Service Experts Heating & Air Conditioning Reviews

"Our service tech, Dean B., is very professional and goes the extra mile is completing his work and provides above and beyond in the customer service department."

"Representatives are always knowledgeable and efficient. They are also friendly and pleasant to work with."

"The representatives are pleasant and courteous."

"After spending 5 days in the cold, the guys find out l did not need the part they had ordered. I feel if its your fault for a problem, a hotel should be provided for the customer."

"Thats what I think."

"I signed up for yearly maintenance contract 'maintenance+' which clearly says furnace filters are included in the contract, but I was informed by the tech that filters will not be included/replaced. Both the flyer showing the types of maintenance contracts and the call center agent assured me the filters were included."

"The service tech is really knowledgeable and friendly. Although there was a big mix-up with service, he took care of the issue promptly and professionally. thank you so much for your patience and understanding."

"Pays attention to detail, knowledgeable, and courteous"

"Have had many years of excellent service from Roland Down."

"Reliable service"

"I have used the company for many years. I am always satisfied at their response and quality of the service provided."

"The technician was very polite ask question and was well manner told me as much that he would here if I need him for any problem"

"Given me good and timely service on my air condintioner for many years."

"technical service was great. Your scheduling department sucks."

"Very pleasant and professional."

"Because they ensured they were looking for a part immediately and were there to fix the next morning.!"

"Very professional and timely"

"I'm proud of the service"

"Dependable"

"The weekend call center was incompetent. The person could not get the phone number correct, told me to hang on the line for a service advisor who was available to talk online then came back later and said, ooops sorry no one is available they will call you. He then called me back and had me online again, then no one available. We confirmed a CALL at 8 am Monday to discuss. No one called, but someone came to our house, very unexpected at a bad time."

"Hassle free service."

"Knowledgeable friendly people, confident in their skills."

"Phil is always good at explaining what he's s doing and quick to get the work done."

"Thorough courteous and reliable service."

"you do a good job, and we're happy."

"Timely, professional service."

"Always on-time and complete the job to satisfaction."

"They arrived on time and had respect for me am my house. They were friendly and did their work and told me what they were doing Really nice."

"Did not clean outside units. Said it would be done next time. Service visit was finished significantly quicker than usual"

"We woke up to no heat and the temperature was 56 degrees in the house. We called Roland J Down at 9:30 and they put us on the "on call' list. Dontrall showed up at 1:00 and he fixed our issue by 1:30. He was very courteous and knowledgeable. The service was fantastic."

"I like their thorough service."

"i told the operator we had had a annual review in December and she insisted we did not ---no paper work---so she sent out the same service man to come and do a yearly maintance work ----i stayed HOME (no need to since December 2022 this service man was here ---check his notation on AC unit and he left immedialtely----a waste of my time and your serviceman!!!!"

"experienced technician, quick response, friendly personality."

"Great communication; followup"

"BRHA have treated us well for the two times we've used you and are always prompt, professional, and explain the work they're doing well"

"Have replied promptly and provided good service."

"When the gut comes to service and says everything looks clean..I know the job is being done"

"Your plumber fixed the CSST line that was leaking gas into the attic. He was a very efficient & polite young man. The home inspector was pleased with the repair & so was ONG."

"Good service knowledgeable"

"I am satisfied with the service"

"friendly surface answered questions gave good advice"

"On time"

"quickly found the problem and corrected it"

"I WAS DISSATISFIED WITH THEM WHEN THEY CAME HERE. FIRST, LIED ABOUT EVERYTHING. also was suppose to call back and let me know prices i ai had already orderedand inforormation. by the time they got bac k"

"Service was fine. However, no one called ahead of time to set up the appointment to clean our vents. They arrived at 8 AM, but it was a bit awkward as no one called ahead of time to let us know"

"Jeffrey was excellent in redoing the pipes to my airconditioner. He is efficient and knowledgeable in his field. He is an asset to your company"

"I always use Knochelmanns for whatever goes wrong in my house. But, this time I was a little disappointed that I paid $99 for the service call and the only ting I needed was one plunge of the plunger to fix the problem. My plunger was not as good as the one the rep used and it took only one plunge. I had to pay $26 for that plunge. It would have been nice if he could have not charged me since I have been a Knochelmanns customer for a very long time. I do not want any reimbursement, but it would be a nice gesture to give a break to an 82 year old lonely old woman/man a break since they do not have the strength to hit a plunger the way the rep does. Just a nice friendly suggestion for your business."

"Prompt and good service"

"Always thorough. Explain things so I understand and answer all my questions professionally"

"very nice people and very knowledgeable. They were right on time and definitely knew what to do. They checked out everything, even my carbon levels in the house. Have done business with them for years and will continue for many more in the future"

"The tech was so polite and helpful and arrived right on time - my issue was small but he was so nice about it"

"Professional service and knowledgeable. Considerate."

"see answers to questions below"

"The guy who showed up said something was plastic and he would not work on it"

"Quality service delivered once again- technician Harry did an excellent job"

"Technician was excellent"

"Courteous office staff, office & technician adjusted our time as requested. We trust yr work after years of experience. Zavion very polite, thorough, took time to explain & answer our questions."

"Always come, are friendly and helpful"

"The guy who did the maintenance on the previous system and the techs who installed the new system were all very nice and helpful. They explained things very well so I knew what was going on."

"On time and pleasant"

"Honest repairman and fair price"

"Long time maintenance customer, good communication and service over the years."

"Good Service Always! Thank You !!"

"Evan and Tucker took the time to ask questions, listened and discussed the issue with us. They provided tips and advice on how to help prevent clogs in the future."

"As a member of the advantage program and a long time customer, back from the Sylvester heating and cooling time. I feel like the people at broad ripple are top notch and has always given my wife and I GREAT service."

"I have dealt with McElroy for at least 30 years. I have always been very happy with the service that they provide. All of the people that I have dealt with over the years have always been very nice and professional. I recommend McElroy to everyone I know."

"professional service"

"Prompt response, courteous and knowledgeable staff."

"On time , completed installation of new components in a timely manner, explained new control system, cleaned up work area. System working great."

"The Three men who came to our home did a GREAT job ."

"Wilkins and David were friendly and professional! Thank you!"

"I have always been pleased with the service Strand Brothers has given."

"Nice, but didn't get it right the first time..did finally"

"Called ahead of the visit, was friendly, followed up with service observations, didn't try to sell me anything."

"Zack is Avery good tech. That said. service experts are Very light on service and Very heavy on a sales pitchs. not satisfied at all."

"Tech was polite and professional."

"Staff was efficient and friendly"

"Grant with Rolf Griffin provided excellent service to our hot water heater. Really appreciate the service he gave."

"Will , the technician was excellent, professional, and got the service done very efficiently. We discussed the options for my next heating system."

"Very professional and knowledgeable"

"great customer service"

"Satisfied with service."

"Stephen always provides exceptional service! He is professional, efficient and very pleasant!"

"Making a friendly connection while addressing the issue at hand."

"Always have offered quick reliable service, and great technicians."

"I get good maintenance service and a quick response if I have an emergency"

"The original tech that showed up first did not want to answer any questions or look at any of my concerns. There were some issues with the duct work and registers were rattling and would not open, but he said he would not put that on the report because he would only look at the unit. Other HVAC companies will provide a full report on the HVAC system so this can be shown to agents and owners. The second gentlemen that showed up in the Midlands SUV saved the day. Im sorry, I dont recall his name, African American gentlemen with goatee. He was extremely friendly and listened to all my concerns. He is an asset to your company with customer service. I was on the phone calling to speak with a manager, when he showed up and helped. He asked the original tech to list some of the concerns on the report, but he would not."

"William the service technician was great. He explained what he was going to do and did so. A good tech, likeable and friendly."

"It was easy to schedule service, good communication. Quality workmanship onsite."

"Fast service, great communication, always professional techs"

"We have always gotten good service from the Peachtree Service Experts staff. Jonte Berry, our technician this visit, was knowledgable, polite, and a good representative of your company."

"Excellent timely service"

"Professional, prompt, clear and patient explanation"

"Evaristo is amazing at what he does."

"Good service"

"Efficient, timely and pleasant"

"The service technician was very thorough and efficient. He provided helpful hints and tips, as well."

"The service is very thorough. If there is anything that needs fixing or replaced, they will tell you and ask if we want them to go ahead and do it then or make sure they set up a time that is right for us."

"I liked the service."

"The tech was knowledgeable & through."

"See answers to items below"

"Well the tech was great but were still waiting going on a week for a circuit board to fix our furnace. Been rather cold in the house."

"very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."

"courteous, on time, knowledgeable"

"Your 2 technicians were very professional and gave me a verbal update on the condition of my system."

"Helpful in explaining what I need to know"

"The maintenance crew was very thorough with inspection and cleaning central heat and air unit. Jerod did a professional job."

"Very complete and thorough check of our two furnaces"

"They seem thorough and efficient."

"Fras Air has been very responsive."

"Did a nice job knew what they were doing."

"Have always had excellent response and service. Very reliable and knowledgeable."

"Very informative"

"At the beginning of the appointment, seemed like the technician wasn't listening and understanding what I was saying. I'm not sure if I was imagining resistance, impatience or a slight attitude. By the end of the appointment, he seemed fine."

"Because it took two visits to fix it."

"Don't like the telephone service"

"Fast accurate service, friendly technicians"

"Always dependable, thorough & professional"

"I can depend on them showing up when I need help."

"You folks have always been easy and a pleasure to do business with. Your receptionist/call coordinator is awesome. My tech on this call was exceptional and would be preferred (not mandatory) in the future also. Still waiting on my emailed receipt and the service contract I signed Friday."

"Water was not turned off to the water heater, Signed contractual agreement mid morning and water continued to pour into the basement. Frantically called that evening when I returned from work. Answering service in South America? Really Had to outsource emergency help that evening to turn water off to the house. Requested management to contact me multiple times. Ignored with no response.at all. In all fairness one of your technicians called that night at 9:30 . I did not answer as we were trying to save water damaged items."

"Been a Peachtree customer for over 30 years. The company has gotten too big and lost its personality."

"He did an outstanding job cleaning our furnance. Is was so nice and polite and really knows what he is doing. He is an asset to your company. We will always request him."

"The service was completed in a timely manner. Technicians were knowledgeable, professional and courteous."

"Awesome service"

"James has conducted our recent 3 servicings with professional and courteous manner."

"Good service"

"They were professional, friendly, very knowledgeable, fixed my problem and answered all my questions. And respected my home. Im very satisfied."

"Great technicians"

"Quality"

"On time, very friendly"

"Having a very well experienced and thorough technician dispatched in short order to address my HVAC problem"

"The plumbers (unfortunately I forget their names, I think Thomas was one of them?) were prompt, professional, thorough and cleaned up well."

"Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"

"Steff is efficient and very friendly"

"Courteous and knowledgable techs"

"Always great service with Strand"

"Fair price and good service"

"Very friendly employee"

"Fast service"

"Don't receive the service you agreed on with a maintenance plan."

"There was a confusion where your technician was dispatched."

"We always get good service with all techs being very knowledgeable and clean"

"because yo very seldom contact me on checking out the system and that I only rent"

"keeps the heating system going without problems"

"Everything went very smoothly and the things that were found that needed attention got fixed and the parts are on order for installation tomorrow."

"good work, nice people"

"No filter on truck. You would think that if you are scheduled to do an annual maintenance and you have the equipment information you would make sure you have at least the basics on the truck - like the filter you will most likely need."

"Very professional"

"My main reason fro using Service Experts is because their service is usually available at any time, even during holidays."

"The technician was prompt, polite and professional."

"Timely response"

"Progressional, friendly and on time."

"Equipment works great and great service reps!"

"Great service. Technicians came earlier than expected. Friendly and they did a great job and completed the job fast."

"Most of my friends/relatives are smart and rational. They really don't need/want my input on these matters"

"All the questions I remembered to ask and those I forgot to ask will ask when next appointment happens in cooliiiig season."

"I do not recommend unless asksd"

"Excellent customer service. Technician went out of his wy to get my repair done."

"Very prompt on calls when I have an a problem"

"Excellent service."

"Josh was perfect, going the extra to double check strings and to help me u derstand how the system operates"

"Even though the price included 24/7 support and 365 days guarantee you were still overcharging for a very very small job. It only took the plumber one minute to find the part in the van and a minutes or less to "screw" the breaker in. Nothing needed to take apart, didn't need to remove anything. The part cost around $20 or less. I don't see how it would come up to $252.00 for such a small job. Beside I don't see how this small job that took two minutes to screw a part in require a 24/7 support or a guarantee. If it is a bigger job then I would understand but it is not!! If you have to say that all jobs must have 24/7 support and 365 days guarantee still the price has to be matched. Mine wasn't match at all it was overcharging!!"

"First schedule - no one called or showed up for I called to schedule the app again. Eventually a pair came - one used the shoe covers but the other one didnt care to wear one. He also smelled bad - and strong cigarette smoke order too. Explanation about raised temp setting was good and I am happy with what they did to fix it."

"Because only Bo Derek is a 10."

"Professional and efficient"

"Mason Hoppe and the technician Jason High level of professionalism"

"Always on time and do a good job Tim the tech that helped us explained our thermostat so we could use it correctly And made sure everything was working correctly before leaving."

"friendly prompt service"

"Same day service call!"

"I've had no problems worthy of comment."

"Kim, Caleb and Hector were wonderful."

"Great service! Timely response when needed."

"Excellent service technician"

"Good service and excellent staff"

"Only company that answered the phone 1st. time I called"

"Efficient,honest,patient, knowledgeable"

"Tech was on time. Very knowledgeable and pleasant."

"Very nice person, He knew what he was doing"

"reliable and helpful"

"Service was handled as best one could expect timely and efficient."

"Tech did not show up or call that he would not be able to make it today. 1/20/23"

"very profession easy to talk to and answered all ?"

"Dale is a phenomenal technician!"

"Everyone is always very professional, efficient, and friendly"

"because I would, it's the first name I would think of. Y'all have been pretty ok to work with."

"Service person was great. Good communicator, very professional."

"Service was on time. Technician explained what he had done to diagnose the problem. He wore booties inside our house. He was courteous."

"Quality of the people Neal Harris hires."

"Technicians were thorough and efficient with great customer service"

"Experienced Technician!"

"They have been reliable"

"Service men are always courteous & know what to do."

"Had new Ac, hot water heater installed almost 1 year ago, We have had numerous issues with both, Technicians not properly trained on systems to correct issues quickly"

"I just was impressed wth the professionalism of theteam"

"Honesty and knowledge of tech"

"Everyone seems to know what they are talking about and are very helpful."

"Phillip was very good. He got here sooner than quoted. Also, he had all of the tools and parts with him and was very courteous and professional."

"Bryce is so amazing. he goes above and beyond to take care of you."

"They have good deals. And the guys are very personal and they are only a few that service oil furnaces. They come back out if something isnt working right. Very dependable."

"Very personable and professional. Communicated continuously throughout the visit"

"Has been reliable service."

"Rob's came out to do quote on new furnace. We were told we had asbestos to be removed. Rob's recommended Armstrong Environment for the job. Armstrong removed ducting from the site and said Rob's would replace them. When the furnace was installed they said it would another 1100.00 to install new ducting. I paid 1000.00 for removal of asbestos and 500.00 for government inspection. I do not feel this should be my expense.Either Armstrong or Rob's should be responsible for these charges. Not very satisfied with either companies"

"Excellent service used them for years"

"Because if some one asked I would recomment NH."

"Punctual response"

"You did not do anything. He just came and rang my doorbell. Why would I get a survey for that? I did not have service at all. So if you are trying to count this as a service you are way off. I do not want a sales person to come when I have service."

"They knew exactly what they were doing."

"Good care of the customer"

"Guy was friendly, professional & did his business & our was very good."

"My needs were promptly met by a very knowledgeable and thorough technician"

"I always have great service"

"Professional, great service"

"Been a customer of TML for 30 plus years and been very satisfied with their services."

"I have been using them for years with a Maintenance+ agreement and have always been satisfied with the service."

"knowledge and respect"

"First, the app that takes my survey just failed, so I'm having to do it again. Service tech diagnosed a non-failure problem with my furnace on 12/22/22 but couldn't repair because no parts available. Parts placed on order. Furnace failed on1/18/23, almost a month later. On-call service tech couldn't come that evening because he lives 40 miles outside of town and his company truck had failed (no windshield wipers, rainy). Waited overnight, called in, and Tech Aziz came within 20 minutes. He diagnosed that parts ordered 12/22 were needed to repair. Called in, and the critical part was available. He went to the shop, got the part, came back, and fixed the furnace. Non-critical parts that had been ordered, and that held up delivery of the critical part, were not needed. Aziz is amazing. Neal Harris overall, not so much."

"I thought the filter for my HVAC unit was overpriced."

"I have recommended many times only to find out from the people that Strand plumbing quotes were so much higher than others and they were told they needed services parts that were unnecessary."

"Jeremy is very knowledgeable and professional."

"On time as scheduled. Seem to know what they are doing"

"Disrespectful and unprofessional service. The technician was guided by notes from another one of my 4 AC units while attempting to service the one I called about. It is clear that your customer database is all messed-up for people like me with multiple systems. When I pointed that he was all confused with his notes, he refused to apologize and was rude. I have asked him to leave. Never again !!"

"Happy with overall service."

"Always here on time and Andy was personable and did a good job. A pleasure to work with."

"Always come quickly when I need help and fix the problem."

"Competent techmician."

"Good service"

"They always provide prompt, excellent, knowledgable service."

"Peter and his assistant were very helpful on time check my system out assured me everything was fine checked everything then answer any and all of my question I was very satisfied with their knowledge and as well any corrections that need to be made thank you both for being such Pros at what you do hoping to see you soon"