Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC and plumbing services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
BW/Cook Service Experts
Serving Michiana since 1911
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 9/30/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Jul 1, 2026
- Sep 30, 2026
Up to $500 off new HVAC system when bundled with water and air quality upgrades
When you lease or purchase a new HVAC system, save up to $500 when you add qualifying water treatment or indoor air quality solutions.
Offer available on qualifying products. $300 off when bundled with one water or indoor air quality product. $500 off when bundled with two water or indoor air quality products. Promotion must be claimed by 8/9/26 and installed by 8/15/26.
Jun 24, 2026
- Aug 9, 2026
Caring for your home’s vital systems doesn’t have to be stressful or leave a huge dent in your finances. BW/Cook Service Experts is here to make things easier for you. Serving Michiana since 1911, we’ve spent over 100 years supporting Elkhart, IN, and nearby towns with dependable HVAC and plumbing services. Our team is committed to keeping your home’s systems operating safely and efficiently, whether you need routine maintenance, a system upgrade, or a fast repair.
We handle everything from heating and cooling to plumbing fixes. Our experienced professionals are ready to tackle any job, large or small, so you can enjoy peace of mind, energy efficiency, and cost savings.
We believe quality service starts with skilled professionals and the right tools. All of our technicians are fully licensed, bonded, and insured, and hold ACE certification, ensuring every project meets the highest industry standards for safety and performance.
You'll always get local Mishawaka experts who understand the needs of Elkhart and the Michiana region. Our work is backed by the Service Experts Guarantee, including quality installation, so you can be confident every service is completed to manufacturer specifications.
Membership Plans to Protect Your Home and Budget
Surprise repair bills can be stressful, leaving you wondering how they’ll get paid. Fortunately, our flexible membership plans are designed to help you manage costs and protect your home’s essential systems.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront investment, plus enjoy full coverage for parts and labor, annual maintenance, and priority service whenever you need it.
Maintenance+: A smoothly running system is a must. And we offer regular tune-ups, exclusive repair discounts, priority scheduling, and extended equipment life that does just that.
These membership options offer year-round protection and help you avoid unexpected expenses. Choose the plan that fits your needs and rest easy knowing your home is well cared for.
Over a Century of Serving Mishawaka and Michiana Communities
Since 1911, BW/Cook Service Experts has been dedicated to serving the Michiana community with reliable home solutions. From Goshen and Mishawaka to Granger and beyond, we’re committed to providing safe, effective service tailored to our local climate and community needs.
Homeowners across the region rely on us for expert HVAC and plumbing solutions. Whether you need a quick emergency repair, ongoing maintenance, or a custom system upgrade, our team delivers prompt, professional service you can count on. After all, we’ve been doing this for over 100 years!
Call us to schedule your service and experience the difference of a team that truly cares about your home and community.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From emergency repairs to routine maintenance, we respond quickly to keep small HVAC issues from becoming major disruptions.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
BW/Cook Service Experts offers a unique blend of local dedication and national strength. As part of the Service Experts family—a trusted national brand serving communities nationally since 1996—we combine the personal attention of a local business with the advanced resources of a nationwide network.
Our deep roots in Elkhart and Michiana mean we understand the unique challenges of our area and can tailor solutions to fit your needs. Backed by the support and innovation of a national organization, we’re able to offer the latest in comfort technology and customer care. From Bristol and Middlebury to Nappanee and beyond, our team is committed to delivering reliable service with a personal touch. When you choose us, you get the best of both worlds: local expertise and national reliability.
"Our technician Mason was very professional and just a great guy."
K
"Punctual, courteous, and efficient."
J
"They were very professional and answered all of our questions."
E
"The tech was very nice and informative."
S
"He was very thorough and had to dodge some nesting wasps and yellow jackets in the process."
J
"He knew his business very well. Not a pushy salesman."
t
"Very clean and neat job, appreciated."
J
"Very thorough and very professional."
J
"Very professional, knew his stuff, and shared a lot of great information."
P
"The technician was knowledgeable and efficient."
A
"He came in, was very informative and helpful."
T
"They worked well together; they were great with communication."
A
"Always pleased with the professionalism of technicians."
J
"These two are very professional and knowledgeable with products and service."
L
"The tech explained what the problem was and what it would take to fix it, and also explained alternatives."
R
"BW has been working and installing at my house since 2008; they are a trusted resource in my home ownership."
K
"He not only fixed our sump pumps, but he was super helpful with explaining things and providing helpful tips."
R
"Michael did a great job today keeping our system running smoothly."
J
"Very professional and very pleasant."
H
"The guys were on time and very informative."
A
"They evaluated what was needed and got everything done with no hassles and in a timely fashion."
m
"My service technician, Hunter, was very knowledgeable, diagnosed the issue right away, explained everything, and in no time the A/C was back up and working."
T
"He was very thorough and professional."
p
"Very helpful and courteous."
G
"The technicians were very knowledgeable and professional."
H
"He was nice, answered our questions, and worked endlessly in this heat."
P
"The young man that put in my water heater was excellent."
K
"Very, very nice people and a very quick installation!"
W
"Fantastic experience! Derick did a great job installing the tankless water heater!"
L
"John & Cody helped us. They were so kind and knowledgeable."
Service Was Excellent
As always, our hot water heater and softener service was excellent. Our technician Mason was very professional and just a great guy. Highly recommend!
Did a Great Job
Taso was our technician. Did a great job. Punctual, courteous, and efficient.
Very professional and helpful
Dennis and his partner changed out our furnace and A/C. They were very professional and answered all of our questions. I would definitely recommend your company to anyone needing HVAC services.
Everything went fine
Everything went fine and the tech was very nice and informative.
He treated the conditioner as if it were his own.
Michael Tharp serviced our air conditioner this morning. He was very thorough and had to dodge some nesting wasps and yellow jackets in the process. He treated the conditioner as if it were his own.
Very Highly Recommended
Mike was my technician. He is a great guy. He knew his business very well. Not a pushy salesman. Very highly recommended.
Very good job installing our new furnace
Very good job installing our new furnace and central air. Very clean and neat job, appreciated. Would definitely recommend them, five stars all the way.
Jordon was awesome!
Jordon was awesome! Very thorough and very professional. Reported what he did and was very knowledgeable!
Austin was great!
Austin was great! Very professional, knew his stuff, and shared a lot of great information. I will call again if I have any other HVAC or water heater issues.
Great response time
Great response time, given the high temps. The technician was knowledgeable and efficient. Had us going within 30 minutes or so.
Austin Was a Great Help
Austin was a great help, he came in, was very informative and helpful. He did his job to the fullest extent in making sure my AC was working. Great job :)
Wonderful Service from William & Danan
William H. and Danan W. were both courteous, genial, helpful, informative, patient with our questions, and very skilled at their job! They worked well together; they were great with communication.
We are so thankful for their wonderful service!
~ Judy & Tiffany Culp
Technician Highly Competent
Prompt response. Technician highly competent. Fair and honest in inspection. Always pleased with the professionalism of technicians. They are always courteous and knowledgeable.
Very professional and knowledgeable
I recently had John Whitfield and Cheyenne. These two are very professional and knowledgeable with products and service. Great attitudes and welcomed back to my house and time.
On time, professional, courteous
On time, professional, courteous: the tech explained what the problem was and even what it would take to fix it. He also explained alternatives. I will definitely use their services again.
BW Is Simply the Best in the Business!
BW has been working and installing at my house since 2008; they are a trusted resource in my home ownership. Brad, thank you for the quick response to my family’s needs, and thank you for all the saving; it was greatly appreciated. BW is simply the best in the business!
Zach Was Amazing!
Zach just left our house and was amazing! He not only fixed our sump pumps, but he was super helpful with explaining things and providing helpful tips. He was efficient arriving here and getting the work complete without rushing. If we could do more than 5 stars, we would.
Michael Did a Great Job
Michael did a great job today keeping our system running smoothly. Happy to be Advantage customers!
Very professional and very pleasant
Have a great service man, Rollie. Very professional and very pleasant, and I feel very confident knowing my furnace and my air conditioner are both in top shape.
On time and very informative
The guys were on time and very informative about the system and the needs for the house.
They were friendly and professional
Rollie and Kody from BW COOK just performed a regular maintenance call to service our air conditioner. They were friendly and professional in every way. They evaluated what was needed and got everything done with no hassles and in a timely fashion. Our AC works beautifully thanks to their regular inspections.
Very Surprised to Have Same-Day Service
As a new customer calling in late afternoon on a Friday, I was very surprised to have service that very same day. My service technician, Hunter, was very knowledgeable, diagnosed the issue right away, explained everything, and in no time the A/C was back up and working. Thank you, Hunter and BW Cook Service Experts.
Very thorough and professional
Robert encountered a perplexing problem but stuck with it and eventually located the problem. He was very thorough and professional.
Thanks Erik T for a great job
Thanks, Erik T, for a great job. Very helpful and courteous.
Very knowledgeable and professional
The technicians were very knowledgeable and professional. They are welcome any time!
Great job and service!
Denis just finished putting my grandparents' new AC unit in, and I wanted to thank him for his work. He was nice, answered our questions, and worked endlessly in this heat. Great job and service!
The young man was excellent
The young man that put in my water heater was excellent. He was here when he said he would. He worked very hard all day. Thank you.
Very, very nice people
Needed our A/C replaced. During their inspection, they found our furnace would have killed us via spewing carbon monoxide if we used it this winter, and also noticed our water heater had a constant drip, so it was busted. Had a triple threat on our hands... usually dreadful, but after we were approved (not-so-great credit, so 3rd party approved), they had it installed and thoroughly went through all the details with us. Very, very nice people and a very quick installation! Thanks for saving us from dying from heat stroke this summer and carbon monoxide poisoning this winter!
Fantastic experience!
Fantastic experience! Great work! Derick did a great job installing the tankless water heater! Highly recommend!
So kind and knowledgeable
John & Cody helped us. They were so kind and knowledgeable. Would definitely recommend!
