Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC, and plumbing services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
BW/Cook Service Experts
Serving Michiana since 1911
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system
Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.
Offer valid 3/16/26–5/26/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.
See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Mar 16, 2026
- Apr 12, 2026
Caring for your home’s vital systems doesn’t have to be stressful or leave a huge dent in your finances. BW/Cook Service Experts is here to make things easier for you. Serving Michiana since 1911, we’ve spent over 100 years supporting Elkhart, IN, and nearby towns with dependable HVAC and plumbing services. Our team is committed to keeping your home’s systems operating safely and efficiently, whether you need routine maintenance, a system upgrade, or a fast repair.
We handle everything from heating and cooling to plumbing fixes. Our experienced professionals are ready to tackle any job, large or small, so you can enjoy peace of mind, energy efficiency, and cost savings.
We believe quality service starts with skilled professionals and the right tools. All of our technicians are fully licensed, bonded, and insured, and hold ACE certification, ensuring every project meets the highest industry standards for safety and performance.
You'll always get local Mishawaka experts who understand the needs of Elkhart and the Michiana region. Our work is backed by the Service Experts Guarantee, including quality installation, so you can be confident every service is completed to manufacturer specifications.
Membership Plans to Protect Your Home and Budget
Surprise repair bills can be stressful, leaving you wondering how they’ll get paid. Fortunately, our flexible membership plans are designed to help you manage costs and protect your home’s essential systems.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront investment, plus enjoy full coverage for parts and labor, annual maintenance, and priority service whenever you need it.
Maintenance+: A smoothly running system is a must. And we offer regular tune-ups, exclusive repair discounts, priority scheduling, and extended equipment life that does just that.
These membership options offer year-round protection and help you avoid unexpected expenses. Choose the plan that fits your needs and rest easy knowing your home is well cared for.
Over a Century of Serving Mishawaka and Michiana Communities
Since 1911, BW/Cook Service Experts has been dedicated to serving the Michiana community with reliable home solutions. From Goshen and Mishawaka to Granger and beyond, we’re committed to providing safe, effective service tailored to our local climate and community needs.
Homeowners across the region rely on us for expert HVAC and plumbing solutions. Whether you need a quick emergency repair, ongoing maintenance, or a custom system upgrade, our team delivers prompt, professional service you can count on. After all, we’ve been doing this for over 100 years!
Call us to schedule your service and experience the difference of a team that truly cares about your home and community.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From heating to plumbing, we respond quickly to keep small issues from becoming big problems.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
BW/Cook Service Experts offers a unique blend of local dedication and national strength. As part of the Service Experts family—a trusted national brand serving communities nationally since 1996—we combine the personal attention of a local business with the advanced resources of a nationwide network.
Our deep roots in Elkhart and Michiana mean we understand the unique challenges of our area and can tailor solutions to fit your needs. Backed by the support and innovation of a national organization, we’re able to offer the latest in comfort technology and customer care. From Bristol and Middlebury to Nappanee and beyond, our team is committed to delivering reliable service with a personal touch. When you choose us, you get the best of both worlds: local expertise and national reliability.
"They came almost immediately and got the clogged drain cleared quickly."
J
"Eric did a great job servicing our equipment."
C
"Jordan did a great job on my AC tuneup."
C
"Erik did a great job cleaning and checking everything on our AC inside and out."
J
"Fast, friendly, and on time."
A
"Professional, friendly, and thorough—exactly what you hope for in a service technician."
V.
"Very conversant, pleasant, and professional."
T
"Second time having Michael Piantedosi as a tech and he's been nothing but great each time he's been here."
A
"Bill and Robert did a great job with our yearly maintenance check, very thorough and fairly quick."
R
"The technician was great and very friendly."
S
"Very kind and polite, he was also very informative and knowledgeable."
L
"Jordan, he was polite to us. He went over everything."
A
"Thank you, Mike P, for working on our furnace multiple times, great personality, knowledgeable, and service oriented."
D
"Hunter & Erik did a great job."
L
"Very kind and knowledgeable."
B
"Hunter was very prompt and knowledgeable."
L
"Very easygoing, funny, and talkative. He explained everything and got my toilet unclogged."
k
"Bill has been great and is always very helpful!"
D
"He answered any question I had concerning the heating element and did a great job in giving a thorough cleaning."
C
"Hunter was very detailed and answered all our questions."
C
"Extremely friendly and knowledgeable. We will definitely use them again."
c
"Bill and Robert were great and polite."
A.
"Jordan was terrific, very thorough and showed great expertise."
v
"Hunter did a great job, took his time, and explained everything great to my mom."
G
"Bill was great and gave detailed information on what was happening."
M
"Bill was a friendly and thorough technician."
J
"He was very thorough and very patient with his explanations."
K
"Hunter got me fixed up quick."
S
"He found a pinhole leak in the copper water pipe that was hidden in an interior wall behind a sink."
S
"Denzel James did a great job coming to the house and servicing our HVAC."
They were courteous and professional
They came almost immediately and got the clogged drain cleared quickly. They were courteous and professional, and respected the condo association's rules and requests. They explained the pricing and options thoroughly. Glad we were given a service discount plan with the install of a new furnace and A/C.
Eric did a great job
Eric did a great job servicing our equipment. Hope to see him again.
Great job on my AC tuneup
Jordan did a great job on my AC tuneup today.
Good job, Erik!
Erik did a great job cleaning and checking everything on our AC inside and out. He even continued and finished in the rain! Good job, Erik!
Very Professional Service
Very professional service. Fast, friendly and on time.
Good job.
A genuinely great experience
I recently had HVAC maintenance done, and it turned out to be a genuinely great experience. Hunter, the technician, was not only knowledgeable and efficient, but also incredibly personable. It’s not often you meet someone who clearly takes pride in their work while also making the whole process enjoyable.
What really stood out was how easy it was to chat with him—especially when we discovered we both share an interest in lawn care. It made the visit feel less like a service call and more like a conversation with a neighbor.
He took the time to explain what he was doing, answered all my questions, and made sure everything was running smoothly before leaving. Professional, friendly, and thorough—exactly what you hope for in a service technician.
I’d absolutely recommend this company based on this experience alone.
These two technicians were simply great!
These two technicians were simply great! Very conversant, pleasant, and professional.
Knowledgeable and personable service
Techs came out and were quick to spot the issue and repair our furnace. Second time having Michael Piantedosi as a tech and he's been nothing but great each time he's been here. Knowledgeable and personable service.
Great Yearly Maintenance Check
Bill and Robert did a great job with our yearly maintenance check, very thorough and fairly quick. They even called before coming by with an ETA.
They were quick and on time
They were quick and on time. The technician was great and very friendly and did a good job.
Denzel was an amazing technician
Denzel was an amazing technician. Very kind and polite, he was also very informative and knowledgeable. Thank you so much for everything!!
He was very thorough
Jordan, he was polite to us. He went over everything. He was very thorough. Yes, I would like to have him come back out and do my routine checks.
Great personality and service oriented
Thank you, Mike P, for working on our furnace multiple times, great personality, knowledgeable, and service oriented. I recommend him for anyone who needs their AC/furnace fixing. God bless you!
Hunter & Erik did a great job
Hunter & Erik did a great job getting my furnace running again!
Technician Michael P Was Awesome
Technician Michael P was awesome. Very kind and knowledgeable. Got my furnace back up and running.
Hunter was very prompt and knowledgeable
Hunter was very prompt and knowledgeable, and was able to complete the job in less than 30 minutes. Done a great job.
Philip Strader Was Awesome
Philip Strader was awesome! Very easygoing, funny, and talkative. He explained everything and got my toilet unclogged. Very impressed. I'd easily recommend him to anyone.
Bill has been great
Bill has been great. He’s serviced our unit multiple times and is always very helpful!
I am very impressed with Michael T.
I am very impressed with Michael T. He answered any question I had concerning the heating element, and he did a great job in giving a thorough cleaning. He has a pleasant personality and is easy to talk with.
He did an amazing job.
Hunter was very detailed and answered all our questions. He did an amazing job.
Extremely Friendly and Knowledgeable
Had to have them out for an emergency call, no heat. They came out on a Saturday in their time frame they gave and were extremely friendly and knowledgeable. Was extremely satisfied with both the work and the price. We will definitely use them again.
Bill and Robert Were Great
Bill and Robert were great. Both did a good job and were polite.
Jordan was terrific and very thorough
Jordan was terrific, very thorough and showed great expertise. He was also very friendly and patiently explained everything that he did. We have used BW Cook’s services for years, and have always been satisfied with their work.
Hunter did a great job
Hunter did a great job, took his time, and explained everything great to my mom. Very happy.
Bill was great and very polite
Bill was great and gave detailed information on what was happening, and he was very polite and courteous; very nice person.
Installation Was Quick
Bill was a friendly and thorough technician. Installation was quick. We now have warm toes again. Thanks!
Very polite and professional
Hunter was very polite and professional. He was very thorough and very patient with his explanations.
Hunter got me fixed up quick
Hunter got me fixed up quick, did a great job!
Excellent diagnosis and repair work
Excellent diagnosis and repair work done by Jeremy. He found a pinhole leak in the copper water pipe that was hidden in an interior wall behind a sink. He carefully opened the wall under the sink, using a vacuum as he used an oscillating saw to cut the drywall, leaving no mess. He replaced the defective section of copper pipe and inspected the surrounding plumbing for any other problems.
Did a great job servicing our HVAC
Denzel James did a great job coming to the house and servicing our HVAC. Highly recommend.
