Service Experts Heating & Air Conditioning Reviews

"Jay was extremely helpful and friendly."

"Tom was very thorough. He noticed that one of lines to humidifier wasnt hooked up correctly and fixed it so that it worked properly."

"Alpha gave me an informative tour of the current LENNOX system choices that suited my needs. He gave clear answers to my many questions, adding important details that I did not know to ask about. I made my decisions easily, but there was a hitch. Trying to set up my installation, Alpha ran into vexing communication troubles online that were shared that day by all his colleagues. Eventual success was hard won and took the whole rest of the afternoon. Those hours would have been an ordeal, but Alphas friendly company made it pleasant and even entertaining."

"Very Professional First Rate"

"Friendly, knowledgeable, easy to understand, open to questions about the product and had the answers. Trevor was a pro, proud of his work and the company. Perry, Trevor and Matt were excellent representatives of Winnipeg Supply"

"I felt the wait time for the first visit seemed long and if I didn't call back I am not anyone would have arrived that day. Then we were told the part needed to ordered in. After a few day and not heat we called again only to be told the part was still not shipped and still in Calgary. Finally we called back again the person my wife talked to said she would get on it. And I believe she did since the part was shipped the next day. So the last person we spoke to took care our problem. We went 5 days without any heat. Glad it wasn't -30."

"The agent was courteous, knowledgeable, timely and professional."

"Friendly, polite, helpful"

"There was a problem shortly after the first technician left. When the second technician arrived he discovered a loose part fell into the machine and he was able to fix it. Thanks to that second technician for finding the item causing the problem."

"Tech was very friendly and explained everything and answered my questions"

"Technician was very polite and knowledgable."

"I was very well satisfied with my service from the a//c representative. I had a problem with the Advantage Program representative. He did not represent fully the costs of a 50 gallon water heater. After I signed a contact for a $33.00 per month payment for 10 years, and the reps had left, I ran the figures and realized I would be paying over $2,300 for 10 years for a water heater. I also noticed the water heater was leased, so I assume after 10 years I do not own the water heater. I immediately called the representative and cancelled the contract. I was told to download a cancellation page from the agreement and mail it to a Texas address. I took the cancellation notification to the post office the same day and spent almost $7.00 sending it registered mail, return receipt requested. The next day I decided to call the local Service Experts Office and cancel again as I wasn't sure my mailed cancellation would arrive within the three day business restriction. I told the young lady I talked to that I wanted to cancel and why, and I also told her that a big spot was in the street from their parked vehicle and had run down my driveway into a swale and left a large blochy spot. A gentleman called me back and I explained the situation. He said they never park their vehicles in the driveway and I told him that it was in the street but had run down from the street into my swale. I don't know if anyone came out to check it or not, but the street spot, long line and spot in the swale are snow white and look awful. I live in a very nice neighborhood, and it is very noticeable. I have been with your company for over 30 years and this is the first time something like this has happened."

"The service man was professional"

"Knew what he was doing."

"Work was done in a timely manner. Service Repr. arrived early and was very courteous ."

"Everything went well and Chris explained how the humidifier works. We are very happy with the installation."

"Quick and competent service. Didn't try to sell me on services that I don't need nor would I buy."

"on time, courteous, professional"

"Mike and Matt the service technicians and they were polite, neat, efficient and very pleasant. theydid a great job!"

"Tino did a fantastic job. He was courteous and respectful. He informed us of what the problems were and explained how he was going to fix the problems."

"Tech was thorough and considerate."

"I wasn't present when the technician came on November 20, 2020 but my husband said that technician was saying that our flame sensor was dirty, which made it sound like it was caused by us and that we needed to renew our plan (which I'm sure it's a job requirement). Unfortunately, he didn't correct the flame sensor issue because less than a week later on Thursday November 26, 2020 (Thanksgiving Day) we were experiencing the same problem that the technician "supposedly" had fixed on November 20, 2020"

"The technicians did a fine job, but I felt like they were trying to sell me services."

"I would like to have been sent ahead of time the options for maintenance plan you think about more extensively before having to pay. Very satisfied with the service otherwise"

"Alex knew what he was doing"

"The sales person"

"It only took 15 minutes to do furnace tune-up . Not written down service performed report card ."

"Professional, polite and kept me informed as to what he was doing."

"Everyone that works for this company are v Always friendly. My yearly maintenance is easy to book and any issues that pop up they send someone right away."

"Cory was very thorough with the check and cleaning of our furnace. He clearly explained what he did, and the difference between filters. He was very pleasant, provided good customer service, and appreciated his wearing a mask while in our home. We are long time customers of Golden Seal."

"Technician is very knowledgeable and has excellent customer service skills"

"Jesse knows about his job"

"Tech became available before our scheduled appointment and he called to confirm that he could come earlier if it was convenient for me. Very polite and professional service. Tech kept me abreast of steps involved in providing the service. He even told me that my door bell was not working."

"Always get good service and advice"

"Prompt efficient service"

"Had a no heat emergency. Technician called within 2 hours and had the problem resolved within an hour after that."

"Dan was very knowledgeable and very personable."

"Very polite and explained the maintenance,membership plan. With no pressure put on me,my choice.."

"I trust Helga completely and he does a great job every time"

"Everything done quickly and correctly."

"on time and very happy young man"

"answered all my questions"

"Actually there was Fuentes and Supervisor. They were very personable and informed of what they were checking and the outcome of their inspection."

"Great technician"

"Westley Wood were the only people that responded after midnight. The sales consultant responded very quickly and ordered us a new water heater in the morning. Nathan and Justin did a fast and quality job on the installation of the new water heater."

"Professional quick service."

"The tech. were very knowledgeable and professional."

"Because no one is perfect very pleasant"

"The ending report was not as detailed as provided by competitors. The technology on the thermostat is not state of the art. Outside sensor never connected. Otherwise good unit."

"Huy is familiar with our system and always does a great job !"

"Polite efficient service"

"I remain confused re: function of the humidifier. Aft the first visit there were no LED indicators showing. After the 2nd visit "idle" shows, but I have no way of confirming operation. I assume I should be able to select humidity level (40%), but have no way to do this. Only dehumidify shows on my operational panel."

"Daniel always does a good and thorough job!"

"Arrived promptly, worked efficiently and observed masking and social distancing and was friendly and helpful."

"easy to deal with, quality work, respectful staff."

"Houston doesn't miss a thing! He's on top of every detail."

"Mr. Lardeo gave me a very quick estimate which said little about the work he expected to provide."

"Technician was courteous, knowledgeable, and appeared to take pride in ensuring servicing was done thoroughly. As well, he brought a non essential part to our AC system that had been forgotten from a previous call some time ago."

"Chris was very personable. After his inspection, he told us what the problem was and also pointed out a part that would fail within the next year. This offered us a choice of doing everything now under one service call fee or to pay an emergency call fee next winter. Overall he made it a pleasant experience."

"Jason was helpful in that he did not require interior access during the pandemic, and let me check the heating output temperature from the registers. He initially seemed unfamiliar with a heat pump system without furnace, but successfully performed the semi-annual preventative maintenance."

"Very friendly and explained what he was doing."

"Technician completed the work quickly and assured me that everything was in working order."

"The technician was knowledgeable and efficient in his work."

"He satisfied our questions about why additional service was needed - new filter"

"Justin was prompt, courteous and professional. Diagnosed problem and fixed it."

"Outstanding experience. Professional and accomadating, and extremely knowledeable represenataives."

"the leaking water from a condensing trap has been ignored for so long the unit has RUST in it"

"Prompt & efficient technician"

"ON TIME AND VERY PROFESSIONAL"

"Michael, Luke & Bo were so nice and explained everything and let me watch. It was so appreciated! They all did a great job!"

"I answered this and now it is gone.??"

"Service team was very good, I am waiting v for replacement Humidifier. Cabinet"

"On time and professional"

"Earl worked hard to solve the problem with our hot water heater"

"Arrived early was professional and friendly explained everything he did and showed me how to get better filters for my system"

"Both technicians were very polite,courteous, and professional."

"did good"

"Great employees and great services"

"On time, quick and detailed quote."

"Efficient and COVID aware"

"Servicing done in a timely and courteous manner. We are long-term customers."

"Tech was very professional and efficient."

"Hunter and his supervisor replaced a board to my dehumidifier. That didn,t fix the problem. The super was going to order another part which I called 2 weeks ago and your staff didn,t call back about the part. Very disappointed in service. this is a first for me with your company. I hope this gets resolved."

"The service person was really nice and very knowledgeable"

"The technician always done the best job, pointed out things to improve my AC/Heating system."

"Every service person that we have had has been on time, courteous, and very friendly when they have come to our home. Even the people on the phone have been super. It actually nice to speak to a real person."

"Prompt, professional and explained issues and concerns clearly"

"Excellent service technician."

"The installation was seamless. Ryan and Orlando did an excellent job."

"Prompt, courteous, worked efficiently"

"Technician was very good. Because your system was down, he didn't have all the parts he needed and had to come back later to finish."

"The technician was pleasant and very knowledgeable."

"The technicians were very knowledgeable, courteous and professional."

"brian was very professional and knowledable"

"Every time I call McKinley they come right away or within 2 hours. They are kind, professional and very helpful and kind. They do a great job and I am pleased."

"He was very polite and thorough. I have emailed Gordon's and also called and canceled my service in the furture due to my income and I have a family member who can perform services for me now. Thanks for all you've done for me."

"Honest people, good equipment."

"Professional workers"

"There were two "Experts" who told me everything was fine. After they left, I found that the thermostat was off. Later I found that the thermostat was off, because they left the furnace off."

"The technician asked right off if i would be more comfortable for him to wear a mask. He was also considerate to wear shoe or sock booties . He was cheerful and let me know his findings and offered to have someone from Service Experts cal me to answer replacement possibilities."

"Rodney is a knowledgeable and professional technician. He did an outstanding job getting thru our 4 HVACs and trouble shooting a few things. Rodney is also an excellent communicator and explained several things to us that were helpful to know."

"In extreme heat we had to wait two weeks for the installation of a thermostat."

"Craig Hern was professional, polite and very knowledgeable. The repairs were done quickly and to our satisfaction."

"Brian is very good at his job, friendly. I had nothing to worry about. I've used Gordon's for about 10 years."

"The technician was very friendly and helpful. The county inspector was supposed show up between 8am and 12pm but did not show up until 1pm. The technician kept me informed of what was going on the whole time."

"Very quick attention to the home need."

"Answered all our questions"

"Chris was polite, respectfull of our property, and respectful to me. Very knowledgeable about our heating system and caeful. You can definitely send him back next time"

"On time, friendly & professional, observing COVID-19 protocol. He was very thorough & answered all my questions"

"Steve was very friendly and polite. He was very efficient."

"Job well done."

"Technician took his time checking my unit, called before coming & was cery polite in addition to taking precautions during COVID by wearing a mask & booties."

"forgot to turn the heater back on"

"Found problem an fixed it."

"Installers were on time and completed the job professionally. They provided necessary information and answered all questions."

"The technician corrected a problem created by the installers. The exhaust pipe wasn't attached to the furnace properly."

"Serviceman was on time, friendly, and fast."

"Professional customer service by phone to schedule the appointment, which was timely scheduled. Tech who came to the house was professional and courteous and acted in a very safe manner."

"Stephanie was very knowledgeable and friendly she new exactly what I wanted"

"Jacob is a very good service advisor. We have asked for him since we have lived here and we had him when we lived in our house at 8760 Washington Blvd. W. Dr. He looks at all defects and gives his advice on all aspects. We wish that he continues with you in the Service Dept."

"Great service! Very knowledgeable and helpful!"

"on time, efficient, direct."

"You tell me what is going on in a way that is understandable. You've never pressured me to do anything, only explained well what my options are."

"Your technician, Chris Turner, was the best! Arrived by 8:30 as requested, called ahead, friendly manner, efficient with explanations, and even cut away a tall weed! I hope he continues with your company. So many technicians leave. I hope your company gives incentives to keep the good employees. I plan to ask for Chris next time. P.S.: I had to reschedule because first appointment never showed or called. Customer Service offered this Saturday appointment and was surprised. I was told Saturdays were not available. Chris Turner says he works most Saturdays. I will ask for Saturday appointments."

"Tech was quick, efficient and a pleasure to deal with; he explained my questions in terms I understood!"

"It took three visits before the problem was found."

"courteous, efficient"

"It was a regular maintenance visit and I have no reason not to be satisfied."

"Evan was fantastic - very professional and informative."

"Service performed on time"

"Kevin took the time to explain all that he did and was very professional in his demeanor. Was very careful to reset the thermostat to the way it was."

"He worked until 8:00 that night so we could have heat. He thought it was 2 different things but kept working until he found the 3rd thing that was actually wrong."

"The service was performed quickly and the tech was exceptionally friendly. Options given for a new system were appreciated."

"Technician Chris was very courteous and professional. He called ahead to let us know when he was heading our way"

"Good service, very knowledgeable, friendly technician."

"Easy to deal with."

"Bobby is always efficient and knowledgeable."

"Worked efficiently, followed COVID restrictions, kept us informed, didnt complain about our dogs, worked neatly."

"I am very pleased with Jim Murphy servicing furnace maintenance."

"Very nice, professional"

"Ira was courteous and efficient."

"good service, fast"

"Daniel was very nice, friendly and easy to work with. We worked together vacuuming the condensate line and he did everything that I asked him, to do a great service."

"went over what had been done"

"The technician was great. He answered all of my questions and was very thorough."

"Mike has been a excellent service tech on two different occasions. He has been able to deal with our refrigerant issues better than others who have come out. I appreciate his thoroughness"

"He came out late in the evening to get my heater working and stayed 2 hours working on it to be sure it was fixed."

"Second time responding to survey. Simply....I will not deal with a company that marks up parts 100% in order to offer a 20% discount."

"Andrew was on time, courteous, and probably one of the most knowledgeable technicians that ever came to my house. He walked me through everything he did and why he did it. If I could request him for every visit, I certainly would."

"The gentleman who serviced our furnace was very polite, efficient, and turned out the lights when he left the room."

"Prompt, polite knowledgeable,."

"He came when he said he would and did what needed to be done."

"The workers were quick and efficient."

"Bad estimate"

"Ryley explained the problem with the installation and what solutions were available in a fair and understandable manner. The work was completed on time and with a minimum of inconvenience,."

"Mike is phenomenal. If there was a100 he would have earned it. Give him a bonus"

"New what she was doing"

"Very professional."

"System was working perfectly until Routine maintenance visit turned into 3 additional visits (inc one scheduled for 11/27) with problems that are still not fixed!"

"Originally scheduled for 12-2 on 11/13. Waited until 220, called office, "running behind". Why no call to tell of delay? Rescheduled for 11/20, same time. Arrived at 150, again no call about delay. Visit seemed correct, but time on site shortest (<15 minutes?) ever in 15 years I've used Neal Harris."

"He was on time"

"Will called to advise me of his pending arrival and he was on time. He wore his mask and took steps to maintain social distance. He examined the area for the projects and presented his findings and recommendations with clear and logical explanations. He took into account the area to be serviced by the AC unit and explained the options and reasons for same. We appreciated his patience and courteous manner and presentation."

"Service"

"Technician did a very professional job"

"Because I was very satisfied"

"Technician seemed knowledgable, courteous, and service was prompt."

"Great effort"

"Great service but the price was a little to high."

"I know I can count on professional and thoughtful service. Ryan is someone who has a trust building personality."

"The service rep was very nice and explained in detail the problem, but did not have part to fix problem. Have not received a call yet that part is in."

"Quick and organi"

"Justin performed maintenance on my heater, explained other services available, explained the checklist, noticed that I had the fan on constantly (which he changed the setting), and asked if there was anything else I needed help with."

"problem solved very quickly and efficently"

"The job is still not completed"

"Austin provided us all of the information and options required to make an educated decision on a course of action."

"Tech thoroughly explained everything"

"We got a water heater estimate from OFlahety for $1426. When Shields arrived he had no idea what he was supposed to do then said we needed a different heater at $2875. We sent him away then sent your company an email that has not been answered."

"Richard was very good in communicating and explaining everything and seemed very honest as well"

"The technician informed me about what he was going to and performed the inspection. He also checked the status of the filter and installed one that I provided."

"Service was very good."

"They did a great job and took all the precautions. Gave me good tips, but were not pushy."

"Technician was prompt, courteous, thorough, and accommodating."

"On October 29, 2020 Neal Harris (NH) came to our home for its winter tune up on our boiler. The first floor zone was not working properly and at some times our 2nd floor zone was not working as well. The technician determined that the computer board installed with our new boiler by NH needed to be replaced. I was told they would need to find the part and would be back to me within a week. The week came and past no call back. I called on Thursday am and was told I would have a call back from NH by days end. Well no call. I called Sat to leave word that I received no call back and was told by days end Monday Ill have a call back. Well Monday came and went no call back. I called multiple times over the next few days only to get a hold of a service manager. When I asked him WHAT is going on he first tried to game me then admitted NH screwed up as to How or why I was not offered an explanation. The technician came this time it was Houston, he looked at the computer board and told me it was fine. Something installed when the boiler was being installed was affecting the operation of the zone. He uninstalled it. He also told me that I needed a new thermostat which I replaced. NH incorrectly wanted me to replace a $950 item that was perfectly fine. In addition I pay a monthly fee to NH to have 24 hour service clearly this was not what I paid for."

"Tech had a difficult task on an oil fired unit that required a lot of coordination with other tech"

"Very thorough, polite, discusses what he is doing and neat"

"Would have been a 10 if the tech who diagnosed the problem had the control board with him or available to collect and we didn't have to wait until the next day for someone else to come.."

"He was here to check our problem with the HRV - he looked at the monitor (it was set properly) - he opened the HRV & shut it, said we should put a Humidifier on the furnace"

"Technician left a voice mail but never came to the house. I was home all evening. I called back to the number left in the voice mail, but immediately it went to his voice mail. I left a message to call me but I have not heard anything. This is not typical. Your service has been excellent in the past."

"I have an oil furnace that had already run a few times this year before the tune up but is now a bit noisier than it was before?"

"Nicole was very professional she came along with another woman I don't remember her name very punctual got the job done knew everything about my furnace where the other company I hired prior to calling you guys did little to nothing"

"I was told that a check would be performed in the water heater and this was not done."

"Although the person to exam my AC/DC was late after the call came in, he did a very good job. He will return Monday, Nov. 30th to replace a BULB in the Heating System. His schedule was heavier that day than usual and there was a slight delay."

"Efficient and polite"

"was very good and on time."

"This technician was courteous, professional and thorough."

"Work done by James was done completely and professionally. He even went as far as ensuring that water flowed to our humidifier to ensure our comfort."

"Always get great service, and all the techs are really nice people!"

"Technician was friendly and knowledgeable and if he didnt know the answer called to get the right answer."

"Happy with furnace work. Guys knew before they came that I wanted pipe vibration from hot water tank fixed--you installed hot water tank. They were not able to complete this task and I have still heard nothing about getting this corrected. Disappointed that I could not find any coupons."

"A very though job. Excellent Service"

"I think your prices are TOO high"

"The service was excellent, but I was unhappy to hear the price had increased so much over last year for de-scaling hot water heaters!"

"Knowledgeable courteous"

"John was very respectful and professional. He went directly to the job and brought up the old filters and asked where I wanted them put for disposal."

"Thorough explanation of the problem we were experiencing."

"Technician arrived on time, did his job efficiently and let us know the results immediately"

"Very professional and informative"

"I was confident with the repair"

"Great customer service. Honesty!"

"Technician was friendly, called ahead and did a thorough job."

"Prompt professional service with outstanding attention to our needs as customers. Sales Rep Brian Silvia and installers Ethan & Bryan were all excellent to work with. They did what they said they were going to and did it very well."

"Very thorough and efficient."

"Very polite and professional. Followed Covid practices."

"Derrick was very courtesy and professional and new his job very well, I will speak highly of the company"

"Gordon's technicians are efficient and kind. We use them for our heating and air conditioning maintenance."

"Sam Bell was awesome! Our Lenox A/C was installed by Service Experts in March 2020. When we arrived from RI on 11-17-2020 our A/C was not working. Sam Bell, after doing a number of tests found the problem was in the copper line. We are awaiting to receive authorization from our condo association to repair this."

"He did a fast and efficient job."

"Our technician was knowledgeable and was able to take care of our heating systems and the problem he found."

"The technician responded rapidly when I needed it and for a reasonable charge."

"Parker was very helpful"

"work was completed and everything working well"

"Technician repaired furnance at no charge and salesman recommended replacement due to age and previous service done."

"Prompt attention to my matter"

"Brian has been before and is very thorough ."

"did a thorough job. took time to make sure every thing was working rite."

"Jesse, was on time, explained what he was doing. Very knowledgeable."

"the technician did a thorough job of inspecting my system and making sure that it was working properly."

"Timely professional service"

"Wesley was very courteous, knowledgeable and through. Checked outside unit and in garage. Changed filter. Before leaving he explained the unit was in pretty good shape for 10 years old, but could have problems in the future. Suggested i consider an EV light. Did a good job."

"On time, thorough."

"Explained work, professional, prompt"

"The service was very good. Technicians professional and thorough."

"Even though my hot water heater leaked after it was flushed and caused some damage to a few books, Dale the plumbing manager has promised to replace them."

"I felt he was very thorough"

"Installation of vapor barrier and dehumidifier was done in a timely manner and everything looks great. Richard went over everything once completed, showed me the finished product, answered all my questions."

"called me to let me know when he would arrive, promptly arrive at my request."

"Was very over priced!"

"Arrived"

"Great people!"

"Service performed in a very professional manner, by service people who were friendly, knowledgeable and respectful."

"Tech Alex takes care of everything when he services the units. He explains what he is doing and why he is doing it."

"Professional, helpful."

"Tech Aaron was excellent. Efficient, courteous and very mindful of social distancing"

"Clean, on time, polite, masked, explained findings"

"At first, it was booked as a furnace service. Then was told not needed, would do alternate years but would get filter dropped off. I had asked time due to plans and was told before noon. I waited all day, even called late afternoon to check. Technician came at 515. Asked if he could fix date on temperature thermostat as it wouldn't save for me. He did get it to set. I then went out to run those errands o had put off and then came home late to a colder house. While saving and setting date, it got turned off heat to cool so temperatures had dropped with no furnace coming on. This is the first concern I have had since getting furnace."

"Jason came during the time frame that was scheduled. He was friendly, he seemed to know what he was doing, he told me what he was doing and how much time it would take and was accurate."

"Courteous"

"He spent most of the time trying to sell me the products instead of trying to hurry up and fix my problem. Also, he seems to be mad after I rejected his offer then he quoted me $488 to fix a leak on a 6 inch pipe. But at the end he charged me about $224 thats including the fee for the service call. For my understanding I thought the service fee supposed to be waived if I have a repair. Over all not the best service like other heat and air technicians."

"Fast, efficient, repair"

"Preston and Chris were on time and they worked efficiently. They were courteous and kept me informed about what they were doing. I was satisfied with the service they rendered."

"Shawn was super. Very pleasant and informational. Being from TN it was pleasant to have a southern accent in the house. Thanks."

"Called ahead said technican on the way. was on time did a great service check up."

"he always very through and very professional"

"He did an excellent job"

"I wish they would stop trying to sell us extra stuff!!"

"Took time to answers questions about cracked thermostat"

"Charge just for tighting a bolt"

"While I think your technician Josh did a great job, I think your price is vastly exorbitant and is not a great value for the hot water heater I had installed. It is on me for paying what I did. I will not use your service again or recommend your service based on this low value. This customer wants a great value along with professional service and dependable products. I do not feel I received that great value. I suppose you do not want me to post this in a review."

"Still waiting for the filter on my new system"

"Prompt efficient service"

"The repair was done quickly and efficiently. I am recovering from surgery and the technician went above and beyond for me as he was leaving. One of my gutter extensions had blown off in the strong winds and was laying in my yard. We were supposed to get heavy rain later that day. I am not able to walk on uneven surfaces yet. He spotted it in my yard and attached it back to my gutter for me. It took him just a few seconds but it was so helpful to me. I sooooo appreciated his kind gesture."

"Chuck is very professional, friendly, I always ask for him."

"Efficient and professional"

"Fast, friendly service."

"The technician was very good and helpful. He explained the condition and made some recommendations."

"Very attentive to my questions. Did a thorough job."

"Technician professional, knowledgeable."

"Eric was very polite and thorough. Our two side fireplace has never looked better."

"The technicians were professional and respectful to my home. I appreciate that."

"Angel was thorough, careful, and responsive to my questions. He took my post-appt. questions by phone and returned to my house when my problem continuedl"

"tech seemed to know what to do and carried out his job efficiently"

"Fast and accurate"

"Technician came after hours and solved the problem in minutes"

"Rey had a hard time describing the issues I was having with my ac system. I had to wait for a sales person to come to the house and describe what was going on. This was only supposed to be a preventive maintenance from my last system check within this year and it turned out that i needed a new ac system which I was never told before that I had issues."

"He was courteous and efficient."