jo O. oklahoma city, oklahoma May 24, 2022 "Keith was amazing. Fixed the immediate problem and then provided a long-term fix."
miriam F. edmonton, alberta May 24, 2022 "Honest, knowledgeable, and considerate of my needs as a homeowner."
rick B. fort saskatchewan, alberta May 24, 2022 "Kyle serviced our air conditioner. He was very efficient, competent and friendly."
amanda F. plymouth, indiana May 24, 2022 "This was a call to BW cook for a second opinion and Michael's findings saved us thousands by not having to replace our furnace..we are overjoyed"
melvin K. la porte, indiana May 24, 2022 "Theyve worked my furnace and air for 10 years at least. Professional, conscientious, and informative when asked questions. Friendly, knowledgeable and thorough. Good service and reliable."
dolores P. norman, oklahoma May 24, 2022 "Workmen have been friendly, competent and eager to share information about their findingsAlso very courteous."
robert W. mt laurel, new jersey May 24, 2022 "arrived on time/ checked AC throughly/talked about new thermostate installed last time. it is not very user friendly he set temps for me"
leon D. indianapolis, indiana May 24, 2022 "The acid test will be warmer weather to see if the work done (at great expense) holds pressure. So far, the system has lost, somehow, maybe a pound of material via some undiscovered leak?"
joan A. scotia, new york May 24, 2022 "This latest fellow was great but others have recommended things I did not need or had already had done."
erwin S. amsterdam, new york May 24, 2022 "the tec was very friendly ,explain all clear and sound and very professional"
romona H. winnipeg, manitoba May 24, 2022 "Prompt arrival & service completion. Courteous & respectful."
harry M. durham, new hampshire May 24, 2022 "The service techs have been fantastic and done good work. They're top notch. HOWEVER, twice this year I have asked for someone to contact me about getting an estimate for ductwork and the replacement of our air conditioner and furnace. I have heard nothing. Very disappointed with the lack of responsiveness especially after spending about $3000 to have Strogens replace my hot water heater and wanted estimates for several thousand dollars of additional work. If Strogens doesn't want to take my money I'm sure there are other suppliers who will."
val M. winnipeg, manitoba May 24, 2022 "They know my furnace and air conditioner and they do a great job cleaning them and do excellent job"
marla B. kennesaw, georgia May 24, 2022 "I've always been happy with the speed of service when there's a problem and with my two annual checkups. But in recent years, I've begun to be concerned about upselling."
jacob W. bountiful, utah May 24, 2022 "Tentive good customer service. Honest feedback regarding system performance, and dare to say "it is working fine no issues". No unnecessary upsale. No B.S. office staff is tentative and follow up with call when I forget to schedule check up. Thank you!"
robert riccardo R. waldorf, maryland May 24, 2022 "Reliable, dependable and courteous service and staff."
sandra C. tega cay, south carolina May 24, 2022 "I called to have a 1 1/2 inch plastic pipe replaced. It should have been quick and easy. Instead several sections of pipe were replaced with flexible copper piping at the cost of $267! That was a ridiculous and unnecessary amount of work to be done for a small pin leak. I will not trust you for any future plumbing needs. Please discontinue my monthly contract, as I can see it is NOT saving me any money!."
doug W. clermont, florida May 24, 2022 "Technician was prompt, courteous, and efficient. Service was very good. Price was fair."
john F. antioch, california May 24, 2022 "Service great but they had to order a part and I cant get a reply when they will be back? Its super hot out."
fred D. boerne, texas May 24, 2022 "Emergency service technician identified problem (bad coil) and the next day Paul Jr/Juan Carlos came...put down tarps to protect our hardwood floors and did a very professional job...miracle workers! And, we needed help with 95 degrees and no cool air."
michael H. knoxville, tennessee May 24, 2022 "Technician was honest and knowledgeable whilst addressing all concerns"
victoria R. waldorf, maryland May 24, 2022 "Because the first time i used you, service was great, and tech was very helpful in explaining things to me, so i signed up for regular service. He told me to ask for him to do the service, but it was not him that came. The two guys that did arrive at 4 pm on a 90 degree day opened the attic and said it was too hot and i'd have to reschedule. They also made sure to sweep anything that came out of the attic. Unfortunately though, the dustpan was not emptied, and when i went to empty it myself i noticed there was a missing cat toy that resembled a mouse in there, so I pulled it out. Then i realized IT WAS NOT A TOY and i freaked out. A mouse must have been in the attic, although i've never had any evidence of any mice in my house since i moved in 6 years ago. So that was really gross."
barbara D. savoy, illinois May 24, 2022 "Their service is excellent and are always on time. They respect your home and are always friendly and helpful."
mary W. salem, virginia May 24, 2022 "The latest technician was very knowledgeable. He found the problem apparently caused by a previous service tech and fixed it."
carole S. syracuse, new york May 24, 2022 "Falso has been my go to for all my plumbing and furnace/ac needs."
jeanette V. ft wayne, indiana May 24, 2022 "Your business model always includes a salesperson with your service person. I was given inaccurate, inflated information about replacing refrigerant and scared into buying a new AC unit. I got a second opinion from another HVAC company with integrity and saved myself $8000."
robert B. syracuse, new york May 24, 2022 "The plumbing guy, Catlin, did an excellent job. He explained everything as he was doing it."
michael D. salem, virginia May 24, 2022 "I have NOT recieved an invoice?reciept for to job! When I asked for one at the time of service I was told I would recieve it via Email and that has not happened WHY???"
steve K. marco island, florida May 24, 2022 "Salesman & installers were knowledgeable, and customer friendly."
john R. nashville, tennessee May 24, 2022 "Brandon McClain went above and beyond in overseeing the installation of my new system. He answered all my questions and concerns honestly and I couldnt be happier with my service now."
john S. syracuse, new york May 24, 2022 "The A /C was hooked up wrong initially resulting in 2 service calls to correct."
joan L. syracuse, new york May 24, 2022 "Was able to book appointment within 2 days, They arrived right on time and were very professional."
frank K. garland, texas May 24, 2022 "Everyone from office to technicians were pleasant, professional, and knowledgeable."
timothy K. hurricane, west virginia May 24, 2022 "Skilled technicians and installers. Friendly and reliable."
nick B. rockville, maryland May 24, 2022 "I've always had good experiences with the company and the work they do."
clyde A. tooele, utah May 24, 2022 "your people we friendly, informative, and got the ball rolling on the repairs that had to be done"
sungeun C. edmonton, alberta May 24, 2022 "Guys were so kind and professional! I really appreciate there neatest work. One thing but not a big deal that would had been nice if guys were asking use a bathroom without just use it."
mr skibbe S. blackwood, new jersey May 24, 2022 "They did a great job. Everything is working as it should!"
billie T. shawnee, kansas May 24, 2022 "Prompt service by Chris in getting our appointment moved up prior to extremely warm days."
richard C. n syracuse, new york May 24, 2022 "Since replacement of the TX(?) valve, I have had problems with loosing coolant. You had to come out and tighten connections on the valve one time because of coolant loose. Since then, I have still had to have coolant added. This has been costing me and the idea of paying for a leak test doesn't set well. Hopefully, I can make it through this summer without more coolant. I've been with your company a long time and have had good service."
glen S. anderson, indiana May 24, 2022 "Right now it would be only a 6. Last year, we made (I believe) three appointments before someone finally showed up. Had to make three appointments again this year. Last year I was told we would receive a gift card due to all of the inconveniences. It was not received.The person who showed up over the weekend said he did not bring a filter with him because he had just found out the previous day what kind of filter is needed. He said he would get it at Lowe's after the service. He then told me that he could not get it because he could not get a PO due to it being Saturday. Stated I would probably receive a call on Monday. That did not happen."
dawn P. salt lake city, utah May 24, 2022 "I discovered that my water heater was leaking on a Friday afternoon. I called Barlow Service Co., and they said someone would be out to check the water heater that day. Daren arrived and assessed the heater and water damage. My water heater was several years past it's lifetime, so I knew I needed a new one. Daren was professional, friendly and helpful. He walked me through the process of removing and installing a new water heater as well as taking the time to assist me with finding a renovation company to handle the damages done by the leak. I've used Barlow Service Co in the past, and will continue to use them."
suzie C. tipp city, ohio May 24, 2022 "The gentleman seemed friendly, knowledgeable, and seemed to cover everything required."
mr. pawlak P. sewell, new jersey May 24, 2022 "quick response to my service request. professional attitude and work"
mary keenan K. west valley, new york May 24, 2022 "the technicians are always very friendly and focused on performing great service"
roger C. colonie, new york May 24, 2022 "overall, good service. He did give me a quote for a capacitor replacement as he said it was close to expiring. The rating numbers are on the report. He said if the AC stops working, it's this. I asked about being proactive and fixing it and then checked to see I have an extended warranty through 7/30/2022. Can I replace this now under this warranty based on current condition? I'd like to so I don't just have it quit on a day we need it. Thanks."
greg N. apple grove, west virginia May 24, 2022 "Teays valley Experts were informed well in advance of the age, [ 25 years] type [geothermal] of my equipment. Yet they sent a service technician that informed me that they don't service geothermal or have any refrigerant for the equipment. I was charged $105.00 for this information."
laura H. edmonton, alberta May 23, 2022 "Staff are so professional and courteous. They were very respectful while in my home, did their job and made me feel at ease."
doug S. edmonton, alberta May 23, 2022 "I generally dont recommend much at all to family, friends and neighbours."
susan F. south elgin, illinois May 23, 2022 "Have always felt Golden Seal Service Agents were professional and delivered what they said they would."
charles W. tucker, georgia May 23, 2022 "Stephen was thorough and showed me exactly what he was doing. Unlike some other techs who were always trying to sell me something."
patricia J. raleigh, north carolina May 23, 2022 "I purchased my heating/air conditioner unit 7/15/2019 and when I signed the contract, I assumed everything was included in the package. However, on each maintenance visit, the technician have asked if there is a filter installed. I have had to explain that I do not have one. I have inquired several times and I still DO NOT have an answer. It is quite frustrating to not have an answer after this many years. This is also the first time I have been given an opportunity to do a survey."
chris S. windsor, ontario May 23, 2022 "I love how we have the same tech almost every time Bruce is a stand up tech, very informative and takes time to explain and educate"
scott B. pierre, south dakota May 23, 2022 "Called and was available earlier; was personable; explained what he would be doing; left the place clean and explained his inspection report; asked if I had any questions."
dan F. beaufort, south carolina May 23, 2022 "We were charges almost $600 to be told we need a new a/c unit. Then got a quote of over $12k. I thought they were joking!"
cindy B. osceola, indiana May 23, 2022 "The technicians are always courteous and explain things in detail."
lynda l. B. rockville, maryland May 23, 2022 "They installed my whole system about 25 yrs. It was my first purchase and has worked well for the most part. Rheem compressor went out 6 wks before warranty expired."
leon K. granger, indiana May 23, 2022 "As an existing customer, BW/Cook took care of my request almost immediately."
sally R. savannah, georgia May 23, 2022 "Coastal Air has ALWAYS taken care of my A/C & heating issues."
mary M. chester springs, pennsylvania May 23, 2022 "Always on time, always seem to do a good job, but I never know until something might go wrong of course! Workers usually seem to know what they're doing."
nicholas C. rockwall, texas May 23, 2022 "Appointment was scheduled and confirmed via email. The dispatch telephoned me before my time frame, while I was not available, and left a voice mail to return her call. She apparently did not dispatch the technician, even though I had already confirmed SOMEONE would be available for my scheduled appointment. Once I returned her call, she THEN dispatched the technician who arrived later than my scheduled time frame and the technician HAD A HUGE ATTITUDE ABOUT THE SITUATION!"
brittney P. albany, new york May 23, 2022 "I normally would do a 10 but this time was not the best. We had our home inspection the day after service was completed. The inspector found dead mice a debris in the handler. This was not mentioned by the technician."
bernard G. averill park, new york May 23, 2022 "Your tech on Monday May 23rd professionally identified and corrected the problem stemming from Saturday May 21st appointment."
brenda T. white plains, maryland May 23, 2022 "I showed pictures of what the problem was and they should have told me to turn the AC off a day before to unfreeze the line. Then told me I needed to have everything replaced.wanted to sell me a 12,000 deal. I had 1 company on the phone what the problem was and another company come out and gave me instructions before they came 12 hrs later and fix the issue. So the only ones not selling me a lot of bull was the 2nd and 3rd company. You wanted to get another 12k out of me after I wasted almost 200 on a lie!!!"
glynn H. sun city, texas May 23, 2022 "Brecause the work was done in short order, the tech was great to work with. Only one issue wshich we did not know about to discuss with tech. It seems to us that our max warm water is a little cooler than before - maybe intentionally by the tech. Not a big problem - just something we notice."
mark G. edmonton, alberta May 23, 2022 "Technician showed up on time for the appointment and found the issues and corrected them before he left the site."
karla M. kettering, ohio May 23, 2022 "Kenneth Wooten is highly knowledgeable and goes the extra mile for customer service. I have the Stevenson Service Plan and Kenneth has been to my house twice. Once for maintenance and recently as my air conditioning was not consistently working. Kenneth is the consummate professional."
dutch W. marietta, georgia May 23, 2022 "Very knowledgeable tech, took care of business in a professional manner."
dave M. south haven, michigan May 23, 2022 "Appointment for 5/11 was canceled by office and a week later was set up on Saturday 5/21. John the technician was great even in the rain."
mary M. manor, texas May 23, 2022 "As far as I can tell the unit seems to be performing very well. I do have a problem with the cleanup. The electrical panel on the side of the house was left wide open and with the hard rain and wind we had on Saturday night it was wiggled around a little bit making it harder for me to close and adjust it properly in place (some of it may be due to bad arthritis in my hands). There was trash left in the yard - a drink cup in one of my shrubs, other pieces of trash in the grass; inside some rubber foam from the old unit and other pieces of trash. I realize this is a minor issue for you but a homeowner expects more. Overall, the service is good."
marilyn B. cincinnati, ohio May 23, 2022 "Dominic showed up on time. Was polite and explained everything he did to the hvac system to me. Very helpful."
john E. san antonio, texas May 23, 2022 "We are very pleased with San Antonio Air's preventative maintenance program and the ease of scheduling to accommodate our needs. Our tech, Edgar, is personable, professional and efficient. He goes above and beyond a routine check-up to help his customer. He made good recommendations and even checked the wall thermostat, cleaned the contacts, and put in new batteries. Thank you for making us feel like a valued customer."
talisha F. clay, new york May 23, 2022 "Very proficient and informative on what he was doing and Im grateful he was able to come out on a Sunday!!!"
tim G. cary, north carolina May 23, 2022 "Technician was excellent. Customer service wasnt quite as good as I was canceled o. 3 times."
wyndam senior S. shawnee, kansas May 23, 2022 "The tech that came out was very knowledgeable and kind. He did exactly what we needed in great timing."
patrick C. hypoluxo, florida May 23, 2022 "The technician did a thorough job and answered all of my questions completely and performed all of the requests that I made. He even fixed the outside discharge tube which was leaking near the foundation which no other service people had done. I highly recommend him. Pat Castelluccio"
ms young Y. raleigh, north carolina May 23, 2022 "I scheduled a visit for May 7 in March, nobody came. I had to call and was told nobody was available. When I started my AC it didnt work. I had to have an emergency call- they were great, but it cost $90. Probably would not have had to pay if my service had been performed as scheduled on May 7. Now I have an appointment June 15th. As part of the membership program, I expected better."
mr bartels B. wellington, florida May 23, 2022 "Response time was excellent. Service tech was outstanding and overall service was great."
walter B. hoover, alabama May 23, 2022 "Buddy and (?Brodie) did the work as needed and completed the identified problem (Buddy had identified 2 days prior)"
diane Z. elkhart, indiana May 23, 2022 "Josh Wiggins was very knowledgeable and he took the time to explain everything he did and what he observed. He was very professional and courteous."
jean C. martinez, california May 23, 2022 "Both men were great. They explained everything we had to do. They were great and we would call them. We are getting new air conditioners tomorrow."
susan H. coral springs, florida May 23, 2022 "I am very happy with Service Experts. I have an elderly mother with health conditions that would become disastrous should she not have air conditioning. Thank you for peace of mind for her and me, her daughter."
jonathan M. richmond, virginia May 23, 2022 "Prompt but disappointed with markup on estimate. Makes me disgusted. It's like charging $20 for a bottle of water in a disaster situation."
cheryl T. edmonton, alberta May 23, 2022 "The plumber was polite, friendly, efficient, did everything I asked successfully, arrived on time.... Can't ask for more than that."
thomas B. summerville, south carolina May 23, 2022 "The upsell is mild. Not a problem. I appreciate not being pressured. Product Suggestions are fine."
susan B. columbia, south carolina May 23, 2022 "I called at 11 am, technician was out by 2, problem was fixed by 3 pm. Excellent customer service throughout the whole experience."
james M. hawthorn woods, illinois May 23, 2022 "Miguel came on time, fix an issue with the thermostat wifi upstairs, and replace a filter that he had on the truck."
mr novicoff N. boynton beach, florida May 23, 2022 "No reflection on tech...but this is the 4th time I had this problem. Advantage program says 24/7 service and priority service. I did not get either"
dale N. boise, idaho May 23, 2022 "Erik explained everything that he serviced for us and was very friendly."
norma S. columbia, south carolina May 23, 2022 "Steve was prompt, arriving early in the proposed time frame and he was very knowledgeable and informative about my options."
mr schoenig S. san antonio, texas May 23, 2022 "Work was done well. Techs were friendly and professional."
carl W. roy, utah May 23, 2022 "The two Technicians know their job and had the skills to accomplish to quickly and were very polite, They cleaned up after the work they did, also, in moving the furnace into the home took care to not do any damages to the walls about them. These two mem seem to be the best I have ever do replace and repair work I have sever encounter in the 45 years of home ownershipl"
rick C. ft wayne, indiana May 23, 2022 "The technician that performed the work was very good. The residential sales advisor was supposed to get back to me with a proposal for a new air conditioning system two weeks ago. I have never heard from him."
pavilion W. folly beach, south carolina May 23, 2022 "In all honesty the only reason I did not give a 10 is the quality of people answering your phones varies a lot. Id rather not get specific in the survey, however Clarence knows exactly who I am referring to. A good bedside manner if required in your industry as much as it is any other!"
mrs alarcon A. miami, florida May 23, 2022 "I was given false information as well as false alarms of them completing the job"
ms stephenson S. raleigh, north carolina May 23, 2022 "Tim and Todd did a great job! Give them some vacation time!"
tom jan ochoa O. fort wayne, indiana May 23, 2022 "Jacob did things other services did not do for us and he was very professional friendly"
robert P. south plainfield, new jersey May 23, 2022 "tech was very nice but did not check the freon pressure nor the natural gas pressure since the gas line was replaced and a new outside reg was put in . i can hear the freon going through the line set"
peter K. bulverde, texas May 23, 2022 "The service is always great. However there was a problem. I did not receive my yearly supply or 24 air filters. They told me they would be delivered on 23 May. I will be waiting for them."
andrew G. clifton park, new york May 23, 2022 "Only problem was that service experts accidentally turned off hot water heater while servicing furnace. They forgot to check to turn it back on. I only discovered this the next day."
ms hinton H. raleigh, north carolina May 23, 2022 "Service was 5/17, it is now 5/23 and no contact abt part that was to be ordered. Was it ordered? Was it backordered? Family has been able to provide a workaround temporarily."
paul S. west columbia, south carolina May 23, 2022 "Brian was great, trouble shot the problem quick and got our air going again! He was very nice, professional and knowledgeable."
nancy S. san antonio, texas May 23, 2022 "The service expert went directly to the problem, explained how to keep the problem from happening again, and repaired a problem that had developed during the initial install."
mr penton P. mesquite, texas May 23, 2022 "The repair man reviewed all what was done and his recommendations."
al S. loudon, tennessee May 23, 2022 "They were nice seem to know what they were talking about. However there was a lot of selling going on at the same time and our thermometer doesnt stay where it was set. ..and it's cold in here."
salvatore C. windermere, florida May 23, 2022 "Technicians were very curious and knowledgeable to the issues that needed attention. Although it took two separate visits to correct the problem Im very pleased with the outcome."
richard P. queensbury, new york May 23, 2022 "90 degree weather and person who was completely trained sent to service a/c. Didn't work until technician came 3 days later. We thought preference on calls were included in our monthly package we are paying."
bradley D. springfield, ohio May 23, 2022 "Jim Hill and Josh P did a fantastic job. Very knowledgeable and professional."
terry H. slingerlands, new york May 23, 2022 "Your company has been consistent w providing excellent technicians."
ruth L. jacksonville, florida May 23, 2022 "Wally contacted me promptly after visiting my house (currently occupied by a tenant) to give me a report about the visit."
wilbur R. urbana, ohio May 23, 2022 "He was friendly, knowledgeable and no nonsense attitude checking everything and then some. Hope we get him (Dave) next time around for service. Thank you so much."
leeland D. salem, virginia May 23, 2022 "Came the same day I had a problem, diagnosed and fixed my A/C promptly.Guys are always friendly and courteous."
matt H. sevierville, tennessee May 23, 2022 "Came out the next day the installers couldn't answer alot of questions and didn't do what was promised someone had to come out the next day and fix and order parts but the company is making it right"
mr blum B. jupiter, florida May 23, 2022 "Professional, courteous, punctual, friendly, good attitude...way to go!"
dennis W. selkirk, new york May 23, 2022 "Very thorough and professional service. Ryan invited any questions I might have and showed me what he removed from our heating ducts."
joe S. burnt hills, new york May 23, 2022 "Scheduling was tough but that was understandable. Steven, the technician was excellent."
katie P. cleveland, ohio May 23, 2022 "While the service technician was excellent and provided helpful guidance and advice, we felt like the appointment was primarily a sales pitch - when we indicated that we were not interested in spending $30K on a new AC system (ours works fine, just having some circulation issues), the sales person left prior to the end of the appointment without any word. The advice that the technician provided ended up being exactly what we needed. Our survey answers would be "very satisfied" across the board if only the technician was present at the visit."
gregory P. hillsborough, new jersey May 23, 2022 "He was knowledgeable and friendly and answered all of my questions."
lois S. manville, new jersey May 23, 2022 "Technician changed air filter without asking first, than charged me $74 without telling me first."
mahbub A. irving, texas May 22, 2022 "Tech pointed out some areas need cleaning, but refused to clean,or take care of it. Either he is not qualified or wants the system to deteriorate to the point that it'll require repair or replacement. What is the purpose of the maintenance then?"
dave D. calgary, alberta May 22, 2022 "He was professional and personable. He found unexpected problems in humidifier. We have not had his service for several years and we missed him"
william P. bethesda, maryland May 22, 2022 "received confirmation and then notification that the tech was running a bit late. Very thorough service."
robert M. west chester, pennsylvania May 22, 2022 "Todays service was fine. But I learned that the Sept 30, 2021 service was less than fine. Although the tech told me I was all ready for the heating season, he left both of the water valves to the humidifier in the closed position. Apparently there are two valves that should have been opened: one at the cold water supply at the water heater and one at the humidifier. Now I am unsure if the humidifier will work properly at the return of the heating season as the humidifier was turned on but was never properly supplied with water. It also explains the bloody noses, extremely dry skin and all the static electricity shocks we got when touching metal this past winter."
oliver S. lexington, south carolina May 22, 2022 "Lee was on time and was a very pleasant technician. I was very satitfied with his work."
claudette C. cayce, south carolina May 22, 2022 "Same tech. who has serviced previously 2 or 3 years. Friendly, knowledgeable, proficient. Did not have to ask for him. Also, phone reception is exceptional."
walter T. boise, idaho May 22, 2022 "Id have rated them 9 or 10 except they left the gate open and the dog got out. Thankfully, no harm."
ozier L. brandon, mississippi May 22, 2022 "The experts identified the problem quickly and then explained all of my options."
joicheri J. schenectady, new york May 22, 2022 "They did a very good job, they didnt rush they assessed the situation and fixed it rather than putting a bandaid on it"
mansoor H. apex, north carolina May 22, 2022 "Identified the issue quickly and fixed it efficiently."
n chasteen C. lee, new hampshire May 22, 2022 "I never got a call back in response to my request for an accessment and quote for an AC system."
kate Z. farr west, utah May 22, 2022 "Rodolfo went far and above the service for me, helping me adjust my thermostat."
toryn F. lancaster, texas May 22, 2022 "Never received the services or the quote promised. Received a phone call after the appointment time asking if they could email me a quote and I never received it."
clara F. centerville, ohio May 22, 2022 "I thought the technician was "way Out" with his explanation of the cause of the problem."
clarence J. jackson, mississippi May 22, 2022 "Technicians were punctual, and went about their duties in a professional manner. They provided updates on progress made, as well as the plans for the next steps in the process."
mr hattwick H. west palm beach, florida May 22, 2022 "He was on time, gave a clear diagnosis, resolved the problem quickly and was very friendly."
dora F. pflugerville, texas May 22, 2022 "I was able to get an appointment soon. Tech showed up on time."
brenda M. savannah, georgia May 22, 2022 "She was very professional and explained the problem. She took pictures to show the problem of the distribution box that was damaged and pulled away from the unit."
mike P. naples, florida May 22, 2022 "All the tecks have done a good job keeping this lemon Lenox Ac running. Today after 8 years and a ten year warr parts and labor i have no ac. I am on my second coil, blower, etc and now no parts. The sales rep offered me no discount if i paid cash for a new unit. I will tell all my friends in Naples and social med. never buy a Lenox from service experts. The tecks have made dozens of visits to my home and it has been serviced twice a year and it still totally dead."
mark M. university hts, ohio May 22, 2022 "Dwayne was thorough, knowledgeable and professional, and answered all my questions"
jim B. sherwood park, alberta May 22, 2022 "All personel we dealt with were knowledgable, courteous and more than willing to answer our questions."
scottie K. dallas, texas May 22, 2022 "After several calls regarding malfunctioning thermostat, Brad finally found that a wire was missing between the hub and thermostat. Previous attempts to fix the problem by several other technicians did not completely fix the problem. He had the patience and expertise and took many hours to solve the problem."
ira R. austin, texas May 22, 2022 "Problem not resolved. Tech should have used more appropriately troubleshoot methods to detect a too cold space in a multi zone system."
susan W. summerville, south carolina May 22, 2022 "Felt that they were honest with our concerns and not just trying to take our money."
joan B. georgetown, texas May 22, 2022 "The gentlemen were very thorough in investigating the problem."
madeline B. nashville, tennessee May 22, 2022 "Mohammad's description of my HVAC issue was inadequate but more importantly the evaporator coil was not leaking. He wanted to charge $2-3,000 to replace it. My other service man cleaned areas Mohammad did not clean out and found the coil was not leaking. His fee was $65 and he gave the unit a thorough cleaning. Donelson is doing too much upselling for me so I am cancelling the service as I don't trust the company."