Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC, and plumbing services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
BW/Cook Service Experts
Serving Michiana since 1911
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 1/7/26 through 2/28/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule.
Jan 7, 2026
- Feb 28, 2026
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Caring for your home’s vital systems doesn’t have to be stressful or leave a huge dent in your finances. BW/Cook Service Experts is here to make things easier for you. Serving Michiana since 1911, we’ve spent over 100 years supporting Elkhart, IN, and nearby towns with dependable HVAC and plumbing services. Our team is committed to keeping your home’s systems operating safely and efficiently, whether you need routine maintenance, a system upgrade, or a fast repair.
We handle everything from heating and cooling to plumbing fixes. Our experienced professionals are ready to tackle any job, large or small, so you can enjoy peace of mind, energy efficiency, and cost savings.
We believe quality service starts with skilled professionals and the right tools. All of our technicians are fully licensed, bonded, and insured, and hold ACE certification, ensuring every project meets the highest industry standards for safety and performance.
You'll always get local Mishawaka experts who understand the needs of Elkhart and the Michiana region. Our work is backed by the Service Experts Guarantee, including quality installation, so you can be confident every service is completed to manufacturer specifications.
Membership Plans to Protect Your Home and Budget
Surprise repair bills can be stressful, leaving you wondering how they’ll get paid. Fortunately, our flexible membership plans are designed to help you manage costs and protect your home’s essential systems.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront investment, plus enjoy full coverage for parts and labor, annual maintenance, and priority service whenever you need it.
Maintenance+: A smoothly running system is a must. And we offer regular tune-ups, exclusive repair discounts, priority scheduling, and extended equipment life that does just that.
These membership options offer year-round protection and help you avoid unexpected expenses. Choose the plan that fits your needs and rest easy knowing your home is well cared for.
Over a Century of Serving Mishawaka and Michiana Communities
Since 1911, BW/Cook Service Experts has been dedicated to serving the Michiana community with reliable home solutions. From Goshen and Mishawaka to Granger and beyond, we’re committed to providing safe, effective service tailored to our local climate and community needs.
Homeowners across the region rely on us for expert HVAC and plumbing solutions. Whether you need a quick emergency repair, ongoing maintenance, or a custom system upgrade, our team delivers prompt, professional service you can count on. After all, we’ve been doing this for over 100 years!
Call us to schedule your service and experience the difference of a team that truly cares about your home and community.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From heating to plumbing, we respond quickly to keep small issues from becoming big problems.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
BW/Cook Service Experts offers a unique blend of local dedication and national strength. As part of the Service Experts family—a trusted national brand serving communities nationally since 1996—we combine the personal attention of a local business with the advanced resources of a nationwide network.
Our deep roots in Elkhart and Michiana mean we understand the unique challenges of our area and can tailor solutions to fit your needs. Backed by the support and innovation of a national organization, we’re able to offer the latest in comfort technology and customer care. From Bristol and Middlebury to Nappanee and beyond, our team is committed to delivering reliable service with a personal touch. When you choose us, you get the best of both worlds: local expertise and national reliability.
"Bill was very helpful and very good at communicating what was the issue."
A
"Mike P and Cheyenne were communicative, detailed, and very honest with us about our options."
A
"Special thank you to William for his patience and knowledge."
T
"Very good communicator. Explained everything he did."
D
"Very professional and a pleasure to have."
P
"Micheal T was very thorough and explained how my furnace works."
M
"The technician Michael was able to fix my problem quickly. He also gave me great upkeep insights and recommendations."
p
"Bill and Hunter were extremely helpful."
J
"Quick, efficient, and friendly."
C
"They were both friendly, on time, and explained everything they did."
g
"He was very respectful and knowledgeable and I felt comfortable having him work on my furnace."
M
"William (Bill) did a wonderful job and explained everything well."
B
"Thank you, William, for answering all questions we had."
K
"Great service, honest, fair and transparent pricing."
C
"What a thorough technician who explained everything very well and was so polite."
J
"Jordan was extremely polite and informative."
T
"Denzel shows excellent customer service; he’s friendly and appears knowledgeable in what he does."
D
"Again outstanding service and very qualified people."
N
"Within 30 seconds Mike diagnosed the problem, ran to grab the part, installed it, and had our home warm again within an hour."
T
"Michael T was very polite and quick with my systems maintenance!"
M
"Arrived on time and explained everything clearly."
L
"He explained everything that he found and was incredibly professional and knowledgeable."
R
"Very much recommended. Thank you, Brad and Will!"
J
"Was polite and did great!"
M
"Bill did a wonderful job; he was very professional and polite."
F
"They were very informative and went through all my options, while making everything easy to understand."
D
"He was very thorough in explaining what steps he would take through the installation."
K
"Our technician was knowledgeable and kind and very transparent with pricing and scope of work."
D
"My technician, Denzel James, was personable, courteous, and professional."
Certainly Would Ask for Him Again
Denzel was courteous and on time. He explained everything and asked if I had any questions about my system. I certainly would ask for him again.
Highly recommend him
Bill was very helpful and very good at communicating what was the issue. Highly recommend him for the next person.
Communicative, detailed, and very honest
We were experiencing issues with our furnace, and Mike P and Cheyenne were communicative, detailed, and very honest with us about our options. We will definitely be taking our business back to this company and would recommend these individuals for anyone experiencing issues with their furnace.
Special Thank You to William
Special thank you to William for his patience and knowledge while explaining and resolving our iced pipe problem. Ann
Very good communicator
Bill was great. Very good communicator. Explained everything he did.
Jeremy was great!!
Jeremy was great!! Very professional and a pleasure to have.
Very thorough and explained my furnace
Micheal T was very thorough and explained how my furnace works and told me my options on possible new furnace, new Advantage Plan as well.
Friendly, knowledgeable, and efficient
The technician Michael was able to fix my problem quickly. He also gave me great upkeep insights and recommendations. He was friendly, knowledgeable, and efficient. I had another issue, and another technician came out and fixed it right away with no charge. His name was Brylon. He did a great job and was very friendly and informative. I had another yearly maintenance, and Hunter and Bill did great, very informative, very professional. Awesome job, five stars.
Extremely Helpful and Pleasant
Bill and Hunter were extremely helpful and pleasant to be around.
Quick, efficient, and friendly
Quick, efficient, and friendly. Got my problem taken care of quickly.
I highly recommend BW Cook
Isaac Pelfrey and another service man were out today for routine maintenance on my furnace. They were both friendly, on time, and explained everything they did. I highly recommend BW Cook.
Very respectful and knowledgeable
Jordan showed up on time and proceeded to do the maintenance on my furnace. He was very respectful and knowledgeable, and I felt comfortable having him work on my furnace.
William did a wonderful job
William (Bill) did a wonderful job. He explained everything well. Regular service done.
Thank You, William
Thank you, William, for the inspection and answering all questions we had.
Great Service, Honest and Fair
They came the same day I had an issue. They gave me great service, honest, fair and transparent pricing. Did great work. Didn't leave till my problem was fixed. Great job.
What a thorough technician
Denzel was out today to fix our furnace that died overnight. What a thorough technician who explained everything very well and was so polite.
Extremely Polite and Informative
Jordan was extremely polite and informative while I was in the home. He answered all the questions I had.
Excellent Customer Service
Denzel shows excellent customer service; he’s friendly and appears knowledgeable in what he does. Thanks for great service!!!
Outstanding Service
I am a new customer with BW/Cook. I had some plumbing done and did outstanding work. Today I had my furnace checked and serviced. Again outstanding service and very qualified people. I highly recommend them.
Mike P made our day!
Mike P made our day! -17 wind chill and furnace wasn’t working. Within 30 seconds Mike diagnosed the problem, ran to grab the part, installed it, and had our home warm again within an hour. So thankful for his help!
Very polite and quick maintenance
Michael T was very polite and quick with my systems maintenance! Would highly recommend anytime!
Did a Great Job
Mike T. did a great job. Arrived on time and explained everything clearly.
Mike Was Outstanding
Mike was outstanding! He explained everything that he found and was incredibly professional and knowledgeable. While having a furnace fail is never fun, Mike made the situation so much better and was able to resolve the issue. Thanks so much!
BW Cook was absolutely awesome
BW Cook was absolutely awesome, great service. The associates Brad Reynolds was awesome and Will Herring for sending me to this company! Very much recommended. Thank you, Brad and Will!
Definitely recommend!
I had issues with my water heater and they came out and found the problem quick and fixed it. Was polite and did great! Definitely recommend!
Bill did a wonderful job
Bill did a wonderful job. He was very professional and polite. Would definitely recommend them.
Did a great job
Mike P and Janner did a great job. They were very informative and went through all my options, while making everything easy to understand. Highly recommend.
Five stars easily for Zack and the team!
Recently we had BW Cook install a new tankless water heater. Zack Berry was the lead plumber doing the install. The overall job was outstanding. He was very thorough in explaining what steps he would take through the installation. The clean-up after was flawless! He also spent time after the installation explaining the operation of the system. Five stars easily for Zack and the team! I highly recommend BW Cook due to the great work by Zack and his team!
Very pleased with professionalism
We were very pleased with the professionalism and quality of service provided. Our technician was knowledgeable and kind and very transparent with pricing and scope of work. I highly recommend BW/Cook Service Experts for plumbing services. We will definitely use them again in the future.
Had My HVAC System Maintenance Today
Had my HVAC system maintenance today and I couldn't be more pleased. My technician, Denzel James, was personable, courteous, and professional. He informed me of potential problems and gave advice to avoid future problems.
