Service Experts Heating & Air Conditioning Reviews

"Your representatives were friendly, professional, and efficient."

"Very courteous and knowledgeable, very easy to communicate information regarding products and services"

"I have always received excellent and prompt service from Broad Ripple Service"

"8 is great but in the spirit of process improvement all of us can make improvements"

"Reliable friendly and competent service"

"Very reliable with good Responce time to issues"

"Rarely make recommendations to other people."

"The two gentlemen who came to service the AC were both very polite and friendly.They answered my questions and explained what they were doing and why so that I could understand. A pleasure having them here."

"I find the service fast, the work well done and your staff very friendly."

"Same day service"

"After 30 years, I still haven't had any major complaint."

"The technician that did my annual maintenance service on August 4 must have failed to do the job correctly because when I turned on the heat just a week or so later the blower came on but there was NO heat. I called for service on Sept 20 and a technician came on the 24th. It seems to be working now, Sept 29."

"Good customer service"

"Didn't show up or my spring appointment for a/c until Sept bember because you had higher paying customers. My ac was scheduled in June!!!! WHERE IS MY RECEIPT AS PROMISED??? Should be no cost since you missed th ac season because you had higher paying"

"I was very pleased with the service, but I am rarely asked for recommendations and I don't offer them unless asked."

"On time seem to know what he was doing"

"more expensive than I thought"

"consistent good service"

"Both technicians were respectful and helpful with suggestions"

"Overall I get great service."

"Always here when I need them"

"They don't communicate with the estimator, the service rep and the worker. The worker takes your money and then signs your name as the work is completed. It was not, charcoal filter promised but not replaced."

"Both technicians were knowledgeable and friendly"

"On time; polite service technicians who always answer any questions I have."

"Always honest competent service"

"Service tec. very knowledgeable. Known him 15 Yr"

"james was very efficient"

"Chuck was very helpful"

"Service"

"The sales person was very nice. Was not able to or wanted meet my goal for equipment. I purchased a competitive mini split from another well know HVAC company for $3,000 less. Installed."

"I have very few friends who have not already made their decisions about maintenance."

"I like your teams but everything you have sold me has had some issue. Sold me a Humidifier it then was discontinued and no parts but I could buy a new one. You sold me a circut breaker so it wouldn't blow out the mother board had to buy a new mother board as it blew out, sold me a new thermostat but the new motherboard didn't work with it so I needed a new thermostat"

"Very professional company"

"I was pleased with his prompt and efficient service."

"Most of the techs are good; however, others are just trying to sell stuff"

"exceptional servicing on my schedule"

"Great quality of service."

"Great professionalism, knowledge, and customer service I've received. I've followed their advice on things I needed to keep my unit running efficiently and I have not had any issues."

"Professional,"

"it's a good company"

"Excellent Service"

"They show up -courteous"

"Have been with them for over 16 years and they have always done the best for us."

"Professional service"

"Plumber and dispatcher were both courteous, professional, and provided service within 30-40 minutes of my call because sewer problem backup. Thank you very much!"

"Josh was super kind,respectful and worked hard."

"They checked all the boxes"

"New to us, still reviewing your service. As an Advantage customer, the filter was not changed due to not having one available, this filter is changed annually? Mine was not, waiting to hear from Stevenson on my filter?"

"They were unable to resolve my issue. And nobody called me back until I put in another online request."

"Jason and Cody were very professional and courteous. They explained the reasons and benefits for replacing a very old heating system."

"On time service from the heating and air people"

"The Service Experts have been efficient, polite and knowledgeable about the repairs they are performing."

"Don't know any other Heating& Air companies."

"they knew what they were doing"

"Climate Control is our exclusive HVAC service provider."

"Tune up went uneventful."

"When I call they're always prompt and quick to respond."

"Paul was knowledgable, prompt, and took time to let me know what he did and why."

"If you guys would eliminate the out of state call center, it would improve your business and customer satisfaction."

"We've been satisfied with the service over many ears."

"On time, informative, polite, efficient"

"first crew left dirty rags everywhere, left dirt on our white walls, and left without finishing; horrible mess; several hours later a supervisor came by and had a tech with him, believe Art was his name, the supervisor; they cleaned up for the most part, but even last night my wife hot black spots off the bathroom walls; I have yet to go on nextdoor starwood and tell the truth about this horrible experience.There also was water under the sinks since the first horrible crew ran water and did not clean that up;"

"The technicians did a great job and they knew what they were doing. I would recommend them all day long"

"Excellent customer service. My tech was efficient & very pleasant!"

"Last tech visit was very fine. Many previous ones with different techs were not. In short, service on very expensive and newish equipment is spotty."

"Responsive and professional"

"You seem to b more expensive than others"

"Chris was great. I wrote this out yesterday and submitted so hopefully it went thru but I said was the chlorine for the drain was a maintenance service visit too late. The drain was clogged when it needed freon and your guys were there. The guy came to put the freon in and had to clean the line to clear the clog. Again, Chris was great, just a visit too late."

"All dealings with this organization have been pleasant."

"Never had a problem with your service."

"McKinley Heating Service Experts have always responded quickly to any service needs or concerns."

"This is only my first year with this company."

"Tech was very polite, competent and helpful."

"Did a nice job cleaning furnace. However, when cleaning the furnace, it only seem like the cleaning should come with a new filter in the furnace. To put an old filter back in a clean furnace seem to do the opposite. Originally, cleanings always came with a new filter with the contract that was paid for.."

"Tech person was knowledgeable and helpful."

"Courteous, friendly and professional service. Arrived when promised."

"Competent staff"

"Very friendly and reliable staff."

"Bryce ALWAYS gives us great service!!"

"Knowledgeable & courteous"

"Nice, knowledgeable, helpful guy"

"Ive been satisfied in the past but the service yesterday looked more like a training exercise and I really didnt get much feedback other than I may need a new furnace in the not too distant future. But there was no real reason other than its 10 to 12 years old. Other technicians have said everything is working beautifully so Im not completely sure if Im OK or not"

"Excellent service"

"The customer service is great. Everyone is courteous & accomodating."

"I really like the tech you sent to check my unit. Keep sending him."

"Very professional team"

"Chris and Brad did a great job"

"He explained in detail about my furnace and what he did."

"I enjoyed my co tact with Harry. Hes very m knowledgeable and gave me some great tips on how to run my furnace."

"Great service friendly technician"

"They have always provided quality service."

"because he figure out what was going on with my brand new air conditioner"

"I rarely recommend anything to others"

"they are fast, on time and friendly"

"Always responsive and professional"

"Because the systems are still working after they left."

"Youre tech was knowledgeable, courteous and professional."

"Customer satisfaction"

"Great service and great delay very"

"Great service"

"They did a great job"

"-before replacing valve Water spilled onto the floor I had to run around looking for buckets and then towels for clean up - was told it wil take 30 minutes to fill tank and heat and then changed to oh no lets say 40 the time was changed again on the second fill and heat, resulting in well over an hour of the visit , the plumber sitting in his vehicle. Which resulted in the visit lasting exactly 2 hours to the minute. - before installing the new valve he quoted me $ 175. The final bill around 240. When I questioned him he said, oh I need to learn to communicate better, I must have meant the part cost that. He also changed out my copper overflow pipe with pvc which when I questioned him on he said , I did that because the copper gets so hot. I guess I comment to this experience as I find that there could have been much more professionalism shown. ( I had also placed a phone call to the Calgary office to comment on these points I guess Im hoping that a very least I will be refunded the difference between the 175$ and what I paid."

"Professional service"

"Tech 207 was very helpful and very professional in explaining my AC issue."

"Great service"

"Satisfied with the results"

"Serice technicians are skilled, courteous, and friendly. I especially appreciate Steven Tollison"

"Always on time, make good recommendations, friendly and do quality work"

"Nathan was very thorough! He did an excellent job and kept me informed the entire time."

"From start to finish , McElroy are knowledgeable and courteous. Kim seems to be very organized, so it doesn't take very long to set up an appointment. I like Cody to service my furnace/ AC. He is polite and does a great job servicing my furnace and AC."

"We have been customers for a long time...our experiences have always been positive."

"The appointment was set up for an a/c maintenance instead of the requested furnace service. There was also someone else supposed to come to do a 19-point inspection. None of that occurred. These errors are not a good way to start a relationship with a new customer. Frustrating."

"Good services"

"Always courteous and friendly answering any questions like teachable moments"

"Communicated well, efficient, excellent customer service skills. Reasonable price for service."

"Expensive and booking at year in advance."

"Scheduling has always been a problem. Many techs are either late, dont call, or dont show up at all. Adam is the only tech that I trust"

"On-time very professional very informative"

"Good service and great technician"

"Easy to book, came on time, work efficiently done and informed of outcome. Reasonable cost"

"I am a loyal advantage member for the year or so. My recent service experience has changed all of it. I was charged an exorbitant diagnosis charge of $193 for the diagnosis that was not really performed or approved to be performed. They claim that I had agreed to the service, while I was actually thinking of the original quote of $225 is way too high. Before I could think of my decision they inspected by water heater and found it was shut off. It literally took them 1minute to figure out. When I checked before calling them, the pilot light was on and it was functioning. Some thing really happened that was caused it to shut off. I would have been happy to pay $75 for the 1 minute diagnosis job or even $100, though it is also high. They insisted the charge is $225 but gave me 15% discount charged $193. Even this charge is way too high for the work that is not really done. Basically you lost a good long standing customer in me."

"Quality of Technicians and on time service"

"Prompt, on-time, efficient service"

"We hav been very happy with the prompt service that Service Experts provides."

"I was pleased with the service."

"The technician wad very caring friendly and customer very positive attitude"

"Great service"

"Please with service"

"Expert Service"

"They did a very good job, and solve my problem fast. Even though it was kind of a expensive."

"If it wasn't for being harassed by your office for payment on a project that was not completed, yet sent to a collections company I would have given you a 10! I had agreement from your seller to allow the work to be completed for rough in inspection before payment. We are an existing customer that already bought a replacement unit you installed and have it and another under contract. This part annoyed me and my wife. Your seller and installers have all been marvelous, prompt, courteous, professional."

"Did good work and was curtise"

"Been with the co almost 30 years with few complaints"

"Over the years Calverley has done a great job. This time wasn't up to ther high standards."

"Good dervice so far."

"Jared Rayshell HVAC maintenence and Garry Owens water heater and plumbing maintenance were both outstanding. Appreciate their experience, knowledge and professionalism. Thank you to Jay Supervisor for getting a very amazing HVAC person for us."

"Quality of service provided by the technician"

"Good service; responsible techs"

"Good tech service."

"Good Service!"

"On time, polite, explains work."

"Was able to schedule an appointment over the weekend. While it didn't occur until TUE I was appreciative someone answered the phone on a SAT. Got a call that the tech would be later than planned, which I appreciated. And Chad the tech was awesome. The problem was quite resistant to his efforts. But he was persistent and stayed until 7pm until it was fixed. I greatly appreciated that."

"I was provided good advice for purchasing filters"

"They answer my questions and if they don't know the answers right, they will find out on the spot. Very polite"

"Always provide kind and exceptional service"

"Very efficient"

"Your people do good work."

"On call tech responded to my call within 2 hours. Due to supply chain issues, took a week for my part. Tech came 8am once it arrived. Running by 9:30."

"Excellent services Prompt responses"

"no comment"

"Great technicians. Competitive price. Overall good service"

"I am always pleased with the professional services of Strand Brothers Service Experts."

"Had a very bad experience with a technician."

"while the technician worked very diligently and kept me informed of what he was doing, he should have reached out to others for support. I also feel that after a certain point, the manager should have followed up with the tech to offer assistance"

"Tech was great. Fras Air sales too hard to work with on upgrade."

"Barlow have been serving us for years and we have no complaints on the work.very satisfied."

"Great , prompt service!"

"Excellent service"

"Excellent service. Will to discuss and answer questions."

"excellent customer service & tech expertise"

"Friendly, professional, respectful, very knowledgeable"

"service was very good"

"Was saying we need system when we did not!"

"3 days to get an appointment then they cancel and set it up for the next day first one in the am he gets here at 1130 he find the circuit board blew up so he goes to order a new 1 and tells me 10 weeks and leaves. 2 days later I can't stand the heat and call Bosch and explained the situation he switched me to the technical dept and they found a different part number with a extra piece still covered under the warranty it took less then 8 minutes then it took you 3 more days to return"

"Generally good service provided on a biannual basis. This technician was on his phone with earbuds the whole time, so I question his focus on my service."

"Always responsive and reliable"

"You showed up when you were supposed to and the work was done in a timely manner."

"Christopher, the service technician. Extremely professional and thorough."

"Professionalism clearly explains service needed to correct the problem."

"Jose is awesome! Been dealing with him for years!"

"Friendly, high-quality service"

"Trust the technician, always professional. Explain what we need and why it's important to get it done."

"Josh, & Justin arrived on time, answered all My questions & were very Professional."

"They were very courteous and professional"

"Always professional, personable and knowledgeable."

"Service technicians are great, phone support is not so good."

"Excellent Service"

"Service Staff is very friendly and efficient."

"Very professional, he also removed debris and cleaned as he worked. Very friendly and personable."

"Technicians arrived on time, very professional."

"knowledgeable and friendly technician"

"They did an excellent job, did not make it mess and patiently explained the app and thermostat to me."

"Great experience with service technicians."

"The technician was very systain"

"Very thorough, courteous, and helpful in explaining various options to to approach the task at hand."

"Technician was knowledgeable and friendly"

"I have always been pleased with this company."

"Professional, explained the installation work, answered all my questions, friendly . Had 2 furnaces and AC at my parents place and AC at my home.this summer and fall. Really happy with everything . Great crews!! Starting off with Austin as sales rep."

"Made an appointment and was told a provider would be at the house later in the afternoon. So if i needed to go do something to go do it because they would be coming late. 9:00 pm comes and no one showed up. I then proceed to calling again only for them to tell me that they had to order a part and they would call me when it gets in. I have a new born child and a 5 year old. It would have been nice to know they were not coming so i could have made arrangements to not be in that hot ass house sweating or i could have called someone else to come fix it."

"He was quite attentive to detail and took the time to explain the technical details. We had a nice conversation about how electronic meters detect CO. I think that he would like to learn more about gas detectors"

"Very informative"

"They are a customer friendly and I have heard from many employees a great company to work for a honest and a God loving Family own business second to none"

"I found CB very prompt, professional and willing to answer questions pertainting to my furnace."

"dependable"

"Ive always been happy with the service I have received."

"The tech was superb. He was well spoken and professional. He represented your company beautifully."

"Just because"

"Happy with my service and technician who was very helpful"

"99% of Strand Brothers Service have always been courteous, patient, knowledgeable, point out things we could and/or should do with our A/C and Heating equipment, such as using certain household products, vinegar, alcohol(rubbing,not drinking kind), and maybe clorox. Anyway, Alex explained and showed us on the tiny piece of paper(instructions for A/C) what settings we could use to get the correct readings on our automatic control of the A/C. Sorry I can't remember Alex's last name, but he is a very smart and professional Technician. Thanks, Tom McNelley 09/28/22"

"I always get good service and honest assessments."

"Installation team was very professional and performed the install in a timely manner"

"Customer service representative always available. Technicians always available. .Some technicians are not knowledgeable with their work but very few are. Technician Michael is very knowledgeable and proficient with his work and I trust him knowing that he always do a good job."

"This month, during our regularly scheduled service call, Joseph helped us with the decision to have the vents cleaned and to add the UV light device to the air handler. Six years ago we replaced the HVAC system after 25 years. In fact, it was Jack Nelson that originally sold us the units. A new 2-stage system was then in order. Cody and Austin helped us choose which unit would be best, and Robert and Dean got the new system installed. To this day the new system is in top notch condition, and I believe we owe it to the regular service contract that keeps it that way."

"courteous and knowledgeable service technician"

"good service"

"Came early. Did the work right and fast"

"Service provided was excellent"

"Always have great service with very friendly and knowledgeable technicians"

"Technician cane without parts to service my furnace and have not heard from your company since"

"Technician - professional and knowledgeable"

"Good service"

"Over the years there have been too many incidents of techs trying to upsell to a degree that might be considered unethical. Eventually Fras-Air/SE made good on the situation, but it took time and effort on my part to prod you into action."

"Raymond was very thorough and knowledgeable"

"matt was very friendly and knowledgeable"

"I don't know too many people. However, technician Lawrence Settle is an excellent representative. He was very professional in his approach, he was conscientious towards my A/C needs. I hope you appreciate his work as much as we do. Also, I would like to point out that Zach who was here on 6/16/22, and Matt who was here some time in August are also fine representatives of the same ilk. You have hired 3 excellent employees and I appreciate the fine service from each and every one of them. Thank you Service Experts! Sincerely Tom Butler"

"I have had good service with SE."

"We have been with A1Chesney for many, many years, they offer excellent service, friendly and knowledgeable staff."

"He professional and friendly."

"Technician was on time and seemed very knowledgeable"

"We have used APlus for 25 years and have always received excellent service on our A/C and heating units."

"because your quick"

"They are efficient and reliable"

"I've used other companies but I have discovered Pardee is knowledgeable, efficient and keeps their promises"

"very responsive and professional"

"Danny did a great job fixing our problems. He was thoughtful and knowledgeable."

"Job well"

"I have been very pleased with the special service Jack Nelson provides!"

"Professional efficient and on time"

"Professional, knowledgeable"

"You always turn up on time."

"Technicians were very friendly, professional and knowledgeable."

"The service people are very kind and friendly"

"way to expensive"

"On time and courteous plus very thorough."

"Technician was ailing and competent at the end of a long day."

"Everyone from Holly, Zach, Jay, Manuel, Steve and all the call center people were so helpful, understanding even though it was 106 degrees, they got her asap."

"answered my questions on thermostate. did good job"