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About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • Up to $1,500 Off New HVAC System

    Discount varies based on system type: $800 off Single stage systems, mini-split system, boilers, $1,000 off 2 stage systems, or $1,500 off Modulating systems.

    Offer valid on qualifying new system installations. Promotion must be claimed by 12/31/26 and installed by 1/7/27. Nov 4, 2026 - Dec 31, 2026
  • $79 Drain Cleaning

    Regularly $235. Valid for one drain only. Must have an accessible ground level clean out.

    Offer not valid on prior purchases and may not be combined with other offers outside of membership discounts. GTM tab Nov 4, 2026 - Dec 31, 2026
  • No Payments Until 2027

    With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.

    Valid on new Advantage Program lease agreements from 7/1/26 to 12/31/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule. Nov 3, 2026 - Dec 31, 2026
  • NEW HVAC SYSTEM as Low as $155/Month

    NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.

    Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
  • Members Exclusive: 15% Off Services and Repairs

    As a Maintenance+ member, you automatically receive discounts on all services and repairs.

    See your signed Maintenance+ Membership agreement for full terms and conditions.
  • Earn Up to $1,800 in Rebates When You Purchase or Lease a Qualifying Lennox System

    System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual offers.

    Rebate offer valid from until 12/4/26 and must be installed by 12/11/26 and submit claims by 1/10/27. Rebate is paid in the form of a Lennox prepaid Mastercard. All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment varies by Service Experts location, call your local Center for more details. GTM Tab - Lennox centers Sep 19, 2026 - Dec 4, 2026
  • Member Exclusive: Extra $200 Off Installation When Upgraded to an Advantage Lease Program

    Receive an additional $200 off installation cost of new system lease. Available to new and existing active Maintenance+ members.

    Customers who execute a qualifying lease agreement for a new HVAC, Indoor Air Quality, Water Heater, or Water Treatment system by December 31, 2026, and complete installation by January 7, 2027 will receive a $200 credit applied to the installation portion of the transaction. Offer cannot be combined with other installation credits unless expressly stated. Offer may be modified, suspended, or withdrawn as permitted by law. Nov 4, 2026 - Dec 31, 2026
  • Member Exclusive: $0 Diagnostic Fee with Paid Repair

    Waived diagnostic fee for Maintenance+ members. Valid for new and active members.

    The $0 fee applies only when recommended repair is completed and paid at time of service. Promotion valid for service visits for new and existing Maintenance+ members. See your signed Maintenance+ Membership agreement for full terms and conditions.
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Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • A
    "Suzanne is truly a pleasure to talk to on the phone, and I appreciate her patience and her positive attitude!"
  • H
    "Stanley is a great technician, very knowledgeable, and in general I am always very satisfied with his work."
  • M
    "David V and Lazaro: great service."
  • M
    "He did not cut corners and explained everything clearly."
  • N
    "Great customer service, which has been my experience with Service Experts for 5 years."
  • B
    "He is friendly, respectful, works well alone, and very professional."
  • J
    "He showed us how to bring the humidity level down and explained to us how to use the programming on the thermostat."
  • L
    "They did an excellent job!"
  • I
    "Dalibor was here for the maintenance"
  • B
    "Super professional, quick and very thorough."
  • k
    "Great service, timely, and good advice about our A/C."
  • M
    "Dalibor Dimikj was very professional and knowledgeable."
  • A
    "Dalibor did an excellent job of serving my A/C unit today. He was thorough in his approach."
  • J
    "Dalibor and Juan were efficient and professional."
  • R
    "Dalibor and Juan were very good!"
  • A
    "Mr. Dalibor was very knowledgeable about his work and identified and corrected the problem with my HVAC unit."
  • K
    "Dalibor and Sam were very good. Very personable and accommodating."
  • R
    "All work was performed professionally and the communication from Service Experts was outstanding throughout."
  • E
    "Dalibor Dimikj and Juan Losada were great."
  • C
    "They were efficient and I highly recommend them."
  • R
    "Polite and helpful."
  • G
    "Well done maintenance. Everything was cleaned, checked, and explained."
  • A
    "Prompt, courteous, and professional. Gets it done right the first time."
  • C
    "Dalibor and Matt W did a good job with our ducts."
  • j
    "Dalibor and Claude worked late to improve my AC."
  • H
    "I had the best experience with Brian Garcia; he came at 9:00 p.m. and fixed my air conditioner."
  • S
    "Both helped me out tremendously and I look forward to working with them again."
  • R
    "Answered all questions and was a very qualified technician."
  • C
    "Jesus really took his time to fix all the details and explain to me how stuff works."
  • N
    "Brian G & Moe were here and they know what they are doing."
She made me a loyal Service Experts customer!
Suzanne was such a big help today in scheduling an upcoming maintenance appointment and making updates to my account in the system. Suzanne is truly a pleasure to talk to on the phone, and I appreciate her patience and her positive attitude! She made me a loyal Service Experts customer!
Stanley is a great technician
Stanley is a great technician, very knowledgeable, and in general I am always very satisfied with his work. I always request him since Mr. Li left. Don’t hesitate to recommend him.
David V and Lazaro: Great Service
David V and Lazaro, great service and worked neat and clean.
He did not cut corners
Jesus Moreno cleaned and serviced our two AC units this afternoon. He did not cut corners and explained everything clearly. I appreciated his positive attitude and willingness to complete the service professionally.
Great Company and Great People
Daniel and Lazaro were at my house today. Daniel did a great job installing new equipment, and Lazaro handled the necessary paperwork and explained the equipment. Great customer service, which has been my experience with Service Experts for 5 years. Great company and great people.
Friendly, Respectful, and Professional
He is friendly, respectful, works well alone, and very professional. He handles his job with passion, and he is always on time.
Humidity Issue on Our New Air Conditioner
Dalibor came to our house because we had a humidity issue on our new air conditioner. He showed us how to bring the humidity level down and explained to us how to use the programming on the thermostat.
They did an excellent job
Sam and Bigson evaluated our AC system and gave recommendations. They did an excellent job!!!
Dalibor did a job
Dalibor was here for the maintenance and did a job 👍
He’s Absolutely the Best!
Dalibor serviced my AC today for the second time. He’s absolutely the best! Super professional, quick, and very thorough. Super friendly, I highly recommend him!
Great service, timely, and good advice
Dalibor: Great service, timely, and good advice about our A/C.
Very Professional and Knowledgeable
Dalibor Dimikj was very professional and knowledgeable. Would recommend him for any AC needs!
Dalibor Did an Excellent Job
Dalibor Dimikj Dalibor did an excellent job of serving my A/C unit today. He was thorough in his approach - the best I have seen in a long time, and I have been a customer for over 25 years. Thank you, Dalibor — great job. You deserve a bonus.
Efficient and Professional
Dalibor and Juan were at our home for AC service, and they were efficient and professional. Good job!
Dalibor and Juan were very good
Dalibor and Juan were very good! Did maintenance on 3 of my ACs.
Mr. Dalibor Was Very Knowledgeable
Mr. Dalibor greeted my niece with a smile and introduced himself and the company he works for before entering my residence. He also greeted me with a smile and was very polite to me once he entered my living room to gain access to my HVAC system that’s located in a closet in the hallway of my home. Mr. Dalibor was very knowledgeable about his work and identified and corrected the problem with my HVAC unit as soon as he entered the closet where the unit is. Thank you and blessings to Service Experts for your continued work at keeping my family cool during the hot days of this winter season. 🙏🏾❤️🙏🏾
Very personable and accommodating
Dalibor and Sam were very good. Changed the filter. Very personable and accommodating.
Communication from Service Experts Was Outstanding
Dalibor and Juan were very thorough in explaining the different service contract options for our AC equipment. All work was performed professionally, and the communication from Service Experts was outstanding throughout.
Dalibor Dimikj and Juan Losada Were Great
Dalibor Dimikj and Juan Losada were here again and were great.
Dalibor and Juan did an amazing job
Dalibor and Juan did an amazing job. They were efficient and I highly recommend them.
Polite and Helpful
Brian G and Blake. Polite and helpful.
Well Done Maintenance
Dalibor Dimikj and Juan Losada Well done maintenance. Everything was cleaned, checked, and explained.
Prompt, Courteous, and Professional
Dalibor has been here for the 2nd time. He is prompt, courteous, and professional. Gets it done right the first time.
Did a Good Job with Our Ducts
Dalibor and Matt W were here in the morning and did a good job with our ducts.
Worked Late to Improve My AC
Dalibor and Claude were here around 4 p.m. and worked late to improve my AC.
I Had the Best Experience
I had the best experience with Brian Garcia. He came at 9:00 p.m. and fixed my air conditioner. He was so nice and answered all my questions. Thank you, Brian.
Great customer service and professional
Sam and Mike G - Great customer service and professional. Both helped me out tremendously and I look forward to working with them again.
Brian G did an excellent job
Brian G did an excellent job. Answered all questions and was a very qualified technician. Thanks for Brian G.
Jesus Really Took His Time
Jesus really took his time to fix all the details, repair some wires, and explain to me how stuff works and what type of maintenance is needed.
They know what they are doing
Brian G & Moe were here and they know what they are doing. They fixed my AC wiring issue real quick. I refer everyone to use their service.
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