Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 249,559 Reviews
carolyn H.
warr acres, oklahoma
"Clayton was very thorough, conscientious, and patiently explained things to me I hadn't known or understood. And he was very considerate in removing his shoes before coming in my house...all in all, he was wonderful!!!"
bill A.
midvale, utah
cory M.
champaign, illinois
tiffany N.
fort worth, texas
"Knowledge, friendly, and extremely professional."
carmen S.
nampa, idaho
steve R.
tulsa, oklahoma
"All fixed"
dominic R.
schenectady, new york
"Techs professionalism and knowledge."
doug H.
jacksonville, florida
"Jose does A great job and goes A complete job"
eddie R.
austin, texas
"tech was friendly, prompt, respectful and knowledgeable."
carol S.
henrico, virginia
"I had mentioned my concern about the erratic air flow to other Eveready techs in the past, but they said everything was OK. After listening to me, Roger quickly identified the root cause of the erratic air flow - a damper issue - and fixed it."
ms tackett T.
del city, oklahoma
"The technician inspected my heater thoroughly and asked if I was having any issues with the unit. He was very professional and friendly. He discussed other services for future service."
sherry B.
jonesboro, georgia
mr levesque L.
west palm beach, florida
colin P.
oklahoma city, oklahoma
"Guys are awesome. Do a great job and are very professional."
john S.
geneva, illinois
"Zach was thorough, patient and professional. He stands out in his desire and ability to help us understand all the important details of our HVAV system. Wish I could have him for all our service tuneups!"
james stull S.
dallas, texas
"Always excellent service that went smoothly."
rose S.
austin, texas
"Technician very knowledgeable & through. Answered all my questions. Provided soln for bacterial growth. Also checked capacitor and made sure it was operating in a good range."
blanche G.
calgary, alberta
"Because my condenser is no longer leaking."
neil B.
bristol, indiana
steve C.
rochester, new hampshire
"The tech that came to our house was great, he got our furnace running. Unfortunately we had to call back later as it stopped working again. Came quick and fixed us right up. Tell him thank you"
shirley S.
spruce grove, alberta
"Josh did what was expected and did keep us informed"
gary B.
leander, texas
"Knowledgeable, quick service, quick & good installation of the new heat pump."
mr hildebrandt H.
ft myers, florida
"The two service people were on time and courteous."
michael P.
cincinnati, ohio
"Michael was prompt, professional, and informative."
donald S.
clifton park, new york
james K.
berlin, new jersey
"Excellent Service by the service technician"
david S.
dallas, texas
michael W.
cross lanes, west virginia
gerald N.
waldorf, maryland
"Mr. Mario provided superior service."
alice/richard H.
raleigh, north carolina
"We always ask for Benjamin"
tom C.
hurricane, west virginia
"Technician arrived on time. He was courteous, knowledgeable and professional."
tom L.
lawrenceville, georgia
"He was on time, was clean, checked everything that needed checked & was friendly."
glenn L.
louisville, kentucky
"Very pleasant, on time, fixed a little issue we had"
jean C.
marlton, new jersey
"Tech arrived right on time (this is a plus my book). He was very courteous and friendly and completed his work very efficiently. He also took away the used filter and box which I found helpful."
doris N.
longmont, colorado
"Keegan was very courteous and professional"
louis K.
bessemer, alabama
"Very satisfied"
barry G.
charlotte, north carolina
karen T.
ponte vedra bch, florida
"Rodger is very competent and very friendly"
steven D.
casselberry, florida
"Lope & Woody did an excellent job installing the heating unit & A.C. They were very knowledgeable & answered all of our questions."
susan K.
tucker, georgia
"Very Knowledgeble/extremely pleasant/took a lot of time to answer all my questions"
rose S.
georgetown, texas
"Took care of problem immediately"
ann K.
atlanta, georgia
bob A.
sandy, utah
ms naylor N.
memphis, tennessee
"You have great technicians and they always perform"
rob M.
lexington, south carolina
jill C.
overland park, kansas
"Logan was very helpful with service options including pricing."
bruce F.
naperville, illinois
"The phone service and technician service were excellent and very easy to accomplish."
richard C.
urbana, ohio
susan C.
oakville, ontario
"Brendan was very polite, very detailed and thorough."
don S.
moore, oklahoma
dennis W.
east greenbush, new york
ed N.
somersworth, new hampshire
"Very polite, professional and respective of property. Concerned about damaging walls when carrying the new furnace, etc. due to the fact that we have a chair lift on the stairs so decided to use the back entrance. This decision required them to shovel a very long path from the driveway to the back entrance. Left the work area very clean."
mr speed S.
jackson, mississippi
"Did a good job"
gene L.
athens, new york
"The technicians arrived on time, carried themselves as professionals. Very pleasant. Very thorough with work and details regarding thermostat and job. They left the residence in a clean and tidy state."
penelopi P.
kitchener, ontario
"Courteous, punctual and professional."
paula Z.
troy, new york
"On time. Friendly. Explained process as he went. Asked if I had any questions or needed him to do anything else for me."
gail L.
alpharetta, georgia
"Friendly, professional, and competent"
tina L.
dover, new hampshire
"The tech who showed up asked "what are we doing today?" I would think he would know why he was there. And then he asked to you want me to check and change the filter? Yes, obviously. After all what am I paying your for???"
consuelo M.
austin, texas
"He was very friendly and knew what he was doing, did a great job"
tom G.
roanoke, virginia
"The technician clearly told me what he was doing and communicated what he discovered as he inspected our system."
ken E.
edmonton, alberta
stanley J.
henrico, virginia
"Kyle was on time, personable, thorough and quick"
mike P.
troy, new york
john B.
south bend, indiana
mindy S.
branchburg, new jersey
"Javier seemed very honest. I'm just wondering how long it should take to do a tuneup since I have two units. It took 15-20 minutes."
mr fritz F.
raleigh, north carolina
"We have had Brian on two occasions and he is efficient and polite"
patty M.
latham, new york
wayne V.
rexford, new york
"Work was done professionally with minimal disruption. Clean up was complete."
sharlotte C.
waldorf, maryland
david M.
syracuse, new york
"The technician did a great job."
thomas P.
indianapolis, indiana
"Mr. Reed did an excellent job."
john L.
arlington, texas
"When I agreed to pay monthly,a benefit was a new extra thick filter would be installed annually at no extra charge. The tech did not have one of these filters. My husband had to go out and buy one and install himself."
bruce A.
belleville, ontario
"quick & easy"
dennis C.
independence, kentucky
"Jim is best service tech Ive had to tune up my oil furnace. He was very thorough and careful to get the furnace to run as efficiently as possible. He suggestion to change the burner nozzle from a 1.0 to a .75 has made big difference in how the furnace heats the home. It is much more comfortable."
maureen W.
the village, oklahoma
"Preston was extremely helpful and totally courteous and professional. There was a mistake made originally. Preston corrected the error and followed through until resolved."
mr. greenspan G.
boyds, maryland
"The technician did a great job however as a result of turning on and turning off and repressurizing the hot water heater another pipe started to leak and Parker Pearce was unable to send another technician out with the expertise to stop the leak as a result I had to hire a plumber to correct the problem after paying Parker Pearce to put the new valve in."
mr trefts T.
west palm bch, florida
"Prompt response"
jeffery M.
orinda, california
"I just posted this on YELP. If I could give them lower than 1 star I would. We tried for 10 days to get them out to the house to work on our furnace - we had used them before. We had an appointment scheduled and they were late so we couldn't stay. They agreed to push it to the next day and they never showed up. Apparently Friday Sat and Sun are "on call" days which means no appointments - just if they can get to you. I finally stopped talking to the customer service center and got to a "supervisor". I would say that the ownership of this business should be afraid. The people on the front lines of their business are running it into the ground. Horrible customer service. Kept looking for ways to make the scheduling our fault. Then we finally agree on a window for the tech to come out. 8-10 in the morning. The tech calls me at 845 and says it going to be closer to 10 because he just left the shop in Livermore at 830 and traffic was bad because of the rain. Is it not common sense to allow for extra time during weather in the Bay Area? Tell me how 8-10 was the right window if the tech wasn't even going to be in route till 830? At this point the Supervisor was done dealing with me and started the "I'm sorry you feel that way sir" to my expressions of frustration over their procedures. All i can say is, when the recession comes, and it will, the marginal performers go. I'm very sure the supervisor I was dealing with will be out of a job. And if the rest of the crew is no more competent that he was, then the whole company will likely be done. Just a horrible horrible horrible experience. I will never use them again. EVER. You shouldn't either."
robert M.
calgary, alberta
"After new hot water tank installation, hot water lasted only 1 day. Then took 4 phone calls over a three day period to learn that temperature setting must be above low setting to work appropriately"
michelle P.
burlington, ontario
thomas P.
delmar, new york
jerry B.
cheektowaga, new york
"Was here in timely manner, went to work, put booties on to protect our rug. He explained what he was checking during the process, and was very informative"
cecelia Y.
norman, oklahoma
"Fast service. Technician provided good information. Excellent communication."
nicholas E.
lenoir city, tennessee
"excellent person"
mr terney T.
jackson, mississippi
"Quick respnse"
rebecca R.
fort wayne, indiana
"I requested Abe to come to my home again...he is the very best tech I could currently have from RGSE. And, his attention to detail, courtesy, efficiency, knowledge and general demeanor is superb! I feel confident that things are being well taken care of when Abe is here. He remembered that I much prefer a paper written description of the work done rather than just the small thing that prints out of the hand held machine. And I do not appreciate being asked to sign that before it prints without being fully able to see what has been done and said. I will ask for him to come again and to continue to service my heating and air as needed. I am well pleased with service performed by Abraham Sanchez."
david wormer W.
broadalbin, new york
"Friendly professional technician. Prompt service at a reasonable fee."
hal H.
arlington, texas
"Conrado was thorough and provided a good review of his service and findings."
charles B.
round rock, texas
"Your technician was very good and explained what all he did!"
mary H.
daytona beach, florida
"Very respectful employees"
rick K.
noblesville, indiana
"Eduardo look at the issue, determined quickly what was the issue and gave me options to solve the problem."
patrick* S.
hilton head, south carolina
"Anna is extremely knowledgeable of contract provisions, equipment, service, and price options"
chris R.
elkhart, indiana
"Both technician and sales guy were very friendly and professional"
john H.
longmont, colorado
carol M.
austin, texas
"Like demeanor of Jason! Good manners, brought shoe covers!!!"
mr. minter M.
downingtown, pennsylvania
melinda O.
park city, utah
"Dennis is always awesome to work with. Love your team!"
david* T.
bluffton, south carolina
"Both attendees were polite and helpful"
susan K.
exton, pennsylvania
"The technician came within the specified timeframe, was very thorough, and answered all of my questions."
michael D.
rexford, new york
jack M.
decatur, indiana
"I didn't get a copy of work done. The tech couldn't answer questions concerning the thermostadt. I would rather have main filter changed in winter as i thought we had been doing"
dwaine S.
cochrane, alberta
"Everything was completed as agreed and everyone I had any interaction with were very professional."
don M.
ft myers, florida
"arrived on time and checked out unit in attic, got it going again, but shortly after he left, unit turn off aging. So I had to reschedule a second visit for today."
john L.
calgary, alberta
mr baumgartner B.
geneva, illinois
"Zach was very helpful during the process and was very articulate about the concerns that he had reference the service. Zach was very professional and friendly."
ron B.
spanish fork, utah
mr goddard G.
moore, oklahoma
"Clayvin (Technician), explained everything that he performed, with recommendations changes, updates or corrections needed for my system. Also Alan Sultuska tried to help us to take part in the Advantage Program, but ALAS, we were turned down. But we did appreciate his efforts."
charles M.
south bend, indiana
"Gary was very, and Polite"
debra M.
syracuse, new york
"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"
william S.
loudon, tennessee
"Jimmy is very conscientious and helpful."
cynthia (rental) (.
austin, texas
"Francisco was professional, efficient and friendly. He explained the findings and spent time discussing the system with me. I would recommend him for any service you provide."
george gilbert G.
naples, florida
"Unit is only 2yrs old and already has cost 12000+ in labor costs, Had to pay for another repair service on unit in the recent past. Not avery good record for a unit for which I was told by both sales person and manager that brand rated best by conumer reports. Also they said I would get warrenty for parts and labor. never happened even though I called asking about it at least twice. Also told parts are available localy with no wait time look up how long it took for parts."
cynthia M.
austin, texas
"The service by Francisco was professional and efficient. There were three job assignments and he kept them all straight in a very reasonable amount of time. He explained the findings and renewed one of my contracts as I expected. I highly recommend his performance."
ron R.
kitchener , ontario
"The technician were very efficient, polite and made sure Matt's were installed and cleaned up."
alisa N.
coral gables, florida
"Prompt, efficient service"
petra K.
kansas city, missouri
kathy G.
syracuse, new york
"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."
mrs gryp G.
granger, indiana
"Very personable and professional."
joel R.
rochester, new hampshire
jerry R.
new albany, indiana
"ARRIVED ON TIME, VERY EXPERIENCED AND PLEASANT"
richard C.
st paul, nebraska
jim B.
e syracuse, new york
"Nicole was pleasant, professional, and answered all questions clearly."
mrs stelter S.
west palm beach, florida
"The tech was very helpful in installing a UV light and air filter I already had."
richard H.
oklahoma city, oklahoma
"ok"
linda K.
cicero, new york
"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."
elizabeth O.
casselberry, florida
"Was told capacitor needed to be replaced. was told capacitors are around 150-160 $. I took picture of label on capacitor. Found online at lowes for approximately 10$. Then tells me can fix today for 210$. Told no thank you just give us a written estimate so my husband can look at and decide. Gave us a printout with what was wrong but no estimate. just a verbal. Not very professional. How are we supposed to know what our cost would be to fix. Now its a he said she said. Plus our entire system is about 5yra old and we so not use a/c or heat typically. So unit probably ran a total of 8 months over 5yr period. how is capacitor bad. Couldnt get straight answer on that either."
ernie P.
savoy, illinois
"When I asked a question the tech gave me a answer I was satisfied with."
hugh J.
ridgeland, mississippi
"The technician was on time (actually slightly early) and very thorough."
maria M.
oakville, ontario
"Very impressed with Brendan's professionalism and wealth of knowledge. He was able to quickly find the issue with the furnace, explained in details what was the problems and recommended few choices. He let me decide without putting any presure. It turned out that the best choice was to replace the old one and he called the sales consultant Gladson who was very helpful on helping me to choose the right product as replacement. Overall, great customer experience."
neil W.
waterloo, ontario
"Fast service, personable technician, fixed problem quickly."
don M.
edmond, oklahoma
david B.
granger, indiana
"called ahead the day before arrived on time explained what he did"
phil E.
austin, texas
"Lance was very friendly and professional"
carol A.
edmonton, alberta
"Thomas was knowledgeable and efficient, and answered all my questions. We are very happy with the service from Thomas!"
angela W.
nashville, tennessee
mike W.
van wert, ohio
"Technician arrived when scheduled. Technician was very professional in explaining what he will do and what he did at the end of his job."
kiersten G.
cincinnati, ohio
"They were very informative and friendly."
charlotte C.
indianapolis, indiana
mr seng S.
keithville, louisiana
"The service rendered did not relieve the temperature of my bedroom, as that was the object of getting this service. It is still cold in that room even with the new larger air duct. It looks like all it relived me of was $300.00."
janice P.
brandon, mississippi
"System all checked out. Professional friendly service!"
sally S.
dallas, texas
"very through and professional"
mr drew D.
glenview, illinois
gregory W.
longmont, colorado
"So far he didn't fix something that wasn't broke."
jeff F.
longmont, colorado
jim O.
flemington, new jersey
ms bounds B.
oklahoma city, oklahoma
"They seemed to do a thorough job."
mike K.
grand island, nebraska
"Garret, our technician, was fantastic. Very knowledgeable and fast. What was even more impressive was what he remembered from his last visit a year ago."
deborah H.
wildwood, florida
"Always thorough and professional. Nick answered some questions I had and 2as prompt and professional."
debbie D.
lexington, south carolina
"Cordial tehnician. Respectful and mindful of customer service. Very professional"
mike A.
columbia, south carolina
"Tech was on time and completed his work efficiently. He answered any questions I had and was courteous. However he forgot to give me a receipt and gave me a paper form receipt instead."
brad P.
ogden, utah
"Service tech seemed irritated that he was there. Took apart the drain and used my drain cleaner. When I told him that it only works for a couple days. I was told that the company doesn't do anything else to clear lines. And then was charged more than the initial quote. When my own stuff was used for the job."
maureen P.
champaign, illinois
"Very thorough"
clara F.
centerville, ohio
"Guy was very friendly, efficient & offered 2 or 3 times to answer any questions I may have had."
mr dupree D.
atlanta, georgia
verdele P.
oakville, ontario
"Brendan very thoroughly explained how bad my furnace was - now why didn't anyone before him tell me it was so bad? It had to be getting bad sooner than yesterday."
mr pushie P.
henrico, virginia
"He did a very good thorough job."
alyson M.
lilburn, georgia
"awesome friendly service..."
jacob E.
columbus, ohio
"Noticed that problem was not equipment issue. Explained that I would need to contact gas company. All that was needed. Gas company came and checked and fixed issue. Water in gas lines, recently introduced by customer error in neighborhood"
mrs mangla M.
highland heights, ohio
jim W.
mishawaka, indiana
"Chris was very professional and friendly. Explained exactly what was going on and made the proper suggestions. Quick and knowledgeable."
nelson N.
hopkins, south carolina
eve L.
austin, texas
"Ivan was right on time, was friendly and courteous and answered my questions well. He was efficient and alerted me when a part needed replacing."
richard H.
belleville, ontario
"The technician arrived on time, carried out his work and departed, He could have provided some comments on the state of the heating system, any postiveor negative items he might have seen."
erin B.
shawnee, kansas
"They were very nice and friendly but I get sick of the constant upsell."
stephen O.
kingston, ontario
"Fast reliable and professional service."
michael marino M.
hilton head island, south carolina
christina R.
batawa, ontario
ruth B.
decatur, georgia
"prompt and professional service. However, technician did not have ladder on truck (which is needed to reach one of our units) and did not have the correct size filters. Fortunately we had both."
ralph C.
stevensville, ontario
"Polite knowledgeable explained everything"
anita K.
bolingbrook, illinois
carol C.
anderson, indiana
"Your service technicians never gave up on trying to find what was causing the water leak in my new furnace."
kathleen T.
indianapolis, indiana
"Was on time and went to work."
sylvia F.
dallas, texas
"Technicians are almost always awesome"
13 street apts llc L.
schenectady, new york
"Mark was excellent with keeping me informed of what the problem was. He fixed the issue quickly after accessing the problem. Kris is also amazing with making sure I was taken care of the same day."
patrice L.
longwood, florida
roy W.
leawood, kansas
"Ryan was wonderful & diagnosed & corrected several plumbing issues."
karen R.
lawrenceville, georgia
"The technician was very thorough and provided excellent customer service, he pointed out helpful things to help us maximize our units efficiency."
ms gwillim G.
charleston, south carolina
wayne C.
oakville, ontario
shawn S.
somersworth, new hampshire
"The technician was very informative and explained the issue thoroughly."
karen F.
hilton head island, south carolina
"bobby is always very personable and he is the best! he has been the technician in our home for years."
ms denson D.
brandon, mississippi
"Very satisfied."
bonnie T.
henrico, virginia
"Blake was courteous , friendly and thorough. Before Blake completed the routine maintence check-up, he asked if I had any questions or concerns."
lawrence V.
sellersburg, indiana
mr turnbull T.
london, ontario
"The Technician was punctual, courteous and knowledgeable ! He explained everything he was going to do and answered our questions politely and accurately."
maria C.
pflugerville, texas
"While they cleaned out the main line so my sewer wasn't backing up, I was told they were going to run a camera so they could determine the problem, but they charged me $100 to run the camera down the pipe, and never showed me, I dont even know for sure thaty they did run the camera."
alfred G.
austin, texas
"Technician was friendly, courteous, professional and explained everything that was going on with the unit. Answered all my questions"
regina G.
raymond, mississippi
"Very knowledgeable technician"
dennis stanek S.
memphis, tennessee
"Your company ALWAYS gives the best value for your money. Nick, the Technician, was a true professional. He has a very affable personality combined with aa very professional demeanor!."
mr gilmore G.
zebulon, north carolina
thuy D.
austin, texas
"serviceman came at the appointment time, courteous and did the works effectively."
kristen W.
waterford, new york
kannappan P.
bridgewater, new jersey
"Rey did excellent job and recommended cost effective solution"
david A.
benton harbor, michigan
"Drew is very friendly and yet professional. He went about his business, answered any questions that I had. The appointment was schedualed for December 4th but you had a opening for the 3rd, called and asked if I could fit your visit in. I was available and we made the change. Thank you for having that policy in place."
mrs courtney C.
north palm beach, florida
"You remind me of appointments and confirm the day before. The technician called in advance of his arrival. Work by tech was well done"
peter C.
granger, indiana
"Brody answered all my questions simply and professionally"
terry H.
london, ontario
"I really liked Marcus! He was friendly and professional. He also was very thorough and answered all of my questions. Is I could have him s my technician every time, I would!"
brian B.
fort wayne, indiana
"While appreciative of the after hours availability and the technician taking care of the issue - the technician was very rude to my renter at the property."
sherry G.
apopka, florida
"Polite, informative and thorough"
warren P.
ft wayne, indiana
mara W.
champaign, illinois
"He was wonderful"
andy R.
mobile, alabama
norma B.
kingston, ontario
"I Have asked some questions every time I have had service the past few years. This was the first time I received any answers. The answers made sense, and I believe the issues will be taken care of. PLEASE - assign Terry to do any and all work that needs to be done to my heating/cooling system."
ted W.
nashville, tennessee
"Excellent service provided. Very dependable. Could not have completed our home improvements without this company and their staff. Brad and Michael were always there through our projects."
mary W.
liverpool, new york
robert T.
erlanger, kentucky
margaret K.
south bend, indiana
"Answered any questions I had."
bryan B.
dunwoody, georgia
"Isaac very professional"
robert B.
goose creek, south carolina
"Quick and thorough check up and fix."
david H.
decatur, georgia
"Technician arrived as promised, went right to work, and serviced my units in a timely manner."
neeley M.
tyrone, georgia
"Prompt and quality work."
beverly H.
winnipeg, manitoba
robert L.
chapel hill, north carolina
mr dennis D.
basking ridge, new jersey
"He was honest, knew his stuff, and i felt as though he had my best interest at heart."
bruce W.
madison, mississippi
kathy P.
winter park, florida
"Ryan explained everything and I appreciated that"
thomas L.
madison, mississippi
"knowledgeable, honest, respectful"
clyde Y.
ponte vedra, florida
"Roger was pleasant. He was thorough and answered my questions about the thermostat."
sue M.
fort wayne, indiana
mr youngs Y.
media, pennsylvania
"great technician/on time/ took care of problem"
wayne W.
lexington, south carolina
bill P.
london, ontario
"Quick reliable on time service"
mr wells W.
columbia, south carolina
"Knowledgeable technician"
david D.
waldorf, maryland
gerald F.
liverpool, new york
"Very professional and well trained guy.... on time and explained everything clearly."
tari H.
benton harbor, michigan
"Drew was very informative as to my main problem with my furnace."
christina P.
raymore, missouri
mr caramore C.
waxhaw, north carolina
"Mike is knowledgeable, courteous and on time"
donna G.
bluffton, south carolina
"service, customer congeniality, etc. Everything listed below."
jason F.
florence, kentucky
sharon S.
broken arrow, oklahoma
"Because everything that was done with perfect looking for a Friendly Inn New their job and did it excellently"
linda R.
buckeye, arizona
"Technician was very courteous, timely and knowledgeable."
freda E.
springville, utah
"Professional, friendly, competent, timely"
simply best nutrition N.
west jordan, utah
"I got a technician out really quick to our site who did everything to get us back up and running, the fix was quick and painless"
mrs kaufman K.
boca raton, florida
mr evans E.
garner, north carolina
"Very satisfied with Tech and his experience with the repair and how he was able to answer my questions."
dorothy R.
chesterbrook, pennsylvania
carol T.
indianapolis, indiana
"He came back to take care of a vibration rattle that has plaqued the humidifier for years and did a pretty good job with it."
ray Y.
austin, texas
"Based on knowledge and familiarization of the product"
geoffrey L.
edmonton, alberta
"Simon was very knowledgable and experienced and easy to talk with. Following his installing the pump we had a discussion about getting a humidifier installed. As a result I will be expecting him to install one Dec 12th (8-10 am)."
mr walls W.
syracuse, indiana
"i was not there but my wife said technician was very polite and thorough"
mr hess H.
south bend, indiana
"Technician was super and did a great job. Your pricing makes no sense to me-pay more if you pay total and ahead pay less if you pay monthly. Unfair to say the least!"
connie W.
spruce grove, alberta
"The technician left, reporting the "banging" was much better however throughout the day, the banging returned as previously reported to the technician. My husband and father then removed the vent cover from the returning duct. On the technician notes he noted that he secured the end of the return duct however it was FAR from secured, in fact I doubt this was even looked at. The cold air return filter was completely plugged. My husband then had to frame the duct to the wall and now there is no longer any banging."
robert V.
orlando, florida
"Bradley was friendly, courteous, knowledgeable, and efficient. Identified a problem that has existed since installation. However he did not have replacement filters with him which will necessitate an extra trip by Service Experts. You were supposed to call me to schedule but i have not heard from you yet."
eileen M.
latham, new york
"Kyle and Diego were competent, courteous and professional. It is because of Kyle that I will renew my service contract."
k Q.
winnipeg, manitoba
"On time, Explained work done clearly, Polite. Answered my questions."
doug S.
cincinnati, ohio
"Observant, friendly and took the time to explain what service was done and why. Also share knowledge tips"
james H.
smyrna, tennessee
"Johnathan was very professional, arrived on time, did great work. Would recommend him to anyone. Would definitely have him work on our system again."
gerald M.
edmonton, alberta
gary B.
austin, texas
"Miguel is very attentive, informative and polite."
patricia M.
london, ontario
mr weinberg W.
louisville, kentucky
"The work is done properly and technicians arrive on schedule. But Ive gotten mixed messages about the condition of my units depending on which technician does the checking."
gary F.
bluffton, south carolina
"he was very polite"
mike C.
kingston, ontario
"Hi was there in time very polite and hi fixed the problem we are very happy."
richard B.
winnipeg, manitoba
"He was polite and cordial throughout the entire visit."
mr rich R.
summerville, south carolina
"Zack was very personable and helped with everything that needed to be done."
gerald L.
charleston, west virginia
sandra G.
alpharetta, georgia
"Custmer Service on advisingvwhen to expect technician. The technician is always very polite & does a complete inspection of system."
spencer M.
niskayuna, new york
jerry V.
flora, mississippi
frank W.
latham, new york
"1) the service seemed more like a sales pitch than a furnace cleaning. 2) The tech did not do a thorough job as the furnace failed to operate properly until the call back tech arrived the next day to complete the cleaning."
nakyoung C.
longmont, colorado
gregory E.
sugar hill, georgia
"I like the fact that I either get Tommy or Richard when I have a service call. I've developed a good relationship them both over the last few years and they remember me and my system."
joan W.
austin, texas
ted S.
mechanicsburg, ohio
"Jeff answered all our questions and was polite and knowledgeable. He has given us very good service and support every time he has come out. He is a very good representative for your company"
tom M.
liverpool, new york
"Jon and his associate were very friendly and professional."
robert H.
south bend, indiana
"Your service man ?? did I a great job"
robert C.
roanoke, virginia
mike S.
oklahoma city, oklahoma
"Fast, knowledgeable, polite and CLEAN"
philip C.
saint charles, illinois
"The technician was on-time and very quickly found and corrected the problem"
irfan S.
naperville, illinois
sandra T.
chester, virginia
"Arrived timely, very professional. Wore his booties and respected my home. Explained what he did and what he found. Very thorough"
ms. davis D.
chester springs, pennsylvania
"Well done"
natalie K.
west chester, pennsylvania
"Steve was professional, efficient, explained things to me."
mr. petersen P.
downingtown, pennsylvania
"Happy with the actual service, but not with scheduling changes."
jessica S.
waterford, new york
"The tech was very professional while at my home. However, he neglected to reconnect the humidifier hose after cleaning. I did not go into that area of my basement for a few days and when I did I found water all over my floor. It soaked through to my finished area and soaked a portion of the carpet. I now have water stains remaining on the concrete in the unfinished area as well."
gary F.
centerville, ohio
"Tech was prompt and polite."
jennifer & kevin G.
fayetteville, new york
"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."
dorothy C.
columbia, south carolina
peter D.
brighton, ontario
"ordered item by phone, received call when it came in, picked it up and paid - no issues at any step of the purchase."
doug M.
goose creek, south carolina
"David was great! Cleaned the units and gave me information on the status of my units."
james B.
kansas city, missouri
robert P.
fairmount, indiana
lesa L.
atlanta, georgia
fredisbert P.
albany, new york
"This is the response I received on a requested quote. "Due to the scope of your project, small space, and run venting in sheet rock. We don't do that kind of work. We are not interested in quoting this project . Thank you for your interest. I had 4 of your competitors come out and give me quotes before I made my choice on one. They all came back with a quote."
kayla W.
casselberry, florida
"on time...fixed the problem"
blalock B.
irmo, south carolina
"he was just a really good technician"
leeann P.
burlington, ontario
faith C.
meridian, idaho
"very thorough and detail oriented- took the time to explain and draw heater data."
brian B.
hutto, texas
"Andres was very professional and knowledgeable"
dave R.
champaign, illinois
"On time, actually early, friendly seemed knowledgeable, explained what they were doing and why"
debbie wheeler W.
holly springs, north carolina
"He arrived on time, used the shoe covers, was polite, thorough, and gave me a full report of his findings."
sheila C.
downingtown, pennsylvania
linda B.
bryans road, maryland
paula H.
windsor, ontario
"Friendly and competent"
john B.
oakville, ontario
"A very relaxed yet informative presentation. No pressure ... just information, and the odd laugh."
gordon S.
san marcos, texas
"My appointment was for "between noon and 2 p.m.. At 2:15 I called and was told it was between 2 and 4 p.m.. The technician arrived at 4:20 p.m. My inbox had two appointment e-mails one for 12-2 and one for 2-4.."
maggie K.
hermitage, tennessee
"He was very informative on what he did to clean and check my furnace."
laura S.
prospect, kentucky
"George was efficient and courteous"
dave M.
plano, texas
james T.
rochester, new hampshire
"Both men seemed confident and honest."
imani S.
lithonia, georgia
"Great customer service."
lucy S.
south bend, indiana
"Andrew Bergt was knowledgeable and professional."
marie N.
knoxville, tennessee
"Kaleb White is an excellent detailed sales consultant. However I am able to get a 2 ton unit for less than $4,000. With a mini split unit upstairs for mother in law apartment you wanted over $8000 for a rental with your advantage program. Please be realistic with your pricing. Too many homeowners are price savvy."
paul E.
carrollton, texas
"Service was done quickly, accurately, and professional."
stephanie B.
arlington, texas
wayne C.
oklahoma city, oklahoma
richard P.
chittenango, new york
jack D.
winnipeg, manitoba
colleen F.
new haven, indiana
"On time for appointment and gave valuable feedback on condition of my furnace."
dr schoeffler S.
richmond, virginia
mary S.
jordan, new york
"the tech was very knowledgeable"
harry B.
champaign, illinois
"Nick was very professional and polite. Did a thorough service and also explained all and answered my questions."
karen P.
camillus, new york
"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."
mr. daiuto D.
west chester, pennsylvania
"very professional and efficient"
sabrina P.
columbus, ohio
"Thomas brought the necessary parts and after waiting 4 days, the furnace was working again."
christopher f.
pflugerville, texas
"Justin and josh worked well together and got the job done. The plumbing was done in a professional manner."
mark T.
morgan, utah
darwin H.
calgary, alberta
jeff W.
kettering, ohio
"Trent was very polite and helpful. Laying out good options for my problem and presenting them in a very easy to understand way"
steve K.
lakewood, colorado
"Tom was very knowledgeable and confident with his service."
terry al koczor K.
ft wayne, indiana
"Tech very friendly and did good job"
gretchen Z.
fort wayne, indiana
"My scheduled time was 1-3 and Jeff contacted me shortly after noon and was on his way. His call was courteous and informative. When he arrived he promptly put on booties and started the routine maintenance check up. He worked efficiently and informed me when he was done the details of the furnace check up. He also took care of setting us up for next year's maintenance agreement with efficiency and kindness. He did not act in a hurry. And, he seems to enjoy his job. He was one of my favorite technicians that has been here from Rolf over the years!!! Kudos to Jeff!"
diane T.
salt lake city, utah
"Daren fixed the problem and explained why it happened."
karen P.
mansfield, texas
"Arrived at home in time frame we were told...polite and ready for work. Listened to what my issue was and quickly went about finding the problem and offering options relative to a fix....Sergio did a good job!!"
mr. york Y.
dallas, texas
"I liked the fact that the technician had been to our home before; therefore he was familiar with the systems."
first church C.
atlantic beach, florida
pat D.
lenexa, kansas
"Josh was efficient and tidy."
steve F.
hackettston, new jersey
nancy H.
vandalia, ohio
"Both Ron and Rick were wonderful. Informed explained any questions we had"
william M.
kingston, ontario
"After the job was completed yesterday and I had paid $363.18, the Customer Receipt I received indicates that my PLUS agreement ends on 12/20/2019. Shouldn't the service I received have been charged to the previous agreement, and the amount I paid yesterday extend the agreement until 2020?"
jon P.
austin, texas
diane B.
washington, district of columbia
"Responded within 40 mins. Tech was knowledgeable of the issue."
pamela B.
ocala, florida
"Lance is a top notch tech. Always satisfied with his service."
stuart W.
matthews, north carolina
"Prompt service and the furnace was working again in a short amount of time."
pamela B.
atlanta, georgia
"Christian, and his trainee, did an excellent job installing the bulbs for my Stratos Aire system."
mrs brett-weaver B.
brentwood, tennessee
mr emery E.
granger, indiana
girard B.
roanoke, virginia
"Prompt, efficient, knowledgable"
kelly B.
bellbrook, ohio
"Got an appointment when I wanted it. Technician was on time and friendly."
herman C.
norman, oklahoma
"professional appearance & knowledge of technician."
bill M.
west carrollton, ohio
clifford J.
white settlement, texas
"Did a great job, cleaned up and was informative."
elizabeth V.
niles, michigan
susan M.
bath, ontario
"Very competent and professional."
richard K.
smyrna, georgia
rodger R.
beavercreek, ohio
"On time, efficient, thorough"
wayland C.
dripping springs, texas
"We get our HVAC checked every six months and have been doing so with Strand Bros. since it was installed in October 2015. Very happy with the service all the way from making an appointment to the time the technician leaves our house. I request Benji for each service call because he knows our location, knows his job, does it well, knows how our two HVAC systems work, is very polite, and one of the most conscientious service technicians I've ever worked with. I was in customer service for 33 years so I know what good customer service is. Strand Bros. has done a great job. Keep up the good work."
john F.
fort worth, texas
james B.
overland park, kansas
larry S.
ballston lake, new york
larry H.
waldorf, maryland
"We were very satisfied with the maintenance part of the service. However, when he checked the thermostat, he apparently broke the plastic casing and we didn't discover it until he left. It is still operational, but is being held together with tape."
shannon F.
jupiter, florida
"Any issues that arose they handled quickly and positively. Very friendly and helpful"
shelley S.
indianapolis, indiana
bridget L.
kingston, ontario
"I have been a customer for 35 years and have increasing dissatification with the service. My orignial contact was to have an old furnace removed, new furnace and piping installed., they left some asbestos on the boot. Now even having this removed by a repitable company at Service EXperts instance they started poking at the area without my knowledge or permission., they said they were not satisfied with the removal- what is their expertise in this area? very little I think as he did this without mask and goggles. I do not trust this company.I have a second furnace, airconditioning and fireplace installed by you-why is it suddenly a problem?"
george D.
fort wayne, indiana
"On time and talked through all services I wanted and as promised under pre-paid maintenance."
mr h brown B.
st catharines, ontario
"The service person replaced the part quickly & was neet."
mitch S.
keller, texas
"Axel was very professional in performing service on my units and left my house in the same state that it was when he arrived. I appreciated that!"
richard F.
tulsa, oklahoma
"The technician was on time, and he took the time during the service inspection to go to the store to buy a filter."
ruth G.
pleasant hill, missouri
terel G.
north ogden, utah
"Chris was very professional and did a great job."
philip P.
oakville, ontario
"Service was thorough, the technician was well organized and careful when he was cleaning the fireplace to ensure that nothing was marked and the area was left clean. In addition to the fireplace, we were also pleased with the servicing of the furnace and humidifier."
carl L.
ft wayne, indiana
"Friendly, professional service"
gail P.
n ft myers, florida
"Technician was very polite, took his time and explained what he would be doing for the maintenance check, and he was very thorough doing his job."
ms reistroffer R.
louisville, kentucky
"Anthony responded immediately and competently to my problem."
mr anzelmo A.
champaign, illinois
"Good service"
terry S.
beavercreek, ohio
"Guy was prompt, friendly and thorough."
brad G.
mooresville, north carolina
"Trey is very diligent and takes a thoughtful approach to his work and explains things well."
ami G.
orlando, florida
"The installation of my new system was a mess. I am also still waiting months later for my pamphlet or email on the inclusions of the Advantage Program."
james E.
london, ontario
"Stephanie was very thorough, competent and professional. She raised the issue of a possible recall on our HRV, which I appreciated. (I checked it out easily by calling the company and our model is not included in the recall). She identified the capacitor as being likely to fail and replaced it on the furnace."
suzanne V.
dover, new hampshire
sheleagh B.
naperville, illinois
"Tech on time, professional and thorough"
cathy B.
champaign, illinois
"Friendly, quickly found the problem, was good with my dogs."
brent laare L.
oakville, ontario
"Cory was very polite, helpful and knowledgeable."
keith G.
naperville, illinois
"Great communication and went above and beyond to find the fix needed."
james B.
bethesda, maryland
"The technician arrived within the service window, was courteous and efficient, and provided additional information about the odor reduction air filter we use."
santiago M.
austin, texas
james C.
south bend, indiana
"Was extremely polite and courteous plus very professional about his work."
virginia B.
ft.worth, texas
"Jason was on time,and answered all my questions. He was also professional."
mr reginal R.
jackson, mississippi
"He was very professional."
mr r. erickson E.
knoxville, tennessee
"Technician was right on time, found the problem quickly, had the needed replacement part in his truck and finished the installation within an hour."
linda G.
oakville, ontario
"Cory was very thorough in explaining what was done. He pointed out that I have a leak at my water tank shutoff. To my knowledge no one has ever looked at this before. He pointed out where the pipe had been taped and exactly where the problem was."
william C.
denton, texas
"very professional through and pleasant to work with"
justin S.
champaign, illinois
"They were very nice and did a great job. I loved the fact that they ran carpet down the stairs to not track in mud ."
chuck M.
troy, ohio
"The tech was friendly and completed the work quickly."
maria K.
calgary, alberta
elizabeth R.
wynantskill, new york
"The only reason I am giving a 6 is because the technicians themselves were nice."
rene G.
austin, texas
"Professional, clean and explained all he did"