Your comfort is our priority. When you choose Service Experts, you get work backed by clear, straightforward guarantees—designed to give you confidence without surprises.
1‑Year Installation Guarantee
If we install new equipment and it doesn’t perform to the manufacturer’s specifications within the first year—and you’ve followed our technician’s recommendations—we’ll make up to three repair attempts at no additional cost. If we still can’t make it right, we’ll replace it with a comparable unit or provide another remedy permitted under applicable law.*
30‑Day Service Guarantee
If a repair or service we perform doesn’t resolve the issue within 30 days—and you’ve followed our technician’s recommendations—we’ll return and re‑perform the service once at no additional cost.*
Delivered by Trusted, Authorized Service Technicians
Our technicians are trained, vetted, and authorized to service your home with professionalism and care.
*Disclaimer: The summaries above are provided for general informational and marketing purposes only. All services, guarantees, limitations, and customer responsibilities are governed exclusively by the Service Experts – General Terms and Conditions and any applicable Service Order. In the event of any conflict between this description and the Terms and Conditions, the Terms and Conditions control. Please review the full Service Experts – General Terms and Conditions for complete details, exclusions, and legal rights.
Call us today to start benefiting from our Service Experts Guarantee!
With any new HVAC, Indoor Air Quality, Water Heater or Water Treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 7/1/26 to 9/30/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease costs and payment schedule.
Jul 1, 2026
- Sep 30, 2026
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
$0 diagnostic for Maintenance+ members. Valid for new and active members. The $0 fee applies only when recommended repair is completed and paid at time of service.
Promotion valid for service visits occurring 3/16/26 – 8/31/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Aug 31, 2026
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Regularly $235. Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers. Valid for one drain only. Accessible ground level clean. Call for more details.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
"They were professional and explained the operation of the unit and thermostat to my complete satisfaction."
A
"They came multiple times to fix the issue and ensure that we had our AC back on as quickly as possible."
A
"In spite of all that, the visit went well."
K
"The plumber was very thorough in searching out the source of my leak."
Y
"He was excellent, professional, and the price was right!"
R
"My service this morning was fantastic. Willie was right on time."
T
"She was incredibly knowledgeable, quickly diagnosed the issue, and had our AC up and running again in less than 30 minutes."
D
"Ibrahim, our technician, was great and clearly explained the developing problems with the system."
E
"Great job, very knowledgeable service technician."
F
"Loved the quick response and the excellent customer service and expertise from Benjamin!"
K
"Julieann saved me again. It’s 100 degrees outside and my HVAC decided to show its age."
C
"Professional and knowledgeable technicians."
R
"Very competent technicians, nice guys."
L
"I’ve used Cropp Metcalfe several times this year and have been consistently impressed."
H
"The technician was very thorough and informative, which helped me appreciate the value of their services."
M
"CroppMetcalfe technician was professional, polite, and provided important new information to me about my electric water heater."
J
"We have been a customer over 15 years and very pleased."
J
"Simply opening all the vents fixed the issue."
K
"Chris was professional, friendly and knowledgeable."
T
"Always top notch service from ESA!"
L
"ESA staff are always courteous and the scheduling is a breeze."
J
"I feel very comfortable that they know what they are doing and are keeping my systems working properly."
k
"Professional, attentive, and accommodating from beginning to end."
A
"Ben does a great job as always and is a primary reason we stay with Esa."
c
"Been a customer for years and they just keep getting better and better."
T
"My tech, Vontae Josey, was very professional and knowledgeable. He is definitely an asset to your company."
E
"We have been ESA customers for over 20+ years and are always impressed with the technicians and their longevity with ESA."
S
"Polite, on time, and reasonable prices."
W
"Excellent service and advice!"
S
"Terrence, as always, was very professional, knowledgeable, and helpful."
Very pleased with their workmanship
Had an air conditioner and furnace installed by John, Cody, and Ray. They were professional and explained the operation of the unit and thermostat to my complete satisfaction, answering all my questions. Very pleased with their workmanship.
Great customer service
Our AC went out not long after moving into a new home. We worked with Julieann and Ben, who were both very responsive and helpful technicians - they came multiple times to fix the issue and ensure that we had our AC back on as quickly as possible. Great customer service also, as one of their agents, Angie, called to make sure we could get an appointment quickly since it was hot outside! We will use them for all future needs.
In spite of a couple of foibles
In spite of a couple of foibles, the visit went well. My appt was scheduled for 12-5, tech arrived a bit after 8, while I was in the shower. Tech needed to get to unit on a roof, had to wait for a ladder which was broken, then waited for another ladder. In spite of all that, the visit went well. I think that changing the name of the company to DroppMetcalfe is a big mistake. You were a trusted community provider. Please change the name back.
The plumber was very thorough
The plumber was very thorough in searching out the source of my leak and explaining all my options. I was very pleased.
AJ from Plumbing Saved the Day
AJ from Plumbing saved the day today. He arrived when stated and snaked out my basement water line, as sewage was leaking due to vines growing into the pipes in the yard. He was excellent, professional, and the price was right! Thanks, AJ, much appreciated on a Sunday late afternoon.
My service this morning was fantastic
My service this morning was fantastic. Willie was right on time, very knowledgeable and friendly. Will definitely recommend CroppMetcalfe to family and friends (which I have already done). On my next service call, I will ask for Willie for my service.
Emergency AC Repair and Excellent Service
Last night, our AC suddenly stopped cooling, and the temperature inside our house climbed to 88°F. I called CroppMetcalfe for emergency service around 9:30 PM, and Julieann Govan arrived promptly. She was incredibly knowledgeable, quickly diagnosed the issue, and had our AC up and running again in less than 30 minutes. Thanks to her expertise, our home cooled down and we were able to get a good night’s sleep. While the emergency service cost was higher than I expected, Julieann’s professionalism, confidence, and quality of work were outstanding.
Long time customer
Long time customer. Had preventative maintenance on our 14-year-old A/C system done today. Ibrahim, our technician, was great and clearly explained the developing problems with the system.
Very knowledgeable service technician
Great job, very knowledgeable service technician. We bought a yearly plan. Terrance was just GREAT!
Loved the quick response
10/10. Called them on July 3rd at 5 p.m. with an issue with the AC not blowing cold air. Their technician, Benjamin Griswold, was able to come by within the hour and was able to find the issue and replace the blown capacitor in the condenser and had cold air running through the system within 15–20 minutes after resetting everything.
Loved the quick response, and the excellent customer service and expertise from Benjamin!
Julieann saved me again
Julieann saved me again. It’s 100 degrees outside and my HVAC decided to show its age. She got here the day after I called and patched the problem.
Professional and knowledgeable technicians
Professional and knowledgeable technicians.
Able to answer any questions about our system.
Very Competent Technicians
Very competent technicians, nice guys. We're always very satisfied with their service, both the regular maintenance and inspection plan and two fix system problem cases.
Consistently Impressed with Cropp Metcalfe
6/23/26 — Lance T. installed a new water line for my backyard hose bib and relocated it from a hard-to-reach ceiling area to the mechanical room. Much better access now. I’ve used Cropp Metcalfe several times this year and have been consistently impressed. Lance is professional, friendly, and great at explaining things clearly.
Very thorough and informative
I’ve seen this company many times over many years and never thought to use them until today. They came out and fixed an issue that a prior technician from a different company had worsened. The first technician was unfamiliar with the system, as evidenced by Cropp Metcalfe's diagnosis of the problem. The technician was very thorough and informative, which helped me appreciate the value of their services.
Technician Was Professional and Polite
CroppMetcalfe technician was professional, polite, and provided important new information to me about my electric water heater. Unfortunately, I ended up having to replace the entire unit. Hopefully, this time around (armed with new information about codes and maintenance) it will last longer than 13 years.
Excellent Customer Service
Excellent customer service and very skilled technical associates. We have been a customer over 15 years and very pleased.
Today technician, Vontae Josey taught this guy something new
Today, technician Vontae Josey taught this guy something new and I really appreciate it. Inadvertently, the vents on my main floor were nearly all closed, causing cold air to cycle back on the coils, making the system believe the coils were freezing. They weren't. Simply opening all the vents fixed the issue. Thanks, Vontae! I hope the merger of Environmental Systems and CroppMetcalfe works. I've been with ES for well over 15 years, and they have been great!
Professional, Friendly, and Knowledgeable
Chris was professional, friendly and knowledgeable. What else could you ask for?
Always top notch service
Always top notch service from ESA! I have been using them for over 30 years!
ESA staff are always courteous
ESA staff are always courteous and the scheduling is a breeze. The technician came today and was quick and efficient. I’d highly recommend them to anyone.
VERY HAPPY
The ESA rep—Julieann—was excellent. She explained what she was doing and did the job professionally and quickly. I have always been very pleased with every ESA technician who has come by to inspect my (2) systems. I feel very comfortable that they know what they are doing and are keeping my systems working properly. VERY HAPPY.
Environmental Systems Has Earned My Loyalty
Chris Lamon was excellent from the moment he arrived. His easygoing, kind demeanor immediately put me at ease, and he took the time to genuinely listen to every concern I had about my unit. He answered all my questions thoughtfully and thoroughly, and even suggested bringing in an electrician to check the garage panel breaker — a smart, thorough step to rule out all possible causes.
Professional, attentive, and accommodating from beginning to end. Chris is exactly the kind of technician that keeps customers coming back. Environmental Systems has earned my loyalty — their customer service is truly second to none.
Ben does a great job as always
Ben does a great job as always and is a primary reason we stay with Esa (since they have now been bought out by a bigger company).
Wonderful service always
Wonderful service always. Been a customer for years, and they just keep getting better and better. I cannot recommend them enough.
Very professional and knowledgeable
My tech, Vontae Josey, was very professional and knowledgeable. He answered all my questions. He is definitely an asset to your company. I have used ESA continuously for the past nine years since I moved to Columbia from Chicago. Happy with your services. Continue with the good job.
Ted Jarrett.
Always Impressed with ESA Technicians
Robert Grichuhin arrived at 3:25 p.m. this afternoon. He was pleasant and respectful. He serviced the HVAC system, changed out the air filter, and made certain it was operating appropriately and ready for the upcoming summer season. We have been ESA customers for over 20+ years and are always impressed with the technicians and their longevity with ESA.
Thank you!
Best HVAC service ever
Best HVAC service ever. Have had them through two different residences. Polite, on time, and reasonable prices. Highly recommend to anyone.
Our technician, Robert G, was top-notch.
Our technician, Robert G, was top-notch. Excellent service and advice!
Terrence Was Very Professional
Terrence, as always, was very professional, knowledgeable, and helpful. I have great confidence in his expertise.
