Service Experts Heating & Air Conditioning Reviews

"Understood the situation and provided prompt, professional, service."

"After they technician advised us of the condition of our unit,Michael sit down and covered our options and made suggestions. Michael was very knowledgeable,courteous and professional. Thank you to Michael and the technicians who diagnosed and arrived on Saturday to install our unit on Saturday."

"Had appointment set up called and said they were running behind therefore rescheduled for next day! Text saying they had to cancel due to rain and they would reschedule for this week and still havent heard anything from them! Had to call another company to come out and do job! Very unsatisfied!!!!"

"The technician explain what was going on with the furnace and the part they would have to order."

"Representatives were courteous, knowledgeable and professional. Answered all questions with kindness and patience."

"The technician did an excellent job. However, I did have to call for someone else to come out today, 1/27/20. The technician told me that a coil was going bad and what he had done was not going to last. He didn't tell me that it was going to be this soon. The technician that came out today he told me of the problem and I gave him authorization to get the part needed to repair the system."

"The technician really went above and beyond servicing my system. You could tell he wanted to make sure everything was as it should be. Easily the best experience I've had with this company."

"Chad was very helpful, knowledgeable and friendly. He knew our system issue and resolved it quickly"

"On time, friendly and did a great job!"

"Did not follow through on a replacement thermostat. No phone call. Nothing."

"Since Google Reviews appears to only allow me to post one review per company, here's my review for today's plumbing service: Washer drain was backing up and spewing water over my basement laundry room floor. Also noticed the upstairs kitchen drain waste water was coming through the washer inlet pipe as well. Tried to use my little hand held snake but that didn't work. I needed to call in the big boys. Since Service Experts had sold and maintained by current HVAC system and had done a wonderful job I figured I give them a try on my plumbing issue. The technician, Daren arrived and I explained to him what my problems were. He snaked out the Washer inlet as well as the kitchen drain. YAY! Back to normal again. Daran was polite, professional and knew what he was doing. The price for service was reasonable as usual. Since I have a HVAC service contract I also bought a 1 year service contract for my plumbing (Since this is an older house-built in 1959) which, again, was very reasonable. Thanks again Daren!"

"Some of the information the installers had been provided ended up inaccurate. They did not carefully clean the area nor steps into the lower level The installers were kind."

"Appt. was suppose to be between 2 and 4 pm but ended up being @ 6 pm and it was suppose to be with a tech. exper. with older units. Jason was young and had only been with the company 8 mos. Jason felt the unit should be replaced so I got a second opinion. Turns out the pilot light had gone out. It was relit by the second co. I called and the furnace works. Also, Jason said he would have your estimator call me to set up an appt. for Mon. 1/27. I never heard from anyone all week. until early Mon. a.m. Will Z. called to say he would be out at 8:20 a.m. Imagine my surprise! Not a very good testimonial. I really feel like I was ripped off and your intention was always to convince me to replace my furnace. Both young men were very polite and Will seemed very knowledgeable but, needless to say, I will not be having your company do any work for me."

"Technician provided great service"

"Great service, very professional."

"techncion was knowlegable and helpful"

"Made great progress!"

"Technician was polite and knowledgeable. Was good about explaining things to me"

"He was very thorough with letting me know everything he did and explained the reading - he also double checked to make sure there where no leaks. Your service personnel are a great ace for your company."

"Very responsive"

"I had no gas heat, and it was a very cold day. Chris L. got here very quickly and worked very hard in order to get my circuit board replaced. He was very determined to get my heat back on before bed time!"

"While no one ever wants their furnace to break down, especially in the middle of the night, Chief Bauer made it less painful by providing excellent customer service. From my first contact with Chief Bauer's staff (again, in the middle of the night) to my last contact, everyone that I encountered was professional, helpful and made me feel like my issue was as important to them as it was to me. Matthew arrived on time and was able to diagnose the issue very quickly. Unfortunately he had to make several trips back to Champaign to get the right parts. However, he maintained his professionalism and never complained once (and I live almost an hour away from Champaign). Matthew answered all of my questions (and I had a lot) and he made sure everything was running right before he left. I have already recommended Chief Bauer to several family members and friends."

"The technician was very thorough , and spent time making sure every thing worked proerly"

"Very helpful and explanatory"

"The technician is very personable and knowledgeable about the situation. He also followed up with me to make sure everything was working properly."

"He quick fast, professional but also very personal."

"I have a crawl space an it was the first she ever has been to .knew the generator would not fit the opening of crawl space entry ,could not answer how long the hose was to the generator to the furnace base .Also said all of your techs were to big for the entry !!!"

"All was well done. Tech very professional and pleasant."

"The technician was proactive in his prelim inspection and gave me a itemized break down of his findings. He was helpful in walking me through simple items like where the air filters were located all the way to the more complicated items."

"Technician was very helpful in explaining warranty and monthly service program."

"I basically bought a water heater twice for your service package. Was not explained until after the fact."

"more than efficient"

"Your phone scheduling has major problems"

"Austin got here very quick and provided fast as well as professional service!"

"I think Levy is very expensive. The tech had to go get parts 2 or 3 times. He showed up without the snake to do the drains which was the first thing I said I needed when I called. I don't think you guys listen to the customers. Mainly you are too expensive."

"The installation was completed in timely manner."

"arrived on time, polite, courteous and finished early. explained all features of new equipment."

"He came to our house twice on the weekend. It was late but he was still very pleasant."

"On Time, Knowledgeable, Thorough, Helpful"

"Service and technician was great. However I was extremely overcharged for the replacement capacitor. Even with my 15% I was charged $138. If I had known in advance, I could have purchased the same capacitor at FW Webb for $25."

"Calverley honored our extended warranty in a very timely manner. Installer Miguel was prompt, courteous, respectful, and very proficient in installing the replacement coil and then triple checked to make sure everything was working properly. Very efficient and thorough with the task."

"My humidifier pad needed to be changed but the tech did not have the part available. I had to buy and install the part myself. I am paying for service I feel I am not receiving."

"Your sales representative Elizabeth was excellent and she search all options on the best way for them to install the ductless system. James & Ray did a great job and they explained how it works. You have wonderful people working for you and I am pleased thank you."

"answered all my questions. Kevin was personable, helpful and professional. Very peasant person."

"you overlooked our order for a month until I called you"

"He explained how the system was working and how he fix so that it would work manually."

"While the plumbing aspect was done very well, he knew NOTHING about the electrical work and tripped a GFI which shut off power to a large part of our house. He left exposed copper wire under the sink and just put a wire nut on that not even cutting it back to the insulation. Didn't disconnect the power at the switch so the wires were live. If you are going to work on electrical fixtures you should have a rudimentary knowledge of electricity. We had to get an electrician in on a weekend to repair the work he had done."

"Very courteous"

"Fixed my problem."

"Alex, was able to repair a leak on my system, he provided detailed information on how my unit broke down."

"It took 3 days of misdiagnosis to resolve the issue."

"seems thorough and professional"

"He was considerate of taking care to cover shoes. Also explained everything he checked and why."

"Please send me the service report. stano@janitronicsinc.com I don't know what you did or what you found. Thanks, Stan Olender"

"The guys were polite and quick, but the problem still isn't solved. The highest the humidity level has risen is 29%."

"He was very pleasant"

"Wrong part ordered but tech was very helpful and eager to please. It was not a problem for me to wait for the part"

"Your scheduling office is awful. First, they scheduled me for a different month than we specified over the phone. Then, they scheduled me for 8-10 am on a Saturday but the technician said he was told it would be 10a-12pm. The technician didn't even do anything when he was there because my system was new. All he did was try to sell me more things which I don't need."

"Tanner did quick job ."

"Timely, professional, and thorough,"

"Quick, accurate service"

"Personalbe, professional. Has provided significant help in the past."

"Because Elijah was on time and did what he had to do, was polite, answered my questions and didnt try to oversell me on a new furnace like the last person did furiously. He warned me as he had to and should have but no pressure, left it up to me."

"Looked to find the source of the problem and fixed it. Not just saw the furnace was starting."

"Thomas and Rob were knowledgeable, polite, and friendly."

"they did a good job and polite"

"Peitz just happened to have a spot open the same day they called to schedule an appointment. I had just put my 18 year old dog down and he was sympathetic. Troy was on time, went down the checklist and took care of any items that needed attention."

"We still think there's a problem around the humidifier box. We're finding water on the floor and don't know where it's coming from. We've had the tech guys out twice to look at it and they say it's ok. We haven't had a chance to check it yet though."

"He was thorough and persistent in tracking down the cause of our heat problem."

"He was very informative and gave us tips on how to take care of little problems before they turn into big maintenance problems."

"The technician contacted me timely, showed up a little before his estimated time, evaluated the situation at hand, was professional and courteous."

"After humidifier installation maximum gane was 2%, wrong advertisement."

"Finally, after complaining four years about how many hours were required to heat my house, Ethan and his companion, but mainly Ethan, pointed out that I had purchased a two-stage system for heat and AC. This system was incompatible with my existing thermostat. Thus, I had to buy a new thermostat. It is shocking to me that no previous service technician had any idea what to do about my slow heating problem. I will continue paying for bi-annual service only if Ethan services my system. My responses to the questions below are predicated on his service to me, in particular, and do not apply to any other service technician."

"The quick response time of the technichian."

"The technician went above and beyond to answer our questions"

"Technician, Joe, called to say he would be at our house within an hour and a half and he was. This was also on a Saturday. He also fixed our issue and made sure it was fixed before leaving"

"I was advised that they would remove, clean and re-tube the condensation exit/tubing for the AC unit that is above the furnace. The salesman and the service tech that were at the house informed me of this was included in the service and guaranteed me that this would be done. The service people that came later to install the new furnace said they wouldn't do it and gave me all kinds of excuses for why they couldn't do it. I found this to be very disappointing and frustrating. At least I have a functional furnace but wonder if the reason they couldn't fix the old one is because they just wanted to get this over quickly and get a quick sale. It makes it very hard for me to highly recommend you. The work itself appears to be of good quality but if I would have known this I would have fought a shit load harder on the price. I had already invested over $900.00 in service calls and unnecessary repairs on the old furnace and was only given a credit of $400.00 which I have been told is not the norm. Oh well I was the one that was in a hurry."

"Good"

"I did not appreciate a hard sell. I have a maintenance agreement that WAS NOT HONORED!!! There was no cleaning like you guys do in the past. It was dirtier when they left. Also, Paul stepped in rust or water and got it all over my carpet. Yes, I have pictures. I also asked for brochures. Joe said they would be over my head and I would not understand. They then said they would not restart my furnace yet Paul went down there and restarted it 2 or 3 times and then turned it off and said it was up to me. I have been a customer for a long time and cannot believe I was treated like this. Joe said a year or so he worked in kitchen cabinets. Maybe he should go back to that. He would not quote a straight price for a furnace nor the name of the furnace or air conditioner. My calculations do not add up for me to go into the Advantage program. I feel like I was slapped in the face. For the record, I had a 2nd opinion on my furnace and he said that there was absolutely no cleaning. I know there wasn't as I was down there watching. After they left, I spent the next hour cleaning the carpet. Oh, and Joe decided to further scope my furnace while he took another phone call. Yes, he was on the phone while he was looking at my furnace! Do you believe it???? They were only interested in trying to sell the advantage program. Again, how disrespectful for such a long standing customer."

"As always, techs were very professional and knowledgeable."

"Service was extremely fast"

"he was very professional and knowledgeable"

"The technician was very professional and competent in finding the root cause."

"Just a great professional service."

"He was very professional and polite. He wore booties over his shoes."

"Very knowledgeable, pleasant"

"On-time, identified the problem, fixed it!"

"It was done in a timely manner I dont give 10s unless it was an outstanding service."

"George was extremely knowledgeable and professional. Knew the issue I was having with little prompting all solved it. Best HVAC service I have ever received."

"Great service he knew what he was doing"

"Service was excellent"

"He found vibration noise in propane appliance and repaired it"

"The tech explained everything very well and I felt he was very honest with me."

"All three service techs did a fantastic job. They were all very friendly, knowledgeable, and professional."

"Very friendly and explained everything that is going on, very good technician"

"Excellent service tech this past visit"

"Richard was very , friendly, knowledgeable and professional."

"On time and courteous"

"Very polite young man but he was unable to tell me exactly what was wrong. I didnt feel he had the knowledge to tell me what was wrong and it still doesnt work"

"On time, clean, knowledgeable"

"Very knowledgeable and professional."

"Jorge found and fixed a gas pressure problem that at least 4 other technicians failed to find."

"He was efficient and very respectful"

"Technician Joseph was very professional, knowledgeable & friendly, he answered all my questions, including showing me emergency shut-off procedures per my request, Im very pleased with my service, from Service Experts, Thank-you."

"Service technician was knowledgeable and professional. He had a pleasant demeanor."

"On time...efficient...job completed...reasonable price... professional & courteous technician"

"Great service from Josh and Rick! Thorough plumbing walkthrough and time spent reviewing the results."

"Extremely satisfied. The Technician remembers my house and floor plan layout. He did a fantastic job."

"The problem of the furnace was finally fixed. The root cause of water lines being blocked was rectified by not only cleaning the drain system but also by replacing all the exhaust pipe to ensure that the problem would not occur again. I was impressed that the technician took the time and effort to do the job right."

"Did his job quickly and explained to me what he had done."

"He recommended the proper filter for the job"

"Knows his business"

"Having the same service tech makes all the difference. Roshan is excellent at his job, and I am always happy to see him. He arrives on schedule and works efficiently."

"very skilled and personable."

"Darin was prompt and thorough."

"On time and professional, knew what the problem was and fixed it."

"On time. Thorough."

"Punctual, professional, shared knowledge we did not have regarding system."

"He Arrived on time and took care of the service and flushed my water heater as well."

"The technican was very nice new what the problem right away and how the door fell off. the technican has been to my home many times to check my unit i have always been very satisfied."

"Chris was very responsive to all my questions, whether about the focus of the visit or not. He seemed quite knowledgeable."

"Adam sounds like he is very knowledgeable about his work and that exudes confidence, and that makes me comfortable with him working in my house."

"Technician was very knowledgeable and advised on when I should replace filters etc."

"Very courteous , arrived on time"

"The reason for the leak was not determined and the technician didn't have an answer. He was there a few minutes and it cost 133.00 for nothing. Our continuous coverage for the best policy expired due to back surgery, heart attack, and family death. Now it will cost 100.00 more for the same plan but Roland J. Down doesn't care as it's a corporation, unlike a small local business."

"Very professional and always explains what he did on each inspection"

"Marcus reported 10 Min before arriving on time, was very courteous, neat and knowledgeable. Gave us good advice."

"Tech arrived as scheduled, was professional in performing the service"

"Chris is very knowledgeable and thorough with oil burners. He should be one of the best compensated employees of this company."

"Basic service."

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"Richard always presents with great professionalism and expertise. We have great confidence in his ability."

"Arrived quickly and resolved the problem quickly with a plan to prevent further issues"

"Good service and friendly"

"Very friendly and knowledgeable service."

"All three technicians (James, Nick, Brian) were very professional and informative throughout the whole process. They were very neat, leaving their work area spotless upon completion of the job."

"Prompt, friendly, considerate, effective. gave relevant explanation and solved the problem while educating me. Took responsibility for communicating problem and proposed solution to his supervisor. Clean. Remembered to reset/check thermostat before leaving."

"The technicians came on time, seemed to assess the problem correctly and were professional."

"Service tech was extremely knowledgeable regarding my system and provided excellent answers to my questions and concerns."

"He was very knowledgeable and went above and beyond what had to be done"

"Great technician! Bobby was very personable, professional and knowledgeable. He took great care in performing the annual maintenance and made sure to explain any issues/questions."

"They explained everything and were very professional"

"Two plumbers came. The first one Friday at 2pm. He did not fix the problem. The second plumber, Graham, came Saturday morning, and he identified and solved the problem. In the meantime, Friday afternoon, the leak continued and damaged our hardwood floors."

"They were courteous and not pushy about buying services."

"Took care of the problem. Could have come a little earlier. Called at 7:30 and showed up at 1 but understandable"

"Service technician was efficient and nice"

"Technician very professional and informative."

"I called on Friday about 3:15 in a panic because my water heater was leaking badly and getting worse very quickly. I didn't know what to do to stop it. John, who was in the office heard what was going on and came out to see if he could help me, which he did. Steven was just finishing another job and he got here very quickly as well. Although he had to order the new heater which won't be here until Monday, he replaced some shut off valves on the water heater so that at least we have cold water. I was very grateful and happy with the level of customer service that I received. I don't remember the female dispatcher's name who I spoke with, but she also was great in getting me help quickly."

"very polite"

"I was satisfied but I never rate perfect."

"Grant is excellent. His attention to detail and communications are outstanding. He is the best technician we've ever had."

"Greg helped me trouble shot a problem with the humidifier."

"Last year both the furnace & AC were checked. The tech advised us that the AC cannot be checked in the winter & that I'd have to make another appointment."

"I was very satisfied with the service of the technician. He was very professional and excellent to deal with. The issue I have is woth pricing. Being charged to $195 to replace a $10 thermocouple that takes 10 minutes to install. I was aware if the $125 service call however not sure why this doesnt cover some of the work. How can a 1 hour service call cost $320 for something so simple? I am considering replacing 2 furnaces however if this is not corrected I most certainly will not be using Robs for this in fear of being gouged again."

"Not sure how to judge the service. He was early, very pleasant, seemed to work diligently. Not sure why he needed to work almost 2 hours on a new furnace. Why wasnt this work done when it was installed?"

"This is the 2nd time you have come out for the same problem"

"A pleasant, thorough technician responding to our needs a.s.a.p."

"The technician was very knowledgeable & explained his findings to me."

"Technician was timely, knowledgeable and efficient."

"Zee was great. Very thorough and professional!"

"On time issue free visit!"

"The work was complete, quick, and informative."

"The technicians arrived in a timely manner. He was familiar with my house and my needs."

"explained everything he did"

"Everyone very friendly and personable"

"He was on time, called ahead to tell me he was in his way, very courteous and answered all my questions"

"Jacob is always polite, friendly, knowledgeable, professional and on time. Jacob is very thorough and informative. He is my favorite tech."

"Steve was excellent. Polite, knowledgable"

"Doug is always pleasant and does quality work"

"Tommy always does a thorough job."

"Doug was punctual, very friendly and provided exceptional service."

"The technician was very professional and knowledgeable"

"Knowledgeable and professional technician"

"Ian is the most professional, talented technician and wonderful technician that has ever serviced my furnace and air conditioner over the past many years. Rob's Albertan should be very thankful that such an employee with Ian's professional ability and personality is on staff with them. To be truthfulit is only because of the incredible service that I have received in my home from Ian that I continue to have Rob's Albertan service my home. I know that I would not be able to find any one as responsible and competant with his skills to trust working in my home like I have grown accustomed to. Ian explains absolutely everything to me as his customerso that I am well informed in what the problem ishow things should work and how he is going to fix it. Ian has integrity and is honest and thorough in his evaluation to resolve the problem that may be occurring. Thank you for having such an employee like Ian on staff to take care of customers like myself. My comments to management would be to take VERY good care of great employees like Ianas this is "the company"and Rob's Albertan is only as good as these amazing technicians that work long hours in all sorts of climates to keep our homes warm in the winter and cool in the summer. Without wonderful staff like IanI personally would take my business elsewhere. As long as Ian is a part of Rob's AlbertanI will continue to direct my business to the company. Thank you!!! Sincerely, Bev McLeod"

"Very professional"

"Technician took the time to explain every finding clearly and answered all of my questions."

"Friendly efficient service."

"Nice competent guys. Jay had a helper."

"He was very efficient and helpful. Did the inspection in a timely manner."

"Great service"

"Jason was efficient and courteous, and fully explained his findings."

"Greg was very helpful. He seemed genuinely committed to ensuring everything went smoothly."

"On time (early in the window) and seemed to do a good job. No complaints."

"Both guys were great and respectful"

"Tech is always friendly and customer service is great"

"Prompt service and a friendly, professional technician."

"Technician answered all my questions, was courteous, and professional."

"Knowledgeable. Answered all homeowner's questions regarding repairs that may need attention in near future. Very polite."

"Was very informant on the condition of my furnace"

"The technicians came, changed the water heater, were very friendly and even cleaned after they finished"

"Showed and explained what he was doing and why."

"The technician that provided my heating service was exceptional given it was his 1st visit to my home under my annual maintenance program. As you know, I have been with Service Experts for many years. Tari O. Is an exceptional employee for all the obvious reasons!!"

"Because Paul was very professional and knowledgeable. He was very nice."

"Sean arrived on time and worked efficiently while here on the unit."

"He did a great job. Friendly, prof, timely and complete."

"Mike, found this issue right away. He treated me with full respect. What a great tech he is."

"Technician was very good at keeping us updated. Very personable."

"Courteous and employees worked well together during installation"

"Techs were courteous, clean, and efficient. The installation looked professional and they took steps to clean up after the job was done. I appreciate them and the Sales Rep (Vianska, M) who sold and assisted us with selecting our system."

"I have been very happy with the service until this service call. The technician, Jeffery, was here more than 4 hours to fix a short. He told us multiple times that the rate was going to be $120 per half hour. I did not believe him and checked website and called Rolf Griffin. Both website and person I talked to at Rolf Griffin said there is only flat rates and the $120 per half hour is not right. After manager talked to technician, he still tried to charge me for 2 quantities of Man power non-technical because of being at our house so long. I told him that does not seem right with website and what people at Rolf Griffin told me. He changed the bill back to quantity 1 for that category. I am not certain if that was even right for correcting one shorted out wire between thermostat and furnace. I was eventually charged $204 for service call. In summary, Jeffery either 1) did not know what he was doing for billing or 2) was trying to make us pay more than we should have been charged. I want to request that Jeffery never comes back to my house, as I do not trust him."

"He was very through and kept me informed as to what he was doing."

"Both Brad and James were very personable. Brad was very experienced and James was in training but both seemed confident in their skills to provide the services needed. Both shared good information and were able to answer my questions."

"Professional, thorough, polite service"

"Arrival on time; comfortable to have in home and very knowledgeable about products and services. Explained things clearly - and repeatedly!"

"Prompt and polite service."

"This is an ongoing problem that none of your experts can seem to resolve with our fireplace. The last part that I was told was the problem cost us $300, yet the problem continues, and now I am told they THINK I need a new control board and will get back to me on the price of that. Jessie was the last Tech that looked at it and got it working by just moving a few things around, but Brett could not figure out what Jessie had moved to do it. Too bad Jessie has gone back to school, I think we all could use him now. And I fail to understand how an expert needs me to go and find the manual so they can sit and study it to try and figure out the problem. And I have to pay a fee of $94 to tell me he can't do anything for me today. So am I expected to pay this fee again for him to come back and put the part in he THINKS I need. I am sorry, nothing against Brett, he was a very nice boy, but this is getting really frustrating."

"Very thorough inspection & he knew what he was doing."

"Ben and Ross worked long to determine the problem and offered two solutions. We chose to get a new furnace. Denny and Kevin did a good job installing it."

"Techs were unable to check the A/C due to the outside temp. They did advise that they noted that my hot water tank had a slow leak and could help with a replacement. When I asked what the cost would be to replace with a tankless unit, I was given a monthly rate. I has to repeated ask for a total cost for a replacement before I was given an answer. After the techs left, I called a plumber for a quote and was given a price well over $2000 less than the price I was quoted by Comfortech if I had had a maintenance agreement. I have since had the hot water heater replaced and the total cost was over $2000 less than what your tech quoted me."

"Questions I had were answered. He was very helpful with understanding what I needed done at my house."

"Your techs apparently did not properly install evap coil resulting in system failure and a second service call two days later"

"Michael was very pleasant & professional"

"On time, thorough explanation, respectful, polite. 20 year customer and cant think of anyone else who can provide the guaranteed work that i have come to expect from Strand Brothers."

"The tech was very friendly and genuine in his explanation of the situation. He also provided various tips and ideas on what can be done while the walls are currently opened."

"Philip was very helpful and professional"

"Alex is amazing.. he is very knowledgeable, personable, honest. He is the only person I request.. he has been servicing both 9f my properties n is an asset to your company."

"Grant was incredibly thorough and knowledgeable."

"money spent but problem not fixed due to weather"

"On time, knowledgeable technician"

"Service was clean and done well. I appreciated info re furnace maintenance"

"Service tech was very pleasant and police. He respected our home and was careful around household items. He got right to work and completed tasks, even pointing out furnace filter would be fine to continue using until next service visit."

"Called before he came, came on time"

"Very nice and accommodating. All around terrific experience"

"Courteous and knowledgeable"

"Drew was very nice. Arrived at the time he said. Came in fixed the problem very fast."

"Advised me of what he was doing and condition of my equipment"

"Service was on-time, technician was friendly."

"Seemed to understand my system, answered questions, and was respectful of my home"

"Very quick, efficient, professional and friendly. Provided a complete review of his actions and other products available."

"He called and was very kind and honest."

"Christopher E. was prompt, efficient, respectful, and competent. He patiently explained what he did, findings, and recommendations. Excellent!"

"Technician Efrain was very pleasant, knowledgeable and explained everything he was doing."

"Fast professional knowledgeable"

"Lucas told me it might not help to snake the toilet and it did not improve the flushing."

"Very courteous. Answered all my questions."

"I got charge $99 for nothing the Tech came and said they can't fix it because my A/C is a international parts so I still end up paid $99 when all I wanted is for my Heater to fix. But when I check another company they came out FREE INSPECTION and they found my parts from Texas and ordered it and problem solved."

"Took the time to explain to me just what he did working on our HVAC system--Courteous--"

"Technician was courteous, educated, thorough"

"He was excellent. Thorough, didnt complain, told me the price up front, went and got the part and called the guy to be sure they didnt close before he got there, then came back and fixed it."

"Paul stated at the end of his inspection that if we had the Ultimate Protection Plan we would NOT BE CHARGED for his visit. When we stated that we did have the Ultimate Protection Plan he said it didn't appear that we did. Upon showing Paul our properly dated invoice showing coverage through 7/29/20 he then insisted the plan actually doesn't cover his visit after all and we still owed him the fee anyway payable right then. He then produced two blank documents from his truck that he didn't understand and he insisted that somehow these specifically explained why we owed money. Paul was unable to point out anything specific on these documents to justify his statements. He was just hoping that I would be dazzled by the profuse legalize and agree with his contradictory statements. Paul obviously doesn't understand the details of the plan and was too stupid to catch his own contradictory statements. After he left, we discovered he failed to turn back on the UV light in our air handler. Great. Luckily, nothing was wrong with our system. This time. The new system your company installed has had MANY ISSUES. So, now I have to pay $90 for a quick visit to inspect a known quirky system by a man that obviously has little to no understand of plan coverage and billing, brazenly contradicts himself and then leaves a crucial component of our air handler turned off. All while having already paid $258 for the Ultimate Protection Plan. Ask yourself, would you be happy or want to pay for this particular instance of service from this technician?"

"Service tech was very good, but once again the proper filter was not available to complete the PM. I advised the office when I scheduled it and they ensured me that would make sure filter would be available - it was not - second time??? Office needs to get it together. It puts Tech in tough spot."

"Came in and got started quickly. Didnt try and push any services but did state what was the issues."

"The price was way over my head too high for my part time semi retired income."

"Dan was very friendly and professional."

"Very respectful and efficient in performing all of his tasks to maintain my unit."

"Ron was very thorough and did an excellent job. Very friendly and professional. Will be requesting him for future visits."

"The technician showed up at 9:15 saturday night said he needed to order a part it is now Friday night have not heard from anyone since he left. A week with NO heat"

"Rikely was friendly and informative."

"I had to be persistent over a period of almost four months to get furnace fixed"

"Very nice and professional"

"explained things well"

"Within 10 minutes, my problem was diagnosed."

"Knowledgeable"

"Technicians arrived on time, were courteous, performed the tasks efficiently, and answered our questions."

"Very prompt, on schedule. Explained every step he took. Methodical and efficient."

"He was on time, professional, courteous, and did his job completely and quickly, even going beyond to give me a new filter."

"Great customer service. Friendly and professional technicians. Did a fanatic job. Dave, Garth, Jake, and Mikey were prompt, tidy, and quality work."

"The techs were awesome. It was cold outside and did an excellent job."

"Did what they said they were going to do"

"On time, thorough, provided additional information about gas water heater exhaust pipe, and assured me everything was safe."

"Alex is very knowledgeable and cares about doing his job well."

"Service was provided quickly. My availability was limited and Howard accommodated me with time to spare. He was a gracious man, extremely pleasant."

"Damone showed up well within the 2 hours window of appointment. He was very thorough, courteous, and professional. Hes truly an asset to your organization. Kudos to Damone, (and I believe Jeff?), who was the customer service rep that was with him."

"Professional, well-trained and polite technician."

"Because the problem got fixed in a timely fashion"

"He was efficient, knowledgeable, friendly,...explained all questions we asked."

"Cody did an excellent job and the s very professional. But the tank has had issues getting to temperature. Do you have been out twice and will be back out tomorrow,"