Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 1/7/26 through 2/28/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule.
Jan 7, 2026
- Feb 28, 2026
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
S
"He was prompt, respectful, and he went above and beyond for me."
L
"I have been with BW/Cook for many years and they have always been very professional and courteous."
N
"He did an excellent, thorough job in a timely manner."
J
"Austin came sooner than expected, found the source of the leak, and referred me to someone to sump pump all the water out."
J
"Thank you to Denzel James for taking the time to go over the maintenance procedures and findings on our furnace."
S
"Mike T. was excellent, here on time, explained everything very well."
A
"Technician Denzel explained in detail what he saw and recommended."
M
"Hunter came out and did a wonderful job for me."
D
"Jordan was very thorough, detailed, courteous, and professional."
T
"He explained the issues with our furnace in terms I could understand and then laid out all of our options."
G
"Jordan was very smart and checked our furnace over."
K
"At the end, before he left, he explained what he did and that everything is working great."
A
"Jordan was very knowledgeable, professional, and very helpful with explaining everything he was doing."
T
"Austin was very patient and knowledgeable, answering all of my questions and giving advice on other plumbing questions."
g
"Tom and Isaac were extremely helpful."
D
"Bill and Hunter were very helpful."
b
"Jordan did a great job."
P
"From start to finish, replacing our system with Service Experts BW/Cook has been an amazing experience."
S
"He was amazing and very professional!"
p
"It was late at night and did a great job!"
R
"He found the problem and went over everything with me."
T
"Would request him to service our appliances every time."
R
"Their suggestions and input on my analysis of the problem improved the proposed solution."
A
"Got our old Bryant furnace purring like a kitten!"
r
"Chris W came out and got us up and running again!"
R
"Very courteous and answered all my questions."
J
"He has a true passion for his job and BW Cook is extremely lucky to have such a caring individual like Bill."
T
"Jordan did a great job explaining everything he looked at on the furnace."
K
"They went through everything thoroughly!"
S
"Jordan was extremely pleasant and professional."
He went above and beyond for me
William Herring came out this morning to check out my furnace. I am out of state and panicked when my furnace had probably been out for a month. My bathroom stools were both frozen blocks of ice, so it was important to get heat in my house. William was on time. He notified me prior to his arrival and communicated with me the whole time he was there. He was prompt, respectful, and he went above and beyond for me. He is truly a great representative for your company. Job well done, Bill! I would highly recommend your company. Thank you, BW Cook.
Very professional and courteous
I have been with BW/Cook for many years and they have always been very professional and courteous. They call to remind you for your maintenance appointment. No complaints here. Keep up the good work!!!!
Installation of a New Water Heater
The service today, the installation of a new water heater, was done professionally by Patrick Baumgartner. He did an excellent, thorough job in a timely manner. He fully explained what he was doing and why.
Austin Came Sooner Than Expected
I called as soon as I noticed flooding in my basement. Austin came sooner than expected, found the source of the leak, and referred me to someone to sump pump all the water out.
He Represents Your Company Very Well
Thank you to Denzel James for taking the time to go over the maintenance procedures and findings on our furnace. He represents your company very well. I hope future customers have the opportunity to have him as their technician.
Mike T. was excellent
Mike T. was excellent, here on time, explained everything very well. I am so glad I called and will not hesitate to call again.
Great service!
Great service! It was time for my furnace to be serviced, and technician Denzel explained in detail what he saw and recommended!
Hunter did a wonderful job
The original guy that came out the first time was sick. Hunter came out and did a wonderful job for me.
Thorough, courteous, and professional
Jordan was very thorough, detailed, courteous, and professional. We greatly appreciated the service he provided. Thank you.
Very professional
Jordan was very professional. He explained the issues with our furnace in terms I could understand and then laid out all of our options without any pressure or obligation to buy on the spot. I appreciated his thorough answers and overall professionalism. Thank you for your work today.
Jordan was very smart
Jordan was very smart and checked our furnace over and explained everything he was doing.
Jordan did an excellent job
Jordan did an excellent job servicing my furnace. He also took care of a surprise that my cats left me by the furnace. At the end, before he left, he explained what he did and that everything is working great. He’s very polite. Thank you, Jordan.
Top-notch customer service
Jordan was very knowledgeable, professional, and very helpful with explaining everything he was doing as a part of the maintenance of the furnace. Made the experience top notch with great customer service.
Amazing water heater replacement
Had an amazing experience with a water heater replacement. Austin was very patient and knowledgeable, answering all of my questions and giving advice on other plumbing questions. The water heater was replaced quickly and is working great with improved performance for our old pipes. I'll be requesting Austin for our next job, but the company in general accommodated us quickly.
Very good techs
Very good techs, always professional and straightforward. Tom and Isaac were extremely helpful.
Very helpful and prompt service
Bill and Hunter were very helpful and prompt in their service.
Great Maintenance on My Furnace
Jordan did a great job doing the maintenance on my furnace.
An Amazing Experience
From start to finish, replacing our system with Service Experts BW/Cook has been an amazing experience. The process was incredibly easy, and they offered a deal we couldn’t refuse: a very low monthly payment with the company covering the first six months! The Advantage Program is definitely the way to go, as it covers absolutely everything.
A huge thank you to the team who made this happen:
• Cheyenne Osborne went above and beyond, braving deep snow and ice storms to take care of us personally.
• Maurice Reeves (Manager) ensured we got the best price possible and facilitated the process from beginning to end.
• Clinton Sutton coordinated everything and sent us his best installers.
• Kevin K. and Dennis (Installers) arrived exactly on time, left no mess, and stayed late to ensure we knew how to use our new thermostat.
• Rachel Fletcher followed up multiple times to ensure all our paperwork was handled.
• Amanda handled the registration of our Lennox products, permits, and rebates.
Everyone was so professional. We wrote down every name because we wanted to ensure everyone was recognized for their hard work. If you need HVAC service, Service Experts BW/Cook is the way to go!
— Douglas and Patricia Rau
He was amazing and very professional
Jordan was our tech this time around, he was amazing and very professional!
Did a Great Job
We had Bill come over to get our furnace going. It was late at night and did a great job!
Hayden did a great job
I have to say, Hayden did a great job. He found the problem and went over everything with me. A great job well done, Hayden.
Denzel went above and beyond
Denzel went above and beyond. Great customer service. Would request him to service our appliances every time. Thanks so much, BW Cook.
Excellent Job Reviewing Frozen Drain Pipe
The guys did an excellent job when reviewing the frozen drain pipe. Their suggestions and input on my analysis of the problem improved the proposed solution. I will implement their ideas.
Tom & Isaac did a fantastic job!
Tom & Isaac did a fantastic job!!! Got our old Bryant furnace purring like a kitten! Thanks, guys.
We Were Without Heat for Four Days
Thank you so much! We were without heat for four days; Chris W came out and got us up and running again! Super nice guy and awesome company!
Did an awesome job
Denzel and his partner did an awesome job and were very courteous, and they answered all my questions!!
A True Passion for His Job
I could tell with the technician that came to my house tonight that he has a true passion for his job, and BW Cook is extremely lucky to have such a caring individual like Bill. Thank you for making me feel like I was part of your family while you serviced my unit.
Jordan Did a Great Job
The checkup of the furnace went quickly. Jordan did a great job explaining everything he looked at on the furnace.
Denzel and Hunter did a great job!
Denzel and Hunter did a great job! They went through everything thoroughly!
Extremely Pleasant and Professional
Jordan was extremely pleasant and professional. I was entirely satisfied with the maintenance.
