Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC, and plumbing services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
Chief/Bauer Service Experts
Serving Champaign-Urbana since 1956
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 1/7/26 through 1/31/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule.
Jan 7, 2026
- Feb 28, 2026
Up to $1,800 in rebates when you purchase a qualifying Lennox HVAC System
System rebate requires the purchase of an indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual unit offers. Rebate offer valid from 1/19/26 through 2/13/26 and must be installed by 2/20/26. Claim rebate by March 22, 2026; rebate is paid in the form of a Lennox prepaid Mastercard®.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment brands and offers vary by Service Experts location, call your local Center for more details.
Jan 19, 2026
- Feb 15, 2026
Serving the Champaign-Urbana Area and Surrounding Communities Since 1956
Keeping your home’s essential systems running smoothly is easy with a trusted, knowledgeable, and committed partner by your side. Chief/Bauer Service Experts has proudly served Champaign, Urbana, Savoy, Mahomet, and the surrounding communities for nearly seven decades. Our team delivers high-quality HVAC and plumbing services tailored to the needs of local homeowners, ensuring comfort and reliability in every season.
With us, you can count on affordable and custom solutions for almost everything, from AC repair to plumbing upgrades. Whether you need immediate help for a malfunctioning air conditioner or ongoing maintenance on your plumbing system, our team is ready to help!
Most HVAC or plumbing service companies are only experienced in one of these offerings. But delivers support for both! With state-of-the-art tools and years of expertise, we're committed to quality results, regardless of your needs.
Our ACE-certified technicians are fully licensed, bonded, and insured, bringing a high level of expertise to every job. We use proven techniques to deliver results you can count on, always at competitive prices. Every service is backed by our Service Experts Guarantee, so you can feel confident that your home is managed by the best.
Membership Plans for Straightforward Maintenance and Support
Surprise breakdowns can be stressful and expensive, but our flexible membership programs help you stay ahead of the curve. These programs offer consistent system support to avoid major issues and sky-high costs.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront costs, plus enjoy full coverage for parts and labor, annual tune-ups, and priority service when you need it most.
Maintenance+: Keep your systems operating at peak performance with regular maintenance, exclusive repair discounts, priority scheduling, and an extended equipment lifespan.
Our programs are crafted to make home care convenient and accessible, helping you preserve your property value and maintain system reliability.
Proudly Serving Champaign, Urbana, and Beyond
Since 1956, Chief/Bauer Service Experts has been the go-to choice for homeowners across Champaign-Urbana, Savoy, Mahomet, St. Joseph, and Rantoul. Whether it’s a sweltering summer day or a chilly winter night, our team is dedicated to keeping your home comfortable, efficient, and safe.
From emergency repairs to ongoing system care, we’re here to help your household run smoothly year-round. Discover the difference in working with highly trained, licensed, and compassionate local experts who truly care about your home.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From heating to plumbing, we respond quickly to keep small issues from becoming big problems.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
Chief/Bauer Service Experts has unique ties to the area and a national brand serving homeowners nationwide since 1996. As part of the Service Experts family, we bring you the best of both worlds: the personalized service of a local company and the resources of a nationally recognized leader. This partnership allows us to offer innovative solutions, high-quality materials, and industry-leading support, while staying rooted in the Champaign-Urbana community.
Whether you live in Downtown Champaign, Urbana’s Historic East Side, or the growing neighborhoods of Savoy, you can trust Chief/Bauer Service Experts for reliable service, expert care, and peace of mind.
"Technician called ahead. He was delayed due to the snow we had the day before but kept me informed."
L
"Our service expert Juan Fernandez here in Champaign, IL is awesome!"
G
"So I am happy now and not stressing."
L
"Very friendly and professional. Excellent service."
C
"They came out promptly, quickly diagnosed the problem, and took the time to teach me how to change the filter, which I really appreciated."
B
"Thank goodness his experience and knowledge fixed the difficult problem!"
B
"He was professional, and it was obvious he takes pride in the work he does."
S
"I highly recommend them for their professionalism and excellent service."
J
"Even went all the way back to Champaign to get a new filter for my furnace and replaced it the same day."
S
"They went out of their way to repair, maintain, and explain all the work they did."
K
"They were kind and courteous."
B
"Very convenient and very friendly service!"
A
"Very quick and efficient, restored our heat."
b
"He has done my yearly maintenance many times before and, as always, does a great job."
G
"Very friendly and he knew his stuff."
P
"Justin did a great job and put our furnace in quickly and efficiently."
J
"Wayne did a professional job on his service call."
W
"Highly professional and technically very good!"
J
"The install was smooth and quick."
M
"They arrived on time and finished quickly. Very professional and friendly."
T
"Keith was friendly and professional."
J
"He fixed it so fast, even with me asking asinine questions."
S
"Justin did a great job and he definitely saved me money."
M
"Always professional and do a great job. Highly recommend them!"
K
"Justin Black took great care of us!"
K
"Very easy to work with and knowledgeable about what they were doing."
A
"Very honest technician as well! Highly recommend!"
D
"They were very polite and respectful."
D
"The communication is second to none, and I will use and recommend Chief/Bauer for all my HVAC needs."
D
"He provided detailed information on the work that was needed and next steps."
Technician worked very efficiently
I had a water heater replaced. The technician called ahead. He was delayed due to the snow we had the day before but kept me informed. He worked very efficiently and was very informed about his profession. I believe this should have been a two-person job, but they may have stepped on one another. Still, a water heater is not light and an injury could happen very easily. So far so good. Let’s see how the annual maintenance works.
Very Professional and Friendly
Very professional and friendly! Having a membership is great. It gives us peace of mind. Our service expert Juan Fernandez here in Champaign, IL is awesome! He is competent and our fur baby loves him too! :)
Thank you for making it right
My aunt called yesterday because my furnace quit working. He came in, went down, took the door off, looked at it, had me turn the thermostat on, and said, "Yep, the ignition lit up, but it wouldn't kick on." So he looked at the circuit breaker, and it tripped the switch, so he flipped it back on and it kicked on. He tested to make sure I had heat, but did not stick around to see if the thud noise was gone or what was causing it. And they charged that amount of money for him to take the door off and flip a switch. And I still have the thud noise.
So they came back out and he thoroughly double checked everything, and the gentleman heard the noise and explained to me what it was and why it was doing what it was doing. So I am happy now and not stressing. Thank you for making it right.
Excellent Service
Our technical expert was on time. Very friendly and professional. Excellent service.
Perfect from Start to Finish
Chief/Bauer, particularly Juan and Bob, were perfect from start to finish. They came out promptly, quickly diagnosed the problem, and took the time to teach me how to change the filter, which I really appreciated. They were incredibly kind and professional throughout the visit. The house temperature started at 54 degrees, and now everything is up and running perfectly. I highly recommend them for their excellent service and customer care.
I can’t say enough positive things about him
Scott Gaskin came to our home when our furnace stopped working on the weekend. I can’t say enough positive things about him. Even though it was late and I’m sure he wanted to be home with his family, he was pleasant and very personable. Thank goodness his experience and knowledge fixed the difficult problem! Thanks, Chief Bauer.
Juan also came to our house for routine maintenance. He was very thorough and alerted me to an issue that could turn into a problem if not taken care of in the near future. He was not pushy or insistent it get taken care of immediately. He was very pleasant and knowledgeable!
He Did an Excellent Job
Samer Qattoun came to perform regular maintenance and to clean the blower. He did an excellent job. He was professional, and it was obvious he takes pride in the work he does. He wants to make sure the work and the customer service are both stellar. Also a shout-out to Rhonda. She is invaluable and has gone above and beyond for us on a number of occasions!!
Professionalism and Excellent Service
When I contacted them, the process was quick and easy. We scheduled an appointment to inspect the plumbing issue at our property, and they provided an estimate the same day. I highly recommend them for their professionalism and excellent service.
Juan does a great job
Juan does a great job. Even went all the way back to Champaign to get a new filter for my furnace and replaced it the same day.
I cannot be happier with their service
Juan and Bob were knowledgeable and courteous. They went out of their way to repair, maintain, and explain all the work they did. I cannot be happier for their service.
They came on a moment's notice
They came on a moment's notice, and were kind and courteous.
Very Convenient and Friendly Service
I have a very reasonably priced yearly subscription with Bauer that provides two heating system checks and two plumbing checks each year. Very convenient and very friendly service!
Very quick and efficient
Gunnar Valley was very quick and efficient, restored our heat after hours!
He does a great job
Juan did my furnace maintenance today. He has done my yearly maintenance many times before and, as always, does a great job. He is very friendly and knowledgeable.
He Was Very Good
I had Wayne as the service technician, and he was very good. Very friendly and he knew his stuff. Hope to have him again if I ever run into problems with my home heating system.
Justin did a great job
Justin did a great job and put our furnace in quickly and efficiently!
Wayne did a professional job
Wayne did a professional job on his service call. He explained that we needed a new part and that we would receive a call soon to schedule an installation time. Thank you.
Highly professional and technically very good
Great service from Wayne and Bob, as we got our annual furnace check! Highly professional and technically very good! I have loved the work and support from Chief Bauer over the two years we have been in Urbana!
Justin and team were great!
Justin and team were great! The install was smooth and quick. He explained everything and got my smartphone app up and functional. Highly recommended...
They were absolutely great
They were absolutely great. They arrived on time and finished quickly. Very professional and friendly.
Friendly and professional
Keith was friendly and professional. Answered all my questions too.
Very Pleasant Experience
Had Paul Debolt come out to look at a leaky pipe. He fixed it so fast, even with me asking asinine questions. Very pleasant experience. Highly recommend and will be using again with any issues that pop up in an older home like we own.
Justin did a great job
Justin did a great job and he definitely saved me money. So happy!
Always professional and do a great job
Always professional and do a great job. Highly recommend them! They are the only HVAC company I will use.
Justin Black Took Great Care of Us
Justin Black took great care of us! He had things fixed and up and running within an hour.
Josh and Doug were great!
Josh and Doug were great! Very easy to work with and knowledgeable about what they were doing. I have had such great luck with Chief Bauer. They worked out a really nice deal with me. They are great with options too, with good price points compared to other companies' estimates I had done over the summer. Definitely recommend.
Excellent and Professional Service
Great, excellent, and professional service on my HVAC/furnace by Gunnar tonight! Very honest technician as well! Highly recommend!
Highly Recommend
They were very polite and respectful. They knew exactly the problem and fixed it in a reasonable time. Highly recommend.
Gunnar and His Crew Were Exceptional
I put a service call in on one of the coldest days of the year and was immediately set up with service for the same day. The communication is second to none, and I will use and recommend Chief/Bauer for all my HVAC needs. Gunnar and his crew were exceptional.
Justin Black was great
Justin Black was great. He provided detailed information on the work that was needed and next steps.
