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About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Powered by Brookfield Infrastructure 

As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Our Commitment 

Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • Limited
    Time
    Offer!
    We’ll Make Your Payments for 6 Months

    With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.

    Valid on new Advantage Program lease agreements from 1/7/26 through 2/28/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule. Jan 7, 2026 - Feb 28, 2026
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
  • Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99

    A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills

    Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
  • $99 Drain Cleaning Special. Regularly $375, Now Only $99

    Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.

    Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
  • Up to $1,800 in rebates when you purchase a qualifying Lennox HVAC System

    System rebate requires the purchase of an indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual unit offers. Rebate offer valid from 1/19/26 through 2/13/26 and must be installed by 2/20/26. Claim rebate by March 22, 2026; rebate is paid in the form of a Lennox prepaid Mastercard®.

    All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment brands and offers vary by Service Experts location, call your local Center for more details. Feb 5, 2026 - Feb 13, 2026
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Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • T
    "On time, knowledgeable, proficient, and polite."
  • A
    "Jason, yes Jason, did a lovely job."
  • D
    "Israel was great at figuring out the problem and solving it."
  • k
    "Jason was very professional and a high-level expert regarding our heating system."
  • S
    "He was thorough and knowledgeable."
  • T
    "Grant Hill and all the techs we’ve had are very thorough and professional."
  • F
    "The service was detailed, quick, and completely thorough."
  • S
    "Very friendly and knowledgeable."
  • C
    "I give him all the stars possible; he is a great worker."
  • B
    "They were friendly and professional. Went to work and kept me up to date on the condition of my furnaces."
  • A
    "We are very pleased with their service."
  • S
    "He is very friendly and knowledgeable, and I’m confident he did a thorough inspection of my HVAC system."
  • M
    "Knowledgeable and efficient. Would definitely call again."
  • G
    "His work was excellent and the finished job looked great."
  • A
    "Jason was very efficient, very proficient, very professional."
  • T
    "You saved my butt this winter haha!"
  • R
    "Mike was very professional and knowledgeable."
  • K
    "Israel was great! He explained everything."
  • W
    "I’m very pleased with his professionalism and the quality of service he provided."
  • J
    "Did a great job fixing the unit quickly and was able to answer all questions I had."
  • J
    "Completed the installation in less time than the original estimate."
  • M
    "Jason had it figured out in minutes."
  • C
    "Jason is friendly, kind to customers and animals, so informative, and really cares and is genuine."
  • B
    "Jason was super nice, efficient, and did an excellent job getting my heat working!"
  • E
    "You both were professional and informative with any questions asked."
  • K
    "Very respectful folks and weren't upset that our kids were curious."
  • M
    "Very friendly and very knowledgeable."
  • l
    "Because of Jason I added the air cleaning system; I trust him to tell me what this whole furnace and air cleaner needs and what it does not need."
  • D
    "As always, courteous, reliable service and very knowledgeable."
  • v
    "Service Experts has done my semiannual heating/cooling system maintenance for years."
Jason did excellent work
Mike is my favorite tech. I ask for Mike to perform my maintenance. This time Jason was my service tech, and he did an amazing job, just like Mike does. On time, knowledgeable, proficient, and polite. Jason did excellent work! Thank you!
Jason did a lovely job
Jason, yes Jason, came here and did a lovely job, more than the other guys.
I would highly recommend him!
Israel was great at figuring out the problem and solving it. I would highly recommend him!
Very professional and a high-level expert
Jason was very professional and a high-level expert regarding our heating system. He fixed our system to run way more efficiently while providing heat to the entire house.
He fixed the issue and restored my heat.
My heat recently went out. Jason came and checked everything; thank goodness it was not the thermostat. He was thorough and knowledgeable. He fixed the issue and restored my heat.
Very Thorough and Professional
Grant Hill and all the techs we’ve had are very thorough and professional. Glad we went with Service Experts!
Great Service All Around
I recently had my semi-annual HVAC maintenance performed by Jason, and the experience was excellent from start to finish. The service was detailed, quick, and completely thorough. Jason took the time to explain the overall health of my system in a way that was easy to understand, which I really appreciated. He was polite, efficient, and clearly knowledgeable about the work he was doing. It’s reassuring to have a technician who not only completes the job professionally but also makes sure you understand the condition of your equipment. Great service all around. I’m very satisfied and will continue relying on Service Experts for my HVAC maintenance.
Great experience with these folks
Great experience with these folks. Arrived at the house at the designated time frame and got the job done. Very friendly and knowledgeable. Thank you.
Israel is a very good and professional worker.
Israel is a very good and professional worker. I give him all the stars possible; he is a great worker.
Friendly and professional
Ben and Jason came to service my furnaces today. They were friendly and professional. They went to work and kept me up to date on the condition of my furnaces and attended to the problems and fixed them. I would like them again. Good workers.
Very pleased with their service
Ben and Jason came over and solved the problem with our heating and we are very pleased with their service.
The technician, Jason, was awesome!
The technician, Jason, was awesome! He explained things to me so that I could understand what is going on with my system, and he took pictures of certain parts and explained what I was seeing. He talked to me about the plumbing services they now offer. He is very friendly and knowledgeable, and I’m confident he did a thorough inspection of my HVAC system.
John G was excellent!
John G was excellent! Knowledgeable and efficient. Would definitely call again. Grateful for the fast response time, too. Really helpful in a plumbing pinch.
His work was excellent
Mark was the Service Experts technician that replaced my water heater. His work was excellent and the finished job looked great.
Very efficient, proficient, and professional
Jason was very efficient, very proficient, very professional, and very clear in explaining our problem. Thanks for your fine service, Jason.
You Saved My Butt This Winter
Took a minute, but the dude worked hard and got it done. Thank you, Israel! You saved my butt this winter haha! Would recommend in the future.
Very professional and knowledgeable
Mike was very professional, knowledgeable, and a pleasure to deal with.
Israel was great!
Routine maintenance. Israel was great! He explained everything.
Excellent heating service
Israel did an excellent job addressing the heating issue on the second floor. He followed up after the initial visit to order the required parts and then returned to ensure everything was properly installed and functioning before leaving. I’m very pleased with his professionalism and the quality of service he provided.
Had a Great Experience with Israel
Had a great experience with Israel, the technician that came out today. Did a great job fixing the unit quickly and was able to answer all questions I had.
Completed Installation Faster Than Estimated
Michael was very nice and completed the installation in less time than the original estimate.
Heat was not working
Heat was not working. Jason had it figured out in minutes. Very nice and polite. Thank you!
Jason is friendly and kind
Jason is friendly, kind to customers and animals! So informative and really cares and is genuine! I'd like to have him every time please.
Jason was super nice and efficient
Jason was super nice, efficient, and did an excellent job getting my heat working! Yay for heat, thanks to him!
Love my new hot water heater
Thank you, Jeramy and partner, for your dedicated service for my install. You both were professional and informative with any questions asked. Love my new hot water heater and whole house humidifier!
Installed Our New Furnace Today
Mark and Jason installed our new furnace today and even explained things along the way so we knew what was going on. :) Very respectful folks and weren't upset that our kids were curious.
Very friendly and knowledgeable
Very friendly and very knowledgeable, I felt like they were very trustworthy.
Honest and Hard Working
Jason is always very nice and professional. He makes sure I understand exactly what he is doing, and shows me the pictures of what he worked on. I totally appreciate the way he takes his time making sure everything is checked and in working order. Because of Jason I added the air cleaning system, I trust him to tell me what this whole furnace and air cleaner needs and what it does not need, honesty and hard working is very hard to find these days. Your company has a great worker in Jason, I hope he is greatly appreciated. Thank you
Courteous, Reliable Service
As always, courteous, reliable service, very knowledgeable, one of, if not the best places to deal with.
Still great service
Service Experts has done my semiannual heating/cooling system maintenance for years. This is a great company (installed both of my systems) and Chris Blankenship, who has done my maintenance several times, is top notch. Update: It's been 2 years since my last review and Service Experts have been keeping my 2 systems running smoothly since then. Also, Chris is still top notch. Update 2: Another year and still great service. I had another great maintenance technician, Mike. Update 3: Still great service and another great maintenance technician, Jamie. Update 4: Jason arrived in a timely fashion and quickly analyzed a problem with my heat pump system. He's a very knowledgeable technician and explained everything.
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