Maritess Elamparo is the Senior Director of Customer Care at Service Experts, where she leads customer care experience strategy and operations. With more than 20 years of experience in customer experience and operations, she has a proven track record of building and leading high-performing service teams.
She started her career in the HVAC services industry in November 2010 and joined the Service Experts family in April 2020. Prior to her professional journey in HVAC, Maritess worked in the gas and electric distribution industry, where she was involved in driving customer experience improvements, and managed operational migrations for mergers and acquisitions. Over her career, she has overseen diverse teams, from back-office support to call center departments, consistently driving improvements in service delivery and customer satisfaction.
Maritess holds a degree in Business Administration Management and is a Certified Business Analyst Professional.