Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
With any new HVAC, Indoor Air Quality, Water Heater or Water treatment Service Experts Advantage Program lease agreement, we will make your payments for the first 6 months.
Valid on new Advantage Program lease agreements from 1/7/26 through 2/28/26. Customer owes $0 for the first six months; regular monthly lease payments begin thereafter. Early termination during promotional period will result in charges for elapsed months. See your full Advantage Program Lease Agreement for complete terms and conditions, including total lease cost and payment schedule.
Jan 7, 2026
- Feb 28, 2026
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
$99 Drain Cleaning Special. Regularly $375, Now Only $99
Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
Up to $1,800 in rebates when you purchase a qualifying Lennox HVAC System
System rebate requires the purchase of an indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an individual rebate and cannot be combined with individual unit offers. Rebate offer valid from 1/19/26 through 2/13/26 and must be installed by 2/20/26. Claim rebate by March 22, 2026; rebate is paid in the form of a Lennox prepaid Mastercard®.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/. Equipment brands and offers vary by Service Experts location, call your local Center for more details.
Feb 5, 2026
- Feb 13, 2026
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
L
"Fras-Air fit me in with an appointment very quickly."
H
"Luke was very informative and took time to get to the root of the problem."
C
"Very knowledgeable and great customer service."
K
"I really appreciated his honesty—he told me the toilet repair only required a simple screw and that I wouldn’t be charged for it."
D
"Take note - Fras-Air is the gold standard in customer service."
H
"They were so professional and nice. They understood this was an emergency."
V
"They took the time to carefully inspect our furnace and addressed the important safety issues clearly and responsibly."
L
"I really appreciated how thorough and transparent he was—nothing felt rushed."
V
"Great service. Got here on time."
K
"Gustavo Torres is the best. Thank you again, Gustavo."
S
"He was very polite, very punctual, very clean and very clearly explained what he did."
j
"He pointed out a few leaks and took photos for future repairs."
M
"Gustavo was excellent! Helpful and answered questions."
S
"Professional, friendly, and very helpful."
T
"He did a great job and was a pleasure to work with."
F
"He's very personable and shows great concern when discussing the health of my furnace or AC system."
V
"Excellent and friendly service."
M
"Tech was knowledgeable and very professional and courteous."
Y
"On time, courteous and efficient."
T
"With their maintenance, my equipment runs like a charm."
B
"Quick response when I called for service. Appointment made for the next day."
D
"They are professional and timely, and their service technicians are friendly and knowledgeable."
A
"Gustavo Torres did a great job with our unit and he also cleaned my heater in the basement even though he was not scheduled to do that."
X
"Gustavo is excellent! He is knowledgeable, professional, and courteous."
R
"He was courteous, competent, knowledgeable, and clean."
G
"He diagnosed issues with my HVAC and provided useful and honest recommendations."
J
"He showed professionalism and clear communication."
G
"Chad the tech was here by 11:45 with arrival updates along the way."
J
"He was thoughtful, thorough, and unhurried, and explained to us in understandable terms the problems we were having with our heating system."
G
"Both technicians demonstrated absolute professional and courteous services from the very first moment."
Quick and Professional Service
Quick and professional service. Fras-Air fit me in with an appointment very quickly. Appreciated the attentive service.
Service Was Prompt and Well Priced
Service was prompt, thoughtful, and well priced. Luke was very informative and took time to get to the root of the problem.
Gustavo was wonderful
Gustavo was wonderful. Very knowledgeable and great customer service.
That kind of integrity is hard to find.
The technician, Ray, was on time, knowledgeable, and very friendly. He quickly assessed two plumbing issues and explained everything clearly. I really appreciated his honesty—he told me the toilet repair only required a simple screw and that I wouldn’t be charged for it. That kind of integrity is hard to find. I highly recommend Fras Air!
Fras-Air Is the Gold Standard
Chris L. and Matt L. from Fras-Air Service Experts were lifesavers, and Tricia at headquarters really came through for us after what was a pretty trying day for our family.
We woke at 4:30 a.m. freezing this morning when temperatures were at 6 degrees outside to find that the heat in the house was not working. We first called another local service provider that we used in the past out of habit and were charged an astronomical amount for their emergency fee plus their even higher “diagnostic fee,” only to be told they didn’t have the part on them and were trying to get in touch with their manager to secure the part. They said they would be calling by noon to let us know next steps. Noon came and went, but they never called back, which left us scrambling after we called them numerous times to no avail over the next couple of hours. We have two young kids, and the approaching storm coming later tonight had us really concerned.
We saw the many great reviews for Fras-Air Service Experts and reached out to them. The person I spoke with, Tricia, empathizing with our situation, went above and beyond to get us on the schedule this evening. Chris and Matt showed up about 90 minutes later, and these guys should have been wearing capes. They went downstairs, identified the same part that was needed to be replaced, but actually got the furnace UP AND RUNNING! Chris explained that it could conk back out, but provided some tips on how to get it running again, and also provided next steps for getting the part ordered ASAP and effectively managed expectations for the next few days, taking into consideration the approaching storm. He also provided tips on how to maximize insulation and efficient airflow through the house. Overall, a very thoughtful approach that was welcomed and in stark contrast to our experience earlier in the day with a different local service provider. Take note - Fras-Air is the gold standard in customer service. Thanks again!
Consider Us Customers for Life
Thank you, Chris and Matt! We woke up this morning to no heat in 6-degree weather and an impending blizzard. Another company came for an emergency visit at 7:30 a.m. After 20 minutes and $600+, they told us we needed another part. He would look into it. Give him till noon. By 4:30 p.m. and 5 calls later, no one had gotten back to us.
We were lucky to get Fras-Air to respond and come out by 6. After 20 minutes they had gotten our heating to work at far less of a cost. And though we still needed that part, it would at least buy us some time.
They were so professional and nice. They understood this was an emergency. We have 2 young children, the electric heaters were tripping breakers and we were afraid to leave the house because the pipes would freeze. We were secretly worried. I am glad to know businesses like this still exist. Consider us customers for life.
Thorough and professional service
Chris and Matt were thorough and professional. They took the time to carefully inspect our furnace and addressed the important safety issues clearly and responsibly. I appreciate their attention to detail and commitment to keeping our home safe.
Excellent Oil Burner Tune-Up
Christopher Locasto did an excellent job on my oil burner tune-up. He was extremely detailed, took several photos throughout the process, and clearly explained what he was doing and why. I really appreciated how thorough and transparent he was—nothing felt rushed, and I felt confident the system was serviced properly. Professional, knowledgeable, and easy to talk to. Highly recommend Christopher for anyone needing an oil burner tune-up.
Great Service
Great service. Got here on time, took care of my heating system maintenance; would highly recommend!
Gustavo Torres is the best.
Gustavo Torres is the best. Thank you again, Gustavo. Gustavo is also a U.S. Army veteran. Thank you for your service as well, sir!
Gustavo was great
Gustavo was great. He was very polite, very punctual, very clean and very clearly explained what he did. I highly recommend Gustavo.
Visit with the Fresh-Air Tech
The visit with the Fresh-Air tech was nice. He pointed out a few leaks and took photos for future repairs.
Gustavo Was Excellent
Gustavo was excellent! Helpful, answered questions and took the time to give me some useful advice to keep my furnace running well.
Excellent service from Gustavo!
Excellent service from Gustavo! Professional, friendly, and very helpful. He got our unit serviced quickly and gave us some great tips for keeping it efficient. Will definitely be using them again for our seasonal tune-ups.
He did a great job
Ron came out to service my system today. He did a great job and was a pleasure to work with.
Gustavo always does a great job
Gustavo always does a great job. He's very personable and shows great concern when discussing the health of my furnace or AC system.
Excellent and Friendly Service
Excellent and friendly service. Technician was Q and he was very good.
Tech Was Knowledgeable and Professional
Tech was knowledgeable and explained everything he was doing while he was here. He was also very professional and courteous. Thank you.
On time, courteous and efficient
Mr. Katchan and his assistant were on time, courteous and efficient, what anyone would hope for.
Best investment I made
Another visit from Fras-Air technician; they come twice yearly, one visit for the furnace and one for A/C. Best investment I made. With their maintenance, my equipment runs like a charm. They are very thorough while performing maintenance; I had them for a few years now. I recommend them.
Great Experience!
Great experience! Quick response when I called for service. Appointment made for the next day. Technicians arrived as promised. Both gentlemen were friendly, knowledgeable, and provided me with affordable options to replace my 26 year old furnace. Looking forward to having a new furnace very soon! Great people and great service!
We Can't Recommend Them Enough
We have been with Fras-Air since 2021, and we can't recommend them as a service enough. They are professional and timely, and their service technicians are friendly and knowledgeable. Kyle did a phenomenal job with our annual service today. He also showed us several things we can do to save money on our water bill that we had no idea were related to the HVAC! We know we will be in good shape with our HVAC for years to come because of him.
Very knowledgeable, personable, respectful
Gustavo Torres did a great job with our unit, and he also cleaned my heater in the basement even though he was not scheduled to do that. Very knowledgeable, personable, and respectful. Thank you!
Excellent Service
Excellent service. Gustavo is excellent! He is knowledgeable, professional, and courteous. I give him and the service the highest marks.
Thomas Burrell did a great job
Thomas Burrell did a great job. He was courteous, competent, knowledgeable, and clean.
Gustavo Is a Great HVAC Technician
Gustavo is a great HVAC technician with a very pleasant personality. He diagnosed issues with my HVAC and provided useful and honest recommendations. Would love to have him back to perform the next HVAC in spring.
Brandon was a great worker
Brandon was a great worker. He showed professionalism and clear communication. Highly recommend a raise or promotion.
Very thorough, polite
Called at 9:45 a.m. Chad the tech was here by 11:45 with arrival updates along the way. Very thorough, polite. Great work.
Excellent Service from Travis Langston
Travis Langston of Fras-Air truly provided my wife and me with excellent service. He was thoughtful, thorough, and unhurried, and explained to us in understandable terms the problems we were having with our heating system. He answered all our questions patiently and helped us to reach the least expensive but reasonable solution to the various issues we were having. I recommend him and Fras-Air highly.
Chad and Chris Hit a Home Run
Chad Traver and his associate Chris arrived shortly after the beginning of the window of estimated arrival time. Our heater was performing oddly, and we were afraid of a breakdown during the recent cold snap. Both technicians demonstrated absolute professional and courteous services from the very first moment. Being mechanically inclined, I stayed with them both as the diagnostic work began. Being curious, I asked questions about what was taking place, trying not to be a bother. Chad was as well versed, patient, and articulate as I've ever experienced. Best of all, a particular part in the heater required more of a cleaning and adjustment rather than a replacement. I'm not confident that every service company and/or technician out there would not take advantage of a rather simple situation and turn it into one of a more profitable one. In my book, Fras-Air, Chad and Chris hit a home run with me! Great job!
