Service Experts Heating & Air Conditioning Reviews

"Customer service was very receptive and the plumbing issue was finally resolved"

"Technician did not call me to notify me when he would be there. I was supposed to be called and I wanted to be there. NOT GOOD!!!!!!"

"Service was great"

"The team from start to finish was thorough, timely, considerate, and professional. The work was just what we needed."

"George took the time to walk me through what he was doing and made some recommendations on maintenance and furnace filters for the summer"

"The high temperature was made to what I Wanted no more than 68"

"Very courteous and complete with details."

"Experience, he is always professional and explains everything."

"Excellent service and quick. Explained what work was completed."

"Tech very competent and amiable"

"he came into our house, checked furnace, outside to a/c, put a new filter in and said everything was OK.....thats what we want to here!! He booked us in for next year...."

"Very pleasant and courteous. Very efficient."

"Will did a fantastic job. His service is why we continue to use Jack Nelson. Give him a raise !!"

"On time, knowledgeable, diligent, good communication"

"The technician told me exactly what he was doing, why he was doing it, and completed the work expeditiously."

"inspector did a very good job"

"Told tech what I thought was wrong. He opened outside compressor and confirmed the hard start capacitor needed to be replaced."

"We had no issues with the service performed by the technician. My lower rating is getting the appointment. I called On Sunday evening around 8pm and was informed that the earliest appointment was 12-2 on Monday."

"Scott does a very detailed job in going over our system. He is the best tech that I have had with any company. I would like to have him any time any service with Strogens."

"The Service Tech did an outstanding job on our HVAC unit. He mentioned that he was also a Veteran and was very professional. Excellent Work! Please let him know that he did an outstanding job!"

"Clean and courteous."

"Because you have been here twice and still have one more time to come to do what was set up for one visit. That means we have to arrange 3 days to hang around the house and be home when you come."

"Unfortunately it was a cold day and you started off with doing AC unit first and unfortunately it took a long time and the house became very cold and then the rest of it was done. I would have preferred if the heating system was done first then AC. Then the house would have been warm first then cooled off back to normal temperatures. Whereas when you left it was a little cool."

"Raulo is awesome"

"Very poor service."

"Guys know what they are doing. And really nice, explained what was going on throughout process"

"Great service, including a drop in to see the hot water tank in person, on a weekend."

"Excellent work"

"Very professional"

"the service was done with knowledge. Wore his booties and mask."

"The technician was both competent and thorough in dealing with the system components and the required maintenance checks."

"Polite , very technical, Provided explanation as to he was doing!"

"I ask for a specific person. They sent someone else!"

"good service, on time, very professional"

"Professional service. Answered all questions. Efficient and polite."

"Unable to fix problem"

"We were so pleased with the punctuality, professionalism and politeness shown by our technician Mustafa. We would like to request him every time!"

"Always a job well done. Because the house is now for sale and I am in a Senior Community in Idaho, I can not recall the name of the technician."

"The care in which he did the replacement of the fill value. He was extremely professional and very knowledgeable."

"Service was prompt, professional and informative. Very pleased."

"Pleasant personality Answered my questions and was efficient and thorough"

"Great job. Thorough, pleasant. Provided excellent information and answers to questions."

"Greg came out in a very timely manner. Husband and I are both disabled, and we have conditions that make AC a necessity. He was thorough, professional, and explained everything to us perfectly. We couldn't be more pleased with the service!"

"Tari arrived on time and completed the services in a reasonable amount of time. There were no issues."

"Excellent service tech. I have a good Google review."

"Educational and to the point"

"The technician is very knowledgeable."

"It was a pleasure dealing with your sales consultant Brendan Rake. He was polite, friendly, knowledgeable and extremely well organized. Brendan carefully outlined our options and we felt he had our best interest at heart. Brendan is a great ambassador for Service Experts."

"Mohammed was very knowledgeable and answered all questions."

"On-time and very pleasant and helpful."

"The tech was excellent"

"Super prompt service. Fixed the problem next day."

"Job was started early and finished quickly"

"The tech was quick and efficient."

"Technician was on time(early), and quick to service"

"Good explanation. Prompt service"

"Short of coming sooner in the day to avoid the need to cancel my dinner plans, it was terrific."

"Technician was rude and vulgar to my son snd I. Ripped out the condensation pump he had just installed and threw my broken one on the curb. So no ac all weekend"

"Adam did a great job job replacing a corroded pipe in our laundry room!"

"Everything went well and on time"

"John was very professional, courteous, and answered all of my questions."

"Id give a 1 but there is always room for better or worse. This was a sales call by any other name. I was treated as an old dolt. I am old but am an electrical engineer, still old but not stupid."

"The technician seemed knowledgeable and was very professional."

"Andrew was courteous, efficient and effective"

"he was polite, friendly and did his job well and in a timely fashion"

"The usual excellent time and attention was provided by a courteous and capable serviceman."

"On time, worked fast, answered all my questions."

"Danny did an excellent job, pleasant to have in the house."

"Knowledgeable and efficient repair technician. Took the time to explain what he was doing, answer our questions and address our concerns."

"Ethan, the technician, was the most thorough and knowledgeable person I've ever had service my equipment. Bradley Keys is an excellent sales rep and the reason I am now happily signed up for your Advantage Program."

"Addison very helpful and courteous."

"He explained things well and was friendly and helpful"

"Benji zeroed in on what the problem was and solved it."

"It is always a pleasure to see KD. He is knowledgeable, competent and professional and does a thorough job. He represents your company well!"

"Good"

"fast efficient--honored coupon"

"The service technician was timely, kind, and professional but at the end of the day didn't help me resolve the issue with my less than 3 year old Lennox A/C unit that Abbey Air installed. I was told that I would have to book another appointment in order to source freon leak and repair, which all seemed like the reason why I contacted Abbey Air in the first place...but $225 later, I'm still no closer to resolution."

"Christopher did his job and gave me good news. That, and that the equipment was functioning properly, influenced my answer."

"Smooth easy and well explained"

"On time, repair done well."

"excellent customer service"

"Tish was knowledgeable and explained the problem in lay terms"

"Mason was very friendly and knowledgeable. My options were explained in detail. Service was amazing."

"Craig Hern is and excellent technician, competent and very thorough."

"Great service, very professional and courteous."

"The technicians quickly solved my air conditioning issues."

"Punctuality, professionalism"

"the people were extremely nice but you were too expensive for the same service and item I could get elsewhere"

"one of the techs did not show within the time specified and I had to call the office to see what was going on and then reschedule."

"The two techs were focused on their work while being very respectful of our household. Both were readily available today explain what they were doing and answer questions"

"Always top notch."

"The technician was great. Very personable and answered my question well"

"Your technician pulled out the ac fuse and flipped it upside down and then proceeded to tell us our a/c wouldnt turn on at all, which was very dishonest. Then your sales consultant tried to sale us a full HVAC system (which is not what we truly need) and your prices are beyond outrages!"

"Was very well taken care of when things went wrong first time"

"Sean was on time, efficient and friendly. Took time to explain what he had done."

"I was very impressed with Corey. He seem to know his stuff and was thorough in his review of the system."

"loved that Garret Reeder came early my appointment was between 3:00 n 5:00 and it was a very hot humid day thank you again Garret"

"He is knowledgeable, helpful, answers my questions. I am impressed by your man."

"Drew was the best weve ever had by far!"

"Came out to assess my water heater and replaced quickly. Very good service."

"Addison did a great job"

"Always very professional and through."

"Excellent and very knowledgeable technician."

"Quality workmanship, efficient service."

"Alex was friendly and promptly came and took care of us."

"The serviceman was very courteous and did a thorough job checking my unit."

"Personnel"

"Tracey and Wendy (in the office) do a fantastic job. Edward, the technician who came to my home, does an excellent job."

"Friendly and informative"

"always polite and on time. answers all my questions."

"Very professional"

"Very professional team. Great install, clean and great customer service."

"Explained options and very transparent on pricing/payment."

"Colby was friendly, professional, and explained things very well."

"Jeff has always been very thorough and does a great job. I always ask for him when service is required for my hvac equipment."

"I was very happy to have a technician come to my house the same day that I called when I had no appointment for an air conditioning system that had gone out. The technician, Amado, very quickly figured out what to do and fix the problem. The air conditioning is up and running within a matter of minutes after he arrived."

"Very nice"

"John was very accommodating. Answered all questions. explained every thing clearly."

"Alex was courteous and provided the service required"

"Technician called and I was running an errand so we decided I would call him back when errand completed,45 minutes later. I callled him back and left a message. He didnt call back. I waited a couple of hours and called again and no answer. No return call the next day either. We decided to just buy a portable AC unit from Home Depot for our bonus room rather than a mini split unit."

"You were on time and fixed my problem promptly."

"Upstairs unit didnt work until I had an electrician add separate junctions for the HVAC 2 days later. Also lower level thermostat was not set back to what it had been."

"Courteous - apparently did his job (yearly service) - explained what he did."

"Very professional quick and knowledgable"

"I have maintained a service contract with you for several years. The technicians that come to service my system are knowledgable and get right to work. I fully believe you are the reason this system has remained trouble free. Proper maintenance is the key."

"Bill did an excellent job quickly coming, identifying the issue, and fixing it."

"The tech arrived early and knew his stuff."

"He did what we were expecting -- at a reasonable pace."

"The person who came did not seem knowledgeable and could not provide any helpful information"

"Your quote was too high and the guy who came to see the air conditioner wanted me to pay him fir his service. All he did looked at the AC n said need new one. Called some Carlos who gave the quote."

"Ev very time one of your technicians come out they tell me a bout something that needs to be replaced or updated. And, of course, it will cost a lot of money to do this. My system is working fine, it cools and heats as needed."

"We did not score a 1 but want to praise the techs that installed our new advantage plan furnace and air conditioner - Chad., Justin N. Tyler. Very professional with excellent skills please share our review- Iris G."

"Very friendly service provider and knew what he was doing!"

"Mike gave helpful information. He was patient and kind in answering our questions."

"The service person who came to service the air conditioner was very good and professional. No complaints about him. I had requested a service person that could also service my furnace. A request was made and a follow up call was made the day before the appointment was to happen. I was told the work order stated air conditioner/furnace. When the service person arrived he did not know about this furnace/boiler. He tried to follow-up for me through the office at D & K. I received no further info or follow-up from D & K."

"professional, thorough, communicative"

"Marcus was very professional and provided great service and information about our A/C and the extended warrantee."

"tech day late immediately decided system need to be replaced added gas to last a few days; sales guy showed up next day we must immediately do a $11,000 replacement. old system still running"

"He was on time, courteous and knowledable"

"Jim was efficient and did the tests on the A/C pressures and changed the filter. Problem solved. Great guy!"

"Kevin was clean and knowledgeable"

"Tech arrived with a positive attitude and very professional."

"Stephen was very professional and thorough and did a very good job replacing our evaporator coil"

"On time, wore shoe covers, fast."

"Bryce is amazing"

"Sylvia is an excellent representative of Barlow Seevice Experts! She is knowledgeable, intelligent, knows the equipment and how to take care of the customers to their satisfaction."

"The people are always courteous and kind. They are concerned about being clean and safe."

"The installation was prompt and seemed efficient. So far, it's been working fine."

"Alex, is awesome, knowledgeable, professional, pleasant , For Years, I always request him to service the AC unit."

"Technician was on time, very through, very knowledgeable, very polite, and accommodating."

"Prompt. Good follow-up on appointment time."

"This was a complicated repair. I was nervous about the repair and cost. Tim spent a lot of time and got the repair right and I was treated fairly. I really appreciate his effort.and Gordon's gained a new customer."

"Very satisfied with the service"

"Prompt efficient service"

"good"

"He did a good job."

"Tech was friendly and courteous and answered any questions I had."

"The technician was very polite and he explained what he had done and how everything checked out."

"Very professional"

"The technician did an excellent job, opening up the furnace to check and clean the coils, and then opened up and cleaned the compressor outside. The outside unit was -filthy-. Had not been cleaned in years. Once he was done, it looked brand new! Very happy!"

"He arried on time and explained to me exactly what he did and why"

"I have had the coil replaced three times since the new installation 3 years ago. I'm thinking "Let's wait and see if this one is working properly". The reason I replaced the old unit was to avoid problems. Each year at the maintenance check up I was advised that the old unit could break down and I should consider getting a new HVAC unit. Sometimes I wonder if I should've kept the old one since this new one has had so many problems."

"technician did excellant job."

"every time we had a problem which is few, service experts has always provided good service to fix the issue until we were satisfied....."

"Very dependable and efficient service"

"misdiagnosed the problem"

"Service was provided very fast and in a professional manner Company did everything to accommodate my issues with AC"

"Very professional"

"Very professional"

"The PCP white drainage pipe is in a twist and turn angle in other words not straight I hoping it will drain enough so I will not end up with puddling in house and my unit door hasn't been repaired yet when the unit comes on it makes a bumping sound at night I have to be aware because it sound as if someone is bumping around in house"

"Very knowledgeable & professional"

"The tech did fine, but wasn't wearing a mask, and didn't offer to put one on even though I was wearing one. (These days that's not only disrespectful, but could be dangerous.)"

"On time. Work done within timeframe. Good explanation of work being done. Courteous. Friendly."

"Technician was very pleasant and polite and he was very knowledgeable!"

"Good service and helpful technicians"

"I am normally left with a receipt for the work done - inspection etc etc. I received no paperwork at all. He also did not ask permission to enter my house even though we were in lockdown for Covida9"

"On time, polite, very professional"

"Parker is very efficient, friendly, and personable."

"Tech did a great job, very professional."

"Tech is pleasant. Focused on the task. Excellent and fast diagnosing the problem. Clear about costs."

"On time, quick and efficient."

"Helge is simply the best. A top-notch technician. Smart, courteous, all-around good guy. We would never use any other technician."

"Call a-t-il 0:00 pm. Hé came ouf."

"Serive window was 10 to 13. Received a call confirming this around 9. Since Noone showed up i call at 1230 and requested a call back do I did not need to hold. Dince no return call I called again at 1 and was told the tech would be there in 15 minutes. He arrived shortly afterwards and completed the service. Poor customer service not nifting of or apologizing for the delay. Also, I called the next day as I questioned the cost. The service cost and tax amount did not add up to the total on the service slip (total was higher). I explained the issue Nd was asked to hold. Shortly afterwards the call was disconnected."

"did a great job and explained things as they were going on"

"Sylvia was the most thorough technician that we have had work on our heater."

"Excellent service and on time."

"professional, knowledgeable and timely"

"Everyone that I dealt with was friendly and although the issue was not resolved on the first visit, Mo continued to follow up until it was resolved."

"Jay was very professional and did an excellent job diagnosing the issues in my air conditioner."

"Repair work has yet to be done, not scheduled until next Tuesday. Answering this survey is premature."

"Richard was very thorough with his work. He kept me informed and worked within my schedule."

"Technician quickly diagnosed the problem and fixed it right the first time."

"he got here on time and was very pleasant"

"Pleasant and helpful"

"Service rep extremely pleasant - explained how to manage system in plain and understandable language. Sense of humour."

"Daniel gave superior service during his visit. I would have given a 10 had the service not been rescheduled (not his fault). I scheduled the appointment back on February 24th and attempted to schedule it early in the day (10am-noon) to avoid having a back-up in service, but that happened anyway. I made the appt. online."

"The technician analyzed the problem and effectively corrected it ."

"you came the day I called on the hottest day of the year to date. Alex diagnosed the problem on the spot. Very efficient professional and he worked quickly"

"Excellent service, knowledgeable and efficient"

"Very knowledgeable what was needed."

"Very detailed and answered my questions."

"The technician quickly identified the problem and corrected it. He was very professional."

"They were very fast and efficient."

"I give a 10 rating to the technician who got my AC back on. However I rate the people who answered the telephone with a score from 0 to 1. They gave me wrong info on when a tech would arrive (off by a day !!) and really had little knowledge of what was going on. VERY DISAPOINTED."

"Professional"

"Technition was very helpful amd knowledgeable."

"Friendly, courteous, knowledgeable technician. Will request his service next time."

"Eduardo and the Town of Chapel Hill inspector checked the newly-installed HVAC system and it passed."

"Thorough review of upstairs A/C Charged Freon to full level"

"Knowledgeable, courteous technician."

"Great customer service. Identified the problem very quickly. It was a plumbing issue, so the technician couldn't resolve it but explained the issue quite well. In fact helped me report it to the right people. Was very courteous and even took off his shoes outside of my house."

"The problem was not fixed only temporary resolution"

"Technician did address what we called about, however his demeanor was condescending"

"Suggested water detection for unit which I agreed and purchased for $160."

"The work was done efficiently, the technician called 20 minutes before arriving to let us know he was coming, and he was very professional."

"It took three days to get a response on someone coming"

"Friendly technician and very helpful and informative with DIY instructions for unit maintenance"

"Service has always been GREAT"

"Daren is always on time, communicative, efficient and friendly. We are happy to have him as our service technician."

"Too pushy towards sale of replacement rather than trying to repair."

"Service man on time, very helpful and pleasant"

"Problem Solved"

"On time Explained what he did Very personable"

"It was very hot and I was unable to get a tech on the same day that my AC broke down."

"Good and fast service"

"The knowledge of Sergio your service provider."

"Very friendly and professional They stayed working hard and steadily through the whole process It was a great! Thank You"

"Tech was very courteous and knowledgeable and readily answered my questions."

"Service was fine but technician left or thermostat on a program and I didn't know how to get it back to manual. I left message for someone to call me but never heard from anyone. I finally got it back just by messing with it...very frustrating!"

"Knowledge and friendliness of service rep"

"I was rescheduled three time, before it actually happened. My appointment is at 2-4pm. Technician called me at 11:30am, wanted to do service for my AC. I told him, I was not at home. He said he will call at 2pm. At 1:30pm got phone called from the company, being told that my scheduled the technician had a family emergency. I can either reschedule or have someone else to come. This was already the third time reschedule. I did not want to do the forth time. I had someone else come."

"Oscar was polite, answered my questions satisfactorily, went about his work quietly and efficiently."

"Forgot to install a panel on air conditioning unit otherwise he did well to my knowledge."

"Paul is extremely knowledgeable and had the air conditioning back working in short order."

"It was disappointing that they didn't have the right filter for my unit, especially since it is one installed by Eveready, and it's standard service. So now I have two appointments for a filter change. Technicians are great apart from that."

"Service was as advertised. Professional and courteous, informative, and got job done right the first time."

"great customer service!"

"Representatives were very helpful and polite on the phone. They actually called before they came over. Honest tech. Good price. I use your service and now recommended you to my mom."

"Friendly and well-informed tech"

"Andrew was very professional and assisted in getting an appt ASAP with Shaun."

"He took the time w/ Dan to show him what to do to keep the pine needles out of the unit . Dan did that , also the tech was respectable to put our hose back the way it was . Dan said he was a nice guy and was patient to his questions ."

"Tech was very professional and friendly at tha same time."

"Edgar is a professional in his work. Courteous and trust worthy."

"Fast friendly service"

"Excellent service!"

"Prompt, reliable, knowledgeable and friendly technician"

"Have yet to get a receipt and the tech came out 6/8/2021 poor customer service."

"Your tech was very professional and knowledgeable."

"Edgar was full of great energy and kind, even at 9p.m."

"My water heater failed on Monday night, I called your number and Keenan Stevens called me back the next day. Rahim and Blake arrived after hours on Thursday and installed the new tank."

"competent, friendly, wore masks, did not try to sell me anything"

"Prompt, friendly, courteous, and efficient."

"Wehave a better understanding of the unit we have now."

"Technician did a very thorough inspection and cleaning of my system."

"Since the merger with Komfort Air your staff has reached a new level of pushy. I realize that you have sales quotas but lying to achieve them is unacceptable."

"The technicians were polite, efficient and did an excellent job servicing our units. They provided information about what we might need to do in the future to keep our units running effectively."

"Our upstairs AC unit was not cooling properly. I called Strand Brothers on Tuesday. They scheduled an appointment for a technician to come out on Wednesday. They determined I had a bad compressor. Chase and Benji explained the options to either repair the compressor or install new AC unit. They answered all of the questions I had regarding repair versus new unit. Due to the age of my unit I decided to install a new unit. They were able to install the new unit on the following day (Thursday). Geo and Reyes, the two technicians who installed the unit were very knowledgeable and professional and completed the installation within the timeframe they told me."

"THE TECH WAS VERY KNOWLEDGEABLE, PROFESSIONAL AND COURTEOUS."

"I very much appreciate your sending Grady out the same day that I called for service."

"The technician had to work under miserable weather conditions in addition to the difficult job itself. Rain fell before he came, the sun came out, it rained again, cleared, then rained again about the time he was finishing. He had figured out the problem, corrected it, but did not have a dry thread on him. He never stopped and left my air conditioner working. I am grateful and it was an impressive effort. Plus he was nice and never complained."

"Very helpful answered all questions"

"Got here quickly and fixed problem"

"The tech came earlier than expected which was a bonus. He did the job I wanted done. Was courteous, neat in appearance and leaving the work site clean."

"The first technicians told me my ner thermostat was bad. Ran out and replaced same results. Another technician Tony came out said needed programming works great. Bottom line Tony deserved a 10. Mike 7"

"His work in the rain on day 1. Came back on day 2 w/the fan belt motor ready to install and his ability to make sure that the items were completely fixed. He also stayed awhile to assure the items were not malfunctioning. He addressed and corrected an earlier problem also w/the circuit breaker."

"Eddie was very knowledgeable of the product an easy to work with."

"Rory was amazing! He was very thorough and explained everything so well. We felt so comfortable working with him and having him in our home."

"Prompt, fast, no issues"

"Very thorough with providing service"

"The tech notify me the pressure for AC was little low and he recharge it back to the normal level."

"He did a thorough job, was courteous and professional."

"Quick response and problem resolved. Tech was friendly and professional."

"Ty was awesome. He spent an incredible amount of time tweaking our system even as it started to get dark. I never felt like he was trying to rush so he could get home or to the next job. He truly wanted to make sure that our system was running optimally before he left."

"Paul was very thorough in the servicing of the system."

"Travis explained everything he did in detail."

"Efficient, professional"

"He is always very polite and efficient. A true asset to your company."

"I like your services of company."

"Dustin was prompt, called ahead, and was ready to work and installed everything efficiently, explaing how everything worked as well."

"Brian was a very knowledgeable consultant and Gene and Chris did a perfect installation."

"Service person was on time, pleasant, courteous and apparently very knowledgeable.."

"Bryan and Ray were very professional. They were efficient and finished in one day which I really appreciated."

"Timely, clean, competent, polite"

"Kim was a pleasure. Informative, pleasant, efficient."

"Technician was on time and informative about the visit."

"Always room for improvement"

"I was very comfortable dealing with the technician (Alain). He was knowledgeable, and easy to talk to. He was respective of me and my home. He made sure the work was completed correctly and did not try to take advantage of me."

"On time and did what he was supposed to."

"The problem at the house was fixed."

"I requested information by email on 1) what problems were found on one of my units. 2) I also reuested information on the type, size, et. equipment that I wold like to have installed."

"The guys showed up on time were very professional and efficient at getting everything installed and working properly. Took the time to explain things to me also."

"Adam is very knowledgeable"

"Derek was very clear in the diagnosis of the issue and the remedy. The reception staff were very clear and concerned. Holly called to notify me of arrival time which was much appreciated"