Service Experts, headquartered in Richardson, TX, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 9/30/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Jul 1, 2026
- Sep 30, 2026
Earn up to $1,300 in rebates when you purchase a qualifying Lennox system
System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an induvial rebate and cannot be combined with individual offers. Rebate offer valid from 7/6/26 to 8/14/26 and must be installed by 8/21/26 and submit claims by 9/20/26. Rebate is paid in the form of a Lennox prepaid Mastercard ®.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment and rebate offers vary by Service Experts location, call your local Center for more details.
Jul 8, 2026
- Aug 14, 2026
$0 diagnostic for Maintenance+ members. Valid for new and active members. The $0 fee applies only when recommended repair is completed and paid at time of service.
Promotion valid for service visits occurring 3/16/26 – 8/31/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Aug 31, 2026
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
$99 Drain Cleaning Special. Regularly $235, Now Only $99
Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
J
"After more than a decade as customers, we continue to be very happy with CroppMetcalfe."
D
"They’ve replaced four of my air conditioners and did a terrific job!"
S
"Always on time and employees very personable and honest."
K
"I've been a customer for over 25 years."
L
"The service reps David and Tucker were so knowledgeable, kind, and professional."
J
"Had excellent communication daily as they diagnosed my problem, ordered the parts, and tracked them so I could get my system repaired."
S
"Our technician did a great job. He was very thorough and professional."
D
"Dave suggested an adjustment to make the system a little more efficient."
n
"We rely on this group of highly trained individuals. We're never disappointed."
M
"They were courteous and helpful."
M
"The tech was extremely nice and efficient."
R
"Brandon was very efficient and responsive to all our questions."
M
"Solved our emergency repair fast!"
J
"The technician identified the problem and fixed it."
S
"Josh was very professional and fixed our AC right up!"
S
"He was very professional and personable, arrived at the appointed time, checked all our equipment and answered all our questions."
R
"Excellent customer service to me for more than twenty years."
K
"Louis was great, even in the rain."
J
"Very professional, knowledgeable, and work hard to make sure my needs are met."
K
"Amazing front of house and great, knowledgeable, and honest technicians."
G
"Couldn't ask for better people or company to have service our home equipment over all these years."
L
"Both technicians were willing to answer questions and provide advice when requested."
K
"My service technician, Tim, is a 5-star guy. Personable, professional, careful of my home and property, and a real joy."
D
"He is very knowledgeable and helpful when we have questions."
N
"The techs were all polite, more than willing to answer any and all questions, careful to protect our floors and walls."
L
"Replaced my furnace/AC unit and water heater without any issues and were very thoughtful in cleaning the area."
B
"He was professional, articulate, and broke down the technical issues in "layman’s terms" without ever being condescending."
K
"Everyone—Rob, Rob Jr., Tommy and Brian E—worked well together, got it done quickly, and took time to help set up the app."
R
"The technicians were professional, knowledgeable, and respectful."
S
"Came on time and got our mini split cleaned and working well again."
Great service as always
We’ve been customers since 2012, going back to when they were Arundel, and they have always done a great job for us. Over the years, we’ve consistently received reliable, professional service.
Our most recent technician, Austin, was no exception. He was friendly, professional, knowledgeable, and took the time to make sure everything was done right. It’s always nice dealing with someone who takes pride in their work and genuinely cares about providing good service.
After more than a decade as customers, we continue to be very happy with CroppMetcalfe. Great service as always, and a big thank you to Austin for another 5-star experience!
These Guys Are Awesome
These guys are awesome! They’ve replaced four of my air conditioners and did a terrific job! Not only are they highly qualified, they’re also some of the nicest people to do business with. I highly recommend them!
Very professional company
Very professional company. Always on time and employees very personable and honest.
Service has always been great
I've been a customer of Arundel, now Cropp Metcalfe, for over 25 years. Service has always been great.
The most amazing company
The most amazing company. The service reps David and Tucker were so knowledgeable, kind, and professional. They walked us through every step and explained how everything works. Definitely a 10 out of 10. I'm definitely only using this company and telling all of our friends. My house is now freezing just how I love it. And to top it off, it was so quick; they were in and out. Please put your heat and air worries in their hands; you won't regret it.
The service technician was excellent
Had excellent communication daily as they diagnosed my problem, ordered the parts, and tracked them so I could get my system repaired. The service technician was excellent and he was able to get my AC fixed before the upcoming heatwave. Thank you!
Definitely a 5 star rating from us
Our technician did a great job. He was very thorough and professional. It was pouring down rain when he had to go to the outdoor unit, and I know he got soaked. We offered an umbrella, but he said he was OK. He always wore the foot coverings while in the house. Definitely a 5 star rating from us. Thank you, Brandon Choinski.
More Efficient System
After finding all systems working, Dave suggested an adjustment to make the system a little more efficient.
We're Never Disappointed
Arundel's HVAC name changed to CroppMetcalfe, but the care for our HVAC equipment has never been better. We rely on this group of highly trained individuals. We're never disappointed. Thank you, CroppMetcalfe!
Courteous and Helpful
Cropp-Metcalfe came to our home this week for a checkup on our heating-AC system. They were courteous and helpful. We hope to continue to use their services in the future.
Steve Miles Was Extremely Nice
Steve Miles, the tech, was extremely nice and efficient; job well done.
Very efficient and responsive
Brandon was very efficient and responsive to all our questions. Thanks again, Brandon.
Rick R
Technician Was Kind and Efficient
Technician was kind and efficient. Solved our emergency repair fast!
The technician identified the problem
Our HVAC wouldn’t shut off. The technician identified the problem and fixed it. Very pleased.
Excellent Service
Excellent service! Josh was very professional and fixed our AC right up! Jean was great at keeping us updated on timing for service. Excellent company and employees.
Very Professional and Personable
Austin came to our condo to service our A/C unit. What a delight—he was very professional and personable, arrived at the appointed time, checked all our equipment, and answered all our questions. We have been using Arundel for many years and are very satisfied with their service. Congratulations on becoming CroppMetcalfe.
Excellent Customer Service
Provided excellent customer service to me for more than twenty years.
Louis was great.
Louis was great, even in the rain. Everything looked good and was working well.
Would Highly Recommend Them
I have been a customer of Arundel Cooling for over a decade, and they are always my first go-to when I need service or a new system. I would highly recommend them. Very professional, knowledgeable, and work hard to make sure my needs are met.
Amazing Front of House and Technicians
This is a fantastic group—amazing front of house and great, knowledgeable, and honest technicians. I always appreciate having such a dependable company to lean on!
This company is outstanding!
This company is outstanding! Have had them service my previous home and present home that covers over 20 years. Jeannie, the owner's wife, Tim, who has been the service person we have had over the years, and Vicki, who handles all the incoming calls and questions, are always so nice and caring. Couldn't ask for better people or company to have service our home equipment over all these years.
Excellent Service
Excellent service — both technicians were willing to answer questions, both about my system and about the unit condensate lines, and provide advice when requested!
They keep my system in tip-top shape
I have been using Arundel Cooling and Heating for many years. They keep my system running in tip-top shape. My service technician, Tim, is a 5-star guy. Personable, professional, careful of my home and property, and a real joy.
Very knowledgeable and helpful
Tommy just completed our annual generator maintenance. He is very knowledgeable and helpful when we have questions. We trust our generator will always operate as expected given the care it receives from Arundel Cooling and Heating.
We couldn't have been happier
Four techs (Rob, Rob Jr., Blake, and Bryan) showed up bright and early Tuesday morning, along with a crane, to install 2 HVAC systems in our condo. Starting by lifting, placing, and installing equipment on the roof of our five-story building, by two o'clock Wednesday afternoon, both systems were completely installed and operational. The techs were all polite, more than willing to answer any and all questions, careful to protect our floors and walls. We couldn't have been happier.
Professional and excellent service
Professional and excellent service with Arundel Cooling and Heating! Rob Sr., Rob Jr., and Bryan were amazing, efficient, and fast. Replaced my furnace/AC unit and water heater without any issues and were very thoughtful in cleaning the area. Rob Jr. explained everything and answered all my questions in a patient and friendly way. Highly recommend this team!!
My system is back in pristine condition
I’ve been with Arundel Cooling for over a decade because they understand the value of consistency and expediency.
This morning, our HVAC was completely out of commission, and Austin S. arrived to handle the situation. He was professional, articulate, and broke down the technical issues in "layman’s terms" without ever being condescending—a rare and appreciated balance.
My system is back in pristine condition.
Heartfelt thanks to Austin S. and Team Arundel Cooling for their continued excellence.
The crew that worked on replacing my HVAC unit was great!
The crew that worked on replacing my HVAC unit was great! Everyone—Rob, Rob Jr., Tommy and Brian E—worked well together, got it done quickly, and took time to help set up the app.
Professional, knowledgeable, respectful
From maintenance to sales and installation, the technicians were professional, knowledgeable, and respectful.
Would Definitely Recommend Them!
They came on time and got our mini split cleaned and working well again. Would definitely recommend them!
