Service Experts Heating & Air Conditioning Reviews

"Tech came he did the work and left"

"Had to come back after city shut off water, and still completed job the same day."

"Matthew arrived on time..was friendly..& did a great job!-)"

"The tech did not explain any alternatives to the thermostat"

"Technician was professional."

"pleasant and professional"

"They were very prompt coming out to check the problem and getting the problem fixed !"

"Kevin explained everything thoroughly, he was professional, took care with our property and was on time."

"Technician was very professional, safe, and helpful. Explained everything in full detail and answered all my questions."

"Efficient, polite and thorough"

"Long time user"

"fast friendly service"

"On time, neat, wore masks"

"The service technician was unable to provide me with a reason as to why my system was heating my upstairs to 78+ degrees and continuing to heat the upstairs after reaching and exceeding the set temp of 72 degrees. He simply said heat rises, which is true but not to this excess and around the corner to the end of the hallway. Since he left my outside unit has not kicked on at all and the system has been continuously showing "Aux Heat" on the thermostat. We are using space heaters and the fireplace to keep the house at a reasonable temp because the system isn't doing it itself. We are afraid to call for another service and be charged again just to be told there is nothing wrong when there clearly is something wrong. Additionally when my husband called he was told the service call would be $100 and when the technician finished I was met with a bill over 80% higher than I expected especially since nothing was replaced, fixed etc."

"Very professional and efficient"

"Responded quickly. Gave good advice."

"The installer was very personable and knowledgeable"

"They did a good job with the installation however our grill got knocked over leaving charcoal on the patio Not a huge problem"

"Joe was pleasant and a quick and efficient worker, over and done before we expected, nice!"

"Arrived on time, got done quickly."

"First-rate service. Explanations were very clear."

"Took the time to help me to understand my furnace. He was very patient and extremely helpful."

"They are very good at their job."

"Im going to be honest. Pricing is completely unreasonable. Im sure its exceedingly profitable but its borderline scam territory. The best offered price for an inferior unit was essentially double the price agreed to by other installers. I was told I couldnt even get a carrier furnace for 4500. Well i got one installed the next day for 3700 before rebates which took off another 1000 dollars. Ive given one other negative review of a product in my life. Im sorry to say youve joined a very exclusive club."

"Jeremy was knowledgeable and competent. Very polite. Communicated effectively."

"Consult provided. No repair needed by plumber."

"Always courteous and professional."

"Justin was super knowledgeable and straight with us regarding solution"

"Good job"

"Dan was thorough and explained what he was doing."

"He explain everything"

"He fixed a problem that another HVAC company could not"

"The technician who was here was professional, efficient and helpful. I'm grateful for this survey as I've been meaning to call and let Golden Seal know how great he was."

"He was very good"

"Arrived early and was conscious of time to complete work."

"With the cold weather and the lateness on Wed. afternoon, McKinley provided us with fast and efficient service. From the Lady on the phone, Eric who came over after hours and for Nelson who did the work the following morning. Thank you for all the"

"Good service"

"He arrived on time and in the early part of the time window"

"Tech was knowledgable and resolved my issue quickly and easily."

"Derek was very courteous and thorough. He explained everything he had done."

"I am still waiting on the bid....its been about a week"

"Thorough, explained everything so I understood, respectful of my home"

"On time, professional and courteous."

"What was promised at the time of purchasing was not what was delivered The people that installed the furnace and a/c left muddy/dirty footprints all over my living room hardwood floors"

"At This precise moment I have not much to say !!! You may talk to Mr, Perry Maza N/A is not available for 1,, 2, 3.. So for ( NOW ) they are 0"

"Informed, professional, friendly and courteous."

"John, the tech, was thorough in answering all of my questions. Very pleasant in every way. The tech, in my opinion, is the "face" of the company."

"it was a proactive phone call to us for service and technician was on time and competent"

"I have called twice this week for service to return my furnace to working worker. This was to follow up on a service appointment from Friday 15 January where the furnace was fixed and then immediately stopped working. The appointment I made at the beginning of the week was apparently entered for a date in November and no one followed up with me. I made an appointment for Friday 22 January and the technician was supposed to arrive between 4-6. They never arrived and also never called letting me know they wouldnt arrive. I called the 24 hour service line and they said they would send someone but did not call until 11:30 pm. I have now made an appointment for Sunday 24 January with no appointment time. My tenants have been without heat for a week in 40° temperatures. This level of service is unacceptable."

"He was responsive to my needs."

"Friendly and efficient service"

"He was professional and polite and fixed the problem."

"Technician was an absolute pleasure to deal with."

"Efficient and courteous"

"He was very courteous and took care of the problem quickly"

"KD was amazing. So nice and friendly. He explained so much to me about the HVAC and seemingly enjoyed teaching me instead of not wanting to talk."

"I was impressed with the professional work done and the care to clean up any mess.."

"The technician was pleasant, courteous and knowledgeable."

"Professional Prepared Diligent"

"Very helpful honest and thorough"

"Brian provided excellent service and was highly skilled. Definitely an asset to your company and customers."

"Courteous and efficient technician; clearly ex[pained his task an the findings/"

"Amazing service. Done right and on time. Sam was fantastic"

"Professional"

"Prompt professional service was provided. Follow up work will be required, and I expect the same kind of results."

"Ian gave good advice"

"Provided service efficiently."

"Very professional attitude"

"The initial call out on Tuesday, 19 January was not up to my expectations. The technician was not familiar with my furnace (York Affinity) and he spent a total of 8 hours troubleshooting, at the end of which he concluded that it was the master control board, which he replaced at a total cost of $ 1,870 plus GST. The next day, the problem with the furnace persisted and the next tech that came out diagnosed the problem in 10 minutes. At this time the estimator was called (Chris) and he gave me a price for a new furnace but only gave me back $ 1,500 plus GST for the misdiagnosis the day before. The installation of the new furnace was done on 21 January by Devin and Jamie was excellent. Very professional, very fast. And their explanation of the new furnace and thermostat was perfect. Very well done job."

"He was pleasant courteous and knowledgeable vv"

"The office administrator called me promptly after I put in a service request. She was friendly and professional. Chris showed up on time he took the time to explain the service I needed and answer the questions I had. The other Chris was able to show up 10 minutes later to offer a quote on getting a new furnace. He explained all my options thoroughly. Chris followed up with a phone call the next day when the men came to install the furnace to make sure every was going well. The men installing the furnace were polite and worked efficiently. They made sure I understood the new thermostat before leaving. I am so thankful I was able to heat my house again quickly. Everyone I interacted with made me feel comfortable and treated me and my home with respect."

"Dave and Luis knew what they were doing and were able to answer questions and addressed my concerns"

"Justin arrived promptly within the appointment window, listened carefully to my analysis and complaints about the system and offered constructive feedback on available options."

"Excellent. Personality to boot."

"They knew what they were doing, were careful with precautions and didnt try to sell me something additional."

"Richard is efficent, comprehensive, offered quality work, respectiful, and complete in his evaluation"

"Dave was very efficient and professional"

"Angel was professional and understanding."

"Very happy with the professional job done by the gentleman/technician who serviced our heating system."

"There were only 2 two to start because the original team were in an accident, but they go right to work. Two others came and did help to make up some time."

"Professional, polite, patient and helpful!"

"Friendly, knowledgeable"

"Excellent job"

"They answered the phone, were there within 2 hours and were polite."

"Technician was very courteous and efficient. Performed the service throughly and quickly. Explained options for needed and optional parts."

"We had an emergency on a Saturday. They arrived within a few hours (earlier than promised!) and fixed the issue quickly. Elijah was courteous and professional."

"James was not knowledgeable about humidifiers. I had to do my own research about things he should know about. He brushed me off after the installation regarding questions...just told me to call Aprilaire. First installer couldn't get the unit completed and had to send someone the next day. Humidifier is not working the way I expected it to. I did not get good instructions from you and the Aprilaire manual does not solve my issues. I have been calling for an inspection every day since 1/14...Denise Colin's answering machine is all I get and I have left several messages...no call back. If I can't get this figured out I will be calling you. I am very disappointed."

"Anthony has been very supportive and understanding. Carlos is exceptional in his skill level and a kind, professional and courteous person. Aldo was pleasant and professional and was eager to work through my technical issues with Carlos. I was also given a follow up call recently, regarding scheduling changes, which was very helpful."

"Very thorough, took extra steps to ensure everything working correctly"

"Very professional and great service. Job well done, definitely I will get recommend to my family and friends. Thank you."

"Elijah showed up at 9pm and was very professional. Couldn't get it started but gave me a possible fix."

"KC is thorough, courteous, good to call when on the way, prompt!"

"They knew what they were doing and how to do it and were very polite."

"Had to have someone back 3hrs later due to no heat."

"Professional and efficient"

"When I thought he was done, he went back and looked at the humidifier which was not working at 100%. Also, I had just came home from major surgery, and he was able to do everything without me needing to locate things for him...even turned off the lights so I didnt have to do stairs"

"Good overall. Scheduling online was impossible, as that functionality appeared to be broken. Also, the salesperson who accompanied the technician was knowledgeable, but did not provide sufficient information on the Advantage program pricing and seemed to bristle when asked to break it down."

"immediately diagnosed and fixed problem"

"Richard was absolutely fabulous! From the minute he arrived. He covered his boots, he was wearing a mask, polite and he got right to work no small chitchat. He solved the problem and you could see he was very knowledgeable with his task at hand. I wish all servicemen were like Richard."

"Professional, thorough, recommended enhancements"

"Quick response, great customer service"

"Polite and work orientated, he got right into the job."

"Friendly workers and offered us suggestions for keeping the flow of heat throughout our house"

"Technician came out the day I called, and helped explain the issue that our AC was having."

"The problem is not fully fixed. I will call office next week- thanjs"

"Neat and experienced with knowledge that was very helpful"

"Excellent service"

"Falla and Brock, the installers were very prompt, courteous, and work extremely hard. We were impressed with all the staff. Frank Sanelli is a very big asset to your company, very thorough and patient explaining everything it was a pleasure dealing with him. We will highly recommend your company. All three deserve a bonus for the time and care they gave us"

"The problem was diagnosed, my options were explained, and I wasnt pressured in making my decision."

"Harold was one of the best technicians Ive had!"

"Everything was cleaned and checked by Stanley"

"Prompt, informative, helpful, friendly and professional."

"The technician arrived on time and, as always, was very courteous and professional."

"Did not fix the problem. Replaced thermostat and it doesnt work."

"Nice young man, knew what he was doing on the equipment"

"He was on time, pleasant and explained what he did."

"Dustin came out to make requested adjustments to our newly installed water heater. As before, he was extremely professional, courteous, and went out of his waY to make sure we were satisfied and pleased with the adjustment. We are!!"

"The technician that came out he was very professional, very patient and throughout the examination of the problem, he checked it and told us what the problem was and what our options were."

"Service Technician did an excellent job."

"Great job"

"Thorough and expert. Able to tolerate me. 0"

"He completed everything & explained it to me"

"He was very thorough in his inspection & patiently explained what he was doing."

"Joe is cordial and explained everything he was doing and why it was being done."

"Very respectful, very prompt and makes you feel like you really matter."

"Very professional and polite technician"

"James was very considerate of my home and professional in his job. It was a pleasure to meet him."

"This is based on the third visit the last few weeks. Scott did a great job. I noticed I didn't get a survey for the previous two visits."

"Very friendly, knew what he was doing. Easy to talk to and ask questions. Very good at his job."

"Quick response and easy to work with and professional staff"

"Chris appeared to make every effort to figure out what was happening with my system. Felt confident with his services."

"Paul was very Covid aware. He explained in detail what he was doing and summarized his observations."

"Initiated contact to service contract agreement without me calling. Rep was friendly and provided explanation of service provided."

"He keep me informed all the time"

"Very prompt & technicians who were here were very thorough & very friendly & proficient!"

"Clear communications"

"Because I believe both the technician and the salesman mislead me to believe my furnace was on its last legs, that parts for it were becoming scarce and that it might break down during next weeks cold snap and I really needed to deal with it right away. They also touted the benefits of renting versus buying outright - pushed it quite frankly. After some internet research and a second opinion from another furnace professional I no longer trust your company at all. I had also expressly asked them if renting would be ok given that I would be selling my home in about 5 years. They told me it wouldnt be a problem. That is in complete contradictory what my research shows. I believe they tagged me as an older woman, with not much money because my house is old and in disrepair - I think they might equate people with less funds than them as simple minded and figured I was an easy mark. By the way - the other furnace professionals said it was a sturdy furnace, parts were readily available and that I had lots of time to consider when to do it (Im my case after my kids and grandkids move out and I can get my place back in order). Your team worked great together to railroad me."

"HE CAME PROMPTLY,SEEMED TO BE VERY THOROUGH IN CHECKING PROBLEM"

"On time. Did the work professionally and kept me informed."

"Technician was personable and quick"

"Both technicians were professional and quality of service Was excellent"

"Not able to satisfy my situation."

"The service tech was "spot on". Always here on time, courtious, polite, and gets right on it."

"Efficient"

"The technician arrived right on time and we appreciated his professional service on our Lenox unit. We also took the opportunity to renew our annual service contract at the end of his visit."

"On time. Pleasant. Done job."

"The technician was fine & I appreciated his assessment of repairs that might be needed, however the specialist was pushing very hard for me to purchase a very expensive replacement."

"Pat was very knowledgeable and pleasant to speak with"

"Quick and thorough service."

"Very competent and caring"

"Quick, efficient and thorough."

"He did what he was supposed to do and clearly explained everything."

"The service was completed efficiently. He told me what he found and didnt try to hard sell me on any upgrades. Explained what will be needed and how things are doing."

"Always professional And educational."

"friendly service"

"Julio was very thorough. I hope to have him again I also appreciate your office staff clearing up the mess our account was in (or it seemed) like. I am glad we are back with Freschi. The good ratings below reflect only my experience with Freschi--not corporate or the other office."

"Heat not working in one unit and he repaired it quickly."

"explained what he was checking and why"

"Dontrail was AWESOME!!! The company is lucky to have him. I don't know if I'd use you guys again because $638 seems like an awful lot for a gas valve. He fixed it in a half hour. In addition, the part was to be overnighted which Dontrail did, but they didn't offer a tech when they received the part. They simply called around noon and said we'll get to you tomorrow. Had to go 2 days with no heat and it's 20 degrees at night. Not fun for a family of 5. I don't see how $600+ makes sense for a half hour of work. I looked it up and it's about $85 for that part. Doesn't seem fair to me, and I would explore other options and probably not suggest to others to use your service."

"Answered my questions inn a clear and understandable way."

"I found them to be courteous and professional. They were willing to answer any questions I had."

"Good service and timely arrival."

"Was quoted $320 for a thermostat replacement for which I found an exact replacement unit for $116."

"Ben is the best"

"Professional, courteous and prompt."

"Excellent service and communication"

"you came right out, performed, explained what was done and left me happy"

"Service was excellent"

"Matt is thorough, technically efficient and suggested items to help purify the air"

"Respectful and efficient."

"do you relay what to know?OK the service was very good but the price with you charge me for the part o my good you find this on the E bay with 69 $ not 299 plus 99 $ for serving"

"I thought he did a very good job. I don't know what a "10" would look like."

"The installers were above board with their recommendations, worked hard and left us with a much warmer house than we have had in years."

"Prompt, courteous service. No pressure sales"

"Matthew was very professional and had his mask on the hole time and very courteous and went to work none stop."

"Calvin knows are system and what it needs!"

"Installment team should have known breakers and voltage would be an issue. Still waiting on updates and follow up to repair parts."

"Very efficient and knowledgeable"

"Very professional, timely, and informative."

"efficient and well organized"

"I was given a free filter but it was wrong size."

"Eddie was very nice and personable. & he got the job done fast. We Appreciate nice respectful people."

"Seemed very knowledgeable and completed the work quickly and efficiently"

"Ryan was an absolute superstar. He explained exactly what he was doing to my husband so if we have the issue again, we know how to troubleshoot. He was patient and very kind."

"On time. Friendly. Provided some information regarding our furnace's performance. Excellent covid-distancing protacals."

"Very prompt and professional service."

"friendly, efficient, timely, helpful, complete communication and info."

"Prompt service, knowledgeable"

"Zach is very personable and explains what he is doing or has done on each visit. Ryan(not sure about name) did not put shoe coverings over his shoes and it had snowed that day and there was dirty water on our carpet. Zach had shoe coverings."

"Because my technician Chris is absolutely amazing. His skill, knowledge, integrity and manner are second to none. I cant praise him highly enough. He is a wonderful ambassador for Abbey Air."

"Minor extra repair to the vent on the hot water tank was greatly appreciated."

"very professional."

"Conrado, is very thorough, informative, polite and his experience impressed us. He worked diligently with us and informed us of what to expect of our HVAC in the near future. He is an excellent asset to your establishment. He informed us we were still under warranty and applied the parts under warranty. He had saved us great amount for the parts. We would like for him to comeback for our next service. Keep up the good work, Conrado, and well done. You have a very satisfied customer."

"professional visit"

"Both Lawrence and Adante were courteous and respectful. They answered all my questions."

"Good service most of time."

"Terrance is very professional and knowledgeable. From what I can tell he provided the proper service to the HVAC system and I hope to be able to rely on him in the future. He represents Midland Air very well!!!"

"The technician was very friendly"

"Your folks are always great. We had a 12-2 window and Jose did not arrive until around 4. I had to reschedule meeting because I rely on your committed window."

"Playing catch-up on furnace inspection which I thought was done prior to winter; Should have booked appointment for this after my AC was inspected last Spring!"

"Quick, efficient and very professional!"

"The Lady Tech. that came was very through. I worked in A/C & Htg. for 40 Years and she was very familiar with our system and well trained on heat pumps. 1st. time both sides of system operration was check. She checked the A/c side 1st. and then the Heating."

"Technician was very professional, informative and thorough."

"prompt service"

"Derek was very thorough. polite and appeared to be very knowledgeable with the service he was providing."

"Casey researched my humidifier problem and then took the necessary actions to correct it."

"Always professional, courteous, and knowledgeable"

"Because Paul the Tech. Did a outstanding job and he answer all questions that I asked him. And he provided me with when I should change all of my felts and my water heater."

"The plumber consultant was very knowledgeable and determine the cause quickly. He was also helpful in suggestions to update some things to meet code standards"

"Quality of service was given. Customer service is top priority for me"

"Effectively fixed our issue as efficiently as possible."

"Excellent service a real oro"

"Very nice"

"on time and thorough"

"Very knowledgeable and friendly! Had no problem answering any questions I had for him."

"Did his job and explained and answered any questions we had."

"Kevin was very professional and did a very thorough job looking at the units. He explained the problem and the possibility of the repair in a way that I understood what he meant."

"Sales and technicians were great"

"The wrong water heater ordered was installed at my house. Sales rep error which he ackknowleges was his error."

"Good suggestions were given to me."

"Courteous, concise in his explanations, worked swiftly. Quality of work, outstanding!"

"The technicians were prompt, efficient and courteous throughout their provided service, from the routine maintenance through the installation of the new furnace."

"Thorough, detailed, helpful"

"polite, courteous, helpful, and clean. Quick in and out and provided a referral for duct cleaner"

"Ben is very professional, kind and willing to explain what he is doing and has done."

"Tech seemed to be efficient and knowledgable"

"He was very knowledgeable of equipment and worked friendly and diligently to fix problems."

"technician was very helpful and pleasant. They called when he was on his way. did a great job."

"Very thorough, both in his work & explanation of your billing choices. Timely in his appointment arrival time, impressed!"

"On time, courteous,"

"I could tell he was the best in his field; very knowledgeable"

"It was a home estimate visit, Devon was punctual, thorough and very informative."

"Prompt, knowledgable, well equipped, did all necessary repairs and updates."

"great job"

"Timely Thorough competent"

"I was charged $100 and the technician said it cannot be fixed and that I needed to purchase a new furnace. I asked twice if there was any fixed possible because he quoted I needed to pay $5341 to fix it. He said they could come the next day to put the new one. I almost say ok. However, since it was a lot of money I called my warranty company. They sent another company and fixed it in less than 1 hour and paid $75. What a scam, extremely disappointed as I used to have them service my home for a while. Will do a campaign against the company for trying to rip me of. I hope you have the decency to refund the money!!"

"Bryce was great! The techs could have done a better job of cleanup. They left some sheet metal screws on the floor of our basement and left without showing the work done and if we had any questions. Weve been with BR Heating a long time and will continue to do so. Its just the finish could have been better after we committed to thousands of dollars for the advantage program."

"They always do an excellent job! I have used them for over 20 years!"

"Professional, respectful, knowledgeable"

"This was more of a sales pitch than a a yearly service call. Never in all the service visits in the Winter time has the freon been checked."

"Quickly solved the flushing toilet and also confirmed that I had no leaks in other plumbing areas."

"Tech performed maintenance service in a professional manner."

"Easy"

"Adam was professional and competent."

"Tech was friendly, professional and got the job done in a reasonable amount of time."

"Every tech does a great job for me, I have never had a problem"

"Nice job"

"Great service."

"We have a maintenance plan. The first time it was scheduled you were supposed to call me to say you were on the way. The call never happened and my wife had stepped out. We had to reschedule. Then the technician didnt know why they were at our house. My wife had to inform them. They did an inspection of the equipment inside, but did nothing with the equipment outside."

"He was great. He came in and got everything taken care of without disturbing my kids who were remote learning."

"Very professional and fast."

"The technician was very knowledgeable and was very prompt."

"knowledgeable, thorough and professional"

"I did not have any issues with the service provided by the service rep. However, the service rep who came to do my fall tuneup in November failed to inspect and clean my humidifier system and recommend Replacement of the canister. As a result my humidifier stopped working, causing me to have to place a service call two months later."

"Great service"

"The technician arrived during the time window that we were provided and went to work very efficiently"

"Very professional and concerned about situation"

"Quick, efficient, explained what was checked."

"The technican was professional and friendly. He told me about how important duct cleaning is. He seemed very.thorough."

"Christian was extremely professional, efficient and helpful with his knowledge and advice."

"Excellent service and special kudos to Darek Johnson-Welp, Desmond and Leo for duct cleaning."

"Friendly, competent service person."

"Justin was on time & serviced both houses back to back efficiently"

"Juan is the very best! Extremely knowledgeable, trustworthyand professional."

"Fantastic!..Great attitude, extremely knowledgeable and courteous"

"Great service and noticed a leak so he scheduled a time that someone else would come fix."

"He was very professional and I felt very comfortable with him. I would prefer he did future service visits here. Besides being competent, he lives near our home. That makes coming here less likely to not have traffic delays coming here."

"He was very helpful explaining to me what was needed to fix my problem. I was feeling unsure of things since my husband who always tales care of such things was in the hospital."

"Thomas has been able to answer all our questions He is very personable and polite."

"Technicians were thorough, efficient and informative."