditioning expert) did excellent work."

"The tech and the sales person were very knowledgeable, and answer all my questions and concerns. They were very friendly and made me feel very comfortable in feeling they care about their customers. I was just about to tell Calverley I was going with another company for my air conditioning and heating needs, but because of their visit today I will stay with Calverley for the time being. I appreciate their thoughtfulness and the work that was done at my house today. Please let them know I appreciated both of them very much."

"Technician was very prompt in arrival and executed diagnostics I've yet to witness"

"Polite, friendly, respectable, and answers my question with great detail. Alfonso seems like a very honest person and that is something that is very important to me."

"Very courteous & friendly."

"Zachary was very efficient."

"Very professional"

"Rey noted an issue upstairs with condensation around the vents due to lack of insulation in the roof area that could cause damage. Explained the issue clearly and how to correct it with insulation. I got scheduled within two days to get the necessary work done."

"Personable and efficient technician. Tried to discern the leak at the washing machine by checking hoses but did not pull machine out ."

"was able to solve my problem efficiently"

"Showed up, were professional, gave me a great referral for service."

"Prompt and thorough."

"Danny was very professional - came in - took care of the service - and answered any questions I had and was very personable."

"On time. Explained the problem and cost involved. Courteous."

"Prompt, good communication, informative, appropriate level of friendliness, skilled"

"Adsyl always does a great job ... and communicates very well."

"I very much liked Josh, but the problem was not fixed the first time. He had to be called again on the Thanksgiving Holiday Monday. A brand new furnace..two service calls?"

"Arrived on time. Completed the job in a timely fashion"

"the man came and did what he is suppose to....a week LATER! he is not responsible for the CRAPPY Company"

"All was good, except when he blew out the line, or whatever he did, it got trash in my sink."

"Chris was very thorough and took his time."

"The technician explained in great detail to me everything I needed to know about my ac/heating unit. He showed me how to adjust my thermostat. He was in and out. Didnt waste a lot of time. I was very pleased with his professionalism."

"The plumber was excellent. He did a great job, worked very cleanly, and was very professional."

"The technician observed safety precautions, was thorough, and didn't seem to mind answering several questions."

"courteous service, delivered as promised"

"He was understanding to my Autistic son and his questions and understand our new tempoteratact."

"the A/C technician came over to service my unite did arrive in time and try to solve my problem, they are to return to complete the job"

"Mr. Barrett was very professional and respectful. I would recommend him highly to work on my equipment again."

"He was courteous, informative and careful"

"Terence did a good job. Very efficient and communicated well."

"I always request Jim as he gives me great comfort with his expertise and thoroughness taking all the time he needs to complete the work. Plus the fact he's a really nice guy!"

"everything OK...........at the moment"

"Alex is very personable and we liked his manner4."

"Timely arrival. Explained what he was going to do to fix the problem."

"The problem turned out to be minor, and it was a quick fix."

"You grossly overcharged me for the CHEAP plastic part, and stayed way less than the 2 to 2 1/2 hours that were estimated for the job. I COMPLAINED to the technician and asked for a call back from the companys price setter. That was Tuesday morning, & NO ONE called, so I just texted a phone number for Strand requesting Dales full name and US Mail address."

"Very rapid response and extremely helpful in getting heat to my tenants"

"Scott always is professional informative and courteous"

"Tech is fine and did everything we asked. However we bought our furnace and air-conditioning unit from you six years ago and feel its a piece of junk if it is already falling apart. When do you suppose we will have to replace it?"

"Technician was able to take care of the same day we called in the need to replace the thermostat in one of our group homes for adults with disabilities."

"Right on time. Tech very friendly and efficient."

"Arrived early (good sign) and did the job as expected."

"The technicians at our installation were efficient and courteous. The system was as ordered."

"Kevin was very pleasant, got the job done, but failed to take care of the little things. Specifically, we had to call to have him return because both units threw a code because they had not been reset after they were disconnected for service. Also, wife was absolutely furious that he tracked mud into her office and soiled her white oriental carpet. Grrrrrr!"

"You were able to prove Service on a weekend."

"Oscar did the diagnostic tests that I expected"

"Great job is always!"

"He was prompt and flexible meeting our needs when a parts shipment did not arrive on time."

"Matt was very knowledgable and helpful with questions I had."

"Certious and thorough"

"The two technicians were extremely knowledgeable, very friendly and the utmost professionals."

"Clayton is very efficient and explained the function of my whole house humidifier and showed me how to change the filter should I ever need to."

"Ted was fantastic all the way around. Truthful and transparent in his explanations."

"Lawal, the technician was prompt, courteous and efficient."

"He did an excellent job and cleaned out a plugged up A/C drain that should have been detected and cleaned out previously. Much work, but he got it done."

"He did not end up fixing the problem. But he did try."

"Great technician. Respectful of property. Efficient."

"Problem still is there and was not fixed"

"The technician was courteous, arrived within the time framed promised, wear a mask and covered his shoes when entering my home. Make sure I understood the services he provided."

"On time??"

"Technician was on time, and did a good job and explained all that he did. Very personable!"

"Both reps from Pardee dwore masks and were very considerate and knew their job."

"Technician was great - on time and completed the inspection and service thoroughly"

"He was on time and had his mask on."

"The best service & timelyby the best people!"

"technician was very thorough"

"Is this rating for our furnace check? That is what I'm doing this survey for!"

"Jorge was very knowledgeable & very thorough"

"Because of his expert knowledge of how to fix the problem."

"The technician, Taven, who performed the heat pump inspection on 10/09/20, indicated to me that the dual capacitor 40/10 on the condensing unit is getting weak and recommended a new one be installed. I agreed to his recommendation. Taven said I would get a phone call from your office to schedule the work. As of today (10/15/20) I have not received the call. Please call me at (803) 772-9903 as soon as possible. Mike Rivers"

"The service was excellent & professional, thanks ?? great job guys."

"Mike is an exceptional professional. We trust his judgement and ability. He provides outstanding service. You are fortunate to have him on your staff."

"On time arrival and completed timely."

"On time, professional, thorough, and explained everything well. And thank you for wearing a mask!"

"Techs are always very efficient, courteous, and answer any questions you have. Very satisfied with the service from A-Plus."

"It was challenging to understand what we were being charged for because the person I spoke with and the technician provided different numbers. I'm also not sure if we received a general service or just the repair. Otherwise, everything went well and the technician was friendly."

"Lance was not very professional. He looked at the duct lines and never checked out the buckets, connections. Then filled out a service ticket, took a picture of it and texted it to me. Not what I was expecting for a quote on doing the work. Nothing he recommended addressed the dust in the house."

"Ryan was thorough and efficient, plus friendly. He adhered to all safety precautions."

"Austin was very prompt, professional, knowledgeable, jobs and personable as well. Thank you!"

"The Tech seemed very knowledgeable"

"Thorough and knowledgeable."

"Gezon was to my house to perform the yearly Furnace inspection. He was on time, very pleasant to talk to, answered all my questions and explained in layman's terms the results of the Home Health Report Card. I have no hesitation recommending Abbey Air and Gezon."

"scott is very competent. he answered our many questions very well. we have confidence in his work abilities. we were happy to sign a maintenance contract with him."

"Joseph Pernell is amazing and can quickly and efficiently analyze and solve any problem and does so with a smile."

"Joe arrived and asked what the problem was, went to the furress, found what was wrong, ordered the part, came back two days later and installed it. Problem solved."

"Technician was professional, explained things to me, efficient."

"The technician was very thorough and explained issues that he found."

"I have 6 month check up and the AC work fine after the inspection the technician told me low in gas, i agree and willing to cime next day to fix it. at the same night of inspection date the ac totaly stop working. next dy when the technician show up said the gas ok but the motore need to be change so I agree too. Thats was on friday and because they dont have it they move me to monday and when i call the office they sechdual me to tusday. which me and my family suffering with extra days. so I am planing to dicontinue service with your company"

"Friendly and knowledgeable"

"Service expert was very good explaining everything he was doing and checking."

"Brandon Hawkins and Eli Hambrick did a great job installing my new a/c unit and thermostat. Brandon was very thorough showing me (senior citizen) how to work my new thermostat. They also did a great job cleaning up after they were through with the job. Both Brandon and Eli were very professional, courtesy and friendly. Great job young men!!!"

"Technicians Chris who came yesday and Pedro who came today were absolutely wonderful. Chris diagnosed the problem with my faulty thermostat and Oedro installed a new one and it is SO much easier to use than my old Pepco installed thermostat that failed."

"Michael was very thorough in his approach and explained what was needed. I trust his work."

"Tech. very good"

"Robert was wonderful! I would hire him in a split second."

"He was there on time, checked our furnace throughly and was very respectful."

"service folks came after 7pm"

"William was respectful & took time to answer question. He educated us about contract that we did not know"

"Helge has serviced our AC, Furnace and fireplaces several times. He is competent, thorough and pleasant."

"The technicians were very knowledgeable and answered our questions. They listened to us and were very nice."

"He did a good job"

"Pleasant technician who went about his work with little trouble to the household"

"Great service. On time, efficient"

"Jorge told the starting capacitor needed to be replaced. Fine. I told him to go ahead and replace it. Little did I know I was going to be "robbed" on the price price of the capacitor. $141 for $15 capacitor. Are you kidding me? Don't bother calling to renew the service contract. If you're going to mark materials and supplies up nearly %1000, I clearly need to find another company."

"He fixed my issue. Very nice and plesanr"

"On time, friendly, informative, and clean"

"His service is superb because he cares so much!"

"Bobby was nice, efficient, and really seemed knowledgeable about my furnace. And he wore shoe coverings! Nice guy!"

"The Tech knew what he was doing."

"He was fast and efficient."

"Technican very professional and knowledgeable"

"I'm still waiting for a price quote to fix the humidifier problem."

"Technician was knowledgeable, pleasant, prompt, and polite. He took time to explain the situation, provide solutions, and quote for future work."

"Service above and beyond. Exceptional diagnosis and solution to problem !"

"Travis (Service tech on call) checked for potential gas leaks which was satisfactory. However, the call center deserves a number 3. She 1st claimed no service agreement, then claimed Falso didnt install the water heater and on the 3rd call said she would put a request in after we provided additional backup data. Very disappointing. Rating 8 was averaging both."

"Came on time. Polite. Everything went smooth."

"Kyle is an expert at what he does. He is courteous and I am always confident that he does the job right."

"He provided good advice"

"Chris was very professional & explained everything in detail, so I could understand it"

"Barlows has always been fast and efficient. They have taken care of us for many years. They can suggest things or tell us what to watch for."

"Matt did a great job, very efficient and courteous. Answers questions thoroughly."

"Outstanding service"