Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system
Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.
Offer valid 3/16/26–5/16/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
Valid for new and active Maintenance+ members. $0 diagnostic fee applies only when recommended repair is completed and paid at the time of service. Not valid at Service Experts Memphis, Service Experts Tulsa, Strogen’s Service Experts, Fras-Air Service Experts, Pine State Services, RB Travis Plumbing, Stan Gelber & Sons, Inc Heating & Cooling, or United Plumbing locations.
Promotion valid for service visits occurring 3/16/26 – 6/30/26. Cannot be combined with other offers. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Mar 16, 2026
- Jun 30, 2026
Book by 3pm for guaranteed same-day installation. No Hot Water? Let’s Get Spring Back on Track- Book your water heater service by 3pm EST for a guaranteed same-day installation or enjoy $500 off standard installation. Don’t wait for another cold shower. Call the center line or book online and let our local experts take care of the rest.
Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.
See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Mar 16, 2026
- May 16, 2026
Earn up to $1,800 in rebates when you purchase a qualifying Lennox system
System rebate requires the purchase of a Lennox indoor unit, an outdoor unit and a qualifying thermostat. System add-ons do not qualify for an induvial rebate and cannot be combined with individual offers. Rebate offer valid from 3/9/26 to 6/12/26 and must be installed by 6/19/26 and submit claims by 7/19/26. Rebate is paid in the form of a Lennox prepaid Mastercard.
All rebate information found at https://www.lennox.com/residential/buyers-guide/offers-and-savings/promotions/ . Equipment and rebate offers vary by Service Experts location, call your local Center for more details.
Mar 9, 2026
- Jun 12, 2026
Save $90 on an HVAC Precision Tune-Up. Regularly $189, now only $99
A well-maintained system operates more efficiently, reducing energy consumption and lowering heating and cooling bills
Offer not valid on prior purchases and may not be combined with other offers. Excludes oil furnaces; call for pricing. **Potential savings may vary depending on age and condition of equipment, personal lifestyle, system settings, equipment maintenance, and installation of equipment and duct system.
NO money down; Brand new, high-efficiency equipment; installation, regular preventative maintenance, all repairs (parts & labor), and air filters INCLUDED.
Offer not valid on prior purchases and may not be combined with other offers. Advantage pricing applies to specific equipment. Call for details. Some exclusions apply. See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
$99 Drain Cleaning Special. Regularly $375, Now Only $99
Reduce buildup on your pipes, Help avoid major plumbing repairs, Maintain a clean home.
Offer not valid on prior purchases and may not be combined with other offers. *Valid for one drain only. Accessible ground level clean. Call for more details.
10% Off Any Product or Service for Active Duty, Retired, and Veteran Military Personnel
It’s our way of thanking you for your courage, dedication, and sacrifice to protect our freedom. All work is performed by licensed experts and backed by our Service Experts Guarantee.
Offer not valid on prior purchases and may not be combined with other offers.
Lease New, High-Efficiency Equipment: Upgrade your home's reliability with the latest technology. No Upfront Cost. All-Inclusive Service: We handle all future repairs and routine maintenance so you don't have to. Worry-Free Budgeting: One fixed, predictable monthly payment.
See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
Hear From Our Happy Clients
G
"Justin was very professional, knowledgeable, respectful of our property."
C
"Lenny was very friendly and knowledgeable."
K
"Justin was professional, informative, prompt, and pleasant."
D
"Workers were very professional and explained everything to me."
J
"Willis Regan was polite, professional, and knowledgeable."
J
"Josh arrived shortly after my panicked call and fixed my issue in under 15 minutes, didn’t take advantage, and showed genuine care."
D
"Falso made a stressful unexpected situation seamless and quickly resolved the issue."
P
"They were personal, friendly, informative, and professional."
C
"Got excellent service yesterday from Jadon Mitchell."
S
"He was very friendly and considerate of my home."
W
"The man that replaced the seal on the toilet was very courteous and knowledgeable."
H
"Once Kyle was here, he made sure the job was completed."
D
"Lenny was professional, knowledgeable, and pleasant to work with."
R
"Maintenance performed professionally."
S
"Justin came today for a problem with my heating unit and fixed a problem that has been ongoing for 2 years!"
C
"We were overall satisfied with neatness, organization, and detailed information of what they were doing."
K
"Anthony was very kind and down to earth."
J
"Joshua was knowledgeable and answered my questions and explained the maintenance outcome of the tests."
M
"Once they got the parts and came back, the plumber did a good job with what needed to be done."
K
"Hard workers both days and reasonable cost."
C
"I was impressed with the professionalism of Jesse Beebe."
K
"Great professionalism. Tried and helped out the best they could."
N
"Luis and his partner were extremely professional, attentive to my issue, and provided options and professional opinions without pushing business."
N
"Replaced my sump pump the same day, preventing my cellar from flooding."
D
"Team led by Jamie Menjivar, quick response, quick solution, left great tips to prevent the cause of the backup."
P
"Justin and his tech were extremely professional and patient with my questions."
K
"Both teams were incredibly informative, kind, respectful, and helpful!"
M
"Jesse was on time; he explained what he was doing and he was most professional."
G
"Lenny was professional and courteous."
M
"Jesse Beebe did an excellent job on some electrical work today."
Very professional and knowledgeable
Justin was very professional, knowledgeable, respectful of our property. The visit was covered on our annual maintenance plan so no charge.
Very friendly and knowledgeable
Lenny was very friendly and knowledgeable. I like to ask questions regarding my furnace and he was very helpful.
Justin was professional and prompt
Justin was professional, informative, prompt, and pleasant. Always enjoy Falso service checkups.
Workers were very professional
Workers were very professional and explained everything to me when they were done.
Excellent Technician
Willis Regan was polite, professional, and knowledgeable. He answered all my questions, offered suggestions, and cleared up several issues that were not addressed before. Excellent technician!! Thank you!
He Fixed My Issue in Under 15 Minutes
Josh arrived shortly after my panicked call to the company, and he fixed my issue in under 15 minutes, didn’t take advantage, and showed genuine care and concern for what could have ended up going very, very wrong. Too long of a story for a review - I just know that I won’t be going back to the last place I used. Falso is great, and I will request Josh specifically! Thank you so much!
Excellent service. Highly recommend.
Excellent service. Highly recommend.
Our hot water tank stopped working in the late afternoon on a Saturday. We called Falso, and they sent a technician out within a couple of hours. The technician (Lenny) arrived timely; he was very polite and professional. He spent a couple of hours thoroughly inspecting our hot water tank to properly diagnose the issue. He told us exactly what was wrong and the part we needed. My husband went out and got the part the following morning and was able to install it himself. Everything is working perfectly now. Falso made a stressful unexpected situation seamless and quickly resolved the issue. Their customer service is top notch. Definitely reach out to Falso if you’re in need of their services.
Personal, Friendly, and Professional
Josh and Brian came out for their annual A/C review. They were personal, friendly, informative, and professional.
Got Excellent Service from Jadon Mitchell
Got excellent service yesterday from Jadon Mitchell, one of the Falso experts.
Thank You for Sending Me a Wonderful Young Man
Willis came to my home to check my AC, even though it was in the 30s. He was very friendly and considerate of my home. He even tolerated my 15 lb. Chihuahua. Thank you for sending me a wonderful young man.
Very courteous and knowledgeable
They came over very quickly. The man that replaced the seal on the toilet was very courteous and knowledgeable.
Would Recommend and Call Again
Little bit of a miscommunication from the dispatch to the tech on what was being requested, but once Kyle was here, he made sure the job was completed. Would recommend and call again in the future.
Professional and Knowledgeable Technician
Just had my annual A/C system check with Falso Service Experts technician, Lenny Guenov. Lenny was professional, knowledgeable, and pleasant to work with. He arrived on time and performed a complete check of my A/C system inside and on the outside unit. System is ready for some warm weather to arrive.
Good Experience
Good experience. Maintenance performed professionally. Have been using Falso for approximately 11 years. The service expert, Ben Bitkowski, explained what was being done for maintenance.
Fixed a Problem Ongoing for 2 Years
Justin came today for a problem with my heating unit and fixed a problem that has been ongoing for 2 years! He figured out that the zones were wired to the wrong sections of the house, causing my upstairs to feel like a sauna! I’m thankful for his knowledge and kindness! Falso is lucky TJ gave him as a part of their team!
Experts Through and Through
Lenny and Chip came to do our annual maintenance on the central air unit. We were overall satisfied with neatness, organization, and detailed information of what they were doing. We highly recommend. Experts through and through.
Anthony Was Very Kind
Anthony was very kind and down to earth. He fixed our plumbing problems and also suggested some other maintenance for the future.
I Am Happy With the Service
Joshua was knowledgeable and answered my questions and explained the maintenance outcome of the tests. I am happy with the service. He also put some high temperature silicon to stop a leak from PVC exhaust. Nice service.
The plumber did a good job
Some confusion with the scheduling and ordering parts that caused a delay. Once they got the parts and came back, the plumber did a good job with what needed to be done. I appreciate the efforts of the customer service team to reach out and correct an issue I had with billing and hear my concerns.
Hard workers both days
Willis Regan checked our boiler due to loud noises coming from it and determined the problem, but also noticed issues that Holbrook missed. Dominic Doris replaced the boiler and water heater the next day, which was awesome that they were able to do the work so quickly. Hard workers both days and reasonable cost. I’d definitely recommend them to anyone.
Impressed with the Professionalism
Had an electric safety evaluation today, and I was impressed with the professionalism of Jesse Beebe. Cost was very good. Thanks for your service.
Great professionalism
Great professionalism. Tried and helped out the best they could. Thank you, Josh and AJ.
Extremely professional and attentive
Luis and his partner were extremely professional, were attentive to my issue, provided options, and professional opinions without pushing business but more of helping a true homeowner understand the issue and future concerns. I will be recommending this company to anyone!
Jamie Saved the Day
Jamie saved the day! Replaced my sump pump the same day, preventing my cellar from flooding. Would recommend and use Falso again!
Highly recommend, would recommend again
Woke up, sink backed up, team led by Jamie Menjivar, quick response, quick solution, left great tips to prevent the cause of the backup. Highly recommend, would recommend again, I like they do more than HVAC, one call does all.
Extremely professional and patient
Falso came when my original installer did not have time for me and I called in the early afternoon. The house was already cold and the outside temps were dropping, as they do here in CNY. Justin and his tech were extremely professional and patient with my questions. Justin even provided a space heater for me to use overnight and until the new furnace was installed the very next morning.
The installation team showed up at 8:30 a.m. the next day and had a brand new furnace installed and my house warm by 2 p.m. Very friendly, professional, and clean 2-man crew, answered all my questions.
Made It a Smooth Transition
We had a team come out the same day to diagnose our furnace, then another team came out the next day to replace our furnace! Both teams were incredibly informative, kind, respectful, and helpful! Getting set up with a whole new furnace after just buying our home was extremely stressful, but these gentlemen made it a smooth transition! We are so appreciative to have a warm home again!
We Will Not Hesitate to Use Falso Again
We had a Falso Service electrician (Jesse) come to our home to provide an assessment and make recommendations. We also had some minor electrical work completed at this time. Jesse was on time; he explained what he was doing and he was most professional. We will not hesitate to use Falso again if needed.
Professional and Courteous Service
Lenny came to do our bi-annual checkup on our furnace and was professional and courteous.
Excellent Electrical Work Today
Jesse Beebe did an excellent job on some electrical work today. Everything is set up and working as it should. I have used Falso many times in the past for AC and furnace as well, and they always have been reliable.
