How Do I Choose the Right AC Repair Company in the U.S.?
When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the very best AC repair services in the U.S., how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many individuals begin their search for an air conditioner repair company on the internet. While you’re surfing the web, be sure to read feedback from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are useful when searching for an AC repair company. Figure out which companies the people whose opinions you respect have worked with for HVAC repair in the past and whether they had a good experience. This firsthand advice and the opportunity to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Inquire if your ZIP Code is included in the company’s service area. If not, find out if they’re prepared to come to you for an additional charge. Diligently weigh your local companies before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to stop working at the most inconvenient times. Choosing a company that delivers emergency services is crucial if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on excellent craftsmanship and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service very likely has the experience needed to handle complex HVAC breakdowns. See how much time the company has been in existence. Then, ask a professional whether they have previously encountered the problem you need addressed. Such experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and willing to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you identify a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and give warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a Service Experts Guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
