Service Experts, headquartered in Richardson, TX, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
Offer valid on qualifying new system installations. Discount varies based on system type: $800 off Single stage systems, mini-split system, boilers, $1,000 off 2 stage systems, or $1,500 off Modulating systems.
Nov 4, 2026
- Dec 31, 2026
Regularly $235. Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers outside of membership discounts. Valid for one drain only. Must have an accessible ground level clean out.
Nov 4, 2026
- Dec 31, 2026
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Lease New, High-Efficiency Equipment: Upgrade your home's reliability with the latest technology. No Upfront Cost. All-Inclusive Service: We handle all future repairs and routine maintenance so you don't have to. Worry-Free Budgeting: One fixed, predictable monthly payment.
See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Earn Up to $1,800 in Rebates When You Purchase or Lease a Qualifying Lennox System
System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual offers. Rebate offer valid from 9/19/26 until 12/4/26 and must be installed by 12/11/26 and submit claims by 1/10/27. Rebate is paid in the form of a Lennox prepaid Mastercard.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment varies by Service Experts location, call your local Center for more details.
Sep 19, 2026
- Dec 4, 2026
Member Exclusive: Extra $200 Off Installation When Upgraded to an Advantage Lease Program
Receive an additional $200 off installation cost of new system lease
Available to new and existing active Maintenance+ members. Customers who execute a qualifying lease agreement for a new HVAC, Indoor Air Quality, Water Heater, or Water Treatment system by December 31, 2026, and complete installation by January 7, 2027 will receive a $200 credit applied to the installation portion of the transaction. Offer cannot be combined with other installation credits unless expressly stated. Offer may be modified, suspended, or withdrawn as permitted by law.
Nov 4, 2026
- Dec 31, 2026
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 12/31/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Nov 3, 2026
- Dec 31, 2026
Member Exclusive: $0 Diagnostic Fee with Paid Repair
Waived diagnostic fee for Maintenance+ members. Valid for new and active members.
The $0 fee applies only when recommended repair is completed and paid at time of service. Promotion valid for service visits for new and existing Maintenance+ members. See your signed Maintenance+ Membership agreement for full terms and conditions.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
L
"I was impressed with his professionalism and his kindness. He is a wonderful employee."
L
"Him and his partner were super friendly and knowledgeable. They got the job done precisely and it was thorough."
M
"Joe Gil performed the service and he was friendly, professional, and on time."
A
"He found issues the last two plumbers missed and got them resolved."
M
"Doug and Joe showed up as scheduled and performed a check on my system in a timely and efficient manner."
A
"Daniel and Jose were very nice and knowledgeable."
J
"Extremely knowledgeable and professional. Highly recommended!"
s
"Jason and Jose provided excellent and professional service."
M
"They responded very quickly to my HVAC issue and I was taken care of very quickly."
H
"CJ arrived quickly and was friendly and was able to get us a quote on the work needed to be done."
E
"So grateful they came out quickly and resolved the situation."
J
"Within minutes, Sam had diagnosed the problem."
M
"Dylan was very knowledgeable and efficient, answered all questions and solved the par len and other installation."
D
"On time, they did excellent work and took the time to explain all their findings."
F
"Jason Vasquez was very helpful."
J
"Within two hours, Jason Vasquez fixed it and answered every question we had."
C
"Very pleasant and informative!"
T
"Service Experts techs, Jason Vasquez and Kyle Mayberry were very professional."
K
"Jason Vasquez and Greg Robertson were great today."
K
"He is very thorough and personable."
T
"Christopher was exceedingly thorough and did an outstanding job."
C
"Daniel Perez did an awesome job."
Z
"Incredibly humble and gracious as well as knowledgeable!"
D
"Jason Vasquez & Marcos Garcia did an excellent job!"
J
"Daniel and Kyle were fantastic."
K
"Jason Vasquez is a top-notch HVAC pro who is extremely knowledgeable."
M
"Overall, my concern is with the company’s internal communication and alignment."
L
"Jason Vasquez did a very thorough inspection of my HVAC unit."
L
"Jason Vasquez and Greg Robertson, thank you for being professional, timely, and informative."
L
"Both were very professional and friendly."
A wonderful employee!
Maurice Stevens just left my house for my annual maintenance visit. I was impressed with his professionalism and his kindness. He is a wonderful employee, and A1 Air is lucky to have him.
Highly recommend Noah the drain advisor!
Highly recommend working with Noah the drain advisor. He and his partner were super friendly and knowledgeable. They got the job done precisely and it was thorough.
Friendly, Professional, and On Time
Maintenance service was completed on the HVAC systems today. Joe Gil performed the service and he was friendly, professional, and on time. I would recommend this company for your HVAC needs.
Found issues two other plumbers missed
The 5-star review is solely because I would highly recommend working with Technician Antonio Martinez with Service Experts. He was thorough, respectful, and honest. He found issues the last two plumbers missed and got them resolved.
Highly recommend using them!
Doug and Joe showed up as scheduled and performed a check on my system in a timely and efficient manner. I was very pleased with how they handled my request for service on my unit. Highly recommend using them!
Very nice and knowledgeable
Daniel and Jose were very nice and knowledgeable. I would definitely recommend them.
Excellent job getting our AC up and running fast!
Excellent job getting our AC up and running fast! Extremely knowledgeable and professional. Highly recommended!
Excellent and professional service
Jason and Jose provided excellent and professional service. I highly recommend you request them when you are in need of service.
Great and prompt service
I received great and prompt service and a wonderful experience. They responded very quickly to my HVAC issue and I was taken care of very quickly. They installed the unit the next day. James, Victor, Bobby, and Anthony were wonderful. Their new lease program with six months no payments is wonderful for senior citizens. I will definitely use them again and recommend them too.
CJ Arrived Quickly and Was Friendly
CJ arrived quickly and was friendly and was able to get us a quote on the work needed to be done. He answered all questions and was thorough in his answers.
Wonderful service with Jason & Jose
Wonderful service with Jason & Jose. I was so grateful they came out quickly and resolved the situation.
I wholeheartedly recommend this company
After having another AC company come to my home twice and still not fixing the problem, I called AC Lady and they sent out a representative named Sam. Within minutes, Sam had diagnosed the problem. We got the parts under warranty and Sam went over and beyond even after the installation. I wholeheartedly recommend this company.
Dylan was very knowledgeable and efficient
Dylan was very knowledgeable and efficient, answered all questions and solved the par len and other installation.
Highly recommend
Victor and Brad did our bi-annual maintenance. On time, they did excellent work and took the time to explain all their findings. One drain was clogged and dripping outside, but now it’s fixed. Highly recommend.
Jason Vasquez Was Very Helpful
The tech, Jason Vasquez, was very helpful and explained everything he was doing.
Amazing!
Amazing! We called Service Experts as soon as our AC broke. Within two hours, Jason Vasquez fixed it and answered every question we had. Would highly recommend their services.
Jason Vasquez did an excellent job!
Jason Vasquez did an excellent job! Was very pleasant and informative!
Very professional and great job
Service Experts techs, Jason Vasquez and Kyle Mayberry, were very professional and did a great job servicing my A/C. Thanks, guys.
Very thorough on the maintenance
Jason Vasquez and Greg Robertson were great today. Very thorough on the maintenance and suggested services that may be needed in the future.
An excellent service technician
Decorium is an excellent service technician. He is very thorough and personable. I highly recommend him.
Exceedingly thorough and outstanding
Christopher was exceedingly thorough and did an outstanding job.
Decorum Hatton did an exemplary job in servicing our account as always! Five stars!
Daniel Perez did an awesome job
I think Daniel Perez did an awesome job. He was very courteous and professional.
Jason was phenomenal!
Jason was phenomenal! Incredibly humble and gracious as well as knowledgeable! Service Experts has been very good to our family!
Jason Vasquez & Marcos Garcia Did an Excellent Job
Jason Vasquez & Marcos Garcia did an excellent job!
Daniel and Kyle Were Fantastic
Daniel and Kyle were fantastic. Went over everything with my system maintenance appointment.
Jason Vasquez is a top-notch HVAC pro
Jason Vasquez is a top-notch HVAC pro who is extremely knowledgeable and always takes the time to explain how my system is working. I always ask for him when it is time for my system inspection.
Professional Technician, Poor Communication
I’m leaving a 5-star review specifically for Jason Vazquez, the technician, because he was professional, respectful, and did his best to handle a situation that became confusing due to miscommunication.
I also want to mention that I’ve used this company in the past and have had good experiences overall. This is the first time I’ve run into an issue like this, which is why I feel it’s important to point it out.
That said, there are clear areas where the company needs to improve, especially in communication, consistency, and scheduling.
I was originally scheduled for a 10 AM appointment, but the technician didn’t arrive until around 1:15 PM. I did not receive any call or update about the delay. I had to contact the office myself to ask where the technician was, and only after that did I receive a call when he was already outside my home.
At one point, the technician mentioned that they have strict timing policies and that customers are expected to be available at the scheduled time. While I understand that, it felt contradictory given that I was not contacted when the original 10 AM appointment was missed, and the delay was several hours without communication.
When I initially called to schedule the appointment, I was told there would be no diagnostic fee unless the issue became more complex. However, there was no mention at that time that a simple issue, such as a breaker-related situation, could still result in a charge. That detail only came up when the technician arrived, which is where the confusion started. Having that clarified upfront over the phone would have set the right expectations from the start.
Before entering, the technician explained that if the issue was related to the breaker, there could potentially be a charge. I understood and agreed to that based on the understanding that it would apply to situations where the breaker is clearly the issue, such as when it is visibly off, tripped, or confirmed to be malfunctioning.
However, in my case, the breaker was already in the ON position and there was no indication that it was the problem or not functioning properly. The system was not cooling, and the technician needed to go through the troubleshooting process, including checking voltage and resetting the breaker to determine the cause.
My understanding of a breaker-related charge was that it would apply when the breaker is clearly identified as the issue upfront or confirmed as faulty, not when it has to be discovered through testing and diagnosis. Because of that, when the system started working after the reset, it felt more like part of the diagnostic process rather than a straightforward breaker situation.
The technician suggested continuing with the inspection, including checking the breaker, and I agreed based on trusting his professional judgment, since the issue was not obvious and required proper evaluation.
To be clear, I was not against paying for the service. My concern was about consistency and clarity. There was a mismatch between what I was told over the phone and what was communicated upon arrival.
At the end of the visit, the technician contacted the manager again to review the situation. The charge was ultimately waived as a one-time courtesy, which I appreciated. However, this was not communicated upfront, and it felt more like a reactive resolution after the confusion rather than a clearly defined policy from the beginning.
The technician remained professional throughout, even though we had different perspectives on how the breaker situation should be interpreted. He made an effort to communicate and involve his manager, which I respect.
Overall, my concern is with the company’s internal communication and alignment. Clear, consistent information upfront regarding scheduling, expectations, and pricing would prevent situations like this.
Very thorough HVAC inspection
Jason Vasquez did a very thorough inspection of my HVAC unit. He was kind and respectful and a big bonus he was dog friendly.
Techs and Sales Agents Did a Great Job
Techs and sales agents did a great job. Jason Vasquez and Greg Robertson, thank you for being professional, timely, and informative. Will definitely be a recommendation for friends and family. Susan K Tisano
Great Job
Jason and Kyle performed my planned maintenance visit today. Both were very professional and friendly. They explained each step of the service and their recommendations for further repairs. Great job!
