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About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Powered by Brookfield Infrastructure 

As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Our Commitment 

Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • $99 Drain Cleaning Special. Regularly $375, Now Only $99

    Featuredd

    Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.

    Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
  • Limited
    Time
    Offer!
    Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system

    Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.

    Offer valid 3/16/26–5/26/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
  • Limited
    Time
    Offer!
    $0 HVAC diagnostic for Maintenance+ members

    Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.

    Promotion valid for service visits occurring 3/16/26 – 4/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law. Mar 16, 2026 - Apr 30, 2026
  • Limited
    Time
    Offer!
    New Air Filtration system as low as $43/month

    Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.

    See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information. Mar 16, 2026 - Apr 12, 2026
  • Limited
    Time
    Offer!
    Earn up to $1,800 in rebates when you purchase a qualifying Lennox system

    System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an induvial rebate and cannot be combined with individual offers. Rebate offer valid from 3/9/26 to 6/12/26 and must be installed by 6/19/26 and submit claims by 7/19/26. Rebate is paid in the form of a Lennox prepaid Mastercard.

    All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/ . Equipment and rebate offers vary by Service Experts location, call your local Center for more details. Mar 9, 2026 - Jun 12, 2026
  • Limited
    Time
    Offer!
    Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99

    A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills

    Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
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Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • T
    "He was very efficient, professional, and he knew his stuff."
  • J
    "Very prompt, courteous, and professional work."
  • C
    "He took his time conducting the inspection and provided me detailed information on what he noticed with suggestions on fixes where needed."
  • B
    "He was courteous, professional, and knowledgeable."
  • b
    "Abel Zamora did an excellent job."
  • B
    "Miguel and Rey (Raimondo) are to be commended for the extraordinary work that they did."
  • C
    "Great communication and knowledgeable."
  • D
    "They were quick, neat, and very professional."
  • K
    "They went out of their way to explain the process and keep me personally informed about what was happening."
  • K
    "Bradley was on time, courteous and completed the job quickly."
  • m
    "He was efficient when doing the work yet very detailed when spending time with the summary."
  • C
    "He arrived on time, worked professionally and efficiently on both air conditioners, and was very pleasant."
  • T
    "Made up for arriving late by being well prepared and thorough."
  • P
    "Jason Vasquez was very professional."
  • S
    "Explained everything and was quick and to the point."
  • K
    "Very professional, polite, and pays attention to details."
  • R
    "From the first warm greeting and hello, the consistent updating of progress, the respect for our white carpets, and the incredible professionalism that he exhibits—the team should be grateful and proud of Demitrius!"
  • K
    "He is courteous, meticulous, and takes the time to explain everything to us."
  • R
    "Very professional and did a great job and did some extra cleaning for me and did it with a smile."
  • J
    "Excellent maintenance service by the tech. Been a customer for 20–25 years."
  • P
    "His expertise and customer care are far more valuable than the bottom line."
  • D
    "Professional and on-time service."
  • N
    "We just got a new Lennox heating and cooling installed by Service Experts and it is a great company!"
  • M
    "Very professional and knowledgeable."
  • K
    "Bernardo was very efficient in explaining everything going on."
  • D
    "The technician, Justice Wommack, got here early and was very courteous, thorough, and professional."
  • B
    "Very knowledgeable, professional, and polite."
  • J
    "They got my unit repaired, explained how my unit should work, and were honest and fair with me."
  • T
    "He was courteous and professional and even got along well with our Scottish Terriers."
  • R
    "Tim was very thorough, professional, and courteous."
He was very efficient and professional
Dylan Loftis was dispatched here late on a Friday to solve water backing up inside the first-floor tubs and showers when draining. He was very efficient, professional, and he knew his stuff. The drain was cleared quickly. I highly recommend the legendary plumbers at Service Experts over anyone else in town.
Very prompt and professional work
Very prompt, courteous, and did prompt and professional work. Will use again whenever needed. Thank you, Austin.
Definitely a great customer experience
Luis P made the maintenance service extremely smooth. He took his time conducting the inspection and provided me detailed information on what he noticed with suggestions on fixes where needed. Definitely a great customer experience for us. Thank you, Luis!
Zachary Did an Excellent Job
Zachary did an excellent job for us. He was courteous, professional, and knowledgeable. He had the maintenance completed promptly. I can highly recommend Service Experts.
Excellent maintenance job
Abel Zamora did an excellent job on the maintenance for my air conditioning.
Extraordinary Work by Miguel and Rey
Miguel and Rey (Raimondo) are to be commended for the extraordinary work that they did. It is our long-time technician, Richard, who paved the way for us to have our outdated and nonfunctioning air conditioning system replaced. They were highly professional, a joy to have in our house, and very detailed. I was also favorably impressed with the price, and the attention shown by the General Manager, John. I was initially skeptical in terms of using the company, since I was not familiar with them, but they are a continuation of the companies I had previously used.
My tech Daniel Perez is very friendly
My tech, Daniel Perez, is very friendly and I recommend him anytime; great communication and knowledgeable.
Quick, Neat, and Very Professional
Chris and partner came in and cleaned our vents today. They were quick, neat, and very professional. Would recommend to all.
Excellent service from Lance and David
I want to give a shout out to the excellent service Lance McKinzie and David Calles provided me, with a regular service and the installation of an air cleaning system to my existing HVAC. They went out of their way to explain the process and keep me personally informed about what was happening and when they could finish the job. Thanks!
Great service
Bradley was on time, courteous and completed the job quickly. Great service.
Justice did great work
Justice did great work. He was efficient when doing the work yet very detailed when spending time with the summary when he was finished and was helpful answering all my questions.
Demitrius was terrific!
Demitrius was terrific! He arrived on time, worked professionally and efficiently on both air conditioners, and was very pleasant.
Well Prepared and Thorough
Tech arrived at the end of the scheduled time, but made up for it by being well prepared and thorough. He was able to answer my detailed questions and covered warranty work promptly.
Very professional
Jason Vasquez was very professional. He assessed the problem and fixed it quickly. He tested it and it worked perfectly. He was pleasant and courteous the whole time.
James Montez did a great job
James Montez did a great job. Explained everything and was quick and to the point. And he was nice to my dog!
Alejandro Contreras Was Great
Alejandro Contreras was great! Very professional, polite, and pays attention to details.
Nothing Short of Exceptional
Demitrius Salinas was nothing short of exceptional! From the first warm greeting and hello, the consistent updating of progress, the respect for our white carpets, the mud he endured based on the weather, and the incredible professionalism that he exhibits—the team should be grateful and proud of Demitrius! Best, Bob
Very experienced, knowledgeable technician
Joe Gill is a very experienced, knowledgeable service technician who explains things very well. He is courteous, meticulous, and takes the time to explain everything to us.
Fantastic and very professional
Christopher Brown and the other tech were fantastic. Very professional and did a great job and did some extra cleaning for me and did it with a smile. Also answered all my questions.
Excellent maintenance service
Excellent maintenance service by the tech. Was informed again about the need for a UV light to mitigate bio growth on the coil (quoted $3k last year; based on my research, it seems high) and duct cleaning. Been a customer for 20–25 years. Great service as usual.
Charles Tannehill Saved My Bacon
Charles Tannehill saved my bacon. Though I could have "saved" money in DIY, I did not know about the difficulties Charles encountered and expertly addressed in caring for our washing machine hoses. His expertise and customer care are far more valuable than the bottom line.
Professional and on-time service
Professional and on-time service. Derrick did a great job!
We had great service!
We just got a new Lennox heating and cooling installed by Service Experts and it is a great company! We had great service! We had a great installer, Hai and Hugo! They are a great company!
Very professional and knowledgeable
Thank you, Austin Lackey, for addressing our concerns with the plumbing in both bathrooms. Very professional and knowledgeable.
Very Courteous and Efficient
Bernardo was very efficient in explaining everything going on. Did the repair quickly. Very courteous.
Very courteous, thorough, and professional
The technician, Justice Wommack, got here early and was very courteous, thorough, and professional. He took care to put shoe coverings on and installed a new filter for me while he was here. Great job!
Extremely pleased with the techs
I am on the monthly maintenance pay plan so I'm not out of pocket when it's time for semi-annual service. I was extremely pleased with the techs that came out. Very knowledgeable, professional, and polite. Represented themselves and the company very well.
Honest and fair service
Less than 3 years ago I purchased a sewage pump kit. Within the first year I was experiencing problems with the pump. The original installer came to service the unit; it worked for a few months. During that time Service Experts merged or acquired the original installer. I have a service contract with them. I made an appointment for service; a temporary fix was given. I was connected with a supervisor, Doug, and he came out with an electrician and pinpointed why my unit was failing. Today, 2/20/26, Doug, Lee, and an electrician from Service Experts got my unit repaired, explained how my unit should work, and were honest and fair with me. I’m pleased with their work and I’m looking forward to years of good service and would recommend the company.
Seasonal Maintenance on Our HVAC System
It was a pleasure to have Jason Vasquez in our home completing our seasonal maintenance on our HVAC system. He was courteous and professional and even got along well with our Scottish Terriers. He checked the system, explained any discrepancies, and offered recommendations for me, as a homeowner, to ensure the system will function at peak efficiency!!!
Very thorough, professional, and courteous
Tim was very thorough, professional, and courteous. He arrived on time and performed full system maintenance and made suggestions to enhance HVAC service. I was very happy with the service and recommendations. Also will have my air ducts cleaned and install UV lights.
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