About Us
Delivering Expert Service Since 1996
Service Experts, headquartered in Richardson, TX and proudly owned by Brookfield Infrastructure, is redefining what homeowners and businesses expect from HVAC and plumbing services. With the backing of one of the world’s largest owners and operators of critical infrastructure, Service Experts delivers unmatched reliability, innovation, and stability to every customer we serve.
National Strength, Local Heart
Our network spans over 75 service centers across 31 states, with more than 3,000 highly trained Experts serving 2500+ homes and businesses every day. What began as a coalition of independent contractors in 1996 has grown into a unified national brand, combining the personal touch of local service with the reach and resources of a global leader.
Powered by Brookfield Infrastructure
As part of Brookfield Infrastructure, Service Experts benefits from world-class operational expertise and financial strength. This partnership empowers us to invest in advanced technologies, deliver proactive whole-home solutions, and set new standards for comfort, efficiency, and peace of mind. Our customers enjoy the confidence that comes from clear pricing, certified professionals, and guarantees backed by a global infrastructure powerhouse.
Our Brand Promise: We Care About Your Home Like It’s Our Own
Service Experts stands apart by caring for every customer’s home as if it were our own. Our genuinely caring technicians listen attentively, explain options clearly, and tailor solutions for the long-term health of your home. We unite proven expertise with a friendly, approachable attitude—making homeownership feel manageable, not stressful.
Proactive, Comprehensive Home Care
We’re moving the industry from reactive repairs to proactive, comprehensive care. Our whole-home approach means we assess, maintain, and protect every major system, anticipating needs and simplifying decisions. Through innovative memberships and personalized service, we deliver lasting value and peace of mind.
Our Commitment
Backed by Brookfield Infrastructure, Service Experts is well-positioned for continued growth and innovation. Our goal is to be the best and biggest in every market we serve, but our unwavering commitment remains: to deliver healthier, more efficient, and more comfortable homes—today and for years to come.
Looking for reliable solutions to keep your home safe, comfortable, and highly efficient? There’s an expert for that.
Services vary by location
For Employees:
- We uphold a culture of wellness and safety.
- We empower, develop, and reward employees.
- We value differences that make us unique.
For Customers:
- We back our services with our Service Expert guarantee.
- We educate customers to make their best decisions.
- We earn customers’ trust every day.
For Our Company:
- We work together to transform our industry.
- We expect and value loyalty, honesty, and accountability.
- We give back to our communities.
Vision, Mission, and Brand Promise
Our vision is for every home to be a haven of comfort, wellbeing, and energy efficiency. Our mission is to improve the way people live in and experience their homes through connected products, beneficial guidance, and unmatched service excellence.
Our brand promise: We’re the Specialists Making You Feel Right at Home.
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“So knowledgeable, helpful and overall customer focused. They not only quickly fixed my AC but patiently explained the nuances, showed me pictures of the issue/parts, provided dates of last repairs, estimated longevity and associated costs for context.”Karen M.
So knowledgeable, helpful and overall customer focused.
"Sean and Bradley were amazing! So knowledgeable, helpful and overall customer focused. They not only quickly fixed my AC but patiently explained the nuances, showed me pictures of the issue/parts, provided dates of last repairs, estimated longevity and associated costs for context."- Karen M. -
“An extraordinarily thorough inspection of my home's total HVAC system with all necessary repairs.”Bruce H.
An extraordinarily thorough inspection of my home's total HVAC system with all necessary repairs.
"An extraordinarily thorough inspection of my home's total HVAC system with all necessary repairs. Finally have found a company and a gentleman Jeff I can rely on after several months of real struggle with a rival firm."- Bruce H.
