Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 1/7/26 through 2/28/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule.
Jan 7, 2026
- Feb 28, 2026
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
C
"Technician was polite, on time and knowledgeable."
D
"Not only was I able to get an appointment, I received amazing service starting with the dispatcher, Crystal."
D
"Excellent, helpful, and practical."
L
"Very kind, very professional, efficient, skillful, and knowledgeable."
W
"Very thoughtful and explained the process in a clear and understandable way."
K
"He ordered the right part and got our space heater back up and working in no time."
R
"His attention to detail was the best thus far we experienced from CropMetcalf."
B
"Cody Nix knows his stuff."
E
"Very professional, courteous, and took his time to resolve the issue."
E
"He diagnoses and fixes problems that other plumbers have not resolved."
G
"Mr. Ford put my mind at ease and provided recommendations."
A
"Our technician, David Natta, was everything you could want in a technician."
B
"He diagnosed the issue that apparently we’ve had for many years."
L
"Friendly, informative and helpful in finding solutions to my situation."
L
"Service technician was very thorough with inspection."
R
"They got the job done in good time. Their work was neat."
A
"We really like their professionalism and expertise."
"Kept me informed while working to get everything up and running in advance of a big winter storm."
Y
"Fixed my water issue and offered me a service plan."
S
"Great service, I couldn’t have asked for anything better."
S
"Very knowledgeable and caught several issues."
B
"Finally, someone knowledgeable about State water heaters."
S
"He is intelligent, patient, thoughtful, and explains things very well to the layperson."
N
"Excellent as always - quick and efficient."
D
"Not a quick once-over; I appreciate the proactive maintenance and explanation of work performed and why it was necessary."
S
"Very professional. Great addition to your team!"
S
"Technician was knowledgeable and kept me informed about his findings."
Technician Was Polite and Knowledgeable
Technician was polite, on time and knowledgeable, and answered all my questions. Ty
A++++ Experience All the Way Around
On a Sunday morning, I woke to a cold house. My furnace malfunctioned and was inoperable. After unsuccessfully calling another company, I reached out to Cropp Metcalfe. Not only was I able to get an appointment, I received amazing service starting with the dispatcher, Crystal. The technician Manwell was able to diagnose the issue and was a joy to work with. A++++ experience all the way around.
Excellent, helpful, and practical
Excellent, helpful, and practical. Will call on C-M in the future.
Very Kind, Very Professional
First and foremost, very kind, very professional, efficient, skillful, knowledgeable, communicated everything with me on time, clean, and always safety first.
David Was a Tremendous Technician
Very thoughtful and explained the process in a clear and understandable way. David was a tremendous technician.
Daniel Is the Best!
Daniel is the best! He knew what the problem was right away, he ordered the right part and got our space heater back up and working in no time. And he did it all with a smile! If we could give more than 5 stars for Daniel, we would.
A pure professional
Javiar was a pure professional. His attention to detail was the best thus far we experienced from CropMetcalf.
Cody Nix Knows His Stuff
Cody Nix knows his stuff and did a great job.
Very professional and courteous
Very professional, courteous, and took his time to resolve the issue. Nabil explained everything so I could understand! He’s a great technician.
Very fast and knowledgeable
AJ is very fast and knowledgeable. He diagnoses and fixes problems that other plumbers have not resolved. My only complaint is that he doesn’t always clean up thoroughly. However, this seems to be common with plumbers.
Mr. Ford put my mind at ease
Mr. Ford put my mind at ease and provided recommendations. No service performance was needed at this time. The gas company will provide further assessment. Thank you for the service, especially considering the neighborhood road conditions.
Everything You Could Want in a Technician
Our technician, David Natta was everything you could want in a technician. Knowledgeable, prepared, and he even photographed a piece of equipment in my basement so I didn’t have to go down there. Thank you for great service.
He diagnosed the issue
He diagnosed the issue that apparently we’ve had for many years. The condensation pipe to the outside is totally frozen.
Friendly, Informative, and Helpful
Thank you, Adrian. Friendly, informative and helpful in finding solutions to my situation. Thank you.
Service technician was very thorough
Service technician was very thorough with inspection and recommended things to do to better protect property.
Kurt and his co-worker did an excellent job.
Kurt and his co-worker did an excellent job. They got the job done in good time. Their work was neat. When he finished, he completely described our new system and answered all of my questions.
Professionalism and Expertise
We have been working with Cropp Metcalfe for a couple of years, and we really like their professionalism and expertise. Technician Kellen Bluestein visited our house after a snowstorm (not fun to have a furnace problem when it is 10 degrees outside), and they came right away. Truly appreciated Kellen's knowledge and insights on what could be done to fix our issue.
Great in All Respects
Great in all respects - a very nice and smart guy. Responded in very difficult weather.
Adrian Provided Exceptional Service
Adrian provided exceptional service, embodying professionalism and demonstrating a wealth of knowledge. Such exemplary service warrants recognition.
Very Friendly and Professional
The tech was very friendly and professional. They were diligent and the work was completed quickly.
Kellen Did a Great Job
Kellen did a great job. Kept me informed while working to get everything up and running in advance of a big winter storm. Great work. Thanks.
Very Professional and Kind
Very professional and kind. Fixed my water issue and offered me a service plan to save on some additional work I need done.
Great service
I had an appointment on a Saturday morning at 8 a.m. The technician came out 20 minutes early and diagnosed the issue, and my heat was fixed by 8:30. Great service, I couldn’t have asked for anything better.
Very knowledgeable
Very knowledgeable and caught several issues to avoid a later failure of the system. Clearly knew what he was doing!
Knowledgeable and Friendly
Finally, someone knowledgeable about State water heaters, competent, and friendly.
Outstanding Heating Maintenance Professional
William Hunt was outstanding as the heating maintenance professional who provided service today. He is intelligent, patient, thoughtful, and explains things very well to the layperson.
Excellent as always
Excellent as always - quick and efficient. Daniel’s professionalism is much appreciated.
Semi-annual warranty service
Semi-annual warranty service is comprehensive and professional. Not a quick once-over; I appreciate the proactive maintenance and explanation of work performed and why it was necessary. Good job.
Excellent Service!
Excellent service! Very professional. Great addition to your team!
An overall excellent service experience.
Technician was knowledgeable and kept me informed about his findings. He told me that he would order the necessary part and I would receive a call about scheduling the installation. An overall excellent service experience.
