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About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Powered by Brookfield Infrastructure 

As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Our Commitment 

Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • Limited
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    Offer!
    Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system

    Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.

    Offer valid 3/16/26–5/26/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
  • Limited
    Time
    Offer!
    $0 HVAC diagnostic for Maintenance+ members

    Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.

    Promotion valid for service visits occurring 3/16/26 – 4/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law. Mar 16, 2026 - Apr 30, 2026
  • Limited
    Time
    Offer!
    New Air Filtration system as low as $43/month

    Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.

    See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information. Mar 16, 2026 - Apr 12, 2026
  • Limited
    Time
    Offer!
    Earn up to $1,800 in rebates when you purchase a qualifying Lennox system

    System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an induvial rebate and cannot be combined with individual offers. Rebate offer valid from 3/9/26 to 6/12/26 and must be installed by 6/19/26 and submit claims by 7/19/26. Rebate is paid in the form of a Lennox prepaid Mastercard.

    All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/ . Equipment and rebate offers vary by Service Experts location, call your local Center for more details. Mar 9, 2026 - Jun 12, 2026
  • Limited
    Time
    Offer!
    Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99

    A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills

    Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
  • NEW HVAC SYSTEM as low as $142/month - PLUS, YOU PAY NOTHING FOR 60 DAYS!

    NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.

    Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment only: Lennox 2-ton ML14 80% system. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
  • $99 Drain Cleaning Special. Regularly $375, Now Only $99

    Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.

    Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
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Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • L
    "She should be promoted to a supervisor and get a raise because she really knows what she is doing."
  • B
    "Ken and Damion were very knowledgeable."
  • T
    "Solomon has been servicing our home for a couple of years. Great hire. Professional, thorough, and reliable."
  • R
    "Damion was great and very thorough with his maintenance check."
  • A
    "Solomon was great and was on time."
  • D
    "Every technician has been polite and professional! Today I had Damion come out, and he was absolutely fantastic to work with."
  • S
    "Damion and Ken were extremely friendly, knowledgeable, and professional."
  • M
    "Regular maintenance uncovered an issue with the heat pump before it broke."
  • K
    "He stayed until all of our questions were answered and our needs met."
  • S
    "Definitely would recommend them for any future work."
  • M
    "The technician that came out was super chill, knowledgeable, friendly, and efficient."
  • E
    "Just had a new heat pump installed and am very pleased with their professionalism."
  • S
    "The technicians Bree and Shamar were great."
  • C
    "Excellent service by Kariah. She is very knowledgeable and nice to interact with."
  • M
    "Kariah came out today; it was awesome."
  • M
    "Kariah did everything by the book, immediately diagnosed the problem, quickly fixed the issue, and treated our home like it was her home."
  • C
    "Kariah was very knowledgeable and very friendly."
  • T
    "Kariah is my preferred tech because she always does a great job and expertly explains every aspect of the service."
She Is One of the Best Techs
Kariah A. She is one of the best techs. She has come to service my unit and done an awesome job! She should be promoted to a supervisor and get a raise because she really knows what she is doing when it comes to servicing the unit. Not to say everyone that has come also does a good job, but she is exceptionally good at her job. 10 stars.
Got My HVAC Back Up and Running
Ken and Damion were very knowledgeable and were able to get my HVAC back up and running.
Great Hire: Professional and Reliable
Updating the review to brag on Solomon Sutton, the maintenance tech that recently came to our home. Solomon has been servicing our home for a couple of years. Great hire. Professional, thorough, and reliable. Great companies hire great people. Thank you. We know we are in great hands.
Damion was great and very thorough
Damion was great and very thorough with his maintenance check. Ken was also very helpful explaining some details of the AC and water heater.
Solomon was great
Solomon was great. Routine AC check and was on time and communicates well.
Quick, Quality Service Every Time
I’ve been using Komfort Air for almost 3 years now, and every time I’ve called them I’ve had quick service and quality service. Every technician has been polite and professional! Today I had Damion come out, and he was absolutely fantastic to work with. He was able to rectify the issues and perform seasonal maintenance in the same trip. This company seems customer service oriented, and I greatly appreciate it. Thank you to the whole Komfort Air team.
Extremely Friendly and Professional
Damion and Ken came out to do routine maintenance and were extremely friendly, knowledgeable, and professional. Highly recommend working with Komfort Air.
Damion and Ken did a great job
Damion and Ken did a great job. Regular maintenance uncovered an issue with the heat pump before it broke. Pleasure to deal with. Thank you!
He did a great job!
It was time for the AC maintenance. Solomon arrived on time and efficiently and effectively maintained our systems. He stayed until all of our questions were answered and our needs met. He did a great job!
Polite, Thorough, and Efficient
Damien and Ken were polite, thorough, and efficient. Definitely would recommend them for any future work.
The technician was super chill and efficient
My appointment was originally scheduled for an evening slot, and somehow their system changed it to an afternoon slot that was not going to work for me at all. They worked with me to adjust the window to put me in a slot that fit my schedule. The technician that came out was super chill, knowledgeable, friendly, and efficient.
Very pleased with their professionalism
Just had a new heat pump installed and am very pleased with their professionalism. It took them most of the day, but they left the site clean and tidy. All trash and the old unit were completely removed. Highly recommend them.
The technicians Bree and Shamar were great.
The technicians Bree and Shamar were great. They did an exceptional job of installing the system.
Excellent service by Kariah
Excellent service by Kariah. She is very knowledgeable and nice to interact with. We appreciate the responsiveness of Komfort Air. Same-day service!
It Was Awesome
Kariah came out today; it was awesome. You should give her a raise. FANTASTIC!
She treated our home like it was her home
We were experiencing some issues with our heating system, and Kariah, the outstanding professional expert from Komfort Air Service Experts, arrived two hours earlier than the original scheduled appointment time on a Sunday and did an awesome job! Kariah did everything by the book and immediately diagnosed the problem and quickly fixed the issue; she treated our home like it was her home. Thank you, Kariah, for your expertise, being reliable, respectful, and professional! We’re so grateful for you, Kariah. You simply rock, and Komfort Air Service! From Mr. and Mrs. Forney
Very knowledgeable and friendly
Kariah was very knowledgeable about the unit and very friendly.
Kariah Was Great
Kariah was great! This service was part of my semi-annual checkout. Kariah is my preferred tech because she always does a great job and expertly explains every aspect of the service. Highly recommend!
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