Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
BW/Cook Service Experts
Proudly serving Michiana since 1911
Expert plumbing and HVAC services, delivered by certified technicians. From excavations and backflow services to quick repairs, full-system upgrades, and everything in between, our team is here to help.
The $0 fee applies only when recommended repair is completed and paid at time of service.
Promotion valid for service visits occurring 10/1/26 - 10/31/26. Cannot be combined with other offers outside of membership discounts. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Oct 1, 2026
- Oct 31, 2026
Offer not valid on prior purchases and may not be combined with other offers except member discounts. Excludes oil furnaces or boiler tune-up; call for pricing. $140 off our standard $189 rate. Valid from 9/19/26 through 10/31/26.
Sep 19, 2026
- Oct 31, 2026
Caring for your home’s vital systems doesn’t have to be stressful or leave a huge dent in your finances. BW/Cook Service Experts is here to make things easier for you. Serving Michiana since 1911, we’ve spent over 100 years supporting Elkhart, IN, and nearby towns with dependable HVAC and plumbing services. Our team is committed to keeping your home’s systems operating safely and efficiently, whether you need routine maintenance, a system upgrade, or a fast repair.
We handle everything from heating and cooling to plumbing fixes. Our experienced professionals are ready to tackle any job, large or small, so you can enjoy peace of mind, energy efficiency, and cost savings.
We believe quality service starts with skilled professionals and the right tools. All of our technicians are fully licensed, bonded, and insured, and hold ACE certification, ensuring every project meets the highest industry standards for safety and performance.
You'll always get local Mishawaka experts who understand the needs of Elkhart and the Michiana region. Our work is backed by the Service Experts Guarantee, including quality installation, so you can be confident every service is completed to manufacturer specifications.
Membership Plans to Protect Your Home and Budget
Surprise repair bills can be stressful, leaving you wondering how they’ll get paid. Fortunately, our flexible membership plans are designed to help you manage costs and protect your home’s essential systems.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront investment, plus enjoy full coverage for parts and labor, annual maintenance, and priority service whenever you need it.
Maintenance+: A smoothly running system is a must. And we offer regular tune-ups, exclusive repair discounts, priority scheduling, and extended equipment life that does just that.
These membership options offer year-round protection and help you avoid unexpected expenses. Choose the plan that fits your needs and rest easy knowing your home is well cared for.
Over a Century of Serving Mishawaka and Michiana Communities
Since 1911, BW/Cook Service Experts has been dedicated to serving the Michiana community with reliable home solutions. From Goshen and Mishawaka to Granger and beyond, we’re committed to providing safe, effective service tailored to our local climate and community needs.
Homeowners across the region rely on us for expert HVAC and plumbing solutions. Whether you need a quick emergency repair, ongoing maintenance, or a custom system upgrade, our team delivers prompt, professional service you can count on. After all, we’ve been doing this for over 100 years!
Call us to schedule your service and experience the difference of a team that truly cares about your home and community.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From emergency repairs to routine maintenance, we respond quickly to keep small HVAC issues from becoming major disruptions.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
BW/Cook Service Experts offers a unique blend of local dedication and national strength. As part of the Service Experts family—a trusted national brand serving communities nationally since 1996—we combine the personal attention of a local business with the advanced resources of a nationwide network.
Our deep roots in Elkhart and Michiana mean we understand the unique challenges of our area and can tailor solutions to fit your needs. Backed by the support and innovation of a national organization, we’re able to offer the latest in comfort technology and customer care. From Bristol and Middlebury to Nappanee and beyond, our team is committed to delivering reliable service with a personal touch. When you choose us, you get the best of both worlds: local expertise and national reliability.
"Zach was very professional and knowledgeable about the problem I had."
J
"No worries with BW! They keep everything in perfect shape."
A
"They set an appointment for the same day and had a technician at my home. He found the capacitor had failed and replaced it onsite — all within 6 hours!"
B
"Isaac & Brad were very professional, answered all of my questions, and worked efficiently."
b
"He left me feeling very comfortable knowing that everything was in good working order. BW Cook is fortunate to have him as an employee."
R
"Plumber Zach took care of our problem and took the time to inspect our plumbing. We received a professional report."
K
"Very professional, friendly — very happy with his maintenance of my air-conditioning system."
M
"Got us sorted out with a sink that was getting out of control and would definitely use BW/Cook again."
S
"He was respectful, honest, and very knowledgeable in his line of work. I give him 5 stars."
N
"He was polite, answered my questions, and did wonderful work."
K
"Nick was very friendly and answered my questions."
K
"They made me feel very comfortable and understood."
V
"John W came to our home for a thermostat check. He serviced the A/C with a thorough check and took care of the thermostat also."
N
"They did a great job and were very respectful."
S
"We have been extremely happy with their service."
Y
"Very satisfied with the service and would definitely recommend BW Cook!"
J
"He explained everything that he did and was very knowledgeable about our system."
A
"He made sure I knew exactly what caused the problem."
F
"Rollie was very knowledgeable and thorough. Did a great job."
S
"He was very informative and walked me through everything he was going to do next to get my AC working."
K
"Michael was amazing, very thorough and explained everything."
R
"Will is a Rockstar, he asked all the right questions and his knowledge is outstanding as is his etiquette and customer skills."
L
"Within a few hours, three technicians were coming in and getting the job done!"
J
"They made every effort to help accommodate us in getting our new system installed as soon as possible."
L
"They are always great and this time was no exception."
E
"He was pleasant and professional, and always talked to me with the intent of explaining things."
R
"New A/C and furnace installed. Well done."
J
"They are always able to fix things the same day, and they get it right the first time."
M
"My guys were efficient and did a great job!"
T
"Phil was great. Knowledgeable, honest, very professional."
Professional and knowledgeable
Zach was very professional and knowledgeable about the problem I had.
I can always trust them!
No worries with BW! They keep everything in perfect shape. The few emergencies are taken care of quickly. I can always trust them.
Cold air restored within 6 hours!
My AC stopped blowing cold air. I called BW/Cook and they set an appointment for the same day and had a technician at my home. He found out the capacitor had failed and replaced it onsite! This was all within 6 hours. I'm very satisfied. Cold air is now blowing and it wasn't as expensive as Google said it would be, which was another plus.
Professional, efficient, and caught issues early!
Isaac & Brad were very professional, answered all of my questions, and worked efficiently. They identified one issue which was covered by warranty and will be replaced soon. Always important to catch issues before they become larger problems. Thanks!
BW Cook Is Fortunate to Have Him
Erik came to the house the same day I called for service. He was very knowledgeable and informed me of what he was checking every step of the way. I was happy to have a better understanding of what was included in the maintenance check. He left me feeling very comfortable knowing that everything was in good working order. BW Cook is fortunate to have him as an employee.
BW/Cook is the best!
BW/Cook is the best! Plumber Zach took care of our problem and took the time to inspect our plumbing. We received a professional report which allows us to make intelligent decisions regarding plumbing issues/repairs in the future.
Great service from John "Yogi"!
Great service! Had John "Yogi" as my tech today. Very professional, friendly — very happy with his maintenance of my air-conditioning system.
Great experience with BW/Cook
Great experience — got us sorted out with a sink that was getting out of control and would definitely use BW/Cook again.
Excellent job — respectful, honest, and knowledgeable
Austin Weaver did an excellent job with us today. He was respectful, honest, and very knowledgeable in his line of work. I give him 5 stars.
Impressed with Jacob's professionalism
I was impressed with Jacob's professionalism; he was polite, answered my questions, and did wonderful work.
Very friendly and thorough
Nick was very friendly and answered my questions. He was very thorough providing maintenance to our furnace and A/C.
My two technicians were great
My two technicians were great. I believe one Colin and Isaac, they came out and immediately diagnosed my air conditioning unit to find out that the fuse box was bumped a little off position, even though it looked like it was on. They thoroughly explained everything to me that needed to be done with maintenance as a new homeowner. They made me feel very comfortable and understood. I would highly recommend.
Very calming and helpful
John W came to our home for a thermostat check. He serviced the A/C with a thorough check and took care of the thermostat also. It is very calming and helpful to have a group like BW/Cook around here!
They did a great job
Has been about a week since we had them install our new furnace and AC unit. They did a great job and were very respectful. Definitely recommend them if you need any HVAC services done. Price wasn't unreasonable either.
Extremely Happy With Their Service
BW Cook put in our entire new system 3 years ago. We have been extremely happy with their service. We also carry their yearly Preferred Service Warranty. Highly recommend them!
Very satisfied with the service
Great experience with BW Cook. Scheduling was easy, and communication was excellent. The technician called before arriving, and I received updates by text and email, including a link to track their location and estimated arrival time.
They quickly identified the root causes of both issues, explained everything clearly, and provided a quote before starting the work. They repaired a sewage sump pump and a leaking copper pipe efficiently and professionally.
Very satisfied with the service and would definitely recommend BW Cook!
Robert was exceptional
Robert was exceptional. He explained everything that he did. He was very knowledgeable about our system and very polite.
Excellent Service
Excellent service! He made sure I knew exactly what caused the problem and how to avoid it happening again.
Very knowledgeable and thorough
Rollie was very knowledgeable and thorough. Did a great job. Would definitely call for future service.
I was very pleased with the service
I was very pleased with the service I received today. Not only did Isaac Pelfrey show up earlier than expected, he was very informative and walked me through everything he was going to do next to get my AC working. I hope that they send him out the next time anything goes wrong. Thank you!!!! Sherry Vaughn 8/26
Michael was amazing
Michael was amazing, very thorough and explained everything. My unit is 11 years old and in great condition. He sent pictures of everything. Very professional.
Will Is a Rockstar
My AC compressor failed after storms and voltage issues. BW installed the system, so I contacted them for service. They sent tech William Herring. Will is a Rockstar; he asked all the right questions, and his knowledge is outstanding, as is his etiquette and customer skills. I could not have asked for a better experience or outcome.
I Wish I Could Give More Stars!
I wish I could give more stars! I had a leak issue and within a few hours three technicians were coming in and getting the job done!
They Were Very Thorough
They were very thorough in deciphering the issue. They offered multiple options to potentially fix our issues. We decided to have our system replaced. They had great options with incentives (like paying our first 6 months for us) as well as reasonable monthly payments through financing. They were friendly and not high pressure. They made every effort to help accommodate us in getting our new system installed as soon as possible. Would recommend them to anyone needing a new furnace, AC, or complete system.
Always pleased with their service
Showed up at the scheduled time. I was notified in advance of the time and the name of the technician. The tech also called and let me know when he would arrive. They are always great and this time was no exception. He kept me informed of what he was doing and did a thorough job. Always pleased with their service.
Pleasant, Professional, and Thorough
The person that came to our house called ahead of time and arrived promptly after he called. He was pleasant and professional, and always talked to me with the intent of explaining things, rather than acting like I should know everything or that he didn't care. He was thorough in his analysis and provided several options for remediation without pressuring me into anything.
New A/C and furnace installed
New A/C and furnace installed. Well done.
Thank you and God bless.
Pricey but really excellent service
Pricey but really excellent service. They are always able to fix things the same day, and they get it right the first time.
Efficient and Did a Great Job
I had a plumbing emergency, and my guys were efficient and did a great job!
Phil was great
Phil was great. Knowledgeable, honest, very professional. Highly recommend this company.
