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About Us

Delivering Expert Service Since 1996 

Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.

National Strength, Local Heart 

Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.

Powered by Brookfield Infrastructure 

As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.

Our Brand Promise: We Care About Your Home Like It’s Our Own 

Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.

Proactive, Comprehensive Home Care 

We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.

Our Commitment 

Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.

Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that. 

Services vary by location

  • Limited
    Time
    Offer!
    Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system

    Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.

    Offer valid 3/16/26–5/26/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
  • Limited
    Time
    Offer!
    $0 HVAC diagnostic for Maintenance+ members

    Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.

    Promotion valid for service visits occurring 3/16/26 – 4/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law. Mar 16, 2026 - Apr 30, 2026
  • Limited
    Time
    Offer!
    New Air Filtration system as low as $43/month

    Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.

    See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information. Mar 16, 2026 - Apr 12, 2026
  • Limited
    Time
    Offer!
    Earn up to $1,800 in rebates when you purchase a qualifying Lennox system

    System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an induvial rebate and cannot be combined with individual offers. Rebate offer valid from 3/9/26 to 6/12/26 and must be installed by 6/19/26 and submit claims by 7/19/26. Rebate is paid in the form of a Lennox prepaid Mastercard.

    All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/ . Equipment and rebate offers vary by Service Experts location, call your local Center for more details. Mar 9, 2026 - Jun 12, 2026
  • Limited
    Time
    Offer!
    Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99

    A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills

    Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
  • NEW HVAC SYSTEM as low as $142/month - PLUS, YOU PAY NOTHING FOR 60 DAYS!

    NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.

    Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment only: Lennox 2-ton ML14 80% system. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
  • $99 Drain Cleaning Special. Regularly $375, Now Only $99

    Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.

    Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
  • 10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel

    It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.

    Offer not valid on prior purchases and may not be combined with other offers.
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 logo
Core Values: For Company, Customers, and Employees: We do the right thing.

For Employees:

  • We uphold a culture of wellness and safety.
  • We empower, develop, and reward employees.
  • We value differences that make us unique.

For Customers:

  • We back our services with our Service Expert guarantee. 
  • We educate customers to make their best decisions.
  • We earn customers’ trust every day.

For Our Company:

  • We work together to transform our industry.
  • We expect and value loyalty, honesty, and accountability.
  • We give back to our communities.

Vision, Mission, and Brand Promise

Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.

Our brand promise: We’re the Specialists Making You Feel Right at Home.

Hear From Our Happy Clients
  • S
    "They came out super quick and got our system all running."
  • S
    "The plumber, Michael Boyle, was very knowledgeable and friendly."
  • S
    "We’ve used them for years and they’ve kept our system running well."
  • Z
    "He was quick, respectful, and very knowledgeable."
  • R
    "Gary had done an excellent job and was very pleasant."
  • S
    "Michael was professional and informative."
  • S
    "Explained everything very well."
  • b
    "It has been a good experience overall. Gary was excellent!"
  • B
    "Thank you, Gary, for the thorough inspection of my system."
  • B
    "Gary was great and showed up on time."
  • R
    "Very professional and customer oriented."
  • J
    "Gary was amazing, efficient, and informative."
  • S
    "Gary came out and did a great job doing the maintenance on my system."
  • P
    "He was very informative and professional."
  • K
    "He is by far the best and most reasonable service technician I've ever had."
  • D
    "Technician arrived on time and provided excellent service."
  • G
    "He was personable, compassionate, and kind."
  • S
    "He will be our go-to guy from now on."
  • B
    "Gary came by and did a great job."
  • S
    "Did an excellent job; was professional, knowledgeable, and courteous!"
  • T
    "He explained the process and executed like a pro."
  • C
    "He was super professional and friendly!!!"
  • V
    "Mike Boyle did a terrific job."
  • N
    "His work was very efficient and thorough."
  • D
    "Highly recommend Michael as a plumber and Gordon's in general, as we have been using them for many years and they do not disappoint!"
  • P
    "Gabe came out and was very professional."
  • L
    "Gary's very professional and repaired what was needed in a timely manner."
  • T
    "Very professional, timely and courteous."
  • M
    "Gary Guffey was very friendly and professional."
  • J
    "He was polite and professional."
Gary and Nick were awesome!
Gary and Nick were awesome! They came out super quick and got our system all running. I couldn't be happier! Thanks, guys!
Very knowledgeable and friendly
Had the plumbing service come out and replace my shower as it had poor pressure. The plumber, Michael Boyle, was very knowledgeable and friendly. I’m very happy with the results and appreciate the quick turnaround!
Love Service Experts
Love Service Experts. We’ve used them for years and they’ve kept our system running well. Their recommendations for add-ons or enhancements to our system have always been balanced, and we’ve never felt pressured to do anything we weren’t comfortable with. Really enjoy working with them.
Quick, respectful, and knowledgeable
Michael Boyle came out and fixed our draining issue. He was quick, respectful, and very knowledgeable. 10/10 would highly recommend.
Gary did an excellent job
Gary had done an excellent job and was very pleasant. Good job, Gary!!!!
Great Job, Michael
Great job. Michael was professional and informative in what I needed done. Thanks.
Gary Guffey has done an awesome job
Gary Guffey has done an awesome job and explained everything very well.
Gary Was Excellent
It has been a good experience overall. I can call anytime. So far, so good... thank you! Gary was excellent!
Thank you, Gary, for the thorough inspection
How do you write? Thank you, Gary, for the thorough inspection of my system. It was very pleasant to meet and talk to him.
Gary was great!
Gary was great! Showed up on time and did the work quickly!
Gary did a great job
Gary did a great job on our HVAC service. Very professional and customer oriented.
Gary was amazing, efficient, and informative
Gary was amazing and efficient and informative about how everything looked and what was needed!
Gary did a great job
Gary came out and did a great job doing the maintenance on my system. I really enjoyed talking to him. Thank you, Gordon’s, for hiring him!
Very informative and professional
Gary did a very thorough job. He was very informative and professional. I recommend.
Mike Boyle Did an Excellent Job
Mike Boyle did an excellent job, great customer service. He is by far the best and most reasonable service technician I've ever had. You would be a fool not to use him.
Excellent service
Technician arrived on time, performed all checks, informed of needed repairs, excellent service.
Very Professional and Knowledgeable
Michael Boyle was very professional, knowledgeable, and efficient with my plumbing issues today. He was also personable, compassionate, and kind. He answered all my questions and concerns. I highly recommend him and will be calling him in the future for all my plumbing concerns. Thank you so much for your service.
Mike Boyle was excellent!
Mike Boyle was excellent! He will be our go-to guy from now on. He was thorough, kind, and knowledgeable.
Gary did a great job
Gary came by and did a great job and recommended things to try and get near future.
Did an excellent job
Mike Boyle did an excellent job; was professional, knowledgeable, and courteous! Definitely want him to do all of our jobs!
Gary Guffey was great!
Gary Guffey was great! He was friendly and engaging. He explained the process and executed like a pro.
Highly recommend
Service expert Gary came out today and did service on my system today. He was super professional and friendly!!! Took the time to go over everything that he did and explained everything to me. Highly recommend!!!!
Mike Boyle did a terrific job
Mike Boyle did a terrific job. I would like to have him come back again!
Very efficient and thorough
Gary serviced our heater and air conditioner today. His work was very efficient and thorough. I appreciated that he took the time to explain what he did and gave me pictures of the system.
Highly recommend Michael as a plumber
We had Michael Boyle provide repairs for a leaky valve and water inlet under our bathroom sink. He was very quick and professional. Answered all of our questions too. Highly recommend Michael as a plumber and Gordon's in general, as we have been using them for many years and they do not disappoint!
Service was great today as always
Service was great today as always. Gabe came out and was very professional. He provided a thorough report and answered all my questions.
I highly recommend Gary Guffey
HVAC technician Gary Guffey inspected the system and did an exceptional job explaining what my system needed. Gary's very professional and repaired what was needed in a timely manner. I highly recommend Gary Guffey.
Very professional, timely and courteous
Michael Boyle delivered salt and tested our water treatment system. Very professional, timely and courteous. Highly recommend.
Highly recommend!
Gary Guffey was very friendly and professional. Routine maintenance was very thorough and quick. Highly recommend! Mike Boyle was fantastic. Thank you. Plumber Jeremy came out and fixed my plumbing issues.
Gary was great
Gary was great, explained everything very well. He was polite and professional.
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Why Call Anyone Else? We're the Experts in Home Services

Our team is ready to take care of your home service needs—with fast service and expert services that you can always rely on.