Service Experts, headquartered in Richardson, TX, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
Discount varies based on system type: $800 off Single stage systems, mini-split system, boilers, $1,000 off 2 stage systems, or $1,500 off Modulating systems.
Offer valid on qualifying new system installations.
Promotion must be claimed by 12/31/26 and installed by 1/7/27.
Nov 4, 2026
- Dec 31, 2026
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 12/31/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Nov 3, 2026
- Dec 31, 2026
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Earn Up to $1,800 in Rebates When You Purchase or Lease a Qualifying Lennox System
System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual offers.
Rebate offer valid from until 12/4/26 and must be installed by 12/11/26 and submit claims by 1/10/27. Rebate is paid in the form of a Lennox prepaid Mastercard.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment varies by Service Experts location, call your local Center for more details.
GTM Tab - Lennox centers
Sep 19, 2026
- Dec 4, 2026
Member Exclusive: Extra $200 Off Installation When Upgraded to an Advantage Lease Program
Receive an additional $200 off installation cost of new system lease. Available to new and existing active Maintenance+ members.
Customers who execute a qualifying lease agreement for a new HVAC, Indoor Air Quality, Water Heater, or Water Treatment system by December 31, 2026, and complete installation by January 7, 2027 will receive a $200 credit applied to the installation portion of the transaction. Offer cannot be combined with other installation credits unless expressly stated. Offer may be modified, suspended, or withdrawn as permitted by law.
Nov 4, 2026
- Dec 31, 2026
Offer valid for $50 off a qualifying HVAC tune-up service performed within New York, Maine, New Jersey, New Hampshire and Ohio service areas. Coupon required. Cannot be combined with any other offer, discount, coupon, or promotion. Limit one offer per household. Additional restrictions may apply. Offer valid October 31, 2026 through December 31, 2026.
Nov 3, 2026
- Dec 31, 2026
Member Exclusive: $0 Diagnostic Fee with Paid Repair
Waived diagnostic fee for Maintenance+ members. Valid for new and active members.
The $0 fee applies only when recommended repair is completed and paid at time of service. Promotion valid for service visits for new and existing Maintenance+ members. See your signed Maintenance+ Membership agreement for full terms and conditions.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
R
"He was professional, friendly, and neat. I was very pleased with his service."
A
"Tech Phil treated my home as if it was his own — on time and excellent at his job."
G
"Technician was awesome…explained a few things to me and was very professional."
J
"Technician Phil is very respectful, sincere and courteous. He did a wonderful job and was very helpful in every way."
J
"Danny was awesome. Knew his stuff, explained everything well."
t
"Their technician Versalius was outstanding! He explained everything in detail so we fully understood the situation."
v
"Tyler was excellent. Explained everything and serviced both the heat and AC."
R
"Outstanding service as usual. Our tech Don Johnson was on time and extremely efficient."
D
"He reviewed the situation and was quickly able to rectify the issues."
L
"Phil did a very thorough cleaning on our oil burner. He was professional all the way!"
E
"Tech was very knowledgeable, efficient, and helpful."
G
"We give an A++ review to Service Experts and our technician William Nelson for their expert knowledge and service."
L
"Technician Philip has been stellar!! Always making honest recommendations and very patient when I would ask questions."
G
"Technician was courteous and professional."
R
"Phil and Adrian could not have been more thorough and professional. Highly recommend them."
A
"The man had exceptional knowledge, was very professional, and did a great job resolving my issues."
R
"Always impressed by how knowledgeable and friendly the service techs are."
M
"The technician was most capable, professional, and courteous. It was a pleasure to have this work done."
N
"Best technician. Explained everything."
A
"They replaced the entire system with a brand-new unit."
l
"Our technician, Michael, was punctual, friendly, and knowledgeable."
T
"The only reason this isn’t a 5-star review is that the process of making my service appointment and dealing with a 3rd party was dreadful."
E
"Technician solved the problem and fixed the source."
B
"We had an excellent service professional by the name of Versallis, who was extremely cordial and professional."
C
"A technician showed up an hour later (Michael) and fixed the problem by replacing the line."
l
"William was very nice and explained everything."
W
"He diagnosed the problem with our system and called for a colleague to come and help us repair it."
t
"The technician was personable, knowledgeable, and answered my questions."
S
"He was on time, professional, honest, and knowledgeable."
J
"Willy Nelson, our service guy, was fantastically efficient and polite."
Professional, Friendly, and Neat
Sean did an annual service on my oil burner yesterday. He was on time, and called ahead to let me know he would be there in 20 minutes. He was professional, friendly, and neat. I was very pleased with his service.
On time and excellent at his job
As usual, the tech Phil treated my home as if it was his own — on time and excellent at his job.
Technician was awesome
Technician was awesome…explained a few things to me and was very professional.
Thumbs up and thank you, Phil!
Technician Phil is very respectful, sincere and courteous. He did a wonderful job and was very helpful in every way. Thumbs up and thank you, Phil! 🌟✨💫⚡️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️😘
Danny was awesome
Danny was awesome. Knew his stuff, explained everything well.
Their technician Versalius was outstanding!
Their technician Versalius was outstanding! He explained everything in detail so we fully understood the situation. Thank you.
Tyler was excellent. I highly recommend!
Tyler was excellent. Explained everything and serviced both the heat and AC. I highly recommend!
Outstanding service as usual!
Outstanding service as usual. Our tech Don Johnson was on time and extremely efficient. Been with Flanders since 2016 and appreciate their service and knowledge.
Quickly able to rectify the issues
The technician arrived within the scheduled timeframe. He reviewed the situation and was quickly able to rectify the issues. (I recently had an oil delivery and an air bubble developed in the oil supply line.)
Professional and thorough!
Phil did a very thorough cleaning on our oil burner. He was professional all the way!!!
Knowledgeable, efficient, and helpful
Annual maintenance done today. Tech was very knowledgeable, efficient, and helpful. Service Experts acquired Matz and we're hoping the service continues at this level.
A++ for Expert Knowledge and Service
We give an A++ review to Service Experts and our technician William Nelson for their expert knowledge and service on our air handlers, condensers, and dehumidifiers. Our equipment is top quality and Service Experts maintains this highest quality and satisfaction.
Great company — ask for Philip!
I had my gas boiler serviced recently and Service Experts did it again! Formerly Flanders Heating & Cooling, but since the company was acquired by Service Experts, the service has improved. Appointments are made in a timely manner with very polite customer service representatives. Technician Philip has been stellar!! Always making honest recommendations and very patient when I would ask questions. Estimates have been fair and competitive too. I would highly recommend to any homeowner. Great company!! Ask for Philip!!
Courteous and professional technician
Technician was courteous and professional. Very pleased with the service.
Highly recommend Phil and Adrian!
Phil and Adrian could not have been more thorough and professional. It's reassuring that there has been a smooth integration of services after buying Flanders. Highly recommend them.
Exceptional knowledge and very professional
Austin came to my house today as I had an air-conditioning problem. The man had exceptional knowledge, was very professional, and did a great job resolving my issues.
Knowledgeable, friendly techs — great value
Always impressed by how knowledgeable and friendly the service techs are. Great value.
Capable, Professional, and Courteous Technician
The technician was most capable, professional, and courteous. He is a former Stan Gelber technician who had serviced our A/C unit previously. Then, as now, he was able to accomplish the heating unit maintenance with plumbing and acuity. It was a pleasure to have this work done.
Best Technician
Best technician. Explained everything. Very thorough, wonderful, positive personality.
100 Percent Satisfaction Guaranteed
100 PERCENT SATISFACTION GUARANTEED - A COMPANY THAT TRULY STANDS BEHIND ITS WORD.
I have been a Service Experts (formerly Matz-Rightway) customer since 2020. Since that time, I found them to be reliable, professional, and trustworthy. But a recent experience showed me just how seriously they take their commitment to customer satisfaction.
Several years ago, I had a split air-conditioning unit installed in our pool house. Because we rarely use the pool house for guests, it was about a year before we realized the unit was not working. Service Experts came out, repaired it, and it appeared to be working properly.
Since we continued to use the pool house only occasionally, it was about another year before we discovered that the unit once again was not working - something was clearly wrong with the unit. Essentially, we never had a functioning unit from the time it was installed.
When I contacted Service Experts and explained the situation, I couldn't have been more impressed by their response. I want to emphasize that at this point Service Experts was under no legal or contractual obligation to repair or replace the system. They could easily have said that too much time had passed.
Instead, they listened, evaluated the situation, and did what they believed was right. THEY REPLACED THE ENTIRE SYSTEM WITH A BRAND-NEW UNIT.
I especially want to recognize Mike, the General Manager; Judd, the Service Manager; Adrian, who came to evaluate the broken unit; and Ken, whose team replaced the unit. Everyone involved was professional, responsive, and genuinely interested in making sure the situation was resolved properly.
It is easy for a company to advertise a "100% Satisfaction Guaranteed." What matters is what happens when honoring that promise actually costs the company something. Service Experts chose to stand behind its word.
I could not be more satisfied with how I was treated and would recommend Service Experts/Hampton Bays without hesitation to anyone looking for a HVAC company that is reliable, trustworthy, and committed to doing the right thing!
Solid experience all around
Our technician, Michael, was punctual, friendly, and knowledgeable. Solid experience all around.
Dan, the Technician, Was Great
The only reason this isn’t a 5-star review is that the process of making my service appointment and dealing with a 3rd party, “offshore” customer service representative was dreadful. Dan, the technician, was great. I’ve been with Flanders well over 10 years, never had an issue, but I hope they dump the 3rd party “offshore” customer service provider.
He Did an Excellent Job
Technician solved the problem and fixed the source. He also explained the new ownership and options for service available. He did an excellent job.
Service Experts Is One of the Most Professional Companies
Service Experts is one of the most professional companies that we have used in our decades of homeownership. Today we had an excellent service professional by the name of Versallis, who was extremely cordial and professional.
Highly recommended.
Bob
It's amazing that service of that level still exists!
I had a leaking/broken condensate pipe spilling water in the basement. It was 2:30 p.m. today when I called Service Experts (ex Matz, ex Flanders). A technician showed up an hour later (Michael) and fixed the problem by replacing the line. He was very courteous, knowledgeable, and helpful. It's amazing that service of that level still exists!
William was very nice
Had a maintenance checkup. William was very nice and explained everything.
Don was wonderful
Don was wonderful. He diagnosed the problem with our system and called for a colleague to come and help us repair it. He was excellent.
I would recommend this tech
The technician was personable, knowledgeable, and answered my questions. The problem with my mini splits was solved after a thorough review of the system. I would recommend this tech and the company he works for wholeheartedly.
I Highly Recommend Service Experts
I recently had a service call from Service Experts, formerly Flanders HVAC. Quentin showed up to do the summer service. He was on time, professional, honest, and knowledgeable. He spent time explaining and answering all of my questions. I highly recommend Service Experts for all your HVAC needs.
Fantastically efficient and polite
Willy Nelson, our service guy, was fantastically efficient and polite and did an excellent job.
