Service Experts, headquartered in Richardson, TX, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Save $245 when you bundle two essential services to prepare your home for summer.
Offer available when both tune up and drain cleaning are scheduled. Valid at select Service Experts locations, call for more details.
Jun 24, 2026
- Aug 9, 2026
Up to $500 off new HVAC system when bundled with water and air quality upgrades
When you lease or purchase a new HVAC system, save up to $500 when you add qualifying water treatment or indoor air quality solutions.
Offer available on qualifying products. $300 off when bundled with one water or indoor air quality product. $500 off when bundled with two water or indoor air quality products. Promotion must be claimed by 8/9/26 and installed by 8/15/26.
Jun 24, 2026
- Aug 9, 2026
80% off first year’s price of an annual Plumbing Membership.
Upgrade your membership to include plumbing coverage for only $12 for the first year*.
Promotional plumbing add-on price; save $48 in the first year with discount. Annual membership promo price of $12 must be paid up front. After the first year, standard pricing applies (currently, $60/year). Valid at select Service Experts locations, call for more details.
Jun 3, 2026
- Jul 31, 2026
$0 HVAC diagnostic for Maintenance+ members. Valid for new and active members. The $0 fee applies only when recommended repair is completed and paid at time of service.
Promotion valid for service visits occurring 3/16/26 – 8/31/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Aug 31, 2026
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
$99 Drain Cleaning Special. Regularly $235, Now Only $99
Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
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"He was very professional and respectful."
H
"Technician Anthony Morris explained everything clearly."
M
"Cropp came after hours to assess the plumbing problem."
L
"Jason and team did a great job and communicated very well throughout the process."
P
"Took care of everything we had on the list and offered suggestions on how to mitigate the issues and reduce costs."
P
"Very thorough and helpful about getting a magnetic strip to direct air flow from a ceiling vent."
S
"The technician was knowledgeable and efficient."
D
"Work completed efficiently."
S
"He explained everything that he was doing and what I needed to do next."
A
"Super knowledgeable and answered all my questions."
c
"Very knowledgeable and treated my home/AC issue as if it was his."
G
"We are grateful for his excellent service."
E
"Very professional and thorough! Highly recommend."
M
"Very polite. Wore booties in the house."
P
"Wonderful service-focused visit."
T
"Very courteous and explained the problem very well."
S
"The technician checked everything and made sure the system was working."
A
"He diagnosed the problem with our A/C unit quickly and presented a solution that worked immediately."
D
"Abdul was polite, professional, and thorough."
C
"At the end of the job, he explained all the steps of the work that was performed."
M
"Croppe-Metcalfe gets FIVE STARS ⭐️ from me, from job start to finish."
E
"They are a great company, very reliable."
C
"So glad I am with them - trust is everything."
T
"Trent was friendly and quick to diagnose the problem."
D
"He went above and beyond helping me."
L
"Always fast, friendly, and efficient."
J
"Javier was well-equipped and educated to fix my HVAC issue."
B
"Kellen was great to not only have work on my system, but chat with to learn about what might have gone wrong."
H
"The 2 technicians I've had at my residence were extremely helpful and knowledgeable."
N
"Cody fixed the problem in one shower and identified the problem in the second shower."
Mr. Neal was great.
Mr. Neal was great. For the initial diagnostic appointment, he provided a clear explanation of the potential plumbing problem and the possible solutions and associated costs. He was very professional and respectful. It gave me a lot of confidence he will do a great job replacing or repairing the damaged toilet. Thank you, Raymond.
Technician Anthony Morris Explained Everything Clearly
Technician Anthony Morris explained everything clearly, and the cost was much lower than I previously paid to FH Furr for another unit.
Cropp Came After Hours
Cropp came after hours to assess the plumbing problem and will return to fix it with new pipes sometime today. The amount paid was the deposit.
Jason and team did a great job
Jason and team did a great job and communicated very well throughout the process. Thank you!
Very professional and honest
AJ was very professional and honest. Took care of everything we had on the list and offered suggestions on how to mitigate the issues and reduce costs. Will definitely reach out to CM again and hopefully AJ will be available!
Brad was great
Brad was great. Very thorough and helpful about getting a magnetic strip to direct air flow from a ceiling vent. His help was much appreciated.
Knowledgeable and Efficient Technician
The technician was knowledgeable and efficient, and when my problem turned out to be complex, he quickly referred me to other staff and set up an appointment.
Work completed efficiently
Work completed efficiently. I will use Cropp Metcalf from here on out.
Very efficient and patient
Francisco Romero was very efficient. He explained everything that he was doing and what I needed to do next. I appreciated his patience.
Teauna Was Great
Teauna was great! Super knowledgeable and answered all my questions.
Chuck Jackson is the best
Chuck Jackson is THE BEST. Professional, courteous, kind, and funny. Very knowledgeable and treated my home/AC issue as if it was his. I felt comfortable taking his advice because he looked me in my eyes and told me exactly what it was, no sugar coating. I love people who are conscientious and methodical in their thinking and approach. Mr. Jackson turned out to be a pure blessing. I hope he never retires! I know, I know, I’m being selfish, but I don’t care because he is that great! Cropp Metcalf, give that man a raise, I’ll put up $10, and y’all match it.
First-rate professional
Hector is a first-rate professional. We are grateful for his excellent service.
Always Top Tier Service
My technician Rodarie is always top tier when servicing my unit. Very professional and thorough! Highly recommend.
Came in time
Came in time. Very polite. Wore booties in the house. Worked fast.
Very professional and courteous
Great job. Very professional and courteous. Wonderful service-focused visit. I’ll ask for him again.
Very courteous and explained the problem
Called on Friday and was pleasantly surprised I was able to get a technician to come out on Sunday. Very courteous and explained the problem very well. Made the needed repairs very quickly.
I will definitely recommend CroppMetcalfe.
The technician checked everything and made sure the system was working. He also explained everything thoroughly. I will definitely recommend CroppMetcalfe.
Hungh was great
Hungh was great. He diagnosed the problem with our A/C unit quickly and presented a solution that worked immediately. He was very matter of fact and informative, which is how you want a service technician to be in your home. We set up a service plan with these guys because they are good.
Polite, Professional, and Thorough
Abdul was polite, professional, and thorough. My only issue with him was my inability to understand all of his language, but we figured things out. He certainly seemed to know what he was doing with my HVAC systems.
The technician was very professional
The technician was very professional and at the end of the job explained all the steps of the work that was performed.
Croppe-Metcalfe Gets Five Stars
Croppe-Metcalfe gets FIVE STARS ⭐️ from me, from job start to finish. It’s
A great company, very reliable
I’ve had a contract with CroppMetcalfe for over 20 years, they are a great company, very reliable.
So glad I am with them
Previous service contract technician (a different company) tried to upsell on every visit! "Air purifier needed" - even though the system was only 2 years old. "Outside unit needs cleaning." I cancelled and started with CroppMetcalfe, and the report I got yesterday was, "Running great and everything looks fine!" So glad I am with them - trust is everything.
Friendly and Quick to Diagnose
Trent was friendly and quick to diagnose the problem. He went and got the part and had the repair done in no time.
Excellent Technician
My technician provided outstanding services. He deserved a ten-star rating. He took his time explaining my issues as he solved them. He was able to solve issues other plumbers could not. He did not try to convince me to upgrade when I didn’t require it as others have tried. He went above and beyond helping me. He was very professional and very courteous. Excellent technician!
Always fast, friendly, and efficient
Always fast, friendly, and efficient. Love having the same tech every year!
Saved Me Thousands of Dollars
Javier was well-equipped and educated to fix my HVAC issue. He saved me thousands of dollars from the 2 other quotes I received. I'm grateful and also signed up for yearly maintenance. Thanks so much.
Long-Term Customer and Staying
Long-term customer and staying. Kellen was great to not only have work on my system, but chat with to learn about what might have gone wrong and how to prevent it going forward.
Did the work to my satisfaction
Did the work to my satisfaction. The 2 technicians I've had at my residence were extremely helpful and knowledgeable.
Cody fixed the problem
Cody fixed the problem in one shower and identified the problem in the second shower. Unfortunately, that couldn’t be fixed without going through the wall, so instead of cutting open the wall, this will finally motivate me to remodel the 40-year-old bathroom!
