Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 1/7/26 through 2/28/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule.
Jan 7, 2026
- Feb 28, 2026
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
Up to $1,800 in rebates when you purchase a qualifying Lennox HVAC System
System rebate requires the purchase of an indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual unit offers. Rebate offer valid from 1/19/26 through 2/13/26 and must be installed by 2/20/26. Claim rebate by March 22, 2026; rebate is paid in the form of a Lennox prepaid Mastercard®.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment brands and offers vary by Service Experts location, call your local Center for more details.
Feb 5, 2026
- Feb 13, 2026
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
G
"Explained everything about the heating system and filters and answered my questions about the humidifier."
R
"Was courteous, respectful, and informative throughout the visit."
K
"Rafael was on time, polite, and thorough."
w
"Professional and informative."
L
"Adrian was very kind and professional about everything he did today."
H
"He has always been friendly, answers all of my questions, and makes sure I understand everything he's doing and why."
M
"Excellent installation, explanation and going the extra mile."
C
"Gavin serviced the furnace and humidifier today. His work was excellent and efficient."
C
"Adrian was very helpful, kind, and professional!"
E
"He was so polite and very helpful in letting us know about our furnace."
J
"They finished the service promptly and provided me with a lot of options for my other appliances (with no pressure)!"
l
"He was very respectful of my property and very knowledgeable about his job."
N
"We have worked with Rolf Griffin for years and never been disappointed."
M
"Gavin was on time, knowledgeable, and friendly."
D
"Gavin did a great job servicing my aunt’s furnace."
S
"He was here on time and explained everything well."
S
"Clean, attentive to details, and a thorough job."
S
"Every interaction with Rolf and their team is exceptional."
D
"Matt and David did an excellent job."
P
"He told me the things I didn't know about my thermostat and HVAC system."
M
"Thank you Rolf Griffin Service Experts for sending us a very qualified and knowledgeable technician, Jessie Garcia."
M
"Rolf Griffin has been servicing my heating/cooling systems for 18 years."
T
"Very satisfied with the work and the dependability and friendly place."
M
"Raphael did a great job in maintaining my HVAC system today. He was very personable and very efficient."
K
"They did the seasonal maintenance on our furnace. They were very personable and, when they were finished, explained everything very clearly."
A
"Jalen was friendly and professional."
E
"He was prompt and did the service quick and thorough!"
C
"Chuck is very thorough and knowledgeable in HVAC."
B
"Gavin went out of his way to explain everything and even helped with other questions."
R
"I was very satisfied with Gavin and David’s cleaning and inspection service."
Gavin arrived on time
Gavin arrived on time. Explained everything about the heating system and filters. He also answered my questions about the humidifier. Nice job.
I’m a Happy Customer
Just had my service appointment; Chase reached out ahead of time. Was courteous, respectful, and informative throughout the visit. Got the job done, and I’m a happy customer.
Polite and Thorough Service
Rafael was on time, polite, and thorough with his work.
Highly Recommend
Highly recommend. Professional and informative. Always a pleasure to work with.
Very Kind and Professional
Adrian was very kind and professional about everything he did today, and talked to my grandma.
Chase has been an amazing technician
Chase has been an amazing technician! He has been here the last 2 times for my checkups and has always been friendly, answers all of my questions, and makes sure I understand everything he's doing and why! Prompt and courteous! Always a pleasure!
Fantastic Service
Excellent installation, explanation and going the extra mile. Seth and Devan showed up on time, respectful and friendly. We have a new water heater humidifier! Thank you both!!! Yesterday Andrew provided excellent service for our scheduled maintenance service. We realized we were supposed to be getting but weren't. He had no idea, but he went over and above! Cory was very involved, offering only what he felt we needed! Fantastic service!! Cory discussed a need for a new water heater and humidifier. We agreed and the next day Seth and Devan arrived and took care of it.
Thank you so much!
His work was excellent and efficient
1-28-26
Gavin serviced the furnace and humidifier today. His work was excellent and efficient. Gavin was polite and professional as well. He deserves a 5-star rating.
Very Helpful, Kind, and Professional
Adrian was very helpful, kind, and professional! Great service as always!
Great Customer Service
Gavin was the technician that came to our house. He was so polite and very helpful in letting us know about our furnace. Great customer service. I would like to rate Gavin at 6 stars...
Great service call today
Great service call today by Rafael and David! They finished the service promptly and provided me with a lot of options for my other appliances (with no pressure)! Much appreciated.
Work Above Expectations
Chuck (1567) was the service tech for both of my furnaces today. He was very respectful of my property and very knowledgeable about his job. If he is our technician for any future work I am absolutely confident his work will be above expectations.
We Have Worked With Rolf Griffin for Years
Addition 1/26/2026
Rolf Griffin has provided us services, repairs, and maintenance of our heating and air conditioning systems for the 40 years we have lived in our home. When the temperature was 4 degrees outside last night and our furnace was out, they provided the excellent service we have come to expect. Rafael was courteous, friendly, and fixed our problem quickly, explaining to us what he was doing along the way. Back to our nice warm home! Having an Advantage plan is a great way to go to maintain our system and get repairs done.
**** I am NOT a fan of the after-hours answering service used when the office is closed. Many mistakes (using wrong phone #, promising a call back, etc.). But the expert service from the technician makes it worth that minor irritation! Rafael was great!
Addition 1/30/2020
*****
They say when it rains, it pours! Happily enjoying the new furnace, my husband noticed our hot water was just not hot. On inspection, our hot water heater was out. There was no question who to call: Rolf Griffin, who does plumbing, too! Ryan T came out the same evening and restarted it, waited, and delivered the bad news it had heated its last tankful of water. Oh, and by the way: from the tag on it, the heater was 15 years old!! So this morning (after a call, and on time as always!!) Ryan T called, and he and Bryan K neatly and efficiently installed a new one! Again, no mess, great explanations and question answering, and we're all set. Great job, guys!
PS. An important part of their team was Jordan, who was our consultant who set up the furnace installation as recommended by Nick, our service person three weeks ago! He gave us options after listening to what we were looking for.
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Addition 1/29/2020:
*****
For all the reasons stated in my review three weeks ago regarding the Service program, today we had a new furnace, air conditioner, and humidifier installed! A four-person team consisting of Ryan, Cornelio, Adam, and Abe arrived (following a phone call to announce their on-time arrival) and got right to work. Each of them was polite, professional, and confidence-inspiring. Throughout the day, I received updates of their progress and was given an opportunity to ask questions. They each donned shoe covers whenever they entered our home. They placed cloths and a plastic runner to protect our flooring as they worked. There simply was no evidence they had replaced our entire heating/cooling system inside and out! Everything was immaculate! When the work was done, I was shown the new equipment, thermostat, and paperwork. I was asked often if I had questions, but the explanation was so complete I had very few. I can't say enough about this professional, friendly group and Rolf Griffin as a company.
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We have worked with Rolf Griffin for years and never been disappointed. I highly recommend their service agreement to avoid surprise repairs, etc. Shout out to Nick Vandersloot, who serviced our furnace today! Did a thorough job, answering questions and explaining as he went.
On Time, Knowledgeable, and Friendly
Gavin was on time, knowledgeable, and friendly. He took the time to review my system with me.
Gavin Did a Great Job
Gavin did a great job servicing my aunt’s furnace and is a very dedicated employee.
Great service today by Gavin
Great service today by Gavin! He was here on time and explained everything well. He was super friendly and professional.
Rafael did a great service
Rafael did a great service on our heating system service. Clean, attentive to details and a thorough job. Answered all my questions. Can't get any better.
Every interaction is exceptional
Everyone we work with has been professional, friendly, and done great work. Had Nick V recently and he was outstanding. Would give more stars if possible.
November 2024 - Had Ryan, Justin, and Cody out yesterday, and again every interaction with Rolf and their team is exceptional. From communication to their work, I can't more highly recommend them.
December 2025 - Gavin was out today for annual furnace service, and as always, great service, thank you!
Drew and James came out last night at 9:00 PM on an emergency call as ice had built up in the flue causing the furnace to shut down. Had heat back on in short order! Very thankful for the great service!
Yearly Furnace Review Was First Rate
Today's yearly furnace review was first rate. Matt and David did an excellent job. They are a credit to your corporation.
Matthew Berg was very helpful
Matthew Berg was very helpful. He told me the things I didn't know about my thermostat and HVAC system. Now I am much more comfortable.
Very qualified and knowledgeable technician
Thank you, Rolf Griffin Service Experts, for sending us a very qualified and knowledgeable technician, Jessie Garcia, who completed the job very efficiently on 02/21/2018.
Servicing My Systems for 18 Years
Rolf Griffin has been servicing my heating/cooling systems for 18 years, including my new system in 2024. Chuck (1567) was here today for spring service, and everything is all green!
Very Satisfied with the Work
Very satisfied with the work and the dependability and friendly place. Jalen always does a great job and is very professional and friendly and answers any questions and concerns we have. Thanks, Jalen.
Raphael Did a Great Job
Raphael did a great job in maintaining my HVAC system today. He was very personable and very efficient. It was a great experience for me, and I look forward to Raphael's helping me in the future. Way to go, Raphael!
Did a Great Job on Our Furnace Maintenance
Update: Gavin just did a great job on our furnace maintenance. Very nice and clearly explained everything.
Nathan 531 and Jennifer 581 did a great job. They did the seasonal maintenance on our furnace. They were very personable and, when they were finished, explained everything very clearly.
Friendly and Professional
Jalen was friendly and professional and took care of the maintenance.
Excellent job servicing the furnace
Chuck 1567 did an excellent job at servicing the furnace unit! He was prompt and did the service quick and thorough! Thank you!
Very Thorough and Knowledgeable
Chuck is very thorough and knowledgeable in HVAC. I will definitely be requesting him for future appointments.
Another Wonderful Experience
Another wonderful experience with Rolf Griffen. Gavin went out of his way to explain everything and even helped with other questions. Thank you so much!
Very Satisfied with Cleaning and Inspection
I was very satisfied with Gavin and David’s cleaning and inspection service yesterday.
