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About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • Up to $1,500 Off New HVAC System

    Lease or purchase a new system for winter.

    Offer valid on qualifying new system installations. Discount varies based on system type: $800 off Single stage systems, mini-split system, boilers, $1,000 off 2 stage systems, or $1,500 off Modulating systems. Nov 4, 2026 - Dec 31, 2026
  • $79 Drain Cleaning

    Regularly $235. Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.

    Offer not valid on prior purchases and may not be combined with other offers outside of membership discounts. Valid for one drain only. Must have an accessible ground level clean out. Nov 4, 2026 - Dec 31, 2026
  • No Payments Until 2027

    With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.

    Valid on new Advantage Program lease agreements from 7/1/26 to 12/31/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule. Nov 3, 2026 - Dec 31, 2026
  • NEW HVAC SYSTEM as Low as $155/Month

    NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.

    Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
  • Members Exclusive: 15% Off Services and Repairs

    As a Maintenance+ member, you automatically receive discounts on all services and repairs.

    See your signed Maintenance+ Membership agreement for full terms and conditions.
  • Earn Up to $1,800 in Rebates When You Purchase or Lease a Qualifying Lennox System

    System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual offers. Rebate offer valid from 9/19/26 until 12/4/26 and must be installed by 12/11/26 and submit claims by 1/10/27. Rebate is paid in the form of a Lennox prepaid Mastercard.

    All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment varies by Service Experts location, call your local Center for more details. Sep 19, 2026 - Dec 4, 2026
  • Member Exclusive: Extra $200 Off Installation When Upgraded to an Advantage Lease Program

    Receive an additional $200 off installation cost of new system lease

    Available to new and existing active Maintenance+ members. Customers who execute a qualifying lease agreement for a new HVAC, Indoor Air Quality, Water Heater, or Water Treatment system by December 31, 2026, and complete installation by January 7, 2027 will receive a $200 credit applied to the installation portion of the transaction. Offer cannot be combined with other installation credits unless expressly stated. Offer may be modified, suspended, or withdrawn as permitted by law. Nov 4, 2026 - Dec 31, 2026
  • Member Exclusive: $0 Diagnostic Fee with Paid Repair

    Waived diagnostic fee for Maintenance+ members. Valid for new and active members.

    The $0 fee applies only when recommended repair is completed and paid at time of service. Promotion valid for service visits for new and existing Maintenance+ members. See your signed Maintenance+ Membership agreement for full terms and conditions.
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Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • M
    "Always good to hear everything is working great and it's good for another 6 months."
  • R
    "Jacey arrived on time and quickly diagnosed and repaired the problem. Jacey was very professional and knowledgeable."
  • B
    "We will always request him to do our maintenance."
  • T
    "The communication was wonderful. His service was very thorough."
  • M
    "I find this company to be trustworthy and fair. Will be working with them for future services as well."
  • D
    "He seemed to be very knowledgeable and communicated clearly."
  • N
    "J.C. is an excellent technician who is very thorough and competent."
  • J
    "Jacey and his partner were professional, patient, and helpful in answering my questions."
  • M
    "JC did an excellent job servicing our furnace and explaining what he had done and explaining the thermostat."
  • R
    "Mourn was incredible! Fast and efficient, explained everything and cleaned up when he was done."
  • M
    "Rahlf did a wonderful job on the thorough inspection of our furnace. Very pleasant to work with, knowledgeable and kind."
  • D
    "Yuver was very professional and polite. He was thorough, quick and courteous."
  • M
    "Yuver was professional, fast, and very knowledgeable. I'm very grateful for the service that was provided."
  • M
    "He answered all of my questions, was on time, and overall was a great experience!"
  • D
    "Won a free toilet and installation during the Spanish Fork home expo, and they delivered on their word."
  • K
    "He did a quick and efficient check of the AC and heater."
  • C
    "Incredibly efficient, polite, and friendly. Grateful for his help and attention to details!"
  • s
    "He was friendly, efficient, very knowledgeable, and professional."
  • D
    "Very kind and understanding about my service needs."
  • S
    "I had a great experience from start to finish and would highly recommend Nick, Daniel, and Nazareth."
  • M
    "Yuver came to my house and did a great job servicing my AC unit."
  • E
    "We were very happy with the service Yuver and Service Experts provided."
  • A
    "Yuver consistently exceeded my expectations and got our system back up and running during some of the hottest days of summer."
  • C
    "Explained everything really well."
  • K
    "She was so knowledgeable and professional and nice."
  • B
    "Yuver was awesome and very thorough."
  • G
    "The technician, Yuber, was considerate, honest, fast and provided expert service."
  • m
    "I was able to get a technician to come that same day and do a thorough evaluation and get things going."
  • A
    "He was incredibly thorough during his inspection, taking the time to explain everything in a way that was easy to understand."
  • J
    "They got me fixed up when I was in a pinch."
Very professional, very nice and fast
Always good to hear everything is working great and it's good for another 6 months. Very professional, very nice and fast.
Quick Diagnosis and Repair After Lightning Strike
Our furnace was knocked out due to lightning. Jacey Orem from Service Experts arrived on time and quickly diagnosed and repaired the problem. Jacey was very professional and knowledgeable.
Ralph Upshaw is a great technician
Ralph Upshaw is a great technician, and we will always request him to do our maintenance.
Wonderful Communication and Thorough Service!
The communication was wonderful. His service was very thorough. I am hoping he will send a report since he left with my signature on his "computer." Happy for his service!!!
Trustworthy, Fair, and Thorough
Yuver was really helpful in my furnace tune-up, as well as helping me to understand the functionality of my system. He checked his work and made sure to clean everything better than he found it. I find this company to be trustworthy and fair. Will be working with them for future services as well.
Courteous, knowledgeable, and communicated clearly
The technician was very courteous and respectful of our home. He seemed to be very knowledgeable and communicated clearly.
Excellent, thorough, and competent technician
J.C. is an excellent technician who is very thorough and competent.
Highly Recommend These Gentlemen!
Jacey and his partner were professional, patient, and helpful in answering my questions. They arrived on time and completed the needed service on both our furnaces. I highly recommend these gentlemen and Barlow Service Experts.
JC did an excellent job!
JC did an excellent job servicing our furnace and explaining what he had done and explaining the thermostat. Thank you!! Great job!
Fast, efficient, and great service!
Mourn was incredible! Fast and efficient, explained everything and cleaned up when he was done. Great service, excellent company!
Wonderful job on our furnace inspection
Rahlf did a wonderful job on the thorough inspection of our furnace. Very pleasant to work with, knowledgeable and kind. I would recommend him to anybody.
Professional, thorough, and courteous
Yuver was very professional and polite. He was thorough, quick, and courteous.
Professional, Fast, and Very Knowledgeable
Great service and they were thankfully able to schedule same day for a diagnostic. Sadly the news was grim in my case, but Yuver was professional, fast, and very knowledgeable. I'm very grateful for the service that was provided and will happily do business with them again.
Yuver was great!
Yuver was great! He answered all of my questions, was on time, and overall was a great experience!
They Delivered on Their Word
Won a free toilet and installation during the Spanish Fork Home Expo, and they delivered on their word. The toilet is nice (Toto).
Yuver Valencia Was Great
Yuver Valencia was great. He did a quick and efficient check of the AC and heater. This was a semi-annual check-up. Thanks.
Incredibly Efficient, Polite, and Friendly
Yuver just came through for some scheduled maintenance and was incredibly efficient, polite, and friendly. Grateful for his help and attention to details!
Absolutely the Best Technician
The technician that serviced my furnace today was absolutely the best! He was friendly, efficient, very knowledgeable, and professional. The best tech Service Experts has in my experience with the company from installation to present. I have been very satisfied with the company and their Advantage Plan and highly recommend them to anyone considering a new installation or service and repair.
Very Kind and Understanding
Very kind and understanding about my service needs. Knowledgeable and professional.
I had a great experience
I would give Daniel and Nazareth five stars! They were an excellent team—professional, knowledgeable, humble, kind, and efficient. Their work was precise, they communicated well, arrived on time, and made sure I was completely comfortable with my new system. They were also exceptionally clean and left my furnace room cleaner than it has been in a long time. Nick was equally impressive. He provided an honest, straightforward bid that best fit my needs without trying to oversell me. I had a great experience from start to finish and would highly recommend Nick, Daniel, and Nazareth.
Did a great job servicing my AC unit
Yuver came to my house and did a great job servicing my AC unit. Yuver is a great guy and got me taken care of.
Very happy with the service
We had an issue with the air conditioner overheating, and Yuver was able to diagnose the problem and provide a solution the next day. We got a hard start kit and have not had any issues since. We were very happy with the service Yuver and Service Experts provided.
Incredible from Start to Finish
Yuver helped us with warranty service on our furnace and was incredible from start to finish. He was knowledgeable, friendly, and communicative. Yuver consistently exceeded my expectations and got our system back up and running during some of the hottest days of summer.
Tyler M did a great job
Tyler M did a great job. Explained everything really well.
Sophia was fantastic
Sophia was fantastic. She was so knowledgeable and professional and nice.
Yuver Was Awesome
Yuver was awesome! Was very thorough and knowledgeable about our AC unit.
The service I received was great
The service I received was great. The technician, Yuber, was considerate, honest, fast and provided expert service. I highly recommend them.
Thank you for being so responsive
I had an emergency with a bunch of guests at the house and AC not working well. I was able to get a technician to come that same day and do a thorough evaluation and get things going. Thank you for being so responsive and available!
Ralph Was Absolutely Outstanding!
Ralph was absolutely outstanding! He was incredibly thorough during his inspection, taking the time to explain everything in a way that was easy to understand. His friendly personality made the entire experience enjoyable, and he offered exceptional advice on how to properly care for and maintain our HVAC system to keep it running efficiently for years to come. It’s rare to find someone who combines expertise with such genuine customer service. What a man! If every service technician were like Ralph, the world would be a better place. Highly recommend! Thank you Barlow Services for employing such fantastic people!
Highly Recommended
Got to our place on a Sunday night with no AC. They were there in about an hour, very professional and knowledgeable. They got me fixed up when I was in a pinch. Highly recommended.
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Why Call Anyone Else? We're the Experts in Home Services

Our team is ready to take care of your home service needs—with fast service and expert services that you can always rely on.