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Roland J. Down Service Experts
Proudly serving the Greater Albany Area since 1952
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 9/30/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Jul 1, 2026
- Sep 30, 2026
$0 diagnostic for Maintenance+ members. Valid for new and active members. The $0 fee applies only when recommended repair is completed and paid at time of service.
Promotion valid for service visits occurring 3/16/26 – 8/31/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Aug 31, 2026
Managing your heating, cooling, plumbing, and electrical needs doesn’t have to be overwhelming. Roland J. Down Service Experts offers dependable service and support for homeowners and businesses across Albany, Clifton Park, Mechanicville, Waterford, and surrounding Capital Region communities. Proudly serving the Greater Albany Area since 1952, we’re here to help you maintain reliable comfort, safety, and energy efficiency at home.
Whether you need an AC replacement, a plumbing repair, or an electrical inspection, our experienced professionals provide whole-home solutions you can count on. From seasonal HVAC maintenance to system upgrades and urgent repairs, every service is tailored to fit your home’s specific needs—helping your equipment run better, longer, and more efficiently.
Roland J. Down Service Experts combines local experience with the reliability of a recognized national network. As part of the Service Experts family, serving communities nationwide since 1996, we offer the latest tools and training to deliver consistent, high-quality service—right here in the Capital Region.
Our technicians are licensed, bonded, insured, and ACE-certified, following strict manufacturer and safety guidelines for every project. Each job is backed by the Service Experts Guarantee, so you can feel confident your home’s systems are serviced with care and precision.
Ongoing Protection with Our Membership Plans
Planning for unexpected home repairs can be challenging, but protecting your home’s most vital systems is what we do best. Our membership plans make it easier to manage routine maintenance and protect your biggest investments.
Service Experts Advantage Program™: Upgrade your heating and cooling system with no upfront cost. Your monthly fee covers parts, labor, annual tune-ups, and priority service whenever you need it most.
Maintenance+ Membership: Keep your HVAC, plumbing, and electrical systems in top shape year-round. Get regular checkups, repair discounts, priority scheduling, and improved system performance.
These plans offer peace of mind and greater system reliability—so you're ready for whatever comes next.
Serving the Greater Albany Area Since 1952
For over 70 years, Roland J. Down Service Experts has proudly supported homeowners throughout Halfmoon, Clifton Park, Malta, Cohoes, Latham, and the broader Albany area. Whether upgrading your HVAC system, replacing old plumbing, or preparing for seasonal changes, our team delivers timely, dependable service—and genuine local know-how.
We pride ourselves on offering complete solutions with friendly support, honest communication, and efficient service times. Wherever you are in the Capital Region, we’re here to help keep your home running smoothly.
Call (518) 665-3248 to book with a team that knows your area.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From emergency repairs to routine maintenance, we respond quickly to keep small HVAC issues from becoming major disruptions.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
Rooted in Local Service. Backed by a National Network.
Roland J. Down Service Experts is proud to be part of the nationwide Service Experts team, providing communities across the country with expert home services since 1996. This national connection gives our East Clifton Park-based team access to the latest training, advanced tools, and repair techniques while delivering reliable, community-focused service.
From Halfmoon and Clifton Park to Mechanicville and Latham, our technicians understand the regional climate, housing styles, and the unique service needs of Albany-area homeowners. When you choose Roland J. Down Service Experts, you’ll receive local attention backed by the strength and support of a nationally trusted brand.
"Everyone was on time, courteous, and knowledgeable."
K
"Angel and his apprentice showed up in the communicated time slot and completed the maintenance work quickly."
D
"Service technicians were very prompt and informative."
T
"Garrett was polite and professional—he explained everything he was doing and completed my maintenance in a timely manner."
N
"Arrived quicker than anticipated and fixed our issue quickly!"
J
"Angel Lopez did an excellent job replacing two water shutoff valves and located the water pressure problem on my hot water line."
A
"Tech was on time and friendly and was able to fix our A/C fast."
C
"Our technician was prompt, respectful, and gave a thorough explanation of the services he performed."
L
"They were on time, efficient, professional, and friendly."
F
"He was very friendly and efficient. Left me pleasantly satisfied that my appliances were in good working condition."
K
"Great team of installers led by Nick."
C
"Very professional with concrete answers."
M
"He went above and beyond to fix the problem."
B
"They check in on a regular cycle so that I don't have to remember, and the servicepersons always explain their work clearly and in detail."
C
"Honest, knowledgeable, and reasonably priced — exactly what you want in an HVAC company."
R
"The two techs, Brian and Ethan, were very professional, courteous, and accommodating."
J
"He got on the horn with his manager and with the manufacturer and got approval for a replacement."
K
"He was great to work with."
D
"Please remember, you are also paying for his knowledge and skill."
W
"He took care of every issue and was transparent the whole time with a very professional manner."
D
"Did an amazing job, polite and professional."
p
"RJD Service Experts has been a great asset being sure our heat/air conditioner is set for winter/summer and ready for the elements."
A
"Jordan S was early, professional, and explained things in a clear and concise manner."
R
"Keshawn and Austin went above and beyond what was expected."
L
"The technician was very professional and knowledgeable."
D
"They have been very kind and honest, and I would recommend them to anyone."
J
"Edward T., the repair guy, was courteous, went right to work, and got our toilet working again."
C
"He answered every question completely and honestly."
P
"Noble was very personable, knowledgeable and answered all my questions with satisfaction."
B
"I am very happy with the plumbing job they performed."
We couldn't be more satisfied
Great! During an annual exam, Ron and Jordan discovered a problematic leak within our 18-year-old condenser. Ron said they could either trace the leak or replace the system at a time of our choosing. Justin and Walter replaced the whole system in 4.5 hours! Everyone was on time, courteous, and knowledgeable. We were very impressed and couldn't be more satisfied with the work and the product.
I remain happy with their service
Angel and his apprentice showed up in the communicated time slot and completed the maintenance work on our on-demand hot water system quickly. I remain happy with the service of Roland J. Down Service Experts.
Service Technicians Were Very Prompt
Service technicians were very prompt and informative. I would recommend Roland J. Down Service Experts.
Garrett was polite and professional
Garrett was polite and professional—he explained everything he was doing and completed my maintenance in a timely manner, being very respectful of my property. I am very happy to be an Advantage Member.
Arrived Quicker Than Anticipated
Arrived quicker than anticipated and fixed our issue quickly!! Highly recommend.
Great service and work that's reliable
Angel Lopez did an excellent job replacing two water shutoff valves. Also located the water pressure problem on my hot water line. I have always used RJ Down for my furnace and they have done several plumbing issues I've had. Great service and work that's reliable and complete.
Tech Was On Time and Friendly
Tech was on time and friendly and was able to fix our A/C fast. The cost was reasonable for the repair.
Prompt, Respectful, and Thorough
Our technician was prompt, respectful, and gave a thorough explanation of the services he performed, his findings, and backed them up with pictures.
Excellent experience
Ethan and Thorne installed our new heating system. They were on time, efficient, professional, and friendly. They addressed my concerns when I had questions. They cleaned up after the job was done, and I would certainly recommend asking for these two installers if you are considering doing business with Roland J. Down. Excellent experience.
Very Friendly and Efficient
Dhanesh Persaud did an admirable job doing my yearly furnace and water heater check-up. He was very friendly and efficient. Left me pleasantly satisfied that my appliances were in good working condition. I purchased a new filter for the furnace. Patrick Ravida did a thorough inspection of my electrical working. He too was pleasant and appeared most qualified.
Great team of installers
Great team of installers led by Nick. Kept me in the loop on progress and left the house in perfect condition. It was a 3-day split unit install.
Top notch crew
This was a top notch crew. Very professional with concrete answers. Thanks.
I would highly recommend Avi
Avi, the tech that serviced my furnace, was very polite, knew what he was doing, respected my space, and kept me up to date on what was happening with my furnace. He went above and beyond to fix the problem. He was very clean, and he kept his personal equipment and my property pristine! I would highly recommend Avi for any HVAC service. Roland J. Downs never disappoints, which is why I switched to them to care for my HVAC needs. I would highly recommend this company, plus their General Manager, Justin Wright, is very personable, intelligent, and dedicated to providing his customers the very best! Thank you all very much.
Preventative Maintenance Contract
I have the preventative maintenance contract with R.J. Downs, and it is a good deal. They check in on a regular cycle so that I don't have to remember, and the servicepersons always explain their work clearly and in detail.
Honest, knowledgeable, and reasonably priced
Roland J. Down came through for our family when we really needed it. Our thermostat lost power and the AC stopped working during a stretch of hot weather, and they got a technician out quickly. Clint diagnosed the real problem — a wiring issue behind the thermostat that wasn't obvious — and had it fixed and running again. On top of that, the price was extremely fair. This isn't the first time they've earned my trust: they've done excellent work at my own home too, and now they've taken great care of my mother's house. Honest, knowledgeable, and reasonably priced — exactly what you want in an HVAC company. Highly recommend.
Very professional, courteous, and accommodating
Recently had heating system upgraded by Roland J. Down. The reason we chose this company to do the work is because of the satisfactory work they did to our home in the past. The two techs, Brian and Ethan, were very professional, courteous, and accommodating. Their explanation of how the system operates, along with further details necessary to maintain the system, was exceptional. My dad always used this company, and I will continue to do so!!!
He Got It Done
My tech, Zhairon Welch, according to the reminder text I got, went the extra 10 miles to get the right thing done. I had a tankless water heater that was less than a year old and leaking. It was a past service issue that never was resolved. He got on the horn with his manager and with the manufacturer and got approval for a replacement. It was the right thing and he got it done.
Very Efficient and Personable
Jordan was very efficient and very personable. He was great to work with. Thank you, Jordan!
Brad R. is highly aggressive
23 July 2026,
I have been a customer for many years, and I've dealt with HVAC technicians from Roland J. Downs. These HVAC technicians pass the work order to other technicians. The reason: lack of experience or knowledge. Please reference the work orders with my name.
I had the pleasurable experience of two highly aggressive HVAC technicians from Roland J. Downs and Brad R. I know that James left the company and Brad R. is still there.
Brad R. is highly aggressive, he recommends on how to fix the problem, and it is up to the customer to go with the repair or not. On my oil boiler, many of the components were not working at 100%. Plus, he found other faults with different components of the oil boiler. He repaired them all. He also adjusted the efficiency from 83% to 85%, where others said, "83% is great." Total invoice: $2000, service call, labor, and parts. Please remember, you are also paying for his knowledge and skill. All services were covered by the Service Advantage Program, which covered everything.
Now, a very sad note.
Since Brad R. is the only HVAC technician who maintains my system, I've sent a number of letters to this company on Brad R.'s excellent performance and skill. I guessed the letters were mis-sent or FILE 13. I hope Brad R. receives praise from the company.
I also hope that this review is reviewed by staff members who care about the service technicians.
Stellar Job During My Airbnb Stay
I had a technician, Avinaush, do a stellar job while I had guests staying in my Airbnb. He took care of every issue and was transparent the whole time with a very professional manner.
Did an amazing job
Austin and Keshawn were here and did an amazing job, polite and professional.
RJD Service Experts Has Been a Great Asset
RJD Service Experts has been a great asset, being sure our heat/air conditioner is set for winter/summer and ready for the elements. Thank you to the technicians; we’re very professional and on time!
Would Highly Recommend
Jordan S was early, professional, and explained things in a clear and concise manner. Roland J Downs is fortunate to have him on their team. Would highly recommend.
Went above and beyond
Keshawn and Austin came at last and went above and beyond what was expected. Cleaned the condenser and overall amazing job.
Very professional and knowledgeable
The technician was very professional and knowledgeable. Service was quick and efficient.
Antonio was top notch
We contacted the company and we actually had an appointment the same exact day. Our service technician Antonio Stella was very courteous and prompt. I brought him to the basement to check for gas leaks, which he was able to detect. I then brought him upstairs to the kitchen where he was also able to detect a gas leak behind our stove. He contacted customer service and was able to schedule maintenance for the three leaks to be fixed within the next two days. Thankfully these leaks are not too bad. They have been very kind and honest, and I would recommend them to anyone. Antonio was top notch and he was able to ease my 75-year-old mother's mind. This is the second company that has come to look at the issue and with the first we never heard back from. Thank you, Roland J. Down, for your excellent service.
Sincerely,
The Murphy/Sebastian Family
Very Pleased with Service to Repair Toilet
Very pleased with service to repair toilet. Used online booking and was able to quickly get an appt with service person. Edward T., the repair guy, was courteous, went right to work, and got our toilet working again. Hurray! Will def call Roland J. Down in future. C. B. Edwards
The rep was outstanding
The rep (Haresh.P) was outstanding. He answered every question completely and honestly.
Very Personable and Knowledgeable
Today Noble R., Roland J. Down’s service tech, did a maintenance check on my central air conditioner. Noble was very personable, knowledgeable and answered all my questions with satisfaction. Thank you, Noble R., for your expertise and advice.
Great service!
Great service! I am very happy with the plumbing job they performed. Keep up the good work!
