Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system
Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.
Offer valid 3/16/26–5/16/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.
See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Mar 16, 2026
- May 16, 2026
Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.
Promotion valid for service visits occurring 3/16/26 – 6/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Jun 30, 2026
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
$99 Drain Cleaning Special. Regularly $375, Now Only $99
Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
A
"Jonathan is exceptionally professional and knowledgeable on how to maximize your HVAC/insulation performance in your home."
J
"Very kind and helpful. Great attention to detail."
S
"Jose was a very knowledgeable technician and very thorough as well as a good communicator with great patience."
C
"Chuck is extremely thorough, a true expert in his job, and the ultimate professional."
I
"Very knowledgeable, polite, no sales job"
D
"He was easy to work with and taught me a few things!"
N
"He arrived on time, was very polite and efficient, and answered all my questions."
J
"Explained all he was doing and consistently asked if I had any questions."
M
"We used them for duct cleaning and are happy with the results."
D
"Jamal was fabulous—totally recommend him."
F
"Nilson was professional in every sense of that term: polite, knowledgeable and extremely detailed in his work."
B
"Faustus was AWESOME. A brilliant plumber."
J
"I am grateful and thankful for his dedication, professionalism, and expertise."
M
"Arrived on time, was very polite and informative."
J
"William found and fixed a problem I didn't know we had."
J
"He was among the elite of their technical team."
C
"Very efficient with fixing bathroom faucet."
L
"I suspect most plumbers would have just installed the hoses and charged me for them."
N
"Technician was very polite and knowledgeable and was able to make the repair very quickly."
C
"All four gentlemen were courteous, well-mannered, and kind."
R
"William Swells and his apprentice provided excellent service!"
m
"Mr. Jackson did an excellent job explaining issues."
S
"Addison H was a great HVAC tech for today’s visit."
R
"Good prices. Good explanation of the issue."
L
"Tech was first class, knowledgeable, fully explained issues and fixed."
O
"The electrician, Michael Perry, analyzed and fixed the electrical problem in my home quickly."
"They always do a good job, ask questions, and are accommodating."
L
"Kellen was very professional and explained everything to me in a way I understood."
C
"Very pleased with the service he provided with so much care and transparency."
Exceptionally professional and knowledgeable
If you’re ever in need of a “whole house comfort check” service, Jonathan is exceptionally professional and knowledgeable on how to maximize your HVAC/insulation performance in your home.
Great Attention to Detail
Very kind and helpful. On time and polite. Great work. Great attention to detail.
Very knowledgeable technician
Jose was a very knowledgeable technician and very thorough, as well as a good communicator with great patience. Also, he is a very good salesperson.
Outstanding 5 Star Technician
Our technician, Chuck, is an outstanding example of a 5 Star technician. He is extremely thorough, a true expert in his job, and the ultimate professional.
Very knowledgeable, polite
Very knowledgeable, polite, no sales job, just a good technician.
Very friendly, knowledgeable, and informative
Jamel was very friendly, knowledgeable, and informative. He was easy to work with and taught me a few things! Will ask for him specifically for future jobs!
David did a great job
David did a great job. He arrived on time, was very polite and efficient, and answered all my questions. Thank you!
Anthony was excellent
Anthony was excellent. Explained all he was doing and consistently asked if I had any questions.
Great Service
Great service. We used them for duct cleaning and are happy with the results. They were efficient and knocked out our single-family home in just a couple of hours. Would highly recommend.
Totally recommend Jamal
Jamal was fabulous—totally recommend him and the company for any plumbing works.
He was terrific
Nilson visited our home to repair deficiencies resulting from county inspections following a new heating unit installation. These deficiencies resulted from changes to county code addressing water drainage. Nilson was professional in every sense of that term: polite, knowledgeable and extremely detailed in his work. He took the time to think through the challenge, consulted with us about options and then completed remediation necessary to resolve all issues. Simply put, he was terrific.
Faustus was AWESOME
Faustus was AWESOME. Blessed to have him! Thank you! A brilliant plumber.
I am grateful and thankful
Francisco Romero is an employee of CroppMetcalfe. Francisco recently came to my home to fix a leak (refrigerant) in my air conditioner. He arrived at my home around 3 p.m. and stayed until 7:45 p.m. in the evening. He found the leak and fixed it!!! He had a really long day as he had started work day at 7:30 a.m. After staying late at my home he shared with me that he would start the next day with another early morning customer appointment. I am grateful and thankful for his dedication, professionalism and expertise. Francisco - thank you for everything that you do each day to help customers. You and your work are deeply appreciated. Best, Jean
Very polite and informative
Arrived on time, was very polite and informative; walked me through the process and explained as he went. I look forward to working with him again next Monday!
William found and fixed a problem
William found and fixed a problem I didn't know we had. We were both excited! He also advised on a better-fitting filter than the one I've been getting.
Technician was exceptional!
Technician was exceptional! He did a fantastic job. He was efficient, thorough, and was extremely personable. I have been with Cropp for decades and he was among the elite of their technical team. We are thrilled he has serviced our units more than once and wish his assignment was permanent.
Quick and thorough inspection
Quick and thorough inspection. Very efficient with fixing bathroom faucet.
He Did Not Charge Me for This Visit
Trent determined that the installer was wrong about my needing the special hoses that we ordered for my new washing machine and thus, he did not install them. I suspect most plumbers would have just installed the hoses and charged me for them. Instead, he made a minor adjustment that addressed the issue. He did not charge me for this follow-up visit. (He had previously replaced the water line valve prior to another company’s installation of the washing machine.)
Technician was very polite and knowledgeable.
Technician was very polite and knowledgeable. He explained everything to me and was able to make the repair very quickly. They have worked on my AC system for over 25 years. Impressed with the communication from the office on the timeline.
Courteous, well-mannered, and kind
Your team was in my home (4/23/26) to replace my air conditioning system. All four gentlemen were courteous, well-mannered, and kind. They all seemed to enjoy each other and work well together. There wasn’t any rough, impolite, inappropriate, or crude language. I’m so appreciative of that.
I was told the job would take all day, but it is early afternoon and they have begun to clean things up before leaving. Thank you for having such high standards when hiring your employees and technicians. I would easily recommend CroppMetcalfe to anyone who needs A/C servicing or replacement.
William Swells Provided Excellent Service
William Swells and his apprentice provided excellent service! He was extremely professional.
Excellent Job Explaining HVAC Issues
Mr. Jackson did an excellent job of explaining issues related to my HVAC system.
Highly recommended
Addison H was a great HVAC tech for today’s visit. Efficient, respectful, and very considerate. Highly recommend.
Great service
Great service. Good prices. Good explanation of the issue.
Tech was first class
Tech was first class, knowledgeable, fully explained issues, and fixed. Brought everything to requirement. Would look for ways to use him again.
His customer service was excellent
The electrician, Michael Perry, analyzed the electrical problem in my home quickly and fixed the problem. Michael was very polite and even covered his shoes when walking around my home. His customer service was excellent. I recommend Cropp Metcalfe for electrical issues.
Professional, Thorough, Courteous
Professional, thorough, courteous, highly competent. Arrived 2 1/2 hours late but called me ahead of time to tell me.
Always Do a Good Job
When it comes to the pest control membership, they always do a good job, ask questions, and are accommodating. Kelvin Benitez did the pest control maintenance today and was very thorough and professional. Strongly recommend them.
Very professional and clear
Kellen was very professional and explained everything to me in a way I understood. Hope he comes back for my winter maintenance.
Very pleased with the service
Very pleased with the service he provided with so much care and transparency, step by step by step.
