Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC, and plumbing services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
Roland J. Down Service Experts
Serving the Greater Albany Area since 1952
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system
Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.
Offer valid 3/16/26–5/16/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.
Promotion valid for service visits occurring 3/16/26 – 4/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Apr 30, 2026
Managing your heating, cooling, plumbing, and electrical needs doesn’t have to be overwhelming. Roland J. Down Service Experts offers dependable service and support for homeowners and businesses across Albany, Clifton Park, Mechanicville, Waterford, and surrounding Capital Region communities. Proudly serving the Greater Albany Area since 1952, we’re here to help you maintain reliable comfort, safety, and energy efficiency at home.
Whether you need an AC replacement, a plumbing repair, or an electrical inspection, our experienced professionals provide whole-home solutions you can count on. From seasonal HVAC maintenance to system upgrades and urgent repairs, every service is tailored to fit your home’s specific needs—helping your equipment run better, longer, and more efficiently.
Roland J. Down Service Experts combines local experience with the reliability of a recognized national network. As part of the Service Experts family, serving communities nationwide since 1996, we offer the latest tools and training to deliver consistent, high-quality service—right here in the Capital Region.
Our technicians are licensed, bonded, insured, and ACE-certified, following strict manufacturer and safety guidelines for every project. Each job is backed by the Service Experts Guarantee, so you can feel confident your home’s systems are serviced with care and precision.
Ongoing Protection with Our Membership Plans
Planning for unexpected home repairs can be challenging, but protecting your home’s most vital systems is what we do best. Our membership plans make it easier to manage routine maintenance and protect your biggest investments.
Service Experts Advantage Program™: Upgrade your heating and cooling system with no upfront cost. Your monthly fee covers parts, labor, annual tune-ups, and priority service whenever you need it most.
Maintenance+ Membership: Keep your HVAC, plumbing, and electrical systems in top shape year-round. Get regular checkups, repair discounts, priority scheduling, and improved system performance.
These plans offer peace of mind and greater system reliability—so you're ready for whatever comes next.
Serving the Greater Albany Area Since 1952
For over 70 years, Roland J. Down Service Experts has proudly supported homeowners throughout Halfmoon, Clifton Park, Malta, Cohoes, Latham, and the broader Albany area. Whether upgrading your HVAC system, replacing old plumbing, or preparing for seasonal changes, our team delivers timely, dependable service—and genuine local know-how.
We pride ourselves on offering complete solutions with friendly support, honest communication, and efficient service times. Wherever you are in the Capital Region, we’re here to help keep your home running smoothly.
Call (518) 665-3248 to book with a team that knows your area.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From heating to plumbing, we respond quickly to keep small issues from becoming big problems.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
Rooted in Local Service. Backed by a National Network.
Roland J. Down Service Experts is proud to be part of the nationwide Service Experts team, providing communities across the country with expert home services since 1996. This national connection gives our East Halfmoon-based team access to the latest training, advanced tools, and repair techniques while delivering reliable, community-focused service.
From Halfmoon and Clifton Park to Mechanicville and Latham, our technicians understand the regional climate, housing styles, and the unique service needs of Albany-area homeowners. When you choose Roland J. Down Service Experts, you’ll receive local attention backed by the strength and support of a nationally trusted brand.
"Isaiah Boyd was very knowledgeable and did an excellent job."
J
"Excellent tech! Professional, thorough, neat, and friendly!"
r
"He took his time, analyzed the situation, found the root cause and went above and beyond."
A
"Haresh Persaud is a true professional, knowledgeable and meticulous with details."
M
"Very thorough."
B
"Great service from Shamel! Highly recommended!"
O
"They gave an excellent explanation of the benefits of the heating system chosen."
K
"Would use them again and definitely, definitely ask for Angel Lopez."
K
"They fixed the issue and installed a new toilet quickly and professionally."
J
"Analyzed problem, quoted cost, then went to work immediately."
A
"Very nice and professional!"
M
"Reliable and skilled technician provides routine and unexpected response with 100% confidence from us."
R
"Technician was very prompt and professional, checking both heating and cooling."
M
"Despite his busy schedule, he remembered that I was at work nearby and made sure to give me a 45 minute heads up for his arrival."
D
"He explained his inspection process very well and offered to return for any problems I may experience in the future."
C
"From start to finish everything went very smoothly with our technician."
D
"Team is very attentive and efficient. Happy with the service received."
T
"Very good service. Explained everything."
J
"They were able to come out and get me up and running again within a few hours of me calling and asking for help."
B
"They always address any issues, big or small, in a timely fashion and communicate their progress!"
B
"Very fast and expertly done."
M
"Blessin and Anthony were quick, efficient, professional, and did a great job."
D
"Ed was polite, professional and got the job done quickly with excellent service."
S
"Fast response and friendly service."
D
"Quickly diagnosed a complex issue and provided information in an understandable manner."
B
"Discovered problem on Friday night, had a crew come over Sunday to evaluate and had a new furnace up and running on Monday."
J
"Absolutely amazing emergency service. Highly recommended Roland J Down and specifically Dern."
C
"They were quick and informed of new systems."
A
"They took the time to explain the work they did and what repairs were needed."
J
"Dale, Zhairon, and Eric W provided thorough and professional service."
Very knowledgeable technician
The technician, Isaiah Boyd, was very knowledgeable and did an excellent job.
Excellent tech!
I had both my AC unit and furnace serviced by Jordon S. Excellent tech! Professional, thorough, neat, and friendly! Thank you.
Randy K. is amazing and very friendly
Randy K. is amazing and very friendly. He took his time, analyzed the situation, found the root cause, and went above and beyond. Randy indicated that, should there be any other problems, we could ask for him specifically, and that was important to me.
A True Professional
Haresh Persaud is a true professional. I found him to be knowledgeable and meticulous with details. Always happy to respond to questions and extremely patient when it comes to clarifying different options to extend the life of my HVAC. When we will need a service maintenance expert, we will always request Roland to send him to our home!
Great Service
Great service. Very thorough. Serviced my hot water system and air conditioning. Thank you, Austin.
Highly recommended!
Great service from Shamel! It was a tough job and he got it done. No matter the additional work required, he didn't finish the job until everything was working great. Highly recommended! Good job, Roland J. Down.
A great professional team
A great professional team. They gave an excellent explanation of the benefits of the heating system chosen. The team was very prompt to attend any needed situation and solve the problems that arose.
Impressive business, impressive technician
It was a great experience. The tech they had come, Angel Lopez, wound up coming early, which I was thrilled with, and he was excellent. He was polite, laid-back, did the job in no time flat, would use them again, and definitely, definitely ask for Angel Lopez. I wouldn’t go anyplace else. As a matter of fact, impressive business, impressive technician. Thanks, Angel, for making this so easy and affordable.
Excellent plumbing service!
Excellent plumbing service! They fixed the issue and installed a new toilet quickly and professionally. Everything works perfectly, communication was clear, and they left the area spotless. Highly recommend for services!
Courteous and Friendly Service
Shower, toilet, and sink not draining properly. Randy arrived in window time frame. Analyzed problem, quoted cost, then went to work immediately. Problems solved, cleaned up afterward. Courteous and friendly. Statement arrived via email shortly after departure.
Caleb K Did a Great Job
Caleb K did a great job! Very nice and professional!
Quality service never disappoints
Quality service never disappoints. Reliable and skilled technician provides routine and unexpected response with 100% confidence from us. Trust accompanies our loyalty to Roland J. Down.
Technician was very prompt and professional
Had annual maintenance performed on the A/C system. Technician was very prompt and professional, checking both heating and cooling. Scheduling services are easy to do and responsive to homeowner needs. The maintenance contract is a plus.
Steven went above and beyond
Steven went above and beyond for my service call today. He noticed I'm in the military and, without hesitation, he looked into any and all discounts he could provide me. Despite his busy schedule, he remembered that I was at work nearby and that I'd have to step out of work to run home and grant access to the appliances, so he made sure to give me a 45 minute heads up for his arrival. Upon arrival, he found my issue within minutes. This guy needs a promotion.
Excellent Annual Maintenance
Haresh Persaud did an excellent job performing the annual maintenance on my central air unit. He explained his inspection process very well and offered to return for any problems I may experience in the future. Thank you, Haresh!
Great service! 100% would recommend
From start to finish everything went very smoothly with our technician. He was able to replace our two toilets same day and was really easy to work with and very respectful! Great service! 100% would recommend this company.
Happy with the service received
Came home to furnace not working. Brandon had the issue diagnosed in short order and gave an excellent explanation of the actions and timeline for the remediation. The team is very attentive and efficient. Happy with the service received.
Very Good Service
Very good service. Explained everything. Tech was Steven Bevan. Great service.
Great Fast Service
Great fast service. I had a major plumbing issue that occurred over a holiday weekend, and they were still able to come out and get me up and running again within a few hours of me calling and asking for help. Thank you to Randy K. and Ed T. for all the work you did to get my pipes unclogged!
Always professional and efficient
Roland J Down are always professional and efficient. They always address any issues, big or small, when they come and are always done in a timely fashion and communicate their progress!
Very friendly and personal
Very friendly and personal. Did a great job. Very fast and expertly done. I'd recommend them to everyone.
Quick, efficient, and professional
Blessin and Anthony were quick, efficient, professional, and did a great job. Hope to have them for every service.
Superior Service from Ed Turner
Today, Ed Turner from Roland J. Down came and unclogged my toilet. Ed was polite, professional and got the job done quickly, and everything was done with excellent service. He took time out to pet my dogs and gave them attention. That meant the world to me. I would recommend this company and Ed Turner to anyone looking for superior service.
Fast response and friendly service
Fast response and friendly service. Found our problem and recommended ways to avoid problems in the future.
Venkatesh was fantastic
Venkatesh was fantastic, quickly diagnosed a complex issue, and provided information in an understandable manner. He was able to get everything up and running in no time! I will be sure to contact him specifically for any future issues!
Now, That Is Service
Great experience! Came off a two-week vacation to find everything working with our furnace and after raising it a few degrees to take the chill out, our furnace of 28 years called it quits. Called Roland J. Downs and they were out on a Sunday, assessing the situation and discovered a non-repairable problem. Ordered another Lennox and scheduled the install for Tuesday, but they called on Monday and asked if they could come over a day early. Discovered problem on Friday night, had a crew come over Sunday to evaluate, and had a new furnace up and running on Monday. Now, that is service. All involved were great, as was Patrick the installer. Would highly recommend this company. A side note that this furnace had an inducer motor go bad two years ago and I called another company and they told me it would be two weeks. Called Roland J. Downs and they were scheduled just a few days out. I diagnosed the problem myself and replaced the motor, but they would have been one of just a few companies that had my back.
Absolutely amazing emergency service
Absolutely amazing emergency service. The technician, Dern, was professional, kind, and extremely knowledgeable. He found the issue in 5 minutes, explained it, and repaired within 15 minutes. Total bill was $99! Highly recommended Roland J Down and specifically Dern.
Very Nice
Dale, Zhairon, and Eric W. Very nice. Called before arriving. They were quick. Informed of new systems.
Always pleased with the services
We have used Roland J. Down for many years and are always pleased with the services that are provided. Today, Dale, Zhairon, and Eric W. serviced our AC, doing a very competent and thorough job. They took the time to explain the work they did and what repairs were needed. Thanks very much!
Thorough and Professional Service
Dale, Zhairon, and Eric W did a thorough and professional service.
