Service Experts Heating & Air Conditioning Reviews

"Had to wait too long for a plumber Call center was very annoying to deal with"

"Technician did a great job and went beyond by identifying a hot water heater problem as well"

"The technician was friendly, he did his work well. He liked our beagle who also liked him! He made sure to set up our next appointment for the spring."

"Jim did a fantastic job with checking out my furnace."

"Very professional, knowledgeable"

"He was very punctual, very courteous and pleasant to answer my questions."

"Great service"

"The technician was very professional and provided quality service. Job well done!"

"The technician was on time, courteous and explained everything well. No complaints."

"The technician was on time and explain everything to me. And was very helpful and answered all my questions."

"just a bit disappointed that I had to ask for service check after so long when it should be serviced every 6 months"

"The tech was nice and my A/C is working fine."

"I was very pleased that the chnician came back the very next morning to correct s minor problem. My heater is working perfectly now."

"i made a second call about two and half hours after my first call. service men arrived shortly after. i feel i should have received an update on estimated arrival time before the second call."

"Quick analysis of problem, rapid response to fixing it"

"2nd time the maintenance agreement has really helped. Very good and prompt service."

"Efficient and on time ..Annual assessment was safe and organized and questions answered made sense with Russ and his mentee. The instalment of new furnace and a/c units, done with Rob and Braedon,all done with courteous expertise."

"Technicians were very friendly and professional."

"Very honest, experienced and professional. Based on the experience I had with the technician I will continue to use your company and recommend it to friends and family."

"to expensive to install a toilet."

"Tech explained exactly what he did to resolve the issue"

"Both repairmen were very professional and friendly. They explained things well."

"The service was wonderful. Sam was very professional and explained everything to me. Made me feel very confident. Steve was wonderful helping me make solid choices in new equipment and explained everything to me. Both were very courteous, very professional and very knowledgeable."

"The new thermostat installed Monday is faulty Can't contact anyone at Abbey to have it replaced Help"

"Service man was very kind and considerate."

"very happy with there work from start to finish.Did a very good job of cleaning up when finished."

"Technician was prompt,efficient, and professional. He was friendly and accommodating. Excellent service !"

"Nick was thorough"

"Technician came prepared, worked efficiently and effectively and was courteous as well as professional."

"Even though he was running late, the tech still came to our home and restored the gas logs to being able to heat our home. Will definitely use this service again."

"Very professional service"

"The service man was very prompt, courteous"

"The technologist was very knowledgeable of the system."

"We usually have the same service person most times. He is very thorough, friendly and has kept us in good shape with our furnace. In the past he has dealt with igniter issues many times until it became apparent that it needed to be replaced and he took care of that for us. We have been pleased with the service we have received over the years."

"Technician arrived after the agreed 10-12 time slot, but did not call to confirm he was still coming. I called the office to confirm appointment was still scheduled ."

"I usually get a call to set up my furnace service and have been as long as i have been a client. Not getting on for 21-22 winter, I didn't remember until mid January."

"great customer service from Josh and his helper"

"Took the time to explain everything"

"The gentleman was very friendly, answered my questions, and my unit is working better after his service."

"Great technician, horrible scheduling experience"

"Promptness and professionalism of the technician"

"On time Professional"

"The Technician David Came because My normal technician was not avaialble. Davoid was very thorough, explained to me what he was dong while he was dong it. David and i talked about thermostat since i was concerned my thermostat might be not performing as it should. David left the paperwork and costs for installing a new thermostats in the future when i need to do so."

"John Anderson gave very honest, informed, and very credible advice. We feel very comfortable interacting with him."

"Mr Ryan got the drain open :dishwasher and sink good to go"

"His customer service was outstanding. Very kind and professional."

"On time and very thorough"

"On time, courteous, & helpful service"

"Todd is honest."

"You guys are great all week long."

"The technician was on time, knowledgeable, professional, friendly."

"immediate appointment, effective service."

"Rob Myles came during the specified time frame, wore a mask and gave me his card. He was very courteous, and serviced the furnace. I asked if he had an extra filter and he did - bonus."

"Prompt, friendly, knowledgeable"

"Techs were great, still a problem with the water heater, leaks water."

"The people are very courteous."

"Everything went OK except that one of the installed units would not run following the installation, and another Technician had to come back the next day to re-program the Thermostat to get the unit working. Otherwise, things were fine."

"They did all that i expected and were very friendly."

"Your Service Expert was very knowledgeable and very helpful."

"Brandon is always on time or a few minutes early. He is very friendly and answers all of my questions. Always willing to go above and beyond. I think your techs represent Midland Air Service Experts great and they keep your clients going back to you. Because Ive been fortunate to have Brandon as our Tech, we will continue to have Midland Air Service Experts as our HVAC go to for help."

"Technician was polite, pleasant, efficient."

"They followed up with the problem the next day as promised."

"Showed up on time and completed the job in one day working until they were finished. Worked until 12:45 am."

"Very professional accommodating very knowledgeable and honorable. Kind organized. A plus is A class. I have spoken to my friends about the quality servi e that I received. My world was upside down then came Aplus who solved the problems both financially and systematically ."

"Resolved issue, provided detail explanation, very polite & pleasant, committed to entering detailed notes into database to ensure additional technicians have access to information about my home's system."

"Justin did an excellent job with the repair. He is very knowledgeable and meticulous in his work"

"Chris was polite and knowledgeable."

"Installer was very good"

"Problem was solved, technicians were pleasant, courteous and efficient"

"They were quick to get a same day appointment, and early in the morning at that. Quality customer service and experts at what they do. Highly recommend."

"I dinged you for not contacting me to set up the fall tune-up like you normally do. I ended up calling you after receiving a renewal notice that only had one option. Did you have a problem contacting me?"

"outstanding very knowledgeable, responsive individual"

"First call in the receptionist did not report our problem to anyone. We waited all day then finally called back and someone else took the message. The price first quoted to us jumped from $1800 to $2700 in less than 3 weeks for a hot water tank."

"Asked a lot of questions, very thorough in his evaluation, very informative"

"Damion and Cooper arrived promptly. Went over recommendations covering both costs and the time in the future that the parts might be needed. Went over other services that Gordon's had to offer that would be appropriate for my home."

"Teechician was very efficient and knowledgeablet about his work"

"Austin was very thorough, knowledgeable and professional. He quickly made all the necessary measurements and calculation to provide the requested estimate before he departed."

"Because I was very satisfied"

"Very nice and Informative"

"Michael was very professional and was considerate"

"Jeff was great and explained everything to me and answered all my questions."

"Excellent, personable, quick, and correct service. What else can you ask for."

"very courteous tecn willing to explain the cost of the service, what had to be done and why, and when . it could be done. He wore a mask througout the service"

"Technician was great."

"He was fast and efficient."

"The service was great but I found the cost extremely high. To replace two short hoses from shutoffs was $340.19. The technician could not find the source of the leak and within 30 minutes the leak returned. He had to return to complete the job. I felt the return call upped the price."

"John has been to our house before. He is friendly and efficient."

"Conscientious, hard working technicians."

"Several issues were brought up that could have been managed in previous service calls."

"Prompt, polite, efficient"

"My water softener system had not been working for about 6 months. You guys sent Aaron out & he kept after it until he diagnosed the cause & fixed it."

"Shawn installed a temporary thermostat on an emergency call and then Eric installed a new programmable one. Both technicians were excellent. I cant say enough about how professional your people are. They listen!"

"Great work efficiently"

"Great service. But I still havent received my receipt."

"We've always had great service. Hopeing it will continue"

"Isaac was very communicative of the issues and the solutions."

"Professional, polite, and explained everything and answered all of my questions. Job well done!"

"Listened to my concerns. Courteous and timely."

"The tec always fix the heater but I'm very worried that I am going to have heating issues every year because I've only had the system for 3 months and every 30 days I have to call someone to fix it"

"Very efficient, helpful & friendly."

"thorough"

"On time, courteous and professional"

"Very clean and informative"

"Very good"

"Welp, my heat stopped working 1/15 after a tech came out to do the annual checkup on 1/14. Its working now, thank goodness, because I called at around 5:30 am 1/15 and was told someone would call me within two hours and no one showed."

"I was blown away with how honest the technician who came to my house was. He told me straight that what i was looking to do wasn't the best solution. Even though i didnt work with Roland J Down now i will always keep them in mind in the future."

"very professional"

"quick and efficient"

"Tech was very informative"

"prompt and quick service"

"I was completely satisfied with the technicians who performed the service at my home. However, I was disappointed that you did not have the necessary part readily available. I purchased this lease specifically to have the best product available and to have the best available maintenance and repair service available. I purchased this lease specifically to avoid being out of service for extended periods of time. What if this had been July or August?"

"Apparently the tech didnt clean my coils even though I explained my system sometimes wouldnt heat. He said it was my filter and it needed replacing. The next tech came out and cleaned the coils so I will see if it works properly now."

"Very Helpful Serviceman, explained everything in detail."

"The worker was a little ahead of time. Informed me of what he was doing"

"The guys were prompt,very polite and did a good job."

"Diego and Brendan were very polite, professional and took the time to explain everything they were doing. They answered all my questions professionally."

"Expansion tank replacement and fittings went well. Not sure if the radiant heat in master bath is functioning properly. This is the 2nd special visit to address the radiant heat issue."

"Always very good and nice"

"Quick service that put my furnace back into operation in only a few hours."

"Serviceman came within a few hours of my call, knew what he was doing, was pleasant and knowledegable. Part was ordered and arrived the next day. Installed immediately, as I had no heat and temp overnight was in the 20s."

"Professional, timely, courteous"

"Visit was on time and efficient."

"Super service"

"answered all questions related to problem"

"Efficient and friendly"

"Was on time, fixed a couple of issues with the furnace, told me what he did and worked effluently"

"I already filled this out once and they said I didn't do something right and when I tried to go back and fix it, all I had filled in, disappeared. I took time in answering this question and am sorry it was erased, but I am unable to rewrite it all again."

"Daniel did a great job!"

"Caitlin was upfront and honest about what could be done. I was not happy with going two days without water but, was grateful for his honesty."

"Technician was prompt, and friendly."

"Service men courteous and helpful. Will strongly recommend Strogens Heating and Air"

"The only reason its a 8 is bc we couldnt figure out why my unit does what it does."

"Came on time, was very professional and was able to answer all my questions The only problem was the cost of our maintenance program DOUBLED with Enercare"

"Angel was extremely pleasant and professional."

"the problem was analyzed and resolve immediately"

"Technician so professional and goes the extra mile!"

"Techs were on time, explained the work needed and cleaned up afterwards."

"The technicians are very nice and professional."

"Arrived within the arranged time period- left the area around the furnace/hotwater heater neat when done."

"Due to the new monthly billing we will no longer keep the service maintenance with you. Prefer to make 1 yearly payment."

"Tech Zach was very professional"

"Great"

"After checking the outside unit and the attic unit, Brycen zeroed in on the problem quickly and fixed it."

"I had a 2 pm appt. Was called and ask if the tech could come earlier. I said yes and told he would be here in 15-20 minutes. Didn't arrive until over a 1/2 hour later than sat in my driveway for another 10 minutes. I work at home. This took up almost an hour of my office time . I was doing your tech a favor by moving up my appointment (which took me two months to even get in your schedule) and then he ended up not arriving as told he would."

"good work"

"All aspects of the visit very well."

"The technician was friendly and professional."

"Very efficient and friendly"

"Always satisfied with the tech from Gordon''s Clayvin Jones is awesome and usually the only tech they send to me/"

"The service man was great. It is 2 weeks later and Im still waiting for a part. There hasnt been any follow up even though I called and was told Id receive a return call."

"Always professional, polite,considerate and professional"

"Do to a human oversight the tech had to return. He did not obfuscate or dilly dally around the truth. He admitted his error, apologized and fixed it. Very refreshing that someone would do this!!!!!"

"Alex is always very personable and professional. He has taken care of our equipment for many years, and will always tell us when anything is needed. He is always on time, and very dependable."

"Because its true!"

"Alfred is a great technician. He check our system and thought there might be a problem, and he rechecked it and found nothing wrong. He didn't just ignore it. Very thourough."

"The gentlemen who came to repair my heater were extremely polite and friendly but I was surprised two people came and one seemed to be a sales person. The technician did not spend much time trying to troubleshoot my problem; they spent more time trying to sell me a new unit. I would have preferred more time be spent on trying to diagnose and actually fix my current issue so I could have heat on these cold nights. The "fix" that was done lasted 1/2 day. I liked the people but I didn't like the approach and the fact that I basically paid for a sales call."

"Very polite young man. He went over the maintenance & recommended I get a humidifier to eliminate static in house. I got one the next day."

"Professional and informative"

"They have always taken good care of us. Excellent service. The reason why were purchasing our secon unit from them."

"He was on time, friendly and completed his inspection in a timely manner, He explained what he did and explained what would also help to keep the air flowing even better than what it is. Will think about installing one a later date."

"The technicians always provide excellent service."

"Promt and efficient. Diagnosed the problem and fixed it."

"Discussed customer services concerns with Manager Matthew. Technician Pedro was very responsive, even with a call-back due to an unresolved issue. He diagnosed my furnace carefully and fixed an issue that was hard to find the cause."

"Ryan very prompt, polite and helpful"

"the guys were friendly & knowledgeable, installed the water heater just fine, but the guy who installed the auxiliary line in the master bath took a small chunk out of the corner of the wall near my shower, he also threw away a tissue with some dog spit-up on it that I was saving to show the vet. I know it looked like trash but if it was I would have thrown it away myself."

"Howard was friendly and knowlegable."

"Harris representatives were knowledgable and straight forward."

"The Tech was on time, polite, and knowledgeable."

"Addressed all the questions I asked."

"friendly, professional...knows his stuff"

"Service provider came morning after we called, showed up on time, was great"

"no answer to my problem"

"Very Professional"

"I understand our next service if not booked personally will go by without your company reminder but you want to send be other emails instead"

"Very professional and informative"

"response time excellent"

"Jake was very thorough and professional. He caught a few things and took care of him. This is the second time we have had Jake come out to the house and we have asked that he be the person to come out going forward."

"Great service and service information"

"Aaron was prompt, thorough and professional."

"efficient, clean and friendly installation"

"He was courteous, provided me with several solutions/options for the issue i was having with my water heater."

"Didnt have any idea why my gas furnace and gas water heater went off at the same time. To be fair no one else has an answer either."

"Competence, clear communication"

"Ira and DeVontaay were very conscientious and knowledgeable."

"Courteous, professional, and explained the work that needed to be completed in a manner that is understandable to a lay person."

"Both gentlemen Sean Murphy and Ameen were very professional. Answered all my questions. I felt confident they knew what they were doing."

"The service agent went the extra mile and tested my water. Together we discovered that my water softener was not working and he helped me reset it. He also explain to me a couple of things about my water heater as well as my water softener that I didnt know or had forgotten. I really appreciated his information and helpful attitude."

"He was not prepared to complete the project. Did not have the proper tools and had to return on a different date."

"Excellent service"

"My original appointment day and time was canceled at the last minute with no notice to me due to a lack of available technicians. This was after I had set aside the day to be available for service. No one from your company reached out to me, I had to call to reschedule and sacrifice an additional day from business. The next appointment day the technician arrived and did not have the correct air filter on his truck. No one from dispatch advised him what filter was required based on our records. When asked how long it was going to take to get the right one his reply was " sometime today". Several hours later and two additional visits by technicians some one arrived with the correct filter. I was not provided with the completed "Home Health Report" that I was supposed to sign. If there is a signed copy in your records it was not signed by me. I didn't sign at the time the technician arrived because the correct filter had not been installed, the work was not complete. To date I have not received the completed "Home Health Report" I'm not only dissatisfied I am also disappointed. The service I received was not the usual top notch service I have come to count on."

"Technician very knowledgeable and pleasant"

"They were prompt,professional, informative, and courteous"

"They were professional and solved our problems."

"polite, fast, and didn't try to sell me anything"

"Great customer service from all. Winston was patient, knowledgeable and easy personality. Robert and partner were so efficient with installation. Ty and Richard and irreplaceable."

"came on time, went over and above to do a great job!"

"Employee was nice and very helpful in getting my Honeywell app working. Very knowledgeable!"

"Very thorough neat"

"Nice young man who knew what he was doing and did it in a very professional manner."

"I have been a Strand Bros./Service Experts customer for many years and have always experienced good service and efficiency! This visit was no exception. Both techs arrived at the same timeone drained the hot water heater and the other plumber checked the required back flow test for the city of Round Rock. He did the assessment and said he would submit the information online to the city. Both men were on time, efficient and professional. Great jobs!????"

"Response time, reputation"

"They had to go back to the store to get a filter replacement. Since it is set to he changed once a year, they should have had it with them."

"Tom explained and showed to me to me what the problem was. He later showed what he had done to fix it. He was professional, personable and educational. It was obvious that he loves his job. However, I wished your team that installed the hot water heater had educated me about the sensor, wrapped it in a paper towel as the manufacturer recommends and showed me how to change the batteries. I am a senior on a fixed income and could have done this myself."

"Technician was helpful and informative."

"Received call before arrival. Promptly completed inspection, asked if there were any questions, he offered to wear mask, wore shoe covers, ver courteous."

"Quick response, thorough"

"The guys were very professional, perfect installation, explained everything. no leaks so far :)"

"To service technician was very professional very manly and took time to answer my question concerning noise in my unit I have a split unit he checked upstairs and outside and he solved the problem in a timely manner I was very very satisfied."

"Technician Tyler was very thorough and helpful. Did a great job answering my questions and made sure everything was in order. He cleaned the inside under the fan that was not done at the summer check up."

"technican was prompt and curtious. however I did not feel I had to call you to get an appointement.."

"The technician was good."

"Technitian was polite, on time and respectful."

"Good job"

"on time and efficient"

"I think its probably just the technician we had. He was there for maybe 20 minutes, spouted a bunch of terms and numbers I didnt understand, was all over the map about what was causing the problem, told me to watch for it to happen again, then left. $129 and 20 minutes later and my fireplace is still broken."

"The furnace technician was a very intelligent about furnaces. In the years we have been using your service he is the most qualified that has serviced out furnace"

"Troy is very knowledgeable and professional"

"Luckily I got the same technician for both houses--he was great!"

"The Tech came out and just looked at the Mini Split unit that wasn't working. Said he couldn't do any thing because he didn't have the right tools on the truck. I asked him why did he even come out if he didn't have to right tools. Said that we just need to replace the unit. Was in a hurry, but he was nice. Just not happy with how the service call went. We ended up calling the company that installed the unit to come out and see what is going on with it. Also asked the Tech if he brought out filter that I requested when I set up the appt. Lady who scheduled it told me it was in the notes for the Tech to bring one. He said he never saw the note. UGH!"

"My technician was quick, efficient, and friendly."

"Technician was well-informed and personable."

"Was on time , put cloth protectors over boots and covered out hardwood floor with several blankets ."

"Faced with a mystery over source of furnace odor the technician took the time to thoroughly look for issues and addressed several. Repairs were successful."

"Technicians were knowledgeable, helpful and very friendly. Answered all of my questions"

"Our visit was quick and efficient"

"The service was acceptable but nor exemplary"

"Pleasant and professional"

"Very professional knew theircstuff"

"The service person is very efficient and pleasant"

"Very personable, thorough and informative."

"Service rep did not have the correct thermocouple for our furnace. As a result routine yearly service took twice as long."

"Harris is GREAT"

"The technician were amazing and have always been every time theyve visited us. However, the lady that took my husbands phone call on 1/12/22 was very rude and we almost went with a different company because of your employees disrespectful tone and treating my husband with disrespect. If it wasnt for her I wouldve give you a 10/10."

"Punctual, followed guidelines."

"very informative as to filters and as to situation w our aging out furnace and very polite and personable!"

"Chris took the time to answer all of my questions and listen to my concerns. He even arranged for someone to call me about getting quotes for a new furnace and they called me right away. I was very happy with the work Chris did."

"My issue is in dealing with the representative at the 800 number. I was on the phone for 45 minutes, spoke with 4 or 5 different people and git no satisfaction. I would far rather deal with the local office."

"very informative"

"on time...completed service"

"Experienced"

"Serviceman was knowledgeable and friendly."

"The technicians arrived in a timely manner, answered all of my questions, and installed two, replacement parts for my heating system."

"He was very professional and helped me."

"Jordan and Andrew obviously knew what they were doing and kept me informed of possibilities and costs as they went. Friendly and professional. I don't know about pricing but no discount makes up for poor work! As far as recommending, I will if asked!"

"Fast, friendly service. Part replaced immediately."

"The technician did not seem to be familiar with the Carrier Infinity thermostat, or the specifications of the Infinity heat pump. (25VNA4) The first thing he said when he came in the house was that heat pumps don't work in the winter. Specifications clearly state that this unit should work down to -19°C."

"Tech very efficient and knowledgeable on what he weas doing"

"I'm still waiting for someone to contact me,I guess it's not important on what reviews they get"

"I received a call ahead so confirm if tech could arrive Tech very knowledgeable"

"The technician was very knowledgeable and efficient. On time and out of here without any delays."

"Very pleasant and efficent"

"Technicians explained very well what they were going to do and did it very timely!"

"the company and Tech stayed at it until the problem was solved"

"He didn't stay very long, so I am not sure if he checked everything."

"Our tech. arrived promptly!"

"Technician arrived on time, ready to service the call. Technician agreed to additional work and diagnosed problem with toilet, resulting in recommendation for new toilet to be installed. Top notch service!"

"The technician was very nice and professional."

"He explained all that was done and why in simple language"

"You were very prompt in addressing both calls. When the first call and service, I determined that the problem wasnt actually fixed, the second call came within 4hours. Very good for the middle of January. However, per your second guy, the problem cant be fixed for now due part unavailability. The thought has occurred to me that if that thing is manufactured in China, unless there some sitting in the ships parked outside of LA, were talking probably a minimum of 5-6 months. Yikes !!! Hopefully, for all the supply issues they are manufactured in North America. Going forward it would be desirable if RJD used its influence with suppliers to manufacture here."

"CAN NOT GET ANYONE TO RETURN CALLS ABOUT SERVICE AND DUCT CLEANING"

"he was prompt in calling and giving us the information to "fix" the problem. No need for him to come out."

"very helpful and knowledgeable. excellent"

"Great job! Very professional!"

"tech was good, kept me informed. satisfied with work. After booking the appt., I had sent two separate emails asking for the $30 coupon to be applied and asked for confirmation. While the discount was applied (thank you), replies weren't sent for either request."

"The service tech was great super friendly and honest"

"Raffael was very kind and helpful to me and my elderly Mom."

"First, I placed the call after business hours but there was an emergency technician on call and I did not have to wait without heat until the next morning. I very much appreciate the 24 hour coverage.2.) The technician determined my furnace was shutting off due to an intake being blocked, possibly as a result of repairs they did 2 weeks earlier, and did not charge me for what was a 5-minute fix."

"Very polite and work was very well done"

"I had two techs come to my home. Stephen (not sure if my spelling of his name is correct) was great as usual - the other young man who was with him was top notch as well."

"professional, friendly, helpful service. Stayed until everything was replaced and fixed."

"James was great"

"Prompt arrival, friendly and courteous .....explained plan and what to expect afterward."

"I was dissapointted to hear that our heating was turned off for over 2 hours while we had mediaclly fragile children in our space while the temperture outside was minus 30. If we would have known this would have happened being informed beforehand, we would have certainly recheduled."

"Techs knew what had to be done, answered my questions and worked diligently."

"Nobody's perfect but top notch service from company/technician. Thank you"

"Great, friendly service, knowledgeable."

"very nice technician, on time for appointment, thorough explanation"

"very thorough inspection of my existing furnace"