Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
Service Experts Hampton Bays
Formerly Flanders Heating & Air Conditioning, proudly serving Suffolk County since 1954
Expert plumbing and HVAC services, delivered by certified technicians. From excavations and backflow services to quick repairs, full-system upgrades, and everything in between, our team is here to help.
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 10/31/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Jul 1, 2026
- Oct 31, 2026
Book by 3pm for guaranteed same-day installation. No Hot Water? Let’s Get Spring Back on Track- Book your water heater service by 3pm EST for a guaranteed same-day installation or enjoy $500 off standard installation. Don’t wait for another cold shower. Call the center line or book online and let our local experts take care of the rest.
Managing the systems that keep your home safe and efficient can sometimes feel overwhelming. That's why Service Experts Hampton Bays has proudly served the Hampton Bays area since 1954, earning a reputation as trusted experts. We are committed to ensuring your home stays safe, runs efficiently, and receives proper maintenance.
Our whole home service approach covers every aspect of your household systems. For expert HVAC services, including heating, cooling, and air quality solutions, we are your one-stop solution.
Call us today at (631) 623-9419 to schedule your service appointment!
Expertise You Can Trust
Our unique approach combines the purchasing power of a national brand with the personalized service of local experts. This allows us to secure the best rates on top-quality equipment and supplies while ensuring fast and efficient responses from professionals in your community.
With the Service Experts Guarantee, you'll enjoy the confidence that comes from working with licensed, bonded, and insured professionals. Our ACE-certified technicians install everything according to the manufacturer's specifications, ensuring safe and dependable system performance.
Protect Your Home with Our Membership Plans
Unexpected HVAC repairs can quickly strain your budget, leaving you with expensive surprises. That’s why our membership plans are a smart way to safeguard your home and your wallet, offering exclusive benefits designed to provide reliable protection and peace of mind.
Our maintenance plans include:
Service Experts Advantage Program™: Enjoy brand-new equipment with no down payment, complete coverage of parts and labor, annual maintenance, and priority service—all for an affordable monthly payment.
Maintenance+ Program: Reduce the chance of major breakdowns with regular maintenance, guaranteed priority service, annual professional tune-ups, exclusive member discounts on repairs, and enhanced equipment efficiency and lifespan.
These memberships take the stress out of unexpected repairs while ensuring expert care year-round. Join today to protect your investment and enjoy greater peace of mind knowing your home systems are in expert hands, all without breaking the budget.
Proudly Serving Our Local Community
For over 70 years, we’ve proudly served our community with unwavering dedication and expertise. From Flanders to Shinnecock Hills, including Quogue and Westhampton, our team is committed to delivering reliable, high-quality home services you can trust. With swift response times and unmatched local knowledge, we’re always here to support our neighbors.
Call (631) 623-9419 today to partner with a trusted, dependable home service provider!
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From emergency repairs to routine maintenance, we respond quickly to keep small HVAC issues from becoming major disruptions.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
Service Experts Hampton Bays is honored to be part of the Service Experts family, bringing together 70 years of local expertise with the strength of a nationally recognized brand that has been serving communities since 1996. This partnership lets us offer the same personalized, community-focused service you trust, with added resources, advanced training, and innovative solutions.
We remain fully committed to serving Hampton Bays with enhanced services, capabilities, and solutions. You will continue to receive the same dedication to excellence and customer care you’ve always experienced, now elevated by the resources of the Service Experts family.
"We give an A++ review to Service Experts and our technician William Nelson for their expert knowledge and service."
L
"Technician Philip has been stellar!! Always making honest recommendations and very patient when I would ask questions."
G
"Technician was courteous and professional."
R
"Phil and Adrian could not have been more thorough and professional. Highly recommend them."
A
"The man had exceptional knowledge, was very professional, and did a great job resolving my issues."
R
"Always impressed by how knowledgeable and friendly the service techs are."
M
"The technician was most capable, professional, and courteous. It was a pleasure to have this work done."
N
"Best technician. Explained everything."
A
"They replaced the entire system with a brand-new unit."
l
"Our technician, Michael, was punctual, friendly, and knowledgeable."
T
"The only reason this isn’t a 5-star review is that the process of making my service appointment and dealing with a 3rd party was dreadful."
E
"Technician solved the problem and fixed the source."
B
"We had an excellent service professional by the name of Versallis, who was extremely cordial and professional."
C
"A technician showed up an hour later (Michael) and fixed the problem by replacing the line."
l
"William was very nice and explained everything."
W
"He diagnosed the problem with our system and called for a colleague to come and help us repair it."
t
"The technician was personable, knowledgeable, and answered my questions."
S
"He was on time, professional, honest, and knowledgeable."
J
"Willy Nelson, our service guy, was fantastically efficient and polite."
S
"The technician, Will Nelson, was knowledgeable, articulate, patient, and courteous."
T
"Service expert did a thorough review of my system and identified an issue that needed to be addressed."
N
"Very knowledgeable and all-around nice guy."
E
"He was knowledgeable and very pleasant."
P
"Dylan was terrific, explained everything about my old A/C unit."
R
"The technician was extremely knowledgeable and very thorough."
J
"Very professional and thorough! He was finished in less than 40 minutes!"
K
"Very helpful and informative."
E
"They've been very reliable and always send friendly service technicians who do a good job."
C
"I was pleasantly surprised that the technician came very shortly after I called for service, and the technician was exceptional."
A
"They dispatched Don as he was familiar with the house and knew exactly what to do and did it quickly!! Bravo."
A++ for Expert Knowledge and Service
We give an A++ review to Service Experts and our technician William Nelson for their expert knowledge and service on our air handlers, condensers, and dehumidifiers. Our equipment is top quality and Service Experts maintains this highest quality and satisfaction.
Great company — ask for Philip!
I had my gas boiler serviced recently and Service Experts did it again! Formerly Flanders Heating & Cooling, but since the company was acquired by Service Experts, the service has improved. Appointments are made in a timely manner with very polite customer service representatives. Technician Philip has been stellar!! Always making honest recommendations and very patient when I would ask questions. Estimates have been fair and competitive too. I would highly recommend to any homeowner. Great company!! Ask for Philip!!
Courteous and professional technician
Technician was courteous and professional. Very pleased with the service.
Highly recommend Phil and Adrian!
Phil and Adrian could not have been more thorough and professional. It's reassuring that there has been a smooth integration of services after buying Flanders. Highly recommend them.
Exceptional knowledge and very professional
Austin came to my house today as I had an air-conditioning problem. The man had exceptional knowledge, was very professional, and did a great job resolving my issues.
Knowledgeable, friendly techs — great value
Always impressed by how knowledgeable and friendly the service techs are. Great value.
Capable, Professional, and Courteous Technician
The technician was most capable, professional, and courteous. He is a former Stan Gelber technician who had serviced our A/C unit previously. Then, as now, he was able to accomplish the heating unit maintenance with plumbing and acuity. It was a pleasure to have this work done.
Best Technician
Best technician. Explained everything. Very thorough, wonderful, positive personality.
100 Percent Satisfaction Guaranteed
100 PERCENT SATISFACTION GUARANTEED - A COMPANY THAT TRULY STANDS BEHIND ITS WORD.
I have been a Service Experts (formerly Matz-Rightway) customer since 2020. Since that time, I found them to be reliable, professional, and trustworthy. But a recent experience showed me just how seriously they take their commitment to customer satisfaction.
Several years ago, I had a split air-conditioning unit installed in our pool house. Because we rarely use the pool house for guests, it was about a year before we realized the unit was not working. Service Experts came out, repaired it, and it appeared to be working properly.
Since we continued to use the pool house only occasionally, it was about another year before we discovered that the unit once again was not working - something was clearly wrong with the unit. Essentially, we never had a functioning unit from the time it was installed.
When I contacted Service Experts and explained the situation, I couldn't have been more impressed by their response. I want to emphasize that at this point Service Experts was under no legal or contractual obligation to repair or replace the system. They could easily have said that too much time had passed.
Instead, they listened, evaluated the situation, and did what they believed was right. THEY REPLACED THE ENTIRE SYSTEM WITH A BRAND-NEW UNIT.
I especially want to recognize Mike, the General Manager; Judd, the Service Manager; Adrian, who came to evaluate the broken unit; and Ken, whose team replaced the unit. Everyone involved was professional, responsive, and genuinely interested in making sure the situation was resolved properly.
It is easy for a company to advertise a "100% Satisfaction Guaranteed." What matters is what happens when honoring that promise actually costs the company something. Service Experts chose to stand behind its word.
I could not be more satisfied with how I was treated and would recommend Service Experts/Hampton Bays without hesitation to anyone looking for a HVAC company that is reliable, trustworthy, and committed to doing the right thing!
Solid experience all around
Our technician, Michael, was punctual, friendly, and knowledgeable. Solid experience all around.
Dan, the Technician, Was Great
The only reason this isn’t a 5-star review is that the process of making my service appointment and dealing with a 3rd party, “offshore” customer service representative was dreadful. Dan, the technician, was great. I’ve been with Flanders well over 10 years, never had an issue, but I hope they dump the 3rd party “offshore” customer service provider.
He Did an Excellent Job
Technician solved the problem and fixed the source. He also explained the new ownership and options for service available. He did an excellent job.
Service Experts Is One of the Most Professional Companies
Service Experts is one of the most professional companies that we have used in our decades of homeownership. Today we had an excellent service professional by the name of Versallis, who was extremely cordial and professional.
Highly recommended.
Bob
It's amazing that service of that level still exists!
I had a leaking/broken condensate pipe spilling water in the basement. It was 2:30 p.m. today when I called Service Experts (ex Matz, ex Flanders). A technician showed up an hour later (Michael) and fixed the problem by replacing the line. He was very courteous, knowledgeable, and helpful. It's amazing that service of that level still exists!
William was very nice
Had a maintenance checkup. William was very nice and explained everything.
Don was wonderful
Don was wonderful. He diagnosed the problem with our system and called for a colleague to come and help us repair it. He was excellent.
I would recommend this tech
The technician was personable, knowledgeable, and answered my questions. The problem with my mini splits was solved after a thorough review of the system. I would recommend this tech and the company he works for wholeheartedly.
I Highly Recommend Service Experts
I recently had a service call from Service Experts, formerly Flanders HVAC. Quentin showed up to do the summer service. He was on time, professional, honest, and knowledgeable. He spent time explaining and answering all of my questions. I highly recommend Service Experts for all your HVAC needs.
Fantastically efficient and polite
Willy Nelson, our service guy, was fantastically efficient and polite and did an excellent job.
Knowledgeable, articulate, patient, and courteous
The technician, Will Nelson, was knowledgeable, articulate, patient, and courteous. He provided maintenance on our HVAC (installed by a different company) and was very thorough. We are very happy that we signed a maintenance contract.
Very Happy With Our Service Person
Service expert did a thorough review of my system and identified an issue that needed to be addressed. Very happy with our service person!
Chris was great!
Chris came for our AC maintenance today, and he was great! Very knowledgeable and all-around nice guy. Gave me a lot of info.
Serviceman Chris Was Knowledgeable
Serviceman Chris was here for annually scheduled maintenance today. He arrived on time and sent texts to let me know he would be here in 30 minutes. He was knowledgeable and very pleasant.
Dylan was terrific
Dylan was terrific, explained everything about my old A/C unit. Even noticed a problem with my humidifier.
Extremely Knowledgeable Technician
The technician was extremely knowledgeable, very thorough, and efficient.
Don was excellent!
Don was excellent! Very professional and thorough! He was finished in less than 40 minutes! Amazing!
Tech was great!
Tech was great! Very helpful and informative. Thanks.
Super pleased with their service
Flanders installed my mini split system several years ago and they have maintained it since then. I've been super pleased with their service. They've been very reliable and always send friendly service technicians who do a good job.
The technician was exceptional
I was pleasantly surprised that the technician came very shortly after I called for service, and the technician was exceptional. It took him less than 30 minutes to diagnose and fix the problem.
Service was terrific
Tech Don Johnson came to the house to solve a boiler problem one hour after calling the office. Service was terrific. They dispatched Don as he was familiar with the house and knew exactly what to do and did it quickly!! Bravo.
