When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in the U.S., how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you select.
Many homeowners begin their search for an AC repair company online. While you’re there, be sure to read reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or coworkers are valuable when searching for an AC repair company. Find out which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
A specific company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Ask if your ZIP Code is included in the company’s service area. If not, find out if they’re willing to come to you for an extra fee. Carefully weigh your local options before deciding to pay extra for an out-of-area HVAC repair company.
Air conditioners tend to break down at the most inconvenient times. Choosing a company that offers emergency services is essential if you need prompt, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside regular business hours.
Certifications indicate a company’s commitment to quality and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
Before entrusting AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Ask for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
A company with a long history of providing quality service likely has the experience needed to handle complex repairs. Find out how many years the company has been in business. Then, ask a technician whether they have previously encountered the problem you need fixed. Such experience is vital to ensure consistent, reliable and professional service.
Effective communication is essential when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
Obtaining multiple quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most reputable companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
Reputable service providers guarantee their work and offer warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Finding a good HVAC technician doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services.
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