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New offers for Spring! Find Your Local Store and Learn More!

About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Powered by Brookfield Infrastructure 

As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Our Commitment 

Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • Limited
    Time
    Offer!
    Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system

    Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.

    Offer valid 3/16/26–5/26/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
  • Limited
    Time
    Offer!
    $0 HVAC diagnostic for Maintenance+ members

    Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.

    Promotion valid for service visits occurring 3/16/26 – 4/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law. Mar 16, 2026 - Apr 30, 2026
  • Limited
    Time
    Offer!
    New Air Filtration system as low as $43/month

    Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.

    See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information. Mar 16, 2026 - Apr 12, 2026
  • Limited
    Time
    Offer!
    Earn up to $1,800 in rebates when you purchase a qualifying Lennox system

    System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an induvial rebate and cannot be combined with individual offers. Rebate offer valid from 3/9/26 to 6/12/26 and must be installed by 6/19/26 and submit claims by 7/19/26. Rebate is paid in the form of a Lennox prepaid Mastercard.

    All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/ . Equipment and rebate offers vary by Service Experts location, call your local Center for more details. Mar 9, 2026 - Jun 12, 2026
  • Limited
    Time
    Offer!
    Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99

    A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills

    Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
  • NEW HVAC SYSTEM as low as $142/month - PLUS, YOU PAY NOTHING FOR 60 DAYS!

    NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.

    Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment only: Lennox 2-ton ML14 80% system. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
  • $99 Drain Cleaning Special. Regularly $375, Now Only $99

    Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.

    Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
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Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • J
    "Very professional, friendly, and thorough!"
  • 6
    "Employees were all respectful and always on time."
  • R
    "Fast and ahead of schedule. Polite folks."
  • T
    "He went above and beyond to make sure everything was done perfectly and that I was comfortable with the work before he left."
  • M
    "On time, efficient, and professional."
  • E
    "Arnold was very professional and was able to find the solution to our problem very quickly."
  • j
    "Very professional."
  • S
    "He was very professional and polite."
  • S
    "Douglas was very efficient and explained the problems to me."
  • M
    "Al and Scott serviced my unit and gave me all the information I needed."
  • D
    "They were early, professional and very knowledgeable about our unit."
  • P
    "Arnold & Laura hooked us up right away!"
  • T
    "Work was completed efficiently and quickly and he left the area so clean, you’d never know we had work done."
  • A
    "Arnold and Maggie were both awesome."
  • T
    "Arnold was very professional and did a great job of doing my biannual inspection on my unit."
  • C
    "Chris and Arnold were extremely thorough."
  • s
    "He was both very knowledgeable and extremely helpful with our questions and concerns."
  • H
    "Scott and Arnold were awesome and did a great job."
  • M
    "Travis and Al came out and diagnosed my HVAC."
  • c
    "They were polite, punctual, and knowledgeable."
  • J
    "John and Chris were great and very professional."
  • E
    "Arnold and Scott were here today and did our service. They were both great."
  • J
    "Douglas from Epperson was efficient and effective."
  • M
    "Worked efficiently and explained their findings in plain English effectively."
  • T
    "They came quickly and were able to fix my system in less than an hour."
  • K
    "They were very kind and professional."
  • A
    "Arnold was awesome! Very professional!"
  • P
    "Dan and Al were amazing and so helpful in explaining the problem and solutions."
  • H
    "Arnold with Epperson Service Experts did a thorough job troubleshooting the problem and finding the right solution."
  • e
    "The techs from Epperson, especially Arnold, are knowledgeable and professional."
Douglas did an excellent job!
Douglas did an excellent job! Very professional, friendly, and thorough!
Water Heater Was Installed with No Problem
Employees were all respectful and always on time. Water heater was installed with no problem and works great. We plan to hire this company again soon.
Fast and Ahead of Schedule
Fast and ahead of schedule. Polite folks. Same as the time before. Douglass was awesome! Thanks.
Absolutely outstanding job
Oscar did an absolutely outstanding job replacing my water heater. From start to finish, he was professional, knowledgeable, and incredibly kind. He took the time to answer every question I had without making me feel rushed, and explained everything in a way that was easy to understand. He showed up right on time, worked efficiently, and clearly takes pride in doing things the right way. What really stood out was how he went above and beyond to make sure everything was done perfectly and that I was comfortable with the work before he left. Employees like Oscar are hard to find, and he is truly an asset to Eppersons. Because of him, I will absolutely continue using this company and recommending them to others. On top of that, the company made the entire financing process incredibly simple and stress-free.
Great experience
Great experience. On time, efficient, and professional. Technician was very professional. 5 stars.
Very professional and quick
Arnold was very professional and was able to find the solution to our problem very quickly. Definitely would recommend and will definitely call him back for any other issues.
Very professional
Went over our systems with concern for problems to them that need attention. Very professional.
Very professional and polite
Douglas was our inspector today. He quickly went to work. He was very professional and polite. The check on the system went well. Suggestions were made to further enhance our system. Thanks.
Douglas was very efficient
Douglas was very efficient and explained the problems to me in terms that I could understand.
Very professional
Al and Scott came and serviced my unit, gave me all the information I needed, very professional. I highly recommend Epperson. Mike
Professional and very knowledgeable
Travis and Dana did regular service of our heating/air conditioner today. They were early, professional and very knowledgeable about our unit.
Arnold & Laura hooked us up
Arnold & Laura hooked us up right away! Fully recommend Epperson!
Would highly recommend
Oscar arrived an hour early. Work was completed efficiently and quickly and he left the area so clean, you’d never know we had work done. Very personable. Would highly recommend.
Arnold and Maggie were both awesome.
Arnold and Maggie were both awesome. Solved our issue with speed and professionalism.
Very professional and dog friendly
Arnold was very professional and did a great job of doing my biannual inspection on my unit. He was also dog friendly and did not mind my dog observing what he was doing. Katherine in the office does a great job scheduling and communicating arrivals of appointments.
Extremely Thorough and a Great Job
Chris and Arnold were extremely thorough and did a great job!
Very knowledgeable and extremely helpful
Douglas was our tech for our semi-annual service. He was both very knowledgeable and extremely helpful with our questions and concerns.
Scott and Arnold were awesome
Scott and Arnold were awesome and did a great job. Thanks, and will call for all my AC services.
Thank You for Same Day Service
Travis and Al came out and diagnosed my HVAC. They gave me options of what needed to be done and helped me choose the right one for me. Thank you for same day service.
Polite, Punctual, and Knowledgeable
Arnold, along with Scott and Catherine, were great to do business with. They were polite, punctual, and knowledgeable. The job was done quickly and perfectly.
Very professional, job well done!
John and Chris were great! Very professional, job well done!
Wonderful service
Arnold and Scott were here today and did our service. They were both great. Replaced the thermostat and did regular maintenance. Wonderful service.
Efficient and Effective Service
Douglas from Epperson was efficient and effective and was a pleasure to work with!
Worked efficiently and explained clearly
John & Chris were here to check out the system and worked efficiently and explained their findings in plain English effectively.
Dan and Arnold did a great job!
Dan and Arnold did a great job! They came quickly and were able to fix my system in less than an hour.
Dan and Arnold Did a Great Job
Dan and Arnold came today for my scheduled maintenance and did a great job! They were very kind and professional.
Arnold Was Awesome!
Arnold was awesome! He took his time to fix the issue with our system! Very professional!
Dan and Al were amazing
Dan and Al were amazing and so helpful in explaining the problem and solutions. I was so comfortable I am definitely using them for my maintenance on my units. Thank you. Nick Basile
Polite and Professional
Arnold with Epperson Service Experts did a thorough job troubleshooting the problem and finding the right solution. And he was polite and professional. Thankful for his expertise.
Knowledgeable and Professional Techs
Arnold from Epperson was here for my bi-annual AC service today. As always, the techs from Epperson, especially Arnold, are knowledgeable and professional. Much appreciated.
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