The History of Service Experts
Experts Delivering Expert Service Since 1996
Headquartered in Richardson, TX, and owned by Brookfield Infrastructure, Service Experts provides HVAC and plumbing repair, maintenance, new equipment sales, and related services to residential and commercial customers. With over 75 service centers across 31 states and nearly 3,000 Experts, we serve more than 2,500 homes and businesses every day.
From Independent Contractors to a Unified Vision
Before becoming a single company with 75+ locations—some running for over a century—these were once independent businesses, each individually owned and operated.
Formed in 1996 outside of Nashville, several independent business owners realized they’d be stronger together and formed what is now Service Experts. Working with investors to fortify a formidable organization that could go public, they brought in leadership who could streamline systems and get Service Experts up and running as a single entity.
Building Strength Through Strategic Growth
This consolidation of independent contractors began a continued focus on combining with other strong local contracting and retail brands. By sharing resources and best practices, they were able to focus more on customers and less on competing with one another.
The drive to improve the customer experience has persisted throughout our history. New acquisitions in complementary markets spurred growth across local communities and markets, enabling each service center to deliver the comfort services customers want and need. Each and every acquisition is a memorable piece of the Service Experts legacy.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. Call us today!
For more than two decades, Service Experts has grown and evolved to better serve homeowners across the U.S. and Canada. Along the way, we’ve refined our processes, strengthened our brand, and consistently improved the customer experience.
Today, we are proud to be owned by Brookfield Infrastructure, one of the largest owners and operators of critical global infrastructure networks that move and store energy, water, freight, passengers, and data. Backed by the strength and stability of Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation.
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“So knowledgeable, helpful and overall customer focused. They not only quickly fixed my AC but patiently explained the nuances, showed me pictures of the issue/parts, provided dates of last repairs, estimated longevity and associated costs for context.”Karen M.
So knowledgeable, helpful and overall customer focused.
"Sean and Bradley were amazing! So knowledgeable, helpful and overall customer focused. They not only quickly fixed my AC but patiently explained the nuances, showed me pictures of the issue/parts, provided dates of last repairs, estimated longevity and associated costs for context."- Karen M. -
“An extraordinarily thorough inspection of my home's total HVAC system with all necessary repairs.”Bruce H.
An extraordinarily thorough inspection of my home's total HVAC system with all necessary repairs.
"An extraordinarily thorough inspection of my home's total HVAC system with all necessary repairs. Finally have found a company and a gentleman Jeff I can rely on after several months of real struggle with a rival firm."- Bruce H.
